Set in downtown Dallas, The Sheraton Dallas is a transformed gem just steps away from AT&T Performing Arts Center.
Dining Options and Recreation
Indulge in various dining choices, from a Grab ‘n Go market to a refreshing outdoor pool and a well-equipped fitness center.
Comfortable Rooms and Convenient Amenities
Each air-conditioned room is equipped with modern essentials like a flat-screen TV, coffee machine, and free WiFi. Enjoy the convenience of free toiletries, a hairdryer, and select rooms with a cozy seating area.
Book now to experience the vibrant city life and exceptional hospitality at The Sheraton Dallas.
✦HAPPI HIGHLIGHTS
✦
Friendly staff
✦
Great location
At the hotel
Popular amenities
78 listed
24-hour front desk
24-hour security
Air conditioning
ATM/cash machine on site
Auditory guidance
Bar
Breakfast in the room
Breakfast takeaway containers
Business center
Cashless payment available
View all amenities
Pools & wellness
Heated pool
Outdoor pool
Pool with view
Swimming pool
Dining & drinks
Coffee Shop on site
Delivered food - securely covered
Food delivered to guest room
Fruits
Kid meals
Restaurant
Sanitized tableware & silverware
Snack bar
Special diet menus - on request
Vending machine - snacks
Wine/champagne
Fitness & outdoors
Fitness center
Fitness facilities
Garden
Outdoor fireplace
Outdoor furniture
Sun loungers or beach chairs
Sun terrace
Terrace
Rooms & comfort
CCTV in common areas
CCTV outside property
Heating
Lower bathroom sink
Non-smoking rooms
Shared lounge/TV area
Safety & cleanliness
Cleaning standards that are effective against Coronavirus
Contactless check-in/check-out
Dry cleaning
Fire extinguishers
First aid kit available
Guest rooms disinfected between stays
Guests can opt-out any cleaning services during stay
Safety deposit box
Smoke alarms
Staff adhere to local safety protocols
Getting around & access
Facilities for disabled guests
Lift / Elevator
Parking
Wheelchair accessible
Guest services
Concierge service
Express check-in/check-out
Fax/photocopying
Invoice provided
Ironing service
Laundry
Laundry washed per local authority guidelines
Luggage storage
Meeting/banquet facilities
Pets allowed
Services & essentials
Daily housekeeping
Designated smoking area
Electric vehicle charging station
Higher level toilet
Karaoke
Key card access
Minimarket on site
Mobile app for room service
Non-smoking throughout
Paid WiFi
Room service
Toilet with grab rails
Vending machine - drinks
Visual aids: Braille
WiFi available
Review in focus
625 reviews
4/ 10
Zimmer sehr laut vom Straßenverkehr, zwei highways vorbdem Fenster, hatte um ruhiges Zimmer gebeten, keine Isolierung der Fenster, keine Möglichkeit das Zimmer zu wechseln
Sehr nette Mitarbeiter im Restaurant
nicola · solo traveller · 2026-10-17
The guest experience
9.0out of 10 625 verified reviews
Loved most
Friendly staff
Great location
Worth knowing — Overpriced · Outdated rooms
How guests scored the stay
Location10.0
Great location next to food spots, making it convenient for guests.
Service10.0
The staff are very attentive, friendly, and helpful throughout the stay.
Overall Experience9.9
Generally enjoyable stay with several highlights, though some issues were noted.
Amenities9.4
Good range of amenities, though some items like the coffee machine could be improved.
Cleanliness8.9
Rooms are spacious and clean but dated, with some staff appearing tired.
Room Quality8.4
Rooms are spacious but outdated, and some amenities are lacking.
Value for Money7.9
Overpriced for the quality, especially considering outdated rooms.
Food and Beverage7.4
Breakfast staff were rude and breakfast inclusions were problematic.
Live guest feedback
Guest reviews
Mixed experiences
60% of 10 recent stays rated 8+
9.0625 reviews
Enttäuschend habe bei dem preis wesentlich besseres erwartet
4/10
nicola · solo traveller · 2026-10-17
“Zimmer sehr laut vom Straßenverkehr, zwei highways vorbdem Fenster, hatte um ruhiges Zimmer gebeten, keine Isolierung der Fenster, keine Möglichkeit das Zimmer zu wechseln
Sehr nette Mitarbeiter im Restaurant”
Never return to this hotel or any other under the same brand.
