Luxurious Accommodation:: Nestled in Victoria Falls, just a short distance from the iconic Victoria Falls, Palm River Hotel offers upscale accommodation with a range of amenities. Certain rooms even feature a fully equipped kitchen for added convenience.
At the hotel
Leisure and Recreation:: Guests can enjoy a refreshing dip in the outdoor swimming pool, stay active at the fitness centre, or unwind in the garden. For some friendly competition, there's a table tennis area available for guests to enjoy.
The stay, in detail
Convenient Services:: With a 24-hour front desk, airport transfers, shared lounge, and complimentary WiFi, guests can expect top-notch service throughout their stay at Palm River Hotel.
Experience luxury and convenience at Palm River Hotel - book your stay now for an unforgettable experience.
✦HAPPI HIGHLIGHTS
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Outstanding riverside location
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Frequent wildlife sightings
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Excellent, helpful staff and service
At the hotel
Popular amenities
96 listed
24-hour front desk
24-hour security
Access to health care professionals
Air conditioning
Airport drop off
Airport pick up
Airport shuttle
Airport shuttle (additional charge)
Babysitting/child services
Bar
View all amenities
Pools & wellness
Beauty Services
Infinity pool
Kids' pool
Manicure
Massage services
Outdoor pool
Pedicure
Plunge pool
Pool with view
Spa/wellness center
Spa/wellness center services
Swimming pool
Dining & drinks
Breakfast takeaway containers
Coffee Shop on site
Delivered food - securely covered
Food delivered to guest room
Fruits
Kid meals
Physical distancing in dining areas
Restaurant
Sanitized tableware & silverware
Snack bar
Special diet menus - on request
Wine/champagne
Fitness & outdoors
Fitness center
Garden
Outdoor furniture
Sun loungers or beach chairs
Sun terrace
Table tennis
Terrace
Rooms & comfort
CCTV outside property
Emergency cord in bathroom
Heating
Lower bathroom sink
Non-smoking rooms
Shared lounge/TV area
Soundproof rooms
Safety & cleanliness
Cleaning standards that are effective against Coronavirus
Fire extinguishers
First aid kit available
Guest rooms disinfected between stays
Guests can opt-out any cleaning services during stay
Hand sanitizer in guest room and key areas
Physical distancing rules followed
Process in place to check health of guests
Property cleaned by professional cleaning companies
Safety deposit box
Screens / Barriers between staff and guests for safety
Security alarm
Smoke alarms
Staff adhere to local safety protocols
Getting around & access
Facilities for disabled guests
Free Parking
Parking
Private parking
Shuttle service
Shuttle service (additional charge)
Wheelchair accessible
Guest services
Concierge service
Ironing service
Laundry
Laundry washed per local authority guidelines
Luggage storage
Meeting/banquet facilities
Tour desk
Tour/class on local culture
Walking tours
Services & essentials
Board games/puzzles
Cashless payment available
Daily housekeeping
Designated smoking area
Face masks for guests available
Family rooms
Free WiFi
Game drives
Higher level toilet
Key card access
Mobile app for room service
Room service
Shallow end
Sun umbrellas
Temporary art galleries
Thermometers for guests provided by property
Toilet with grab rails
WiFi available
Review in focus
120 reviews
10/ 10
Amazing.
Wonderful location alongside the river. So tranquil just watching the river.
Lovely room with big patio doors giving a view across the garden to the river.On one evening we had elephants walking only 20 metres away
Breakfast was excellent with a huge choice
Evening meal could be eaten on the verandah or alongside the river.
Boat excursions from the hotel
Reception had a full range of excursions
Bed turn down every evening
134hughw · Couples · 2026-08-03
The guest experience
9.3out of 10 120 verified reviews
Loved most
Outstanding riverside location
Frequent wildlife sightings
Excellent, helpful staff and service
Gorgeous, comfortable rooms (including family rooms)
Excellent breakfast and restaurant
Range of excursions and activities
How guests scored the stay
Cleanliness9.3
Described as 'top class' with evening bed turn-down service; reviewers highlight high cleanliness standards.
Service9.3
Excellent service repeatedly praised; staff, restaurant team and activities desk singled out for helpfulness and hospitality.
Location9.3
Outstanding riverside location on the Zambezi with regular wildlife sightings and tranquil river views; highly praised.
Room Quality9.3
Rooms described as gorgeous and spacious (including a two-bedroom family room), with large patio doors and upgrades noted.
Amenities9.3
Strong amenities mentions: boat excursions, reception-run excursions, verandah dining and evening turndown; activities well supported.
Value for Money9.3
Perceived as great value by guests; several reviews state the hotel exceeded expectations after other stays.
Food and Beverage9.3
Food and dining frequently praised: excellent breakfast with wide choice, a la carte dining and an impressive restaurant experience.
