Indulge in the comfort of a room at Hotel Jackson featuring a cozy gas fireplace, modern amenities, and some with a private balcony for stunning views.
Gourmet Dining and Relaxation
Savor delicious meals at the two on-site restaurants with bars, and unwind in the outdoor hot tub for a truly relaxing experience.
Convenient Location and Services
Located just minutes away from historic Jackson Town Square, Hotel Jackson offers easy access to popular attractions and provides convenient facilities like ski storage, a fitness center, and a business center.
Experience the epitome of luxury and convenience at Hotel Jackson. Book now for an unforgettable stay!
✦HAPPI HIGHLIGHTS
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Great Service
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Comfortable Rooms
At the hotel
Popular amenities
91 listed
24-hour front desk
Access to health care professionals
Accessible parking
Air conditioning
Babysitting/child services
Bar
Billiards
Board games/puzzles
Bowling
Breakfast in the room
View all amenities
Pools & wellness
Hot tub/Jacuzzi
Dining & drinks
Breakfast takeaway containers
Delivered food - securely covered
Food delivered to guest room
Fruits
Kid meals
Physical distancing in dining areas
Restaurant
Sanitized tableware & silverware
Special diet menus - on request
Wine/champagne
Fitness & outdoors
Broadcast Live sport events
Cycling
Fitness center
Fitness facilities
Hiking
Tennis court
Terrace
Rooms & comfort
Heating
Lower bathroom sink
Non-smoking rooms
Shared lounge/TV area
Safety & cleanliness
Cleaning standards that are effective against Coronavirus
Dry cleaning
Fire extinguishers
Guest room sealed after cleaning
Guest rooms disinfected between stays
Guests can opt-out any cleaning services during stay
Hand sanitizer in guest room and key areas
Physical distancing rules followed
Process in place to check health of guests
Safety deposit box
Shared stationery like menus, pens are removed
Smoke alarms
Staff adhere to local safety protocols
Getting around & access
Facilities for disabled guests
Lift / Elevator
Parking
Parking garage
Private parking
Shuttle service
Shuttle service (free)
Valet parking
Wheelchair accessible
Guest services
Concierge service
Fax/photocopying
Invoice provided
Ironing service
Laundry
Laundry washed per local authority guidelines
Luggage storage
Meeting/banquet facilities
Private check-in/check-out
Tour desk
Services & essentials
Business center
Canoeing
Cashless payment available
Daily housekeeping
Darts
Designated smoking area
Electric vehicle charging station
Face masks for guests available
Family rooms
Fishing
Free WiFi
Grocery deliveries
Higher level toilet
Horse riding
Key card access
Live music/performance
Non-smoking throughout
Room service
Ski equipment hire on site
Ski pass vendor
Ski school
Ski storage
Skiing
Squash
Temporary art galleries
Toilet with grab rails
WiFi available
Review in focus
313 reviews
8/ 10
Loved the atmosphere at Hotel Jackson - what a beautiful and special hotel! The majority of the staff were very friendly, kind and welcoming. The rooms were spacious, the beds comfortable, and the hotel location excellent and very central. We ate at Figs, the hotel restaurant, twice because the food was so good.
Mary · family with children · 2026-10-14
The guest experience
9.6out of 10 313 verified reviews
Loved most
Great Service
Comfortable Rooms
Worth knowing — Pricey Amenities · Hot Tub Issues
How guests scored the stay
Service10.0
Outstanding service highlighted in multiple reviews with personal touches.
Overall Experience10.0
Overall experience consistently rated as excellent across multiple reviews.
Location10.0
Great location close to shops and restaurants mentioned in various reviews.
Room Quality9.9
Rooms described as spacious and comfortable, suitable for families.
Cleanliness9.7
Many reviews mention the hotel was very clean and well-kept.
Amenities9.3
Amenities like a hot tub and breakfast received positive mentions.
Food and Beverage9.2
Food quality in the restaurant noted as very good, though slightly pricey.
Value for Money8.8
Some reviews mention the hotel being a bit pricey.
Live guest feedback
Guest reviews
Mixed experiences
67% of 15 recent stays rated 8+
9.6313 reviews
Loved our stay at the beautiful Hotel Jackson!
8/10
Mary · family with children · 2026-10-14
“Loved the atmosphere at Hotel Jackson - what a beautiful and special hotel! The majority of the staff were very friendly, kind and welcoming. The rooms were spacious, the beds comfortable, and the hotel location excellent and very central. We ate at Figs, the hotel restaurant, twice because the food was so good.”
Wonderful staff, up beat and great service.
10/10
Leonard · solo traveller · 2026-09-18
“Perfect location and beautiful property. Rooftop bar / restaurant is excellent.”
Excellent place to stay in Jackson.
9/10
John · couple · 2026-09-16
“Location in downtown Jackson is fantastic. Very nice room. Excellent service.”
This hotel is more than worth your stay. The staff go above and beyond every day.
10/10
Diane · family with children · 2026-09-16
“Service, room, view, manager Ben.”
