Hotelaholic

Houston · Texas

The Westin Houston, Memorial City

945 Gessner Rd, Houston, Texas, 77024

9.2 Wonderful320 guest reviews

Live availability

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Luxurious Accommodations

    Experience modern rooms at The Westin Houston, Memorial City, each equipped with a flat-screen TV, coffee maker with Starbucks coffee, and stunning views.

  • Dining Excellence

    Indulge in delectable meals at 024 Grille for breakfast, lunch, and dinner, or unwind at the 024 Lounge for a drink in a casual yet elegant setting.

  • Unmatched Amenities

    Relax by the infinity pool on the 18th floor, enjoy a free shuttle service within 5 miles, and take advantage of in-room massages, valet parking, and a dedicated concierge staff.

Book now for an unforgettable stay at The Westin Houston, Memorial City, located conveniently near Memorial City Mall and offering easy access to nearby attractions.

HAPPI HIGHLIGHTS

  • Friendly staff

  • Great location

  • Comfortable rooms

At the hotel

Popular amenities

77 listed
  • 24-hour front desk
  • 24-hour security
  • Accessible parking
  • Air conditioning
  • ATM/cash machine on site
  • Bar
  • Breakfast in the room
  • Breakfast takeaway containers
  • Business center
  • Cashless payment available
View all amenities

Pools & wellness

  • Hot tub/Jacuzzi
  • Infinity pool
  • Outdoor pool
  • Rooftop pool
  • Swimming pool

Dining & drinks

  • Coffee Shop on site
  • Delivered food - securely covered
  • Food delivered to guest room
  • Fruits
  • Kid meals
  • Restaurant
  • Sanitized tableware & silverware
  • Snack bar
  • Special diet menus - on request
  • Wine/champagne

Fitness & outdoors

  • Fitness center
  • Fitness facilities
  • Outdoor furniture
  • Sun loungers or beach chairs
  • Sun terrace
  • Terrace

Rooms & comfort

  • CCTV in common areas
  • CCTV outside property
  • Heating
  • Non-smoking rooms
  • Shared lounge/TV area

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Contactless check-in/check-out
  • Dry cleaning
  • Fire extinguishers
  • First aid kit available
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Property cleaned by professional cleaning companies
  • Safety deposit box
  • Security alarm
  • Shared stationery like menus, pens are removed
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Lift / Elevator
  • Parking
  • Parking garage
  • Valet parking
  • Wheelchair accessible

Guest services

  • Concierge service
  • Express check-in/check-out
  • Fax/photocopying
  • Invoice provided
  • Ironing service
  • Laundry washed per local authority guidelines
  • Lockers
  • Luggage storage
  • Meeting/banquet facilities
  • Pet bowls
  • Pets allowed

Services & essentials

  • Electric vehicle charging station
  • Happy hour
  • Key access
  • Key card access
  • Minimarket on site
  • Mobile app for room service
  • Non-smoking throughout
  • Paid WiFi
  • Room service
  • WiFi available

Review in focus

320 reviews
10/ 10
The front desk staff named Leisa was just amazing, she made our stay at the Westin 100 times better. She was very thoughtful, helpful and friendly to our party! She didn’t hesitate to providing us with an excellent service.
Yousif · extended group · 2026-09-07

The guest experience

9.2out of 10
320 verified reviews

Loved most

  • Friendly staff
  • Great location
  • Comfortable rooms
  • Excellent service

Worth knowing — Difficulty finding valet drop off

How guests scored the stay

  • Service9.6

    Staff frequently mentioned as friendly, attentive, and accommodating.

  • Overall Experience9.6

    Consistently positive experiences described across multiple reviews.

  • Location9.1

    Great location noted multiple times, especially for shopping and convenience.

  • Cleanliness9.1

    The hotel was clean and up to date, as mentioned in the reviews.

  • Food and Beverage9.1

    Positive mention of the food and drinks provided in the reviews.

  • Amenities9.1

    Excellent facilities, including a well-reviewed Starbucks on site.

  • Room Quality9.1

    Big rooms and comfortable beds were highlighted positively.

  • Value for Money9.0

    Standard value for a hotel of this tier, with customer satisfaction noted.

Live guest feedback

Guest reviews

Consistent

89% of 18 recent stays rated 8+

9.2320 reviews

  • Guest review

    10/10

    Yousif · extended group · 2026-09-07

    “The front desk staff named Leisa was just amazing, she made our stay at the Westin 100 times better. She was very thoughtful, helpful and friendly to our party! She didn’t hesitate to providing us with an excellent service.”

  • Great stay!

    10/10

    170harrisont · Business · 2026-08-29

    “Enjoyed my stay every time here. Super consistent with service and room cleanliness. Kevin from parking was great help, shoutout to him! Manuel from the front desk had outstanding service as well.”

  • Perfect place for anything worth the price.

