Hotelaholic

Richmond · Virginia

Hilton Richmond Downtown

501 E Broad St, Richmond, Virginia, 23219

8.8 Excellent592 guest reviews

Live availability

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Check-in
Nov 23, 2026
Check-out
Nov 25, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Luxurious Amenities

    Indulge in the comfort and convenience of our hotel, offering an indoor pool, hot tub, and well-equipped rooms featuring free WiFi and premium cable TV channels.

  • Convenient Facilities

    Stay productive with our 24-hour business center, fully equipped gym, and on-site convenience store for all your needs during your stay in Richmond.

  • Dining Options

    Satisfy your cravings at our two restaurants, cocktail lounge, and coffee bar, providing a variety of dining experiences without leaving the hotel premises.

Experience the best of Richmond, VA at Hilton Richmond Downtown. Book now for a memorable stay!

HAPPI HIGHLIGHTS

  • Central Location

  • Clean and convenient

At the hotel

Popular amenities

97 listed
  • 24-hour front desk
  • 24-hour security
  • Access to health care professionals
  • Accessible parking
  • Air conditioning
  • Allergy-free room
  • ATM/cash machine on site
  • Bar
  • Bike tours
  • Board games/puzzles
View all amenities

Pools & wellness

  • Hot tub/Jacuzzi
  • Indoor pool
  • Spa/wellness center
  • Swimming pool

Dining & drinks

  • Breakfast in the room
  • Breakfast takeaway containers
  • Coffee Shop on site
  • Delivered food - securely covered
  • Food delivered to guest room
  • Fruits
  • Kid meals
  • Restaurant
  • Sanitized tableware & silverware
  • Special diet menus - on request
  • Vending machine - snacks
  • Wine/champagne

Fitness & outdoors

  • Broadcast Live sport events
  • Fitness center
  • Garden
  • Outdoor furniture
  • Sun terrace
  • Terrace

Rooms & comfort

  • CCTV in common areas
  • CCTV outside property
  • Heating
  • Non-smoking rooms
  • Shared lounge/TV area

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Contactless check-in/check-out
  • Dry cleaning
  • Fire extinguishers
  • First aid kit available
  • Guest room sealed after cleaning
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Process in place to check health of guests
  • Property cleaned by professional cleaning companies
  • Safety deposit box
  • Screens / Barriers between staff and guests for safety
  • Shared stationery like menus, pens are removed
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Lift / Elevator
  • Parking
  • Parking garage
  • Private parking
  • Shuttle service
  • Shuttle service (free)
  • Valet parking
  • Wheelchair accessible

Guest services

  • Concierge service
  • Express check-in/check-out
  • Fax/photocopying
  • Invoice provided
  • Ironing service
  • Laundry
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Meeting/banquet facilities
  • Pet basket
  • Pets allowed
  • Private check-in/check-out
  • Tour desk
  • Walking tours

Services & essentials

  • Business center
  • Car hire
  • Cashless payment available
  • Designated smoking area
  • Electric vehicle charging station
  • Face masks for guests available
  • Family rooms
  • Happy hour
  • Indoor play area
  • Key access
  • Key card access
  • Live music/performance
  • Minimarket on site
  • Non-smoking throughout
  • Picnic area
  • Room service
  • Solarium
  • Thermometers for guests provided by property
  • Vending machine - drinks
  • WiFi available

Review in focus

592 reviews
1/ 10
The hot tube actually worked
Nies · couple · 2026-09-12

The guest experience

8.8out of 10
592 verified reviews

Loved most

  • Central Location
  • Clean and convenient

Worth knowing — Horrible cleanliness · Unorganized management

How guests scored the stay

  • Service10.0

    Some reviews mention excellent service, though there are concerns about management's handling of issues.

  • Location10.0

    Positive sentiment for central location mentioned in reviews.

  • Amenities10.0

    Standard quality for this hotel tier.

  • Food and Beverage10.0

    Standard quality for this hotel tier.

  • Overall Experience9.1

    Mixed overall experience with significant complaints overshadowing positive comments.

  • Value for Money8.1

    Numerous mentions of disappointment in relation to the cost paid for quality received.

  • Room Quality7.1

    Concerns about dated and run-down rooms present in several reviews.

Live guest feedback

Guest reviews

Mixed experiences

73% of 15 recent stays rated 8+

8.8592 reviews

  • I feel dirty staying here

    1/10

    Nies · couple · 2026-09-12

    “The hot tube actually worked”

  • Reasonable and comfortable

    9/10

    Angel · couple · 2026-09-10

    “The beds in the rooms were spacious. The refrigerators need to be updated. They can fix some of the rusty parts in the room like in the restroom. The sinks ran slowly, but besides that it’s bigger than the Marriott and I went from the Hilton to the Marriott.”

