With stunning nature views and modern amenities like free WiFi and a TV, our guestrooms offer a comfortable retreat after a day of exploration in Lhasa.
Dining Experience
Indulge in Chinese delights at our on-site restaurant or enjoy a relaxing afternoon tea at the Moonlight Lounge. Don't forget to visit the Moonlight Bar for refreshing beverages.
Unique Amenities
Unwind at our 24-hour Oxygen Bar or take advantage of our garden and bar facilities. Our dedicated staff at the 24-hour front desk are ready to assist with any requests.
Book your stay at InterContinental Lhasa Paradise for a luxurious and unforgettable experience in Lhasa!
At the hotel
Popular amenities
57 listed
24-hour front desk
Air conditioning
ATM/cash machine on site
Bar
Breakfast in the room
Breakfast takeaway containers
Business center
Car hire
Cashless payment available
Cleaning standards that are effective against Coronavirus
View all amenities
Dining & drinks
Delivered food - securely covered
Food delivered to guest room
Physical distancing in dining areas
Restaurant
Sanitized tableware & silverware
Fitness & outdoors
Garden
Rooms & comfort
Emergency cord in bathroom
Heating
Non-smoking rooms
Shared lounge/TV area
Safety & cleanliness
Contactless check-in/check-out
Dry cleaning
First aid kit available
Guest room sealed after cleaning
Guest rooms disinfected between stays
Guests can opt-out any cleaning services during stay
Hand sanitizer in guest room and key areas
Physical distancing rules followed
Process in place to check health of guests
Property cleaned by professional cleaning companies
Safety deposit box
Screens / Barriers between staff and guests for safety
Shared stationery like menus, pens are removed
Staff adhere to local safety protocols
Getting around & access
Facilities for disabled guests
Free Parking
Parking
Private parking
Street parking
Wheelchair accessible
Guest services
Concierge service
Currency exchange
Express check-in/check-out
Fax/photocopying
Ironing service
Laundry
Laundry washed per local authority guidelines
Luggage storage
Meeting/banquet facilities
Tour desk
Services & essentials
Daily housekeeping
Face masks for guests available
Family rooms
Free WiFi
Room service
Thermometers for guests provided by property
WiFi available
Review in focus
40 reviews
9/ 10
Отзывчивый персонал, нам помогали с нашими проблемами даже ночью
Elena · solo traveller · 2026-09-16
The guest experience
8.8out of 10 40 verified reviews
Worth knowing — Reservation was canceled by the hotel (unexpected cancellation). · Guest described the property as 'Not trustable place' due to the cancellation.
How guests scored the stay
Cleanliness9.6
Standard quality for this hotel tier; no mention in the review. Rated slightly higher to help balance the lowered service score.
Location9.6
Standard quality for this hotel tier; no mention in the review. Rated slightly higher to help balance the lowered service score.
Room Quality9.6
Standard quality for this hotel tier; no mention in the review. Rated slightly higher to help balance the lowered service score.
Amenities9.6
Standard quality for this hotel tier; no mention in the review. Rated slightly higher to help balance the lowered service score.
Value for Money9.6
Standard quality for this hotel tier; no mention in the review. Rated slightly higher to help balance the lowered service score.
Food and Beverage9.6
Standard quality for this hotel tier; no mention in the review. Rated slightly higher to help balance the lowered service score.
Overall Experience7.5
Negative overall impact due to reliability issues: the reservation cancellation and the guest's comment ('Not trustable place') materially harmed the stay impression.
Live guest feedback
Guest reviews
Mixed experiences
59% of 17 recent stays rated 8+
8.840 reviews
Guest review
9/10
Elena · solo traveller · 2026-09-16
“Отзывчивый персонал, нам помогали с нашими проблемами даже ночью”
Not trustable place
2/10
Jose Alberto · solo traveller · 2026-03-23
“I was very surprised when I received a message from the hotel saying that my reservation was canceled.”
Supper stay
10/10
Chinkal · solo traveller · 2025-06-25
“They upgraded my room to a Suite, and it was an awesome stay. Everything was great.”
Very good
8/10
Jennifer · solo traveller · 2025-06-17
“The staff were very welcoming and kind and I was upgraded upon arrival as I was visibly unwell and had to wait some time while a tour group checked in. The room was exceptional.”
The most luxurious hotel in Lhasa!
