Hotelaholic

Richmond · Virginia

The Berkeley Richmond, Outset Collection by Hilton

1200 E Cary St, Richmond, Virginia, 23219

8.6 Excellent921 guest reviews

Live availability

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Luxurious Accommodations

    Discover elegance and comfort at The Berkeley Hotel in Richmond, Virginia. Each guest room is adorned with cherry wood furnishings and offers modern amenities such as a flat-screen TV and coffee making facilities.

  • Convenient Facilities

    Experience convenience with our business center, valet parking, and laundry services. Stay connected with free Wi-Fi access and take advantage of our partnership with the nearby fitness club for a rejuvenating workout session.

  • Prime Location

    Situated in the heart of Richmond's city center, our hotel is just a short stroll from the iconic Virginia State Capitol and the intriguing Museum of Edgar Allen Poe. Explore the vibrant surroundings or unwind in the comfort of our upscale accommodations.

Book your stay at The Berkeley Hotel today and indulge in a memorable experience in Richmond.

HAPPI HIGHLIGHTS

  • Great service

  • Comfortable beds

  • Beautiful location

At the hotel

Popular amenities

50 listed
  • 24-hour front desk
  • 24-hour security
  • Access to health care professionals
  • Air conditioning
  • Business center
  • Cashless payment available
  • CCTV in common areas
  • CCTV outside property
  • Cleaning standards that are effective against Coronavirus
  • Concierge service
View all amenities

Dining & drinks

  • Vending machine - snacks

Fitness & outdoors

  • Terrace

Rooms & comfort

  • Heating
  • Non-smoking rooms

Safety & cleanliness

  • Contactless check-in/check-out
  • Fire extinguishers
  • First aid kit available
  • Guest rooms disinfected between stays
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Safety deposit box
  • Screens / Barriers between staff and guests for safety
  • Security alarm
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Lift / Elevator
  • Parking
  • Parking garage
  • Private parking
  • Valet parking
  • Wheelchair accessible

Guest services

  • Express check-in/check-out
  • Fax/photocopying
  • Laundry
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Meeting/banquet facilities
  • Pet bowls
  • Pets allowed

Services & essentials

  • Daily housekeeping
  • Face masks for guests available
  • Family rooms
  • Free WiFi
  • Key access
  • Key card access
  • Non-smoking throughout
  • Toilet with grab rails
  • Vending machine - drinks
  • WiFi available

Review in focus

921 reviews
9/ 10
Close to the Canal Walk and near the highway and downtown. The restaurant was not part of the hotel, but the American and Vietnamese food was nice.
Kathy · solo traveller · 2026-10-22

The guest experience

8.6out of 10
921 verified reviews

Loved most

  • Great service
  • Comfortable beds
  • Beautiful location

Worth knowing — Cleanliness issues · Amenities lacking · Noise from construction

How guests scored the stay

  • Service10.0

    Exceptional staff interactions noted consistently across reviews.

  • Value for Money9.6

    Good value for the quality of stay, despite some minor issues.

  • Location9.6

    Perfect location with easy access to local attractions.

  • Room Quality8.6

    Rooms noted as comfortable; some mentioned ongoing renovations.

  • Overall Experience8.6

    Generally pleasant stay, marred by cleanliness and minor service issues.

  • Amenities8.1

    Limited amenities reported, like missing hair dryer and fridge.

  • Food and Beverage7.6

    Limited food options during stay; restaurant not open for brunch.

Live guest feedback

Guest reviews

Consistent

93% of 14 recent stays rated 8+

8.6921 reviews

  • nice stop for me

    9/10

    Kathy · solo traveller · 2026-10-22

    “Close to the Canal Walk and near the highway and downtown. The restaurant was not part of the hotel, but the American and Vietnamese food was nice.”

  • Für eine Nacht völlig in Ordnung

    8/10

    Victoria · couple · 2026-10-17

    “Die Zimmer sind wirklich sehr schön, nur etwas dunkel (kein deckenlicht). Leider ist es sehr laut, die Fenster sind nicht ganz so dicht wie es gut wäre und man hört den Verkehr (Autobahn ganz nah) sehr laut. Aber das Hotel liegt gut und man kann die Umgebung zu Fuß erkunden.”

