Hotelaholic

Memphis · Tennessee

voco Hotel Napoleon Memphis by IHG

179 Madison Ave, Memphis, Tennessee, 38103

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Convenient Location

    Hotel Napoleon, an Ascend Hotel Collection Member, is ideally located in the heart of Memphis, just steps away from AutoZone Park and Beale Street. Explore the city's vibrant attractions with ease, as the Memphis Rock n Soul Museum is also in close proximity.

  • Comfortable Accommodations

    Experience a relaxing stay in our guest rooms equipped with modern amenities such as a flat-screen TV, private bathroom with luxurious bathrobes and free toiletries, as well as air conditioning for your comfort. Whether you're here for business or leisure, each room also features a convenient desk.

  • Nearby Entertainment

    Immerse yourself in the local entertainment scene with the Orpheum Theater and FedExForum a short walk away from the hotel. After a day of exploring, unwind in the comfort of Hotel Napoleon, an Ascend Hotel Collection Member.

Book your stay now at Hotel Napoleon for an unforgettable Memphis experience!

HAPPI HIGHLIGHTS

  • Friendliness of staff

  • Proximity to attractions

At the hotel

Popular amenities

57 listed
  • 24-hour front desk
  • Air conditioning
  • Bar
  • Breakfast takeaway containers
  • Cashless payment available
  • CCTV in common areas
  • Cleaning standards that are effective against Coronavirus
  • Daily housekeeping
  • Designated smoking area
  • Express check-in/check-out
View all amenities

Dining & drinks

  • Fruits
  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware
  • Vending machine - snacks
  • Wine/champagne

Fitness & outdoors

  • Fitness center
  • Fitness facilities

Rooms & comfort

  • Heating
  • Lower bathroom sink
  • Non-smoking rooms

Safety & cleanliness

  • Fire extinguishers
  • First aid kit available
  • Guest room sealed after cleaning
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Safety deposit box
  • Screens / Barriers between staff and guests for safety
  • Shared stationery like menus, pens are removed
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Lift / Elevator
  • Parking
  • Parking garage
  • Valet parking
  • Wheelchair accessible

Guest services

  • Fax/photocopying
  • Invoice provided
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Pets allowed
  • Private check-in/check-out

Services & essentials

  • Face masks for guests available
  • Family rooms
  • Free WiFi
  • Happy hour
  • Higher level toilet
  • Key card access
  • Minimarket on site
  • Non-smoking throughout
  • Toilet with grab rails
  • Vending machine - drinks
  • Visual aids: Braille
  • WiFi available

Review in focus

455 reviews
10/ 10
The breakfast was the best I have had. You order from a menu they are fantastic.
Gurdial · solo traveller · 2026-10-17

The guest experience

8.4out of 10
455 verified reviews

Loved most

  • Friendliness of staff
  • Proximity to attractions

Worth knowing — Cleanliness issues · Limited amenities

How guests scored the stay

  • Location9.7

    Location received positive remarks; close to main attractions.

  • Service9.2

    Staff were helpful and friendly, but support during booking changes was lacking.

  • Overall Experience9.2

    Overall a passable experience, although some guests would not return.

  • Value for Money8.7

    Guests felt the hotel was overpriced for what was offered.

  • Room Quality8.2

    Rooms felt basic, like a college dorm room, and some issues with privacy.

  • Amenities8.2

    Amenities were limited, with the bar and restaurant only available for breakfast.

  • Cleanliness7.2

    Room cleanliness was criticized; bedding had stains and water glasses were unclean.

  • Food and Beverage7.2

    Criticism on the quality of food and expensive beverage prices.

Live guest feedback

Guest reviews

Mixed experiences

64% of 11 recent stays rated 8+

8.4455 reviews
  • Guest review

    10/10

    Gurdial · solo traveller · 2026-10-17

    “The breakfast was the best I have had. You order from a menu they are fantastic.”

  • Guest review

    9/10

    Jamioliver2 · couple · 2026-10-16

    “Extremely friendly and helpful staff, well decorated and felt very safe”

  • Guest review

    10/10

    Ellen · solo traveller · 2026-10-11

    “Beautiful, historic hotel! This was walking distance to great barbecue at Rendezvous and just a few blocks to Beale Street! The bed was comfy & the room had all the amenities we wanted. Having Beekman shampoos & lotions was a lovely touch! The staff were helpful & super friendly, sharing historical details about the hotel & offering suggestions & directions.”

  • Overall enjoyed our stay

    8/10

    Nicholas · solo traveller · 2026-09-16

    “Modern Friendly, helpful staff Good location”

  • Disappointing

    1/10

    Kristine · couple · 2026-09-16

    “The shower”

  • Guest review

    5/10

    Kelly · couple · 2026-09-15

    “The staff was very pleasant very warm and welcoming”

  • Very convenient for anything downtown and it was very clean

    10/10

    Christine · couple · 2026-09-10

    “The property is clean and very convenient with it being close to Beale Street”

  • Average

    6/10

    Niecey · couple · 2026-09-08

    “Elevator was not working, some staff was more friendly than others”

  • I was very pleased with my overall stay. I would go back again.

    9/10

    Kimberly · couple · 2026-08-31

    “It was very pretty. The front desk was very helpful and it was close to Bill.”

  • I hurt myself coming down 3 flights of stairs

    6/10

    Tambria · couple · 2026-08-27

    “The stay is always wonderful”

  • Staff was extremely welcoming, best location and the best bang for your buck in the area

    8/10

    Alicia · solo traveller · 2026-08-05

    “Location was perfect to experience downtown, the decor throughout the lobby and restaurant/bar was great with a good variety of coffee table books, and the bartender was amazing and made the end of our night absolutely fantastic.”

View all guest reviews

Hotel info and reviews come from third-party sources.