    10/10

    Angela · couple · 2026-08-26

    “I loved everything about the hotel best experience. I would love to go again. Very beautiful view. I went as a get away from the kids we have and enjoyed the service, pool, mall, food, it made me so comfortable I didn't wanna leave the room at all 5 stars all the way.”

  • Great place to stay for business or pleasure

    10/10

    N7DTteresac · Business · 2026-08-24

    “Excellent service. GREAT experience. Viviada, was WONDERFUL in the Grill ! Very good experience.”

  • It’s a great hotel to stay in Houston

    9/10

    Hans · couple · 2026-08-23

    “The hotel in general is great. The beds. The bathroom. The location.”

  • My favorite hotel/starbucks

    10/10

    Larry185 · Solo travel · 2026-08-11

    “Ms.E at the Starbucks is amazing. Everyone I visit she always has a smile on her face. I really look forward to my morning refresher and she never disappoints. Beautiful hotel, amazing staff and an amazing Starbucks!!!”

  • Great property & location

    10/10

    DMBgal · Business · 2026-08-10

    “Stayed for one night on business trip. Great customer service upon check in. Room and common areas are spotless. Full service Starbucks on 3rd floor. Large & well appointed gym on 18th floor. Property is connected to a mall via a Skybridge with lots of shops and dining options. Additional restaurant options available within walking distance. I had dinner at Haywire (next door) and enjoyed a nice meal at the bar. Overall I was really pleased with my stay and will definitely stay again if I find myself in Houston.”

  • Westin or bust!

    10/10

    MarkW253 · Business · 2026-07-15

    “The room was great. The pillow is awesome. The view beautiful loved working out on the treadmill. Plenty of space bar was great. In fact I really really enjoyed Celia. Who’s a loving, tender, caring, bartender great conversations, which obviously helps when you’re enjoying a bottle of beer or a drink by yourself.”

  • Yikes not Westin's best

    6/10

    billn635 · Business · 2026-07-14

    “Used suite night upgrade friendly check in by front desk. Got to nice looking huge suite room and issues started toilet wouldn't quit running and had to be repaired. Large roaches running around bathroom. Very annoying mechanical buzzing from electrical closet next door, made sleep restless even with earplugs. Air conditioner in bedroom area could not keep up. On check out spoke to manager who gave points and apologized. Not sure I'll use this property again.”

  • Fun in Houston

    10/10

    R5192VHkevinr · Business · 2026-07-10

    “The Westin was fantastic. The friendly folks at Starbucks made it a wonderful stay!”

  • Always amazing

    10/10

    Travel45718353835 · Family · 2026-07-04

    “Everytime we stay here it’s an amazing experience. The rooms are clean but most of all staff like. Viviana and Jasmine from the restaurant makes the stay extra special.”

  • Excellent location and experience

    10/10

    nicebrugel · Family · 2026-06-28

    “Stayed here when my brother had surgery there at the medical Center. perfect location for us. Super clean, very safe, and the skywalk is perfect. Atmosphere very pleasant and even the parking lot was clean and well-lighted and safe.”

  • Guest review

    10/10

    Donnie · couple · 2026-06-26

    “all was great , breakfast , room & front desk and all personal involved”

  • es un hotel bastante cómodo

    10/10

    Maria Elena Del Carmen · couple · 2026-06-18

    “ubicación es muy buena para cuando uno requiere atención hospitalaria,pero le falta una tarifa promocional cuando uno viene por atención hospitalaria”

  • Love the Starbucks staff

    10/10

    93rosemarier · Solo travel · 2026-06-16

    “I go up to Starbucks all the time due to working in the hospital, Ms. Porter is always so very kind and greets you with a wonderful smile. She takes her time with remembering my name and always ask how my day is. She has wonderful customers service.”

  • A Peace of Mind Stay

    10/10

    Ruonthego · Business · 2026-06-08

    “I had a wonderful experience at the Marriott Memorial Westin hotel, thanks to Happiness at the front desk. She was personable, knowledgeable, and very professional. When I needed assistance with my stay, she quickly found a solution and made the process easy and stress-free. Her warm attitude and attention to service truly stood out. Happiness is a great example of excellent customer care, and I appreciate the support she provided during my visit.”

  • Family time

    10/10

    bailyleticiac · Family · 2026-06-08

    “Excellent service exceptional drinks recomendé the old smoked old fashion and the food food was delicios deserts enjoyable time with family members who we meet once a month to catch up with them on their daily life. Wonderful time i recomendé it Mrs Celia at the bar 024 wonderful drinks”

  • We will not stay there again even though the location was good.

    6/10

    Marilyn · family with children · 2026-06-05

    “The location was good and the staff was very friendly. Our breakfast was good and the wait staff was very friendly and efficient. The air conditioning was great which is a must in Houston.”

View all guest reviews

Hotel info and reviews come from third-party sources.