A wonderful hotel and a pleasant stay.
10/10
Matthew · solo traveller · 2026-09-09
“A beautiful property staffed with universally outstanding and helpful people. Rooms were comfortable and well appointed. Valet parking was great.”
Beautiful hotel and great accommodations!
10/10
Jane · solo traveller · 2026-08-29
“I liked everything except I was not really impressed with the breakfast. The first day I ate the breakfast was not cooked properly. The English muffin was not toasted. The eggs were not free range. They were not flavorful and not very hot, the bacon was not warm. and then I had yogurt another day and it was that really sweet yogurt. The fruit was good, but the food was the only downside of my estimation. I did really appreciate the little snacks you had so I could go get a few little bites in between meals, that was a great little bonus. I wish I’d known about it. I just found it by accident.”
Overpriced rubbish.
3/10
peter · extended group · 2026-08-21
“Location”
Overpriced with the feel of motel 6
2/10
G9214CRdavidk · NONE · 2026-08-12
“Way overpriced and far from what I would consider 'luxury'. Hair found in bathroom towels, shower had very weak water pressure, refrigerator was broken and our view was a construction mess. For $2000 per night, this place is an utter ripoff.”
Best staff
10/10
Stuartunger · NONE · 2026-08-08
“A serene and beautiful convenient oasis in the middle of Downtown Jackson. A wonderful staff that is attentive and helpful. Some rooms are better than others, so make sure you double check the room descriptions before you go. Amex and the hotel were not in sync as far as that was concerned. Notwithstanding, the hotel more than made up for it and we were grateful and very happy. Would definitely recommend this hotel.”
Amazing customer service!!!
10/10
I8673LNcaroliner · NONE · 2026-08-05
“Our stay was absolutely wonderful, but what truly stood out was the incredible customer service. Every staff member we interacted with was genuinely kind, welcoming, and eager to help. They went above and beyond to make sure our family had everything we needed, and it was clear they truly cared about making our stay special. It’s rare to find a hotel where the people make such a lasting impression. We left feeling well taken care of and can’t wait to come back. Highly recommend!”
Business as usual? Alcohol business culture?
2/10
Jeremylatrasse · Couples · 2026-08-05
“We picked this hotel because of the spa and restaurant reviews.
It was the most expensive place for us to stay, but since we were returning from a week in the wilderness, the thought was that it'd be a great place to unwind for a few days before continuing our journeys.
It looks and (almost) feels like what they describe it to be...
So we bookended our hiking trip there... the first night we dropped into the restaurant but after being sprayed with cleaner as the hostess washed the table next to us, we wandered away... it was chlorine on my and my girls skin and clothes.
When we returned from the wilderness, all we wanted was a quiet evening. Now, Jackson is Disneyland for cowboy LARP participants so that's a tall order as we discovered, but it turns out that our suite was directly below the rooftop bar where that evening there was some sort of event.
It sounded like a wrestling match was happening upstairs, with a driving EDM soundtrack that kept getting louder as the evening went on. I went upstairs at 11 to find staff sitting at the bar drinking with the music so loud they had to turn it down to hear me tell them that we were trying to sleep downstairs... someone offered me a drink to compensate for the noise.
I went downstairs to find the manager, but was told by the front desk person that the owner herself was the one who had offered me a drink.
We have received no communication from the hotel after both of us repeated this chain of events to employees at the front desk. I expect that this is simply how they operate and view it as somehow acceptable.
Hopefully if you are looking for a quiet place to stay you'll steer clear.
I'm torn writing this since the Valet, Bell, Concierge, and Restaurant staff (barring the hostess) were all lovely and helpful and really deserve to be in a better situation.”
Way over priced, not kid friendly, will never stay again
2/10
artsV6813CG · NONE · 2026-08-01
“NOT worth the money. $1,500 per night plus over $300 in fees. Two rooms for 4 nights cost us $15,000.
Rooms not connected like we asked, air did not work on night one so they ghetto rigged something, and people complained about noise every day
Floors are thin, not kid friendly, never ate the food as not kid friendly, only 1 ice machine so we had to call the front desk every day”
It was filed with great lodging, awesome food and tons of fun experiences.
10/10
Y6779STdanar · NONE · 2026-07-13
“Our stay at hotel Jackson was incredible. The hotel is beautiful and the people are kind. Thank you to Mike at the concierge desk for planning a perfect fun filled week!!!”
Simply not worth the price tag
7/10
MotoTravel · couple · 2026-06-30
“The location was perfect - literally the centre of town. The decor was very nice, well executed and the hotel did have a premium feel to it. Nice artworks on the walls and a quality feel.
We also liked having a fire in our room, albeit gas, but still a nice touch. Bed was comfy and the staff were all lovely. We thought the gym, library and spa spaces were all of a high quality and really nicely done.
Shout out to the valet parking boys - top job all of them, especially the night guy who got our car and sorted coffee for us on a 0400 start one morning - appreciated very much!!”
Perfect location and plenty of things to do in the area