  • Awesome

    10/10

    Joshua · couple · 2026-09-08

    “Tallisha up front was very pleasant and super helpful, please thank them for us! We loved the restaurants in the hotel We will be back for sure”

  • Guest review

    8/10

    Yvette · couple · 2026-09-07

    “Only went for a 1 night stay, had to work the next day. I went for an event. The room was clean and comfortable. The staff was courteous and friendly. The only inconvenience was there was only 1 out of 4 elevators in operation on a Saturday during check in.”

  • Phenomenal service!

    10/10

    sarahgN6505NL · Family · 2026-08-28

    “Zee was extremely friendly and accommodating! She had a sunshine personality which started my day off great! She’s a keeper! Keep up the great work ☀️❤️”

  • Guest review

    5/10

    kimberly lowe · solo traveller · 2026-08-27

    “The beds were comfortable”

  • Great hotel, love the VIP treatment from Chandra at breakfast!

    10/10

    205johnf205 · Family · 2026-08-26

    “I stay at this hotel every 2-3 months with our son who is on a clinical drug trial at VCU Health. Great hotel, close to airport and VCU Health. A highlight is breakfast where Chandra always takes great care of us, talks to Jack and adds a wonderful personal touch to a long day and half of travel and time at the children’s hospital.”

  • Amazing stay rooms were great as well as the service.

    10/10

    richardnG921AF · Business · 2026-08-23

    “The server Liz was amazing and nice and the host Chandea was so sweet. 100 percent the reason we would come back.”

  • Great team, great stay!

    10/10

    mdB9937GZ · Business · 2026-08-19

    “Zee in the Cafe/Starbucks was amazing, and the entire front desk team provided excellent customer service despite the air conditioning breakdown.”

  • Filthy "Suite"

    4/10

    curukash · Family · 2026-08-18

    “My main reason to write this review is to express the lack of cleanliness in the room. To put it point blank on the surface you may think you walked into a decent room. I walked into a suite that clearly had not been deep cleaned in some time. Both pull out couches had stains on the cushions and the mattresses. I understand me getting a pet friendly room that I may encounter some of these things but for someone who has stayed in many pet friendly rooms from lower tiered hotels I expected the Hilton to at least vacuum under the couches and deep clean what more than likely was "pet stains" on the couch cushions. One of the cushions looked like it had a blood stain on it. I pulled the couch up so I can plug in a fan for my son and nothing but trash was between the seats and the floor. Again I have stayed in many suites including the Hilton and for all the space provided in the room the is very minimal furniture, only 1 sink in the room which is located in the bathroom, the microwave is by the elevator and when you flushed the toilet the water sprayed up to the floor. This was room 425 so if anyone from the Hilton sees this there is a lot to be done. I chose this hotel because it wasn't too far from the Richmond Raceway which was a decent $15 Lyft ride so no compaints there and there was a pool/hot tub. My kids wanted to use the pool so I was happy with the hot tub option for my bad back.... Guess what the Hot Tub was the same temp as the pool. COLD. Now I'm just on the side playing on my phone while my kids enjoy some pool time. The reason Im not giving it 1 star is because the staff are delightful. My wife and I went to the bar to ease the stress of everything wrong with this place and enjoyed the conversation with the staff. They were as helpful as they could be at the momnet but getting a different suite the weekend of the 2026 Cook Out 400 NASCAR Cup Series race at Richmond Raceway was pretty impossible at this point. For the price I paid to stay in a Hilton Suite I might as well found a local motel and saved the money.”

  • Needs new management.

    2/10

    mikebL6468SZ · Couples · 2026-08-16

    “Came here during race weekend. The improvements are cheep and falling apart. The amenities are not open or not working. It’s a bandaid on a massive cut. Won’t take too long to fix the problems but it need new management.”

  • Guest review

    10/10

    Eric · solo traveller · 2026-08-16

    “Service”

  • Awesome

    10/10

    bonniebK6568TZ · Family · 2026-08-15

    “See made the morning coffee extra special! Much appreciated her service!”

  • The best

    10/10

    S4998CZkarir · Solo travel · 2026-08-11

    “Elizabeth was the best server I had ever experienced!!!”

  • ADED 2026

    10/10

    UncleJosh77 · Business · 2026-08-10

    “Jamie was wonderful and extremely helpful as this was our first time visiting.”

View all guest reviews

Hotel info and reviews come from third-party sources.