Overall Experience9.3
Extremely positive overall—memorable, beyond expectations, relaxing and highly recommended by multiple guests.
Live guest feedback
Guest reviews
Remarkably consistent
100% of 17 recent stays rated 8+
9.3120 reviews
Amazing hotel
10/10
134hughw · Couples · 2026-08-03
“Amazing.
Wonderful location alongside the river. So tranquil just watching the river.
Lovely room with big patio doors giving a view across the garden to the river.On one evening we had elephants walking only 20 metres away
Breakfast was excellent with a huge choice
Evening meal could be eaten on the verandah or alongside the river.
Boat excursions from the hotel
Reception had a full range of excursions
Bed turn down every evening”
Beyond expectations
10/10
LeeIrvin · Couples · 2026-07-27
“After luxury camping for 7 nights, the Palm River Hotel exceeded expectations for comfort, style, amazing staff and hospitality. Most relaxing and stylish location and truly a home away from home”
Gorgeous hotel with amazing location
10/10
hart662017 · Couples · 2026-07-26
“Amazing location on the bank of the Zambezi River, beautiful grounds with a number of visitors including warthog, monitor lizards, ibis, monkeys and antelope!
Excellent accommodation and a la carte dining. Great base for exploring.”
Was one of the most memorable breaks we had in a long time
10/10
chiaraluisad2026 · Family · 2026-07-20
“Location perfect - Atmosphere brilliant - rooms amazing = great Value - cleanliness top class - everything was superb and made a great impression on all of us”
Beautiful hotel with wonderful service!
10/10
sklo2004 · Family · 2026-06-20
“Gorgeous hotel and grounds! We loved our two bedroom family room, perfect space for the four of us to relax, have a drink, and enjoy the view!
Service was excellent throughout our stay and I must give a special shoutout to the wonderful lady (did not get her name) at the activities desk who went out of her way to help us make last minute extra excursions!! Thank you!
Restaurant staff and the menu variety were excellent! The location was a fairly close drive to all the attractions from town, helicopter, falls to Boma.
An excellent stay overall. Too short!”
Amazing Vic Falls Hotel
10/10
V876PUwendyf · Friends getaway · 2026-06-15
“We were lucky to be upgraded to this hotel and was so impressed with the quality and staff. Restaurant and food was amazing, rooms gorgeous and location was so beautiful on the banks of the Zambizi River with wildlife sightings every day from warthog to hippos! Would highly recommend.”
Comfortable 3 nights stay
10/10
Simply1005 · Friends getaway · 2026-06-15
“Palm River Hotel was recommended by our travel agent. Initially, I was reluctant because it is located quite far from Victoria Falls town center. Guests planning to dine independently or explore town on your own may find the location less convenient. However, as our meals and activities were largely pre-arranged, this was not an issue for us. The riverside setting was greatly appreciated.
The hotel provides a shuttle service to town. We asked the staff at Lookout Café to contact the hotel to arrange a pickup after lunch, although it took about an hour for the transport (which was outsourced to Wild Horizons) to arrive.
Check-in was somewhat slow, but still acceptable. All staff spoke good English, and we had no communication issues throughout our stay.
The breakfast was excellent. I particularly enjoyed the avocado toast and the mini shots of cucumber and beetroot juice. Our room was spacious, with a large bathroom, and was generally very comfortable.
One of the highlights of the property was the wildlife. We saw waterbuck, elephant, and a group of hippos on the hotel grounds during our stay. The hippo encounter was particularly memorable. After the hotel's BOMA dinner, which was held near the edge of the property, the hippos emerged from the river and began grazing on the lawns. We had to wait while hotel staff took precautionary measures before escorting us safely back to the main hotel area.
Given the location, the hotel also thoughtfully provided two insect-repellent sprays in the room (one for the room and another for body). We did notice a couple of small insects in our rooms during our stay, but this was not unexpected given the natural surroundings.
We also appreciated the afternoon tea (sourdough donuts were good!) and laundry service. After our Victoria Falls walk, our shoes were completely drenched, and the hotel staff managed to clean and dry them by the following day, which was greatly appreciated.
Overall, Palm River Hotel exceeded our expectations and proved to be an excellent choice for our stay in Victoria Falls.”
Zimbabwe in May
10/10
robertsR796FR · Solo travel · 2026-05-25
“The accommodations, grounds, facilities and staff were all top notch. I could find nothing to complain about. Would definitely return to this hotel if I ever came back to Zimbabwe.”
