Indulge in massages at our full-service spa and make use of our 24-hour health club, outdoor pool, and sauna for ultimate relaxation.
Delectable Dining and Drinks
Savor international cuisine at Cafe Du Lac or opt for 24-hour room service. Enjoy drinks at the poolside bar or one of our 3 bars/lounges.
Convenience and Comfort
Stay connected with complimentary Wi-Fi, take advantage of concierge services, and shop at our gift shops. With Select Comfort beds, private balconies, and premium TV channels, your comfort is our priority.
Immerse yourself in luxury at InterContinental Hanoi Westlake and book your stay now for a memorable experience!
Staff go over and above to make the experience top level.
Location9.9
View over construction not as expected but generally good locations mentioned.
Food and Beverage9.9
Standard quality for this hotel tier.
Amenities9.4
Beautiful property and good amenities overall.
Value for Money8.9
Mixed sentiments due to discrepancy in room expectations.
Overall Experience8.4
Mixed experience, balancing great service against room issues.
Cleanliness7.4
Negative reviews highlighting moldy smells, bugs, and a lack of maintenance.
Live guest feedback
Guest reviews
Mixed experiences
80% of 20 recent stays rated 8+
8.8120 reviews
Guest review
2/10
tejay · family · 2025-10-11
“Rooms and hotel not maintained poor kept”
Guest review
4/10
tejay · family with children · 2025-10-05
“The lake view are bad , nothing much to do for kids , service is so bad , ”
Guest review
10/10
Colin · 2025-10-05
“Lovely location overlooking the west lake of Hanoi. Nice food. Great staff.”
Guest review
4/10
Anna · partner · 2025-09-24
“Ive been to many other intercontinental hotels, and this one is quite disappointing. This property needs some upgrade.. i believe 5 star hotels should always keep up with maintenance of their property. Room have a moldy smell and ac dont work well. The water also have a scent when turned on in the shower. The outside of my room have bugs… / lizards.. bed have smekk and very uncomfortable. For a kingsixe room that was bookeed, two twin beds were combined therefore theres a gap in between. Very uncomfortable for my husband and i.
Willl not be returning to this one as much as i would love to . ”
Guest review
4/10
Saga · 2025-09-23
“Payed for on water room with city water view, got view over construction on second floor. Photos not as promised. If it was not for just staying over night I would have asked for a refund/room upgrade ”
Guest review
10/10
Christian · 2025-08-17
“This property is Amazing and a must stay destination hotel. It’s beautiful. The staff go over and above to make the experience top level. I’ll always want to stay with them ”
Guest review
10/10
Fatima Zahra · 2025-08-01
“Great hotel , beautiful view of the la”
Guest review
10/10
Nicholas · partner · 2025-07-10
“Beautiful property. Friendly and patient staff members. Great experience.”
Great
10/10
Verified traveler · 2025-07-09
“Loved everything about it ”
Guest review
10/10
Gary · family · 2025-06-30
“Excellent hotel. Other higher rated hotels in Hanoi manipulate their reviews. Having stayed in the so called top rated in the Old Quarter (Oriental Jade and May de Ville) before this I can assure you they are not a patch on this one. ”
Guest review
10/10
Lynn Yi · 2025-06-08
“alls good”
Great hotel !
10/10
Agnes · 2025-06-05
“Great service and clean hotel .. it was spacious and the bed comfortable as well. ”
Guest review
8/10
SOO HYUN · family · 2025-05-21
“clean and quiet room
staff was nice & kind”
Guest review
10/10
Andrew · partner · 2025-05-20
“Amazing hotel with some of the best service. The Sunset bar is a must. Just wish we could have stayed longer!”
lovely hotel design
10/10
Shahinda · 2025-05-09
“Lovely hotel with spacious room , balcony and a wonderful view.it was good to escape the crowded old quarter and it is not far away from the hotel.
We booked a stay at the hotel 6 years ago for a honeymoon that we didn’t mange to make it due to a war conflict in our country and it was nice to finally come to the hotel snd vietnam”
Guest review
10/10
Melinda Jill · partner · 2025-05-06
“The staff were exceptionally helpful and we loved the sunset bar and restaurant. The room amenities had everything including a sewing kit which came in handy. I would definitely recommend it to friends and stay there again if in Hanoi. ”
Would recommend - great base for exploring Hanoi
10/10
Samantha · 2025-04-23
“We really enjoyed our stay at the Intercontinental West Lake during our time in Hanoi. It was the perfect base for travelling with our toddler - after a busy day exploring the city it was nice to return to the peace and tranquility. The hotel was really accommodating and service was great. They even surprised my husband with a cake as an early birthday present which was a very thoughtful gesture. ”
Guest review
10/10
Gary · partner · 2025-04-23
“An amazing service in an amazing location! We'd managed to accidentally double book, but the staff offered to refund one, even though they didn't have to! Breakfast was exceptional, massive choice and quality. We also dined in their Saigon restaurant, which is well worth a visit. Take mozzy spray, the lake does attract these unfortunately - the hotel does have plug-in repellents and flyscreens on the patio doors, but the odd one will still get in. The views and room are worth the risk, so don't let this put you off!”
Guest review
10/10
ANDRES · partner · 2025-04-22
“Hotel is built over the lake, which gives great views. The pool area is lovely. The breakfast is excellent.”
Guest review
8/10
inara · 2025-04-19
“Reception must provide all offers available when guest check in, specially make sure what billing are correct ”
