Hotelaholic

Santiago

W Santiago

Isidora Goyenechea 3000, Santiago, 7550000

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Contemporary Luxury Design

    Discover W Santiago, a modern interpretation of luxury in Santiago that seamlessly blends the city's boldness with its natural beauty, offering a unique and vibrant experience.

  • Sophisticated Location

    Nestled in the upscale neighborhood of El Golf, W Santiago is perfectly situated in the heart of Santiago's financial and entertainment district, providing easy access to the city's attractions and a vibrant local scene.

  • Unparalleled Amenities

    Indulge in spacious, luxury guest rooms with stunning views of the Andes Mountains, savor exquisite dining at award-winning restaurants, unwind at the rooftop bar with panoramic mountain views, and rejuvenate at the high-end gym - all at W Santiago, your ultimate destination.

Experience the extraordinary at W Santiago. Book now for an unforgettable stay.

HAPPI HIGHLIGHTS

  • Amazing staff

  • Great location

At the hotel

Popular amenities

89 listed
  • 24-hour front desk
  • 24-hour security
  • Access to health care professionals
  • Accessible parking
  • Air conditioning
  • Airport drop off
  • Airport pick up
  • Airport shuttle
  • Airport shuttle (additional charge)
  • Allergy-free room
View all amenities

Pools & wellness

  • Barber/beauty shop
  • Infinity pool
  • Outdoor pool
  • Rooftop pool
  • Swimming pool

Dining & drinks

  • Bar
  • Breakfast in the room
  • Breakfast takeaway containers
  • Coffee Shop on site
  • Delivered food - securely covered
  • Food delivered to guest room
  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware
  • Special diet menus - on request
  • Wine/champagne

Fitness & outdoors

  • Fitness center
  • Golf course
  • Outdoor furniture
  • Terrace

Rooms & comfort

  • CCTV in common areas
  • CCTV outside property
  • Heating
  • Non-smoking rooms

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Contactless check-in/check-out
  • Dry cleaning
  • Fire extinguishers
  • First aid kit available
  • Guest room sealed after cleaning
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Property cleaned by professional cleaning companies
  • Safety deposit box
  • Screens / Barriers between staff and guests for safety
  • Security alarm
  • Shared stationery like menus, pens are removed
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Free Parking
  • Lift / Elevator
  • Parking
  • Parking garage
  • Shuttle service
  • Shuttle service (additional charge)

Guest services

  • Concierge service
  • Currency exchange
  • Express check-in/check-out
  • Fax/photocopying
  • Invoice provided
  • Ironing service
  • Laundry
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Meeting/banquet facilities
  • Pets allowed
  • Private check-in/check-out
  • Tour desk

Services & essentials

  • ATM/cash machine on site
  • Business center
  • Car hire
  • Cashless payment available
  • Daily housekeeping
  • Designated smoking area
  • Electric vehicle charging station
  • Evening entertainment
  • Face masks for guests available
  • Family rooms
  • Free WiFi
  • Mobile app for room service
  • Non-smoking throughout
  • Packed lunches
  • Room service
  • Sun umbrellas
  • Thermometers for guests provided by property
  • WiFi available

Review in focus

392 reviews
5/ 10
La habitación
Katherin · family with children · 2026-10-21

The guest experience

8.4out of 10
392 verified reviews

Loved most

  • Amazing staff
  • Great location

Worth knowing — Lack of cleanliness · Old room condition

How guests scored the stay

  • Location9.5

    The location is consistently highlighted as excellent.

  • Service9.5

    Staff were praised for their helpfulness, especially the manager who went above and beyond.

  • Overall Experience8.9

    The overall experience was mixed, with notable positives and some significant drawbacks.

  • Food and Beverage8.5

    Breakfast was described as good, though not exceptional.

  • Cleanliness8.0

    Some reviews indicated poor maintenance and cleanliness issues.

  • Amenities8.0

    Basic hotel amenities were lacking compared to expectations for a 5-star hotel.

  • Room Quality7.5

    Several reviews mentioned the rooms being old and poorly maintained.

  • Value for Money7.4

    Some reviews felt the hotel did not justify its pricing relative to the offerings.

Live guest feedback

Guest reviews

Consistent

85% of 13 recent stays rated 8+

8.4392 reviews
  • Guest review

    5/10

    Katherin · family with children · 2026-10-21

    “La habitación”

  • plácida y reparadora

    8/10

    AIDA · couple · 2026-10-19

    “la limpieza, lo espaciosa de las habitaciones, la vista”

  • Bon hôtel, bien placé

    9/10

    Karin · couple · 2026-10-14

    “Hôtel très bien placé, quartier sûr, agréable. Parking compris dans le prix. L’accueil est sympathique, la chambre spacieuse, belle vue et la literie est très confortable. La vue du rooftop et piscine est superbe Petit déjeuner copieux avec buffet”

  • Nice but pricy

    9/10

    Austin · couple · 2026-10-10

    “Location, nice, clean”

  • Guest review

    9/10

    Chica · couple · 2026-10-07

    “El ambiente”

  • Perfeita

    10/10

    Letícia · couple · 2026-09-19

    “Tudo. A receptividade dos chilenos e do hotel foi maravilhosa. Café da manhã 10/10. Quartos 10/10. Voltarei mais vezes.”

  • Classy and great location

    10/10

    Laini · couple · 2026-09-14

    “Classy, grand hotel with high ceilings and beautiful decor. Rooms were spacious and well appointed, with large bathrooms. The buffet breakfast was excellent, with a wide variety of options and a menu for cooked meals such as eggs, French toast and pancakes. The poolside bar on level 21 had spectacular views of the city, particularly at sunset. The gym was professional class. The staff spoke good English and the concierge went out of their way to be helpful. We received a lovely gift on our last night, as well.”

  • Perfeito

    10/10

    Fabio · solo traveller · 2026-09-12

    “Localização. Estrutura. Empatia”

  • Ótima opção de hotel em Santiago

    10/10

    Cortellazzo · couple · 2026-09-07

    “Hotel muito elegante e bem localizado, mas o melhor foi a equipe amável.”

  • Gran estándar , rica comida y excelente atención

    10/10

    Angelica · couple · 2026-09-05

    “Instalaciones”

  • No volvería a ese hotel

    5/10

    Angel · couple · 2026-09-01

    “Restaurante”

  • Increible. Mejor hotel de LATAM.

    10/10

    Gustavo · family with children · 2026-08-30

    “El mejor hotel de Santiago. Por la gente que trabaja ahi y te hace sentir como en casa, que resuelven cualquier tema a las mil maravillas, que estan siempre dispuestos. Realmente un placer cada viaje al W. No hay otra opcion para mis viajes !!”

  • Comodidad

    8/10

    juan · couple · 2026-08-29

    “Ubicación”

View all guest reviews

Hotel info and reviews come from third-party sources.