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Hangzhou

JW Marriott Hotel Hangzhou at West Lake

28 Hushu South Road, Hangzhou, 310006

9.6 Wonderful223 guest reviews

Live availability

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Check-in
Nov 23, 2026
Check-out
Nov 25, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Luxurious Accommodations

    The JW Marriott Hotel Hangzhou offers spacious and stylish guestrooms with modern amenities, ensuring a comfortable stay for all guests. From minibars to flat-screen TVs, each room is well-appointed for convenience and relaxation.

  • Dining Excellence

    Indulge in a culinary journey at the hotel's on-site restaurants. Asia Bistro delights with Asian buffet spreads and live cooking stations, while Man Ho serves authentic Cantonese cuisine. For steak and seafood lovers, CRU Steak House is a must-visit, boasting a wide selection of wines to complement your meal.

  • Unmatched Facilities

    Enjoy a range of facilities during your stay, including an indoor pool, a 24-hour fitness centre, and a business centre. Whether you're looking to stay active, conduct meetings, or simply relax, JW Marriott Hotel Hangzhou has you covered.

Experience luxury and convenience at JW Marriott Hotel Hangzhou. Book your stay now for an unforgettable experience.

HAPPI HIGHLIGHTS

  • Service exceptionnel

  • Emplacement central

  • Chambres confortables

At the hotel

Popular amenities

72 listed
  • 24-hour front desk
  • 24-hour security
  • Accessible parking
  • Air conditioning
  • Allergy-free room
  • Barber/beauty shop
  • Business center
  • CCTV in common areas
  • CCTV outside property
  • Cleaning standards that are effective against Coronavirus
View all amenities

Pools & wellness

  • Fitness/spa locker rooms
  • Heated pool
  • Indoor pool
  • Massage services
  • Pool with view
  • Spa/wellness center
  • Steam room
  • Swimming pool

Dining & drinks

  • Coffee Shop on site
  • Food delivered to guest room
  • Fruits
  • Kid meals
  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware
  • Wine/champagne

Fitness & outdoors

  • Fitness center
  • Fitness facilities
  • Sun terrace

Rooms & comfort

  • Emergency cord in bathroom
  • Heating
  • Non-smoking rooms
  • Public Bath
  • Soundproof rooms

Safety & cleanliness

  • Dry cleaning
  • Fire extinguishers
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Safety deposit box
  • Security alarm
  • Shared stationery like menus, pens are removed
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Free Parking
  • Lift / Elevator
  • Parking
  • Parking garage
  • Private parking
  • Wheelchair accessible

Guest services

  • Concierge service
  • Currency exchange
  • Express check-in/check-out
  • Fax/photocopying
  • Ironing service
  • Laundry
  • Laundry washed per local authority guidelines
  • Lockers
  • Luggage storage
  • Meeting/banquet facilities
  • Private check-in/check-out

Services & essentials

  • Daily housekeeping
  • Evening entertainment
  • Family rooms
  • Free WiFi
  • Key card access
  • Non-smoking throughout
  • Room service
  • Toilet with grab rails
  • WiFi available

Review in focus

223 reviews
6/ 10
工作人员很热情
Xiao Jing · couple · 2026-10-13

The guest experience

9.6out of 10
223 verified reviews

Loved most

  • Service exceptionnel
  • Emplacement central
  • Chambres confortables

Worth knowing — Problèmes de paiement · Options de restaurant limitées · Difficulté à obtenir certains équipements

How guests scored the stay

  • Location9.9

    Emplacement central apprécié dans plusieurs avis.

  • Amenities9.9

    Locaux tels que la piscine et salle de sport bien notés, mais des problèmes avec le service et services limités.

  • Service9.9

    Service excellant signalé par de nombreux commentaires, notamment par le personnel de concierge.

  • Overall Experience9.9

    Séjour globalement très positif avec des services exceptionnels.

  • Cleanliness9.4

    Chambres propres et équipements bien entretenus mentionnés, mais des problèmes de service liés au nettoyage.

  • Food and Beverage9.4

    Bon petit déjeuner, mais options de restauration limitées certains jours.

  • Room Quality9.3

    Chambres confortables mentionnées, mais des problèmes de taille de lit lors de la réservation.