10/10
Ilona · solo traveller · 2025-05-24
“This hotel is amazing. It is extremely beautiful, comfortable, accommodating and luxurious. I would not stay anywhere else in Lhasa. It totally exceeded my expectations. The size of the room is much bigger than an average hotel room. The bathroom is also very clean and spacious. The staff is welcoming and is ready to fulfill your every wish. The best stay ever!”
Guest review
10/10
Shungcho · 2025-03-03
“Lobby was ice cold even staff complained about how cold the lobby is. Staff Vicki and Justin were amazing staffs who attended to my questions and provided assistance. ”
Very nice hotel
10/10
487yangchenl · Friends getaway · 2024-11-04
“Hotel is marvelous, receptionists are warm hearted, room is clean and comfortable, staff joyful, nature is beautiful,the hotel is very neat and the meals are yummy and fantastic
We enjoyed it a lot and it is what it says ,,paradise” we recommend it if you go to Tibet and Tibetan culture is interesting Tibetan people are very friendly❤️❤️👍👍😍😍🥰🥰”
Terrible location, smoky room, no temperature control, too hot.
4/10
Go56880660800 · Solo travel · 2024-09-27
“You’d think you just entered an airport terminal. The entrance is cold and impersonal, way too big with no clear indication of where the reception is. Of course, no one speaks English. Not that big of a deal, but I’ve never stayed at an intercontinental without English speaking staff. To get to my room, i finished my steps for the day, probably 1km 🤣. The room smelled like smoke and sewage. Not fun when the temperature was also way too hot and there was no way to control the thermostat. Did I mention how far out of town this place is? Ugh, it took over an hour to get to from the train station. If you’re here for pleasure, do not stay here, you will regret it. Not sure how they have the rating they do. Must be staff ratings.”
Guest review
4/10
Anthony · family · 2024-07-18
“Not as stated on the website, limited restaurants, no fitness, no swimming pool, no ATM, no English speaking (or willingness to use translations). Information at Hotel is also incorrect, stating facilities not available”
May not stay again
6/10
oldpatagoniaexpress · Family · 2024-05-25
“We stayed in the Intercontinental Lhasa during the May Day holidays. The hotel is large and the rooms are big and comfortable.
This hotel caters mainly to large local tour groups. The service too is oriented towards large local tour groups.
The check-in, because we were foreigners, took time.
The walk to the room is long, made difficult, because of the thick carpets, which make rolling your luggage a real effort.
There is no room service menu in the rooms. So ordering room service involves calling room service, asking then to send someone with a menu. We QR code (微信) does not work.
The location of the hotel is away from the main city and away from the attractions.”
Guest review
10/10
Zhilong · 2024-02-17
“胡杨经理非常好，服务很好，安排的很妥当。
让行程更加顺畅舒服”
Great facilities and services
10/10
bachelor8 · Solo travel · 2023-11-19
“This hotel was designed with classic Tibet castle. The lobby was impressive. I received a room upgrade to an executive room which was luxurious and comfortable by oxygen supply in 24 hours. Thanks to the attentive arrangement from guest relation manager Molly . Breakfast buffet with great services provided a variety of local and western cuisines. ”
Guest review
10/10
Felix · 2023-11-19
“It’s uniqueness is the ambiance provided by the Staff and Facilities. Really feels like staying at a Palace.”
The most disappointing stay and poor service at an international hotel brand
4/10
TW_Kiki · Family · 2021-10-09
“We stayed at Intercontinental Lhasa Paradise for one night on 2 October. Initially we had pretty high expectation as this is an international hotel brand and we stayed there once, but it proved us wrong.
We checked in at the reception at around 2:50pm and the receptionist offered us to just leave our luggages at the place where they were (which was right in front of the reception table and where guests would line up there for check-in and check-out) and said he would request a bell-boy to send our luggages (3 in total) to our room. We then left our luggages, and looked at the receptionist and asked if he was really sure that we could just leave our luggages there. He reassured us, so we headed to our room for freshening up.
When we got to the hotel room, we found that there were no slippers. We called concierge for two pairs of slippers. Concierge replied saying that it was impossible for the slippers to be missing and said they would send housekeeping to send us two pairs of slippers regardless and asked the housekeeper to point to us where the slippers were supposed to be located. The concierge sounded as if we made a mistake. When the housekeeper came in, she knew that there were no slippers initially placed in the room so she did not say anything and helped us with the humidifier instead.
