Hotelaholic

Richmond · Virginia

The Westin Richmond

6631 W Broad Street, Richmond, Virginia, 23230

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Check-in
Nov 23, 2026
Check-out
Nov 25, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Luxurious Amenities

    Indulge in the indoor pool, hot tub, and 24-hour room service at The Westin Richmond. Stay active at the gym or relax at the Small Batch Local Kitchen for delicious American cuisine and evening cocktails.

  • Convenience and Comfort

    Enjoy modern conveniences like WiFi, flat-screen cable TV, and ironing facilities in every room. The 24-hour front desk and tour desk ensure a seamless stay for all guests.

  • Prime Location

    Located near major corporations like Genworth Financial and the University of Richmond, this hotel is ideal for business travelers and tourists alike.

Book your stay now for a perfect blend of comfort and convenience at The Westin Richmond.

HAPPI HIGHLIGHTS

  • Helpful staff

  • Good location

  • Quality food

At the hotel

Popular amenities

59 listed
  • 24-hour front desk
  • Accessible parking
  • Air conditioning
  • Allergy-free room
  • ATM/cash machine on site
  • Bar
  • Breakfast in the room
  • Business center
  • CCTV in common areas
  • CCTV outside property
View all amenities

Pools & wellness

  • Heated pool
  • Indoor pool
  • Swimming pool

Dining & drinks

  • Fruits
  • Kid meals
  • Restaurant
  • Sanitized tableware & silverware
  • Special diet menus - on request
  • Wine/champagne

Fitness & outdoors

  • Fitness center
  • Fitness facilities
  • Outdoor furniture
  • Sun loungers or beach chairs

Rooms & comfort

  • Heating
  • Lower bathroom sink
  • Non-smoking rooms
  • Shared lounge/TV area

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Dry cleaning
  • Fire extinguishers
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Safety deposit box
  • Shared stationery like menus, pens are removed
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Free Parking
  • Lift / Elevator
  • Parking
  • Private parking
  • Wheelchair accessible

Guest services

  • Fax/photocopying
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Meeting/banquet facilities
  • Pet bowls
  • Pets allowed

Services & essentials

  • Designated smoking area
  • Electric vehicle charging station
  • Free WiFi
  • Higher level toilet
  • Minimarket on site
  • Non-smoking throughout
  • Room service
  • Toilet with grab rails
  • WiFi available

Review in focus

320 reviews
6/ 10
Broken elevator. All three coffee urns out when asked to have coffee filled up at Starbucks near the coffees because it was Starbucks they refused. Key card for room did not work. Had to get another card after waiting longer with one elevator working..
Roberts · couple · 2026-10-12

The guest experience

8.8out of 10
320 verified reviews

Loved most

  • Helpful staff
  • Good location
  • Quality food

Worth knowing — Cleanliness issues · Service delays · Maintenance problems

How guests scored the stay

  • Location9.3

    Great location near Richmond University.

  • Food and Beverage9.3

    Food quality from the restaurant was very good.

  • Service9.2

    Staff were very helpful and decent service overall.

  • Amenities8.8

    Good amenities noted, but some issues with room features.

  • Overall Experience8.7

    Mixed reviews; positive aspects outweighed by maintenance complaints.

  • Value for Money8.7

    Generally acceptable value, despite some service and maintenance issues.

  • Cleanliness8.3

    Some cleanliness issues reported, particularly unclean rooms and linens.

  • Room Quality8.2

    Some issues with comfort and cleanliness in rooms reported.

Live guest feedback

Guest reviews

Mixed experiences

83% of 12 recent stays rated 8+

8.8320 reviews
  • Nice beds and room but some problems

    6/10

    Roberts · couple · 2026-10-12

    “Broken elevator. All three coffee urns out when asked to have coffee filled up at Starbucks near the coffees because it was Starbucks they refused. Key card for room did not work. Had to get another card after waiting longer with one elevator working..”

  • Guest review

    4/10

    Deondra · couple · 2026-09-19

    “Convenient location, beautiful rooms and food was good.”

  • Guest review

    9/10

    Alisha Renee · family with children · 2026-09-15

    “We had breakfast somewhere else”

  • Beautiful stay.

    10/10

    Ketan · solo traveller · 2026-09-12

    “Excellent room, very clean.”

  • Book the Westin for your next get away or staycation!!!

    10/10

    Sheraunda · solo traveller · 2026-09-08

    “We loved that it wasn't too far away from VCU!!!Its location is surrounded by lots of good eateries!!And the Westin it self has a good restaurant and bar right inside!!Everyone was so nice and friendly!!!The Westin was very clean inside and out!!The room we had was very comfortable and also clean!!”

  • A good place, but price is high.

    8/10

    Artur P. · couple · 2026-09-07

    “Location, small pool, restaurant, breakfast booking, well maintained bathroom and shower.”

  • Exceptional

    10/10

    Calvin · couple · 2026-08-31

    “Everything was top notch the beds were comfortable the shower was amazing the staff was great”

  • We usually stay her when we’re in Richmond

    10/10

    Patrick · couple · 2026-08-10

    “Room was clean and comfortable”

  • I would absolutely stay here again!

    10/10

    JacQuan · extended group · 2026-08-03

    “The staff are all incredibly friendly and very helpful. They upgraded me and my guest for my birthday and went above and beyond to ensure I had an excellent time. The room was spotless and the beds are so comfortable. The free parking is also nice!”

  • Guest review

    10/10

    Brian · extended group · 2026-07-16

    “Room Service was exceptional, one of the best experiences ever. Both the quality of food and service was amazing.”

  • Unfair Experience in the Marriott Club

    8/10

    denisesO4260HT · Business · 2026-07-14

    “We have had a wonderful experience, so far, except for when we went to the Club on the 7th floor. The attendant, Ms. Barbara, looked at us. The three of us asked for wine. She kept repeating the same verbiage several times, about the $5 fee, cash, no card, and you had to pay. Both ladies, kept telling her that they understood, but she still kept talking about it, and even showing us the sign with the prices on it. She was told again the we understood and was going to pay. The money was out, waiting for her to stop talking, so she could get paid. One of the ladies even told her that she has been to other Marriott hotels before, and understood again. It was unessesary. It continued, even after we finally received our glass of wine. We went to sit down, and asked about changing the TV. She held on to the remote and asked us what we wanted to look at. One of the ladies asked if we could keep the remote to look for ourselves. She paused, looked at us, and was hesitant, but finally gave it to us. Also, we observed other guests coming in, who were of a different skin color (Caucasian, etc), who got what they wanted, without any problems or extra speaking. We felt it was unfair, and was disappointing.”

  • Guest review

    8/10

    Ebony · family with children · 2026-07-06

    “The property was good.”

Hotel info and reviews come from third-party sources.