  • Value for Money9.1

    Prix mentionné pour des services additionnels comme le transfert aéroport, ce qui peut être perçu comme excessif.

Live guest feedback

Guest reviews

Consistent

81% of 16 recent stays rated 8+

9.6223 reviews

  • 很不错

    6/10

    Xiao Jing · couple · 2026-10-13

    “工作人员很热情”

  • Ein Hotel das wir wieder in Hangzhou buchen würden.

    9/10

    Werner · extended group · 2026-10-10

    “Sehr schönes Zimmer. Personal sehr freundlich und hilfsbereit. Frühstücksbuffet mit sehr reichhaltiger Auswahl.”

  • Guest review

    10/10

    Andreas · family with children · 2026-09-18

    “Das Frühstück war lecker und abwechslungsreich. Das Zimmer ist sauber und bequem. Das Personal war sehr freundlich und hilfsbereit.”

  • Central and comfortable

    9/10

    Dr Pieter · couple · 2026-09-16

    “Good location. Friendly staff.”

  • Typical Asian/China Marriott

    10/10

    bcheong · Business · 2026-08-21

    “Last stayed here in 2022 and this is my 2nd time. Unlike previous, i got upgraded so thanks to Noah at front desk The suite is large, follows overall hotel design. Tv has CNN Gym is medium sized, ok. Hotel breakfast similar to other 4/5 stars in China Wifi here is the weak point. First night completely dead and i had to get the internal staff access. 2nd day weak throughout the hotel 9/10”

  • Guest review

    7/10

    Moreno · family with children · 2026-08-17

    “good”

  • Guest review

    6/10

    CALVERT · extended group · 2026-08-16

    “This international hotel doesn't provide a VPN, unlike other international hotels throughout China. This makes it difficult when you're trying to work and I was very underwhelmed.”

  • Classic hotel that touches all the soft spots…

    8/10

    The_TravellerSg · Business · 2026-08-15

    “On my way to Fujian from Shanghai , I decided to make a pit stop to Hangzhou to meet some ex colleagues and decided to stay close to the old city center. By “old” indeed I can understand why my ex colleague said this is the old city center as the hotel definitely has lived a few decades. Upon entering the hotel , one can easily noticed that this hotel has been around for many years from the decor to the hardware but other than this, it is well maintained with excellent service . As I was looking for a quick laundry , I approached the concierge and was assisted by Henley who coordinated a laundry service nearby with pick up and return the very next day before I check out. The room is clean and meticulously maintained but the door definitely looked like 80s, but overall a great hotel that will stay as good this way as having major revamp may mean tearing it down!”

  • Had a great stay!

    10/10

    Shah · solo traveller · 2026-08-11

    “Great location. Closer to everywhere you wanna go in Hangzhou. The place is clean and polished. Food is great. Staffs are polite and very helpful. Rooms are spacious and comfortable with all amenities. Just make sure to have your translation app ready.”

  • Guest review

    10/10

    Sandra · couple · 2026-08-09

    “地理位置很好，装修虽然时间长了，但很扎实。”

  • It's been a great experience.

    9/10

    Kazi · extended group · 2026-08-08

    “I liked the room, lounge facilities and overall behaviour from the staffs. It's a great property.”

  • Guest review

    9/10

    Naimuzzaman · extended group · 2026-08-07

    “At breakfast, there could have been a bit more Western or usual asian options than just pork and pure Chinese options. Halal food option is also necessary for muslim travellars.”

  • Great Hotel i recommend it.

    10/10

    Mashgiach · Business · 2026-07-28

    “The Hotel has great Service and lives up to its brand. Check in and check out was a breeze the room was nice the bed comfortable the shower has good pressure breakfast had a great spread of fresh fruit and vegetables. The AC was working well. Those who travel in china are aware of this issue… the rooms might be a bit outdated but it is well kept i rate this hotel 10/10.”

  • Great Room and great food!!!

    10/10

    marvinbO1078NR · Business · 2026-07-05

    “Great room and great food!!! Great commune with staff.”

  • We will be back.

    10/10

    Assaad · couple · 2026-07-01

    “Excellent staff and clean Hotel.”

  • Guest review

    8/10

    Dickin · solo traveller · 2026-06-19

    “Overall staff are very friendly and helpful”

View all guest reviews

Hotel info and reviews come from third-party sources.