  • Loved it!

    10/10

    Viktoria · extended group · 2026-08-26

    “Decor/style-and Brand new! Location was excellent”

  • Impeccably clean hotel

    10/10

    Karen · family with children · 2026-08-10

    “The hotel was very clean and the dark wood in the lobby kept with the historical look of Richmond. Alfreda, the front desk clerk was very friendly and took very good care of us. She went above and beyond to make sure we had everything we needed. The rooms were impeccably clean and well appointed. Would definitely recommend.”

  • wonderful stay in an ultra modern hotel with a very friendly staff!

    10/10

    Amy · couple · 2026-08-09

    “friendly, helpful staff the room was spacious, clean and beautifully designed comfortable beds and giant windows (with blackout shades!)”

  • Meh

    6/10

    1487678 · Solo travel · 2026-07-24

    “Very mid hotel. Located in pretty dead area of downtown. Literally no amenities at hotel. Not sure how this even is a Hilton brand. Zero benefits for gold status. Rooms decent, appear to be recently updated, but fairly cheap finishings likely to deteriorate quickly.”

  • 5 STAR Service

    10/10

    tiag180 · Couples · 2026-07-13

    “My boyfriend and I stayed here for one night. The room was clean, spacious, and the bed was extremely comfortable. We both slept well! The hotel is also situated in a great location as there are a number of restaurants nearby. Overall, the best part of the stay was the excellent service I received from Starlett. She went out of her way to ensure we were comfortable. She has a great personality. So, interacting with her was a positive experience. I will definitely stay at this hotel in the future!”

  • Stop OTW to Philly!

    10/10

    JessieJessGreen · Family · 2026-07-03

    “We stayed here one night otw to Philly! We had a 2 bed terrace room. It was beautiful! The room and bathroom and clean and tidy. My only complaint is that the bed wasn’t as comfortable as other beds I’ve slept in Hiltons around the country. The valet parking made it easy to tip through the app!”

  • The Berkeley Hotel - Richmond VA

    10/10

    GLS8322LakeWorth · Family · 2026-06-28

    “Our stay was excellent. Our room was outstanding and beautifully decorated. The renovation at the Berkeley Hotel was done with beautiful taste. The service was and a huge shout out to Cliff.”

  • Great hospitality

    10/10

    D2975YOsues · Business · 2026-06-25

    “Cliff pointed me to a great breakfast at the urban farmhouse while their breakfast place was not available. Appreciated the kindness.”

  • Hotel was fantastic - thanks to Cliff!

    10/10

    Sightsee37877301460 · Solo travel · 2026-06-14

    “If you’re staying here, I hope Cliff is working valet during your stay! I was in town for a meeting and Cliff absolutely made my stay. From the moment I arrived, he was welcoming, funny, and incredibly personable. He has a way of making every guest feel like a VIP, and his sense of humor had me smiling every time I came and went. Beyond being professional and efficient, Cliff brought so much positive energy to the hotel experience. And yes, it doesn’t hurt that he’s exceptionally easy on the eyes! The rooms are beautifully updated with all of the amenities. The new Parlor restaurant wasn’t open yet so I’ll definitely be coming back. Hopefully Cliff will be working :)”

  • Great location and customer care

    10/10

    U9932VYrachelk · Family · 2026-06-08

    “Great location and fantastic staff, especially, Starlett, who went out of her way to make it a memorable stay.”

  • Valet

    10/10

    johndickersonj · Family · 2026-06-04

    “Arkeem is absolutely amazing, he did such an amazing job with helping me and my family even volunteer to grab our bags. Wonderful customer service outstanding.”

  • Great experience!

    8/10

    MoMonti35 · Business · 2026-05-28

    “Cliff was incredible — such an awesome start to our day with his humor and kind disposition. Rooms are lovely and looking forward to coming back!”

View all guest reviews

Hotel info and reviews come from third-party sources.