Hotelaholic

Nashville · Tennessee

Thompson Nashville, by Hyatt

401 11th Ave S, Nashville, Tennessee, 37203

9.2 Wonderful507 guest reviews

Live availability

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Check-in
Nov 23, 2026
Check-out
Nov 25, 2026
Book your stay

HAPPI EXPERIENCE

The stay, in detail

  • Scenic Rooftop Bar & Contemporary Rooms

    Experience breathtaking views of downtown Nashville from our rooftop bar. Our boutique hotel in The Gulch offers modern guest rooms with top-notch amenities like flat-screen TVs, Bluetooth speakers, and complimentary WiFi.

  • Culinary Excellence & Dining Options

    Indulge in award-winning seafood-focused Southern cuisine at Marsh House for all meals. Sip on regional beers, cocktails, and wines at our rooftop bar. For a quick bite, Killebrew serves delicious breakfast sandwiches and pastries.

  • Event Spaces & Proximity to Attractions

    Host your events in our versatile indoor and outdoor spaces. Conveniently located near Ryman Auditorium, Country Music Hall of Fame, and Vanderbilt University, our hotel offers easy access to Nashville's top attractions.

Book now to elevate your Nashville experience at Thompson Nashville!

HAPPI HIGHLIGHTS

  • Exceptional service

  • Great location

  • High-quality food

At the hotel

Popular amenities

66 listed
  • 24-hour front desk
  • 24-hour security
  • Accessible parking
  • Air conditioning
  • Allergy-free room
  • ATM/cash machine on site
  • Bar
  • Breakfast in the room
  • Business center
  • Cashless payment available
View all amenities

Dining & drinks

  • Coffee Shop on site
  • Delivered food - securely covered
  • Food delivered to guest room
  • Fruits
  • Restaurant
  • Sanitized tableware & silverware
  • Special diet menus - on request
  • Wine/champagne

Fitness & outdoors

  • Fitness center
  • Fitness facilities
  • Garden
  • Terrace

Rooms & comfort

  • CCTV in common areas
  • CCTV outside property
  • Heating
  • Non-smoking rooms

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Contactless check-in/check-out
  • Dry cleaning
  • Fire extinguishers
  • First aid kit available
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Safety deposit box
  • Screens / Barriers between staff and guests for safety
  • Shared stationery like menus, pens are removed
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Lift / Elevator
  • Parking
  • Parking garage
  • Private parking
  • Valet parking

Guest services

  • Concierge service
  • Express check-in/check-out
  • Fax/photocopying
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Meeting/banquet facilities
  • Pet basket
  • Pet bowls
  • Pets allowed

Services & essentials

  • Daily housekeeping
  • Designated smoking area
  • Electric vehicle charging station
  • Face masks for guests available
  • Family rooms
  • Free WiFi
  • Key card access
  • Nightclub/DJ
  • Non-smoking throughout
  • Room service
  • WiFi available

Review in focus

507 reviews
10/ 10
I loved the location, cleanliness, and amenities!
Randee · couple · 2026-09-11

The guest experience

9.2out of 10
507 verified reviews

Loved most

  • Exceptional service
  • Great location
  • High-quality food

Worth knowing — Cleanliness issues · Room quality concerns

How guests scored the stay

  • Service10.0

    Exceptional customer service reported by multiple reviewers.

  • Location9.7

    Convenient location with accessible attractions.

  • Food and Beverage9.7

    High-quality food with several positive mentions.

  • Overall Experience9.7

    Mixed feelings overall, but many enjoyed their stay.

  • Amenities9.2

    Amenities are generally rated well, including rooftop and EV charging.

  • Room Quality8.6

    Some issues with furnishings and amenities were noted.

  • Value for Money8.6

    Some felt it was not luxury despite its branding.

  • Cleanliness8.2

    There were complaints about the cleanliness, especially the hallways.

Live guest feedback

Guest reviews

Remarkably consistent

100% of 16 recent stays rated 8+

9.2507 reviews

  • The best place to stay for an anniversary trip!

    10/10

    Randee · couple · 2026-09-11

    “I loved the location, cleanliness, and amenities!”

  • Guest review

    10/10

    Analia · solo traveller · 2026-08-20

    “Todo”

  • Guest review

    8/10

    Kimberly L · couple · 2026-08-20

    “Great location and pleasant staff.”

  • Great valet service

    10/10

    Micah683 · Friends getaway · 2026-08-14

    “Gabe the valet is awesome! He is professional, courteous and always takes care of me.”

  • Perfect Stay

    10/10

    227brucej · NONE · 2026-08-12

    “Could not have asked for a better stay. First and foremost was the staff. The front desk, housekeeping and restaurant staff were fantastic. Check-in was easy. During our stay, a young lady at the front desk named Lexi helped us several times. An extremely nice and knowledgable person, who is a wonderful ambassador for the hotel. Room was clean, comfortable and well-appointed. The atmosphere was relaxing and quiet. The Gulch is a perfect location for the hotel. Close to everything, but far enough away from the "energy" of Broadway so that you could relax. Easy access to all point of the city. Great local stores and restaurants. This was our first time at this hotel, but going forward it will be our go to hotel when visiting Nashville.”

  • What all Thompsons should aspire to be

    10/10

    386SCL · Business · 2026-08-11

    “Everything about Thompson Nashville is top tier, from check in to Globalist suite upgrade, big windows to cleanliness and maintenance, breakfast to late check out. This is the no nonsense experience that all Hyatt properties should offer. None of the "let me check if I have any rooms available..." attitude that front desks seem to have lately. Its a simple welcome to our hotel, here's your key card to a great room, thank you for your loyalty and your late check out is already in the system. I try to stay at Thompsons when possible and I have to say Nashville tops even Dallas, which is a great hotel.”

  • LA Jackson

    10/10

    Passenger20390517844 · Friends getaway · 2026-08-11

    “I had a great time with friends at LA Jackson. It was so nice to have handy valet parking which was the most affordable in the gulch! Shout out to Aros and Karos for their service!”

  • Thompson Nashville

    10/10

    Guide00757197661 · Business · 2026-08-11

    “My hotel stay was great, everyone was polite and any questions I had they answered in a timely manner. Ahmed (Valet) took great care of my car and did an awesome job with the valet service.”

  • Great Stay in Nashville

    10/10

    X62UYjennc · Family · 2026-08-09

    “We had a great stay! The staff was incredibly friendly and helpful, and our room was clean and comfortable. A special shout-out to Lexi at reception for her thoughtful personal touches and for going the extra mile to make our first visit to Nashville so memorable. We truly appreciated everything. Thank you for such a wonderful experience!!”

  • People make the difference!

    10/10

    Danclarkjr · Couples · 2026-08-09

    “Loved being greeted by Diego as we came and went from the hotel. Cassondra took great care of us at the Marsh House. We would definitely stay here again.”

  • Highly recommend Thompson

    10/10

    leegY4618JG · Couples · 2026-08-09

    “Diego with valet was outstanding - friendly and accommodating”

  • MH ROCKS!

    10/10

    Guide30375373125 · Family · 2026-08-09

    “The team at The Marsh House ROCKS! We are always greeted by Diego with a smile when we pull up. Tony and the team at The Marsh House are attentive, friendly and always make us feel special. This is the best spot for breakfast in Nashville!”

  • Beautiful

    10/10

    Sunshine11102397117 · Business · 2026-08-08

    “Beautiful hotel… delicious food at the restaurant and in their meeting rooms. Enjoyed my stay.. some of the best sleep of my life”

  • Must Stay at The Thompson!

    10/10

    CGDetwiler · Business · 2026-08-06

    “1st time in Nashville, stayed at the Thompson Hotel. Absolutely splendid staff, rooms, meeting rooms superbly comfortable!”

  • Perfect spot for your anniversary

    10/10

    katelynw536 · Couples · 2026-08-05

    “I had the most exceptional stay at the Thompson! The staff really made our time here something to remember. We were celebrating our anniversary and Kayla sent us a bottle of wine which was such a nice gesture! I cant wait to stay here every time I return to nashville!”

  • Thompson Nashville - Great Stay

    10/10

    T1374HFmb · Family · 2026-08-05

    “The hotel is great! The location is perfect - 20 minute walk to Broadway and the surrounding neighborhood has all sorts of bars, restaurants, coffee shops and shopping. It’s gives you a nice break from the craziness of Broadway. The staff was wonderful. Jai and Aros at the Valet stand were so helpful and made our arrival and departure easy! The restaurant in the lobby has a great breakfast and the coffee shop made great coffee. The room was clean, bed was comfortable and was a good size. I would definitely stay here again.”

View all guest reviews

Hotel info and reviews come from third-party sources.