Hotelaholic

Memphis · Tennessee

Hilton Memphis

939 Ridge Lake Boulevard, Memphis, Tennessee, 38120

8.6 Excellent721 guest reviews

Live availability

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Luxurious Accommodations

    Every room at Hilton Memphis offers a premium stay with a flat-screen HDTV, coffee maker, and ironing facilities. Upgrade to select rooms for a cozy seating area and a convenient wet bar.

  • Dining Delights

    Indulge in freshly-made American favorites at Ridgelake Restaurant or unwind at The Lobby Bar with a drink and scenic views. For quick bites, Provisions Market has a variety of options. In-room dining is also available for a relaxing meal.

  • Business and Events

    With a 24-hour business centre equipped with modern amenities and over 30,000 square feet of event space, Hilton Memphis is perfect for business travelers and event planners alike.

Experience the epitome of comfort and convenience at Hilton Memphis - book your stay now!

HAPPI HIGHLIGHTS

  • Exceptional Customer Service

  • Clean Common Areas

  • Great Location

At the hotel

Popular amenities

70 listed
  • 24-hour front desk
  • 24-hour security
  • Accessible parking
  • Air conditioning
  • ATM/cash machine on site
  • Bar
  • Breakfast takeaway containers
  • Broadcast Live sport events
  • Car hire
  • Cashless payment available
View all amenities

Pools & wellness

  • Outdoor pool
  • Outdoor pool - seasonal
  • Swimming pool

Dining & drinks

  • Coffee Shop on site
  • Delivered food - securely covered
  • Food delivered to guest room
  • Kid meals
  • Kid-friendly buffet
  • Restaurant
  • Sanitized tableware & silverware
  • Snack bar
  • Special diet menus - on request
  • Wine/champagne

Fitness & outdoors

  • Fitness center
  • Fitness facilities
  • Outdoor fireplace
  • Outdoor furniture
  • Sun terrace

Rooms & comfort

  • Heating
  • Non-smoking rooms
  • Shared lounge/TV area

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Contactless check-in/check-out
  • Fire extinguishers
  • First aid kit available
  • Guest room sealed after cleaning
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Process in place to check health of guests
  • Safety deposit box
  • Screens / Barriers between staff and guests for safety
  • Security alarm
  • Shared stationery like menus, pens are removed
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Lift / Elevator
  • Parking
  • Wheelchair accessible

Guest services

  • Concierge service
  • Express check-in/check-out
  • Fax/photocopying
  • Invoice provided
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Meeting/banquet facilities
  • Pets allowed

Services & essentials

  • Daily housekeeping
  • Designated smoking area
  • Face masks for guests available
  • Family rooms
  • Grocery deliveries
  • Key card access
  • Minimarket on site
  • Non-smoking throughout
  • Picnic area
  • Room service
  • Vending machine - drinks
  • WiFi available

Review in focus

721 reviews
5/ 10
The rooms were a good size and well fitted out. The breakfast was adequate with very friendly host.
Elizabeth · couple · 2026-10-12

The guest experience

8.6out of 10
721 verified reviews

Loved most

  • Exceptional Customer Service
  • Clean Common Areas
  • Great Location

Worth knowing — Initial Room Issues · Value for Money Concerns

How guests scored the stay

  • Service9.9

    Multiple reviews highlight exceptional service from staff members, particularly Erin and Shelita.

  • Overall Experience9.1

    Despite some issues, the overall sentiment is positive with many expressing intent to return.

  • Location9.0

    The location is described favorably with proximity to downtown and amenities.

  • Amenities9.0

    Amenities like Starbucks and clean common areas were positively noted.

  • Food and Beverage8.5

    Breakfast is noted as very good, though there were some issues during check-in regarding information.

  • Cleanliness8.0

    Some reviews mention cleanliness positively, but a negative review pointed out an issue with the initial room.

  • Room Quality7.9

    Some issues reported with room assignment, but overall the rooms are described positively.

