Hotelaholic

Santiago

Sheraton Santiago Hotel & Convention Center

Ave Santa Maria 1742, Santiago, 1742

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
Book your stay

HAPPI EXPERIENCE

The stay, in detail

  • Luxurious Accommodation

    Experience 5-star luxury at Sheraton Santiago Hotel & Convention Center in Providencia. Enjoy tastefully-decorated rooms with stunning views of the pool or Andes Mountain Range, along with daily maid service for a comfortable stay.

  • Dining Excellence

    Indulge in a culinary journey at the award-winning El Cid Restaurant, offering a delicious breakfast buffet, lunch, and dinner. Unwind at the lobby bar with your favorite drink or opt for laundry services to enhance your stay.

  • Convenient Location

    Benefit from the hotel's prime location near Pedro de Valdivia Metro Station, San Cristobal Hill, and commercial hotspots. Explore Santiago easily with shuttle services available, making travel to key attractions like Viña del Mar and Valle Nevado Ski Centre a breeze.

Book now for a luxurious and convenient stay at Sheraton Santiago Hotel!

HAPPI HIGHLIGHTS

  • Friendly staff

  • Good location

  • Comfortable rooms

At the hotel

Popular amenities

117 listed
  • 24-hour front desk
  • 24-hour security
  • Access to health care professionals
  • Accessible parking
  • Air conditioning
  • Airport drop off
  • Airport pick up
  • Airport shuttle
  • Airport shuttle (additional charge)
  • Allergy-free room
View all amenities

Pools & wellness

  • Fitness/spa locker rooms
  • Heated pool
  • Indoor pool
  • Massage services
  • Outdoor pool
  • Outdoor pool - seasonal
  • Pool bar
  • Spa/wellness center
  • Steam room
  • Swimming pool

Dining & drinks

  • Bar
  • Breakfast in the room
  • Breakfast takeaway containers
  • Coffee Shop on site
  • Delivered food - securely covered
  • Food delivered to guest room
  • Fruits
  • Kid meals
  • Kid-friendly buffet
  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware
  • Snack bar
  • Special diet menus - on request
  • Wine/champagne

Fitness & outdoors

  • Bike tours
  • Broadcast Live sport events
  • Cycling
  • Fitness center
  • Fitness classes
  • Fitness facilities
  • Garden
  • Hiking
  • Kids' outdoor play equipment
  • Outdoor fireplace
  • Outdoor furniture
  • Personal trainer
  • Public transport tickets
  • Sun terrace
  • Terrace

Rooms & comfort

  • CCTV in common areas
  • CCTV outside property
  • Heating
  • Non-smoking rooms
  • Shared lounge/TV area

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Contactless check-in/check-out
  • Dry cleaning
  • Fire extinguishers
  • First aid kit available
  • Guest room sealed after cleaning
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Process in place to check health of guests
  • Property cleaned by professional cleaning companies
  • Safety deposit box
  • Screens / Barriers between staff and guests for safety
  • Security alarm
  • Shared stationery like menus, pens are removed
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Free Parking
  • Lift / Elevator
  • Parking
  • Parking garage
  • Shuttle service

Guest services

  • Children's playground
  • Concierge service
  • Currency exchange
  • Express check-in/check-out
  • Fax/photocopying
  • Invoice provided
  • Ironing service
  • Laundry
  • Laundry washed per local authority guidelines
  • Lockers
  • Luggage storage
  • Meeting/banquet facilities
  • Pets allowed
  • Private check-in/check-out
  • Tour desk
  • Tour/class on local culture

Services & essentials

  • Business center
  • Car hire
  • Cashless payment available
  • Daily housekeeping
  • Designated smoking area
  • Face masks for guests available
  • Family rooms
  • Free WiFi
  • Hammam
  • Happy hour
  • Key access
  • Key card access
  • Mobile app for room service
  • Non-smoking throughout
  • Packed lunches
  • Picnic area
  • Room service
  • Ski storage
  • Skiing
  • Solarium
  • Sun umbrellas
  • WiFi available

Review in focus

2,659 reviews
10/ 10
Vieja
Luis Israel · couple · 2026-10-24

The guest experience

8.2out of 10
2659 verified reviews

Loved most

  • Friendly staff
  • Good location
  • Comfortable rooms

Worth knowing — Slow restaurant service · Cleanliness concerns

How guests scored the stay

  • Location8.9

    Conveniently located near metro, shopping centers, and restaurants.

  • Service8.9

    Friendly and professional staff highlighted in multiple reviews.

  • Amenities8.4

    Good variety of options for breakfast and available facilities.

  • Overall Experience8.4

    Generally enjoyable with positive interactions despite minor issues.

  • Room Quality8.4

    Rooms are described as big and comfortable.

  • Value for Money7.9

    Overall pleasant stay; good value compared to the experience.

  • Cleanliness7.4

    Some reviews mention slow service and issues with room conditions.

  • Food and Beverage7.4

    Slow service in the restaurant noted, impacting the dining experience.

Live guest feedback

Guest reviews

Mixed experiences

82% of 11 recent stays rated 8+

8.22659 reviews
  • Guest review

    10/10

    Luis Israel · couple · 2026-10-24

    “Vieja”

  • Guest review

    10/10

    Claudio · couple · 2026-10-24

    “Todo muy limpio y ordenado”

  • Excelente hotel en todo

    10/10

    Alfredo · solo traveller · 2026-10-23

    “Las instalaciones del hotel, la ubicación, la atención del personal y las excelentes vistas de la cordillera”

  • Guest review

    10/10

    Vanesa · family with children · 2026-10-20

    “Al llegar y durante la estancia el personal fue muy amable. Nos orientaron y ayudaron con un problema en la habitación. Las instalaciones y la habitación muy limpia y en perfecto estado. Buen servicio en relación a todo el equipo del hotel sheraton. La estancia con mi mamá fue muy agradable y estamos agradecidas. Si hay otra oportunidad, volveremos.”

  • Guest review

    9/10

    Sr. Jorge Luís · family with children · 2026-10-15

    “Localização, limpeza e conforto.”

  • Guest review

    10/10

    Bustamante · couple · 2026-10-08

    “Lo que mas me gusto fue la vista a la ciudad , el desayuno , gimnacio y la picina”

  • Pidieron una garantía en efectivo, no fueron claros con el monto, de manera que frustró todo

    1/10

    Luigi · couple · 2026-10-08

    “La ubicación”

  • No me gustó

    1/10

    natalia · couple · 2026-10-07

    “Que era tranquilo”

  • Guest review

    10/10

    Alexisasds · solo traveller · 2026-09-16

    “Todo”

  • Volvería feliz!!

    9/10

    Patricia · couple · 2026-09-14

    “Atención en el bar, Garzon , el pianista, eso le otorga una calidez muy especial”

  • Guest review

    9/10

    Carlos Reyes · couple · 2026-09-14

    “Excelencia la habitación , aseo y confort.”

View all guest reviews

Hotel info and reviews come from third-party sources.