1/10
Anamarialeon11 · couple · 2026-08-05
“Nothing”
Two Laundry Failures, Missing Custom Clothing & Extremely Poor Customer Service
2/10
nikhilpP9196JD · Family · 2026-07-28
“I stayed at the Sheraton Dallas in July 2026 and, unfortunately, experienced two separate laundry failures during a single stay, together with some of the poorest customer service I have encountered at a Marriott property.
The first incident began after I submitted laundry on Saturday evening. I understood that Sunday was a non-operating day and was advised that my laundry would be returned on Monday. When Monday arrived, I made numerous calls throughout the day seeking an update and was repeatedly assured that someone would get back to me. No one ever did.
That evening, Front Office Manager Kayla Wilson advised me that my laundry had already arrived and had been placed in my room. When I returned to my room, it was nowhere to be found.
After making further enquiries, I accidentally reached Lost & Found instead of the front desk. The staff there informed me they had unclaimed clothing and had been trying to identify its owner. My laundry was eventually located, and I later learned that it had been tagged with the wrong room number.
Following the first incident, I received an email from Front Office Manager Kayla Wilson stating that I had "confirmed that was all the laundry you sent out." In my view, this does not accurately reflect the conversation we had. At that time, we were discussing only the first batch of laundry that had been delayed due to the incorrect room number. My second batch, which had been submitted separately under Express Service, had not yet become the subject of my complaint. The wording of that email suggests there were no further outstanding items, which was not the case.
Unfortunately, the problems did not end there.
The following day, I submitted another batch of laundry using the hotel's Express Service. Those items - including my custom-made orange shirt and white bespoke trousers - have never been returned.
Throughout both incidents, my interactions with Front Office Manager Kayla Wilson were, in my experience, dismissive and unprofessional. On more than one occasion, while I was simply trying to understand where my belongings were and obtain accurate information, I was told that I was "talking in circles."
When I questioned inconsistencies in the information I had been given - including being told my laundry had already been delivered to my room when it had not - rather than addressing my concerns, Ms. Wilson abruptly ended the conversation by stating that she was "done with the conversation." As a paying guest who was simply trying to locate missing personal property, I found this response discourteous and completely unacceptable.
I also felt that my concerns were treated as though I was mistaken or exaggerating the situation, despite the fact that my laundry was ultimately found after being mislabelled with the wrong room number during the first incident. That experience left me with little confidence in the information I was being provided during the second incident.
What disappointed me most was not simply the missing clothing, but the complete lack of accountability and communication throughout the process. On both occasions, I repeatedly received assurances that someone would call me back or provide an update, yet I continually had to chase the hotel myself. When I asked Ms. Wilson for the contact details of Front Office Director Harsh Desai or anyone in senior management who could assist, I was told that she could not provide them and that she did not have his business contact details. The following morning, I made the same request to another front desk associate, Kevin, who immediately retrieved Mr. Desai's contact information without hesitation. This inconsistency only added to my frustration and left me questioning how seriously my concerns were being handled.
Mistakes can happen in any hotel. However, guests expect accurate communication, accountability, professionalism, and ownership when they do. Unfortunately, that was not my experience at Sheraton Dallas."
Despite providing the hotel with every opportunity to resolve this matter privately, including contacting senior management directly, I have still not received a substantive response regarding my missing custom-made clothing. As a result, I have been left with no option but to share my experience publicly.
To date, I have also emailed Front Office Director Harsh Desai directly regarding my missing clothing and have yet to receive any acknowledgement or response. At this stage, I am simply seeking a definitive update - either confirmation that my custom-made orange shirt and white bespoke trousers have been located, or written confirmation that they are considered lost. I would appreciate a response as soon as possible so this matter can finally be brought to a proper conclusion.
I have stayed at many Marriott properties around the world and have never encountered anything comparable. I sincerely hope Sheraton Dallas reviews both its laundry handling procedures and its customer service standards. More importantly, I hope someone from the hotel finally provides a definitive answer regarding the whereabouts of my missing custom-made clothing, or confirms in writing that it has been lost.”
Excelente ubicación
9/10
Erica · solo traveller · 2026-07-25
“Ubicación excelente, habitación cómoda.”
Location and value
9/10
Francois · couple · 2026-07-25
“Although busy and on the expensive side still
Great staff all around. Clean and central”
Great Customer Service
10/10
Shalonda1908 · Business · 2026-07-24
“Marwan was very personable and super helpful. He is also super funny!”
Buen hotel
9/10
Gmuraglia · family with children · 2026-07-21
“La ubicacion y la cantidad de servicios que tiene el Hotel”