  • Value for Money7.4

    One review indicates dissatisfaction with value for money due to maintenance issues.

Live guest feedback

Guest reviews

Mixed experiences

67% of 9 recent stays rated 8+

8.6721 reviews

  • Disappointing.

    5/10

    Elizabeth · couple · 2026-10-12

    “The rooms were a good size and well fitted out. The breakfast was adequate with very friendly host.”

  • Gross

    2/10

    Timothy · couple · 2026-09-19

    “Staff was friendly”

  • Guest review

    10/10

    Baptist · solo traveller · 2026-09-08

    “Everything”

  • Run down, loud and dirty. Avoid.

    2/10

    aaronbZ3776SX · Business · 2026-08-23

    “I usually have very good luck on business trips booking Hilton properties, but regretted this one. Coworker’s room was hot, mine was 59 degrees most mornings (seems whatever you set the thermostat to you get whatever). Luckily I was the one with hot water, but the water pressure was very poor. Location isn’t that bad right off Poplar (though be prepared, but even with security roaming the parking lot, really not a place you would feel comfortable with being alone at night. After a rain storm last night, the carpets in the 27th floor were sloshing with water. Probably an indication of a leak in the ceiling which was about as concerning as the crack at the bottom one of the window panes. Wallpaper pealing, fire sprinkler just placed into a messy hole in the ceiling, filthy vents that appear to have not been cleaned in ages. Lobby certainly had potential, but the tables had broken and defective outlets, some of the tables appeared almost water damaged (seems to be a trend). The final night the lobby and throughout the entire hotel went from loud to feeling a bit unsafe. Large group seemed to have wrapped their even drunk and wandered around yelling at each other. Twice there was swearing and threatening each other. Probably could use security inside the hotel as well, especially without much if any staff around. I didn’t have much staff interaction, If this was maybe an $80-$90 stay you could overlook a lot of this, but at $180-$200 a night, would have been better taking my corporate card and Diamond Status elsewhere. Actually feel bad for booking this hotel recently for a couple of my direct reports on previous trips.”

  • Solid hotel - some areas would benefit from an update

    8/10

    Luckyjammin · Business · 2026-08-06

    “Hotel is quite an old design now but the staff were great. The lobby area is spacious and open and we found quite a lot of people choose this area to work in. The WiFi in the property was initially not working correctly but was fixed mid stay. Pool and gym were ok. The food from the coffee/snack area was actually really good. Special thanks to Ms Pat in the restaurant who seemed to know everyone by name. TV system allowed us to cast our own content which was excellent”

  • Good hotel.

    8/10

    thesnops · Family · 2026-08-04

    “Hotel staff really lovely, kind and helpful. Ladies in the little cafe again so welcoming. We ordered croissants and tea for our first morning but were given a toasted brioche burger bun. We ate it but I did mention it the next day and the lady said that’s all they have at this particular Starbucks. Room quite nice, very clean. Bathroom tiny and definitely needed a bit of updating. AC unit in there so noisy but you could close the door. Staff were so great really. Would stay here again but in a different room with hopefully a better bathroom.”

  • Nice room, friendly staff

    10/10

    F4841CAshelbyg · Business · 2026-07-21

    “Nice, clean room, friendly staff. Check in experience was fantastic - Trinice went out of her way to be welcoming and accommodating.”

  • Great Experience!

    10/10

    R6995BJma · Business · 2026-07-21

    “Trinice was so welcoming and accommodating when checking in. She truly made my stay and experience top notch! Hotel rooms are very nice and clean.”

  • Great service and hospitality

    10/10

    Inspire25036922308 · Business · 2026-07-01

    “Had a great hospitality experience at breakfast! Ms Pat is such a pleasure! Travel a lot and have the opportunity to interact with lots of staff- she is a gem! Her hospitality is like staying at a Waldorf-Astoria! Breakfast was delicious on top of it.”

View all guest reviews

Hotel info and reviews come from third-party sources.