Experience a stylish stay in Shanghai at Atour S Hotel Tianshan Road. Enjoy the contemporary design and comfortable amenities in our modern accommodation.
Convenient Location
Conveniently located within a short distance from major attractions like Jing'an Temple and People's Square, our hotel offers easy access to explore Shanghai.
Exceptional Service
From a 24-hour front desk to room service and a restaurant serving delicious meals, we provide exceptional service to ensure a pleasant stay for our guests.
Book your stay at Atour S Hotel Tianshan Road for a memorable experience in Shanghai.
✦HAPPI HIGHLIGHTS
✦
very good
✦
very clean
At the hotel
Popular amenities
64 listed
24-hour front desk
24-hour security
Air conditioning
Breakfast in the room
Breakfast takeaway containers
Car hire
Cashless payment available
CCTV in common areas
CCTV outside property
Cleaning standards that are effective against Coronavirus
View all amenities
Dining & drinks
Delivered food - securely covered
Food delivered to guest room
Physical distancing in dining areas
Restaurant
Sanitized tableware & silverware
Fitness & outdoors
Fitness center
Fitness facilities
Sun terrace
Terrace
Rooms & comfort
Heating
Non-smoking rooms
Shared lounge/TV area
Soundproof rooms
Safety & cleanliness
Fire extinguishers
First aid kit available
Guest room sealed after cleaning
Guest rooms disinfected between stays
Guests can opt-out any cleaning services during stay
Hand sanitizer in guest room and key areas
Process in place to check health of guests
Property cleaned by professional cleaning companies
Safety deposit box
Screens / Barriers between staff and guests for safety
Security alarm
Shared stationery like menus, pens are removed
Smoke alarms
Staff adhere to local safety protocols
Getting around & access
Free Parking
Lift / Elevator
Parking
Parking garage
Guest services
Concierge service
Express check-in/check-out
Fax/photocopying
Invoice provided
Ironing service
Laundry
Laundry washed per local authority guidelines
Lockers
Luggage storage
Private check-in/check-out
Services & essentials
Daily housekeeping
Designated smoking area
Electric vehicle charging station
Face masks for guests available
Family rooms
Free WiFi
Grocery deliveries
Happy hour
Key card access
Non-smoking throughout
Room service
Thermometers for guests provided by property
WiFi available
Review in focus
6 reviews
10/ 10
czystosc j codzienna wymiana recznