Indulge in luxury at the full-service spa and unwind by the elegant outdoor pool with a poolside bar and grill.
Chic Rooms with Modern Amenities
Experience contemporary decor and stylish furnishings in each room, equipped with a flat-screen TV, iPod docking station, and spacious bathroom.
Gourmet Dining and Trendy Lounge
Savor locally-sourced cuisine at TRACE Restaurant and enjoy high-end cocktails in the unique Living Room lounge.
Experience the essence of downtown Austin at W Hotel. Book now for an unforgettable stay!
✦HAPPI HIGHLIGHTS
✦
Friendly and helpful staff
✦
Excellent gym facilities
At the hotel
Popular amenities
74 listed
24-hour front desk
24-hour security
Accessible parking
Air conditioning
Allergy-free room
ATM/cash machine on site
Bar
Breakfast takeaway containers
Business center
Cashless payment available
View all amenities
Pools & wellness
Fitness/spa locker rooms
Massage services
Outdoor pool
Pool bar
Pool with view
Rooftop pool
Spa/wellness center
Swimming pool
Dining & drinks
Delivered food - securely covered
Food delivered to guest room
Physical distancing in dining areas
Restaurant
Sanitized tableware & silverware
Special diet menus - on request
Fitness & outdoors
Fitness center
Fitness facilities
Outdoor furniture
Sun loungers or beach chairs
Rooms & comfort
CCTV in common areas
CCTV outside property
Heating
Non-smoking rooms
Safety & cleanliness
Cleaning standards that are effective against Coronavirus
Contactless check-in/check-out
Dry cleaning
Fire extinguishers
Guest rooms disinfected between stays
Guests can opt-out any cleaning services during stay
Hand sanitizer in guest room and key areas
Physical distancing rules followed
Safety deposit box
Screens / Barriers between staff and guests for safety
Shared stationery like menus, pens are removed
Smoke alarms
Staff adhere to local safety protocols
Getting around & access
Facilities for disabled guests
Lift / Elevator
Parking
Parking garage
Private parking
Valet parking
Wheelchair accessible
Guest services
Concierge service
Fax/photocopying
Invoice provided
Ironing service
Laundry washed per local authority guidelines
Luggage storage
Meeting/banquet facilities
Pet bowls
Pets allowed
Services & essentials
Daily housekeeping
Electric vehicle charging station
Evening entertainment
Face masks for guests available
Happy hour
Key card access
Live music/performance
Nightclub/DJ
Non-smoking throughout
Paid WiFi
Room service
Visual aids: Braille
WiFi available
Review in focus
258 reviews
10/ 10
Great stay, will return!
Sylvia · couple · 2026-08-24
The guest experience
8.8out of 10 258 verified reviews
Loved most
Friendly and helpful staff
Excellent gym facilities
Worth knowing — Inconsistent room cleanliness · Poor responsiveness from front desk
How guests scored the stay
Amenities9.4
The gym was highlighted as excellent, and the dual-monitor workstation was appreciated.
Service9.4
Most staff were praised for their friendliness and helpfulness, though a few front desk agents lacked responsiveness.
Location8.9
No specific issues mentioned; assumed decent based on hotel quality.
Food and Beverage8.9
No specific comments made; assumed standard for hotel of this rating.
Overall Experience8.9
Overall stay was good, marred by a few service hiccups and cleanliness issues.
Room Quality8.9
Room quality was generally good, with some praise for the workspace amenities.
Cleanliness7.9
Several complaints about bathroom cleanliness and room not being cleaned during stay.
Value for Money7.9
Value perception was affected by service issues and unclean rooms.
Live guest feedback
Guest reviews
Consistent
94% of 16 recent stays rated 8+
8.8258 reviews
Great stay, will return!
10/10
Sylvia · couple · 2026-08-24
Great hotel in Austin
10/10
Discover16763764435 · Family · 2026-08-09
“Great hotel! Everyone was really nice. Restaurant was good food. Colton on the valet team was very helpful.”
Weekend
8/10
P8746IMcoryc · Couples · 2026-08-09
“Great hotel! Enjoyed the weekend. Valet, Colton, was super helpful”
Heart of Austin
8/10
473logang · Business · 2026-08-06
“Really enjoyed my stay at the W Austin. As a loyal Marriott Bonvoy Ambassador, I’m not typically drawn to W properties, but the recent updates here are impressive.
The location is incredibly convenient, the value for the price is excellent, and the lobby bar has a warm, inviting atmosphere that’s perfect for relaxing or meeting up with friends.
I’d definitely stay here again.”
Valet
10/10
709carar · Solo travel · 2026-07-22
“Wonderful valet experience with Joell! And team”
Decent stay
6/10
lucycan · Solo travel · 2026-07-22
“First time at this hotel. Stayed at plenty of Ws. Overall sold product. Great location. Excellent gym. Comfy bed. Where did they fall short? Room placement, hard product (many items showing age like the towels, bathroom shower, tile), some construction noise (internal drilling) during the day, AC had a hard time keeping up in 100 degree heat. Its a solid option in downtown Austin.”
Great Hospitality
10/10
texdyr · Friends getaway · 2026-07-19
“My friends and I had a fantastic stay at the W Austin Hotel! The hotel is the perfect medium size—large enough to have great amenities and a lively atmosphere, but not so big that it feels crowded or impersonal. The rooms were clean, modern, and comfortable, and the location made it easy to explore everything Austin has to offer.
A special shoutout to Eric, one of the valets. He was incredibly charismatic, friendly, and always had a smile on his face. Every time we saw him, he made us laugh and genuinely made us feel welcome. It's employees like Eric who turn a great hotel stay into a memorable one.
Overall, we had an amazing experience and would absolutely stay here again. Excellent service, beautiful accommodations, and a fun, welcoming atmosphere made this a trip to remember. Highly recommend the W Austin Hotel to anyone visiting Austin!”
Shitonne Patterson
10/10
545kristinn · Solo travel · 2026-06-22
“Mrs. Shironne Patterson was so kind and helpful . I really appreciate all of her patience. It’s the small simple things that makes an establishment wonderful!
I will def be back !!!!
-Kris Kyle”
Really enjoyed our stay at this great hotel!
10/10
Sylvia · couple · 2026-06-22
“Great location, easy to get around
Very nice hotel, great valet service. Everyone at this hotel was very nice and very helpful. In-room service meals were very good. Would stay here again for sure!”
Nice Hotel
8/10
MarkP115 · Business · 2026-04-23
“This is a modern hotel in the heart of downtown Austin. The location is great. As for the hotel itself, my room was of a decent size and was immaculate. The bathroom was a decent size too. I had a desk for doing work. The WiFi signal was strong.
Two negatives: The check in process was a bit slow. Also, there were few outlets in the room. But on balance, I would happily return.”
Great hotel…except for the room?
8/10
jennarB7488DJ · Family · 2026-04-19
“The Pros: Everyone I interacted with was excellent. The hotel’s recent renovation was done very well. It’s stylish and very pleasant to be in. Breakfast in the restaurant was delicious - the lemon ricotta pancakes were well worth it, and the coffee was strong and frequently topped up. Plenty of plugs on each side of the bed including USB-C and USB-A, and night stands with plenty of room for stuff.
What took off a star: I stayed in a king room with my daughter. The room was very tight - much like hotel rooms in New York City. You could barely pull the (too large for the space) chair out at the desk, and in fact the chair was almost too large to comfortably walk around when pushed in because the back of it curves out. We were frequently moving out of each other’s way to let the other pass by. Most important for travelers to know - there is no door to the sink/shower area. The toilet is in a separate room, but there is no privacy when taking a shower. Certainly for a couple this isn’t a concern but it should be more clear on the booking for other pairs who might book the room together.”
Excellent Service
10/10
barbarafP915KA · Family · 2026-04-18
“Friendly and professional, he paid attention to detail.”
Hospitality with a Smile
10/10
prayinghandsm · Couples · 2026-04-04
“Glen was great. He smiled and was very inviting. He was very genuine and you could tell he loved what he doe. A true definition of hospitality. Thanks Glen.”
Glenwood
10/10
R844EYallanm · Friends getaway · 2026-04-02
“GLENWOOD was very helpful and was always smiling”
10/10 amazing
10/10
864kalenl · Solo travel · 2026-04-02
“Glenwood he was very helpful knowledgeable and friendly”
Hats off to Glenwood!
10/10
kendrasL5948TG · Friends getaway · 2026-04-02
“Glenwood was extremely helpful, professional and knowledgeable! Would definitely recommend 👌”