Guest review
10/10
zweli · solo traveller · 2026-05-25
“beautiful architecture. love the Vic Falls Bridge Motiffs throughout the build”
Wow
10/10
surftravel51 · Couples · 2026-05-15
“2 night stay. Wow. What an awesome hotel! Very well appointed room with a balcony overlooking the Zambezi River and the beautiful grounds of the hotel. Full service restaurant which looked wonderful tho we didn't try it. Breakfast was a nice buffet or order from the menu. Both options were good ones! Fitness room was very large, in a separate building, with indoor and outdoor machines. The complimentary shuttle was very easy to use and super convenient. Staff was unbelievably great! I could go on and on about this property. Trust me....it's beautiful..... stay here!!!”
Simply incredible.
10/10
Jet779894 · Couples · 2026-05-12
“Absolutely incredible. The location, the food and the staff made our experience second to none.”
Stunning hotel
10/10
lincg57 · Couples · 2026-05-07
“Stunning hotel with amazing views of the water’s edge.
Staff fantastic made us feel really welcome
Food stunning and staff in dinning room were so lovely.
Even better were the unexpected guests from the Wort hogs chewing the grass around the site to the amazing visit from the elephant family every day!!
My only slight concern is the lack of handrails on steps down to our room which were quite steep .”
Beautiful place with attentive, cordial staff
10/10
ventureouttours · Solo travel · 2026-04-25
“Lovely location on the Zambezi River a bit upstream from Victoria Falls. Very nice rooms, all facing toward the river with a view through trees. Beautiful grounds. Cordial staff throughout. Rooms have either a balcony or open to a terrace on the lawn. Didn't use the pool, which is long but very narrow. Along with the main restaurant they also have a riverside barbecue-type dining experience.
Small things: It would be nice if the bathroom window could be opened. All the pillows on the bed were the same type -- quite thick -- instead of the common offering of two types on the bed.”
Absolute Bliss
10/10
Pilky82 · Family · 2026-04-01
“I don't have enough compliments for this hotel. We stayed for 4 nights and absolutely loved it. Beautiful, quite setting on the Zambezi River, with friendly & helpful staff. Nothing is too much trouble. Spacious, clean and well decorated rooms, with complimentary mini bar and tea/coffee station. We loved all the activities offered by the hotel - Skha was a wealth of knowledge and helped to make all our activities effortless. We loved the Spa, particularly the massages - Thelma and Siza were amazing. The food was also excellent - and Ashley makes a great coffee! The hotel also offers complimentary afternoon tea which we enjoyed. A standout memory was seeing elephants on the property one afternoon - a truly special experience. I really hope we make it back to this wonderful place... and soon!”
A special place and time
10/10
robertkR2348BD · Family · 2026-03-02
“The Palm River Hotel was superb. I highly recommend it!”
Sadly lacking in parts
8/10
Adventure24909584941 · Couples · 2026-02-28
“This place needs better management. We started off being allocated a ground floor room which was ideal except it was for disadvantaged people and so the bed was only a foot off the ground. We were quickly moved but only after we’d started unpacking. The turn down was poorly executed with none of the wet towels replaced. The bed was made up in the morning but the bottom sheet hadn’t been smoothed out nor the bed made particularly well. We requested an iron and the one we were given had wires breaking through the flex and leaking water. This again was quickly replaced but perhaps we shouldn’t have had it in the first place! Breakfast was good. Still waiting on reviewing the evening meal. We went to their sister hotel in Victoria Falls village for dinner. It was awful. My fillet steak was tough with gristle I had a fish ravioli to start with that didn’t taste anywhere near as good as it was described. Would I come back?”
The Palm River Hotel, Victoria Falls
8/10
nadeembeetle · Couples · 2026-02-25
“Palm River, Victoria Falls was a very nice hotel located right on the banks of the Zambezi River offering beautiful views of the river and the lush green gardens. It is hardly 5 minutes drive from the Victoria Falls Town and about 10 minutes from the Victoria Falls Park Entrance. We stayed at a Deluxe Room and it possessed all modern amenities with a private terrace overlooking the gardens and the Zambezi River. Breakfast was nice but there is lot of room for improvement. Similarly, complimentary afternoon tea offered to all guests needs improvement in quality as well as variety. The 2 hour sunset Ra-ikane River Cruise was outstanding and a must-to-do as you will not be finding a better Hippo-watching opportunity anywhere and from so close. Though Whale watching is available at lots of places but watching Hippos walking, swimming, playing and having fun in the Zambezi River was a unique experience. Complimentary Shuttle offered by the hotel to the Victoria Falls Town and the Victoria Falls Entrance was a great service. Thanks to Josefina for offering a very special 'agents rate' for our stay. Thanks also to the staff at the reception for arranging taxi/driver (James) for our visit to Victoria Falls on the Zambia side as well as the Livingstone Town, Zambia. It made travelling within Victoria Falls City as well as across the border extremely convenient. Overall stay at the hotel was very nice and we highly recommend it for stay while visiting Victoria Falls.”