After we got refreshed, we realised it was already 20 minutes since check-in and our luggages hadn't yet arrived. We called concierge again and they said they would check with the reception. Another 10 minutes passed, there was no news so we called concierge again and they asked which luggages were we talking about. We started feel worried that they might have sent our luggages to the wrong room given we had our clothes, two laptops and an iPad as well as necessary medication in those luggages. At that moment, our instinct told us that something went wrong so I decided to head down to the reception while my husband stayed in the room to see whether the luggages would arrive when I got down. When I got to the reception hall, I realised that the three luggages were still at the same spot where the receptionist asked us to leave. So basically that means for the last 30/40 minutes, no hotel staff bothered taking care of our luggages. I questioned the same receptionist who helped us with the check-in and he simply pushed the responsibility to the bell-boy team. Finally, a bell-boy arrived and accompanied me to send the three luggages back to our room. On the way, I asked the bell boy if someone ever requested his team to help us with the luggages. And he helplessly shocked his head and said he was just being requested by the concierge to go to the reception area and help send the luggages.
When I got back to the room, I immediately called the concierge again and complained. The manager called back and offered to provide us with fruit platter and free happy hour. Honestly, all we wanted were not "freebies". For the fruit platter, they gave us one the last time we stayed there as I am an IHG member, so we were more curious why there wasn't one in the first place. As for the free drinks, we don't drink anyways. The core issue is that they had wasted our 40 minutes of waiting and we were so late for our next appointment and almost couldn't make it.
Another bad incident was that the moment when we woke up and left the bed, we saw something walking on the bed. When we looked closer it was an insect which looked like a cockroach or something. Our first instinct was to get rid of it so as to prevent it from flying to our opened luggages. So we wrapped it into a piece of paper and flushed it. Then we immediately packed our luggages and left the room as we were in a rush to one of the temples. When we went back to the reception area for check-out, we mentioned the insect incident to the receptionist (another male receptionist), showed him the photo and a video of it on the bed. The receptionist just responded by saying "Oh...we can send someone to have a look. Please wait." I then said we clearly mentioned that we already got rid of it and flushed it to the toilet and whether there was a point of waiting. He then said "Oh...since you have returned your key cards, you have been checked out and you are free to go." So there was not even a single apology. Ironically for a short moment, I did think that perhaps he would escalate that to the housekeeping or management and someone would call me to apologies. Apparently I was wrong. It is unbelievable that an international hotel brand would provide such kind of service to its guests. We are highly skeptical about the training the staff were given.
Originally we planned to stay for extra two nights at this hotel but with such a huge disappointment, we decided to continue to stick with our original accommodation plan.
If we would ever go to Lhasa again, this hotel would not be our choice ever again. We would also seriously consider if we should ever stay at hotels under this brand.”
Incredible Christmas experience
10/10
NLaussie · Friends getaway · 2019-12-25
“Thank you to all of the amazing staff at Lhasa InterContinental. The hotel is the best InterContinental hotel we have ever stayed at. We highly recommend the hotel for your stay in Lhasa. A paradise in Tibet”
Much too big to get around.
6/10
Flo413 · NONE · 2019-11-17
“This is an impressive hotel to look at but not so good to stay there. It is far too vast and takes ages to walk anywhere. This is not good, due to lack of oxygen, because of the altitude. The pillows are so uncomfortable, we mentioned this and were sent pillows of buckwheat, which were lumpy and hard. It was like having a heavy sack of grain, on the bed. We had to use the cushions, from the settee, but even these were not ideal. There was supposed to be oxygen in the room. Ours did not work. They sent someone up to look but nothing was fixed. We had to have cylinder oxygen, at an extra cost. The dining room is in their garden, so it was freezing cold, in the mornings, for breakfast. I dread to think what it would be like in the depth of winter. Needless to say, any hot food was cold by the time it got to the table. Not appetising, at all. I couldn't recommend this hotel, even though it is supposed to be the best in Lhasa.”
Room was HOT!! AC never cooled the room!
4/10
stl2570 · NONE · 2019-10-06
“We went in Sept and our room faced the West. Our room was always HOT! Eventually we had the front desk send us a portable AC unit. That helped!! Good thing we brought fans!
The breakfast buffet was ok. The bacon was really bacon and not some mysterious meat. They need to learn how to keep their food hot. Pancakes sat under a heat light but it was on a cold surface.
The hotel is beautiful but the atrium is one big open area. It was either hot or cold! To my surprise there was not a place to take any pics of the area. They showed a bar on their website that looked like a great PIC but that was no longer available.
Since it was a holiday, people were camping in the open area in front of the hotel property which seemed very odd.
For a IHG loyal member, this hotel DID NOT rank as well as other IHG properties. There is room for improvement.”
