Hotelaholic

Houston · Texas

JW Marriott Houston by the Galleria

5150 Westheimer Rd, Houston, Texas, 77056

Live availability

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Luxurious Accommodation with Modern Amenities

    The JW Marriott Houston by the Galleria offers contemporary rooms with separate living areas and free WiFi. Guests can enjoy the large outdoor pool area and dine at the hotel's two restaurants.

  • Fitness and Relaxation Options

    Stay fit at the well-equipped fitness center or unwind at the indoor/outdoor connected pool. The hotel provides a perfect balance of exercise and relaxation options for all guests.

  • Convenient Location and Dining Experience

    Located near The Galleria shopping area, the hotel is also close to Memorial Park and Houston's Museum District. Indulge in American cuisine at the South Coast Restaurant for a delightful dining experience.

Book your stay at JW Marriott Houston by the Galleria for a luxurious and convenient hotel experience.

HAPPI HIGHLIGHTS

  • Friendly and professional staff

  • Great location

  • High-quality rooms

At the hotel

Popular amenities

71 listed
  • 24-hour front desk
  • Accessible parking
  • Air conditioning
  • ATM/cash machine on site
  • Auditory guidance
  • Bar
  • Bowling
  • Breakfast in the room
  • Business center
  • Car hire
View all amenities

Pools & wellness

  • Heated pool
  • Indoor pool
  • Outdoor pool
  • Swimming pool

Dining & drinks

  • Coffee Shop on site
  • Food delivered to guest room
  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware
  • Vending machine - snacks
  • Wine/champagne

Fitness & outdoors

  • Cycling
  • Fitness center
  • Fitness facilities
  • Hiking
  • Outdoor furniture
  • Sun loungers or beach chairs
  • Sun terrace
  • Tennis court
  • Yoga classes

Rooms & comfort

  • Heating
  • Lower bathroom sink
  • Non-smoking rooms
  • Shared lounge/TV area
  • Soundproof rooms

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Dry cleaning
  • Fire extinguishers
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Security alarm
  • Shared stationery like menus, pens are removed
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Lift / Elevator
  • Parking
  • Parking garage
  • Shuttle service
  • Shuttle service (free)
  • Valet parking
  • Wheelchair accessible

Guest services

  • Concierge service
  • Express check-in/check-out
  • Fax/photocopying
  • Ironing service
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Meeting/banquet facilities

Services & essentials

  • Daily housekeeping
  • Free WiFi
  • Higher level toilet
  • Key card access
  • Minimarket on site
  • Non-smoking throughout
  • Room service
  • Toilet with grab rails
  • Vending machine - drinks
  • WiFi available

Review in focus

410 reviews
10/ 10
A great hotel, great experience and great staff. Special mention to driver Luis and Tracy at the front desk. Roomsare squeaky clean and furniture is well maintained. Gym is stellar!
Broomfield_Nomad · Solo travel · 2026-08-15

The guest experience

9.6out of 10
410 verified reviews

Loved most

  • Friendly and professional staff
  • Great location
  • High-quality rooms

Worth knowing — Sharing bathroom/closet door found annoying

How guests scored the stay

  • Service10.0

    Service was highly praised across multiple reviews, with specific mention of exceptional staff interactions.

  • Overall Experience9.9

    Overall, guests expressed strong satisfaction with their stays.

  • Location9.9

    The hotel is in a great location near restaurants and the Galleria Mall, according to several guests.

  • Room Quality9.7

    Rooms described as beautiful and comfortable, adding to guests' enjoyment.

  • Cleanliness9.4

    Rooms were very clean and comfortable as mentioned in multiple reviews.

  • Food and Beverage9.4

    Breakfast buffet was mentioned positively, contributing to the overall satisfaction.

  • Amenities9.4

    Access to the Lounge for breakfast and good amenities highlighted by guests.

  • Value for Money9.1

    Guests feel the hotel provides good value relative to the experience, with several complimentary services.

Live guest feedback

Guest reviews

Remarkably consistent

100% of 16 recent stays rated 8+

9.6410 reviews
  • Excellent!

    10/10

    Broomfield_Nomad · Solo travel · 2026-08-15

    “A great hotel, great experience and great staff. Special mention to driver Luis and Tracy at the front desk. Roomsare squeaky clean and furniture is well maintained. Gym is stellar!”

  • Great service

    10/10

    21paiget · Business · 2026-08-12

    “The customer service is always amazing here. From the front desk to the lounge to valet. Special thank you to Ayana at Valet for her friendly demeanor and quick help!”

  • Great hotel

    10/10

    R463REtomm · Business · 2026-08-10

    “Adrian was a great van driver. Hotel is great and clean”

  • Shuttle

    10/10

    katjaj883 · Business · 2026-08-09

    “Adrian was our Shuttle Driver - he was very accommodating, very friendly and helped us with a shuttle ride when it was pouring down. Thanks a lot”

  • My Trip to the Mall by Adrian

    10/10

    105olugbengad · Business · 2026-08-09

    “Adrian was so helpful, a genial gentleman. Who took me to the mall and make the journey so pleasurable. Awesome experience. I never the hotel offered such services until Adrian told me. Great individual.”

  • Great time and best service provided by Adrian!

    10/10

    P4784IWjoses · Couples · 2026-08-06

    “The stay was wonderful! Adrian was awesome, always ready and helpful shuttling while recommending the best spots in town! He made our experience so much better”

  • Amazing

    10/10

    Wanderer43720195372 · Business · 2026-08-06

    “Adrian the shuttle driver was great!!”

  • Outstanding experience with Adrian

    10/10

    cadb2026 · Business · 2026-08-06

    “Adrian is amazing. He is warmly welcoming, very professional and super punctual.”

  • JW Marriot Shuttle

    10/10

    violetk461 · Family · 2026-08-05

    “Adrian was very nice, polite, engaging, and professional.”

  • Adrian the Awesome Shuttle Driver

    10/10

    864theon · Business · 2026-08-05

    “Adrian the shuttle driver is awesome! Great driver, arrives on quickly!”

  • Luis is exceptional!

    10/10

    832faizab · Family · 2026-08-02

    “Luis was so genuine he saw me and my fiancé walking across the parking lot to cross over to the mall and he immediately flagged us down since my fiancé was limping due to his knee injury! The service was truly impactful knowing humanity still exists in people’s hearts and people like Luis are still here to take care of us!”

  • Exceptional

    10/10

    Maps789326 · Family · 2026-08-02

    “The JW is also a good experience. Luis was especially kind and helpful. It was a hot a day and he made sure to offer me the hotel shuttle. He drove me to the destination and picked me up with little wait time.”

  • Great service!

    10/10

    jessicadO3800VC · Business · 2026-08-01

    “Luis is an excellent driver and very polite and friendly!”

  • Perfect !

    10/10

    thurneishak · Family · 2026-08-01

    “Luis was very kind and polite. He drove very safe and made she to pick us up in a timely manner.”

  • Lunch drop off and pick up with Luis

    10/10

    laurenl355 · Business · 2026-07-30

    “Luis is a wonderful driver and just the kindest person! We have had two lunch trips with him and would highly recommend his shuttle service!”

  • Excellent place to stay

    10/10

    syedq988 · Business · 2026-07-30

    “Excellent place to stay. Clean room, good service and near Galleria Mall”

View all guest reviews

Hotel info and reviews come from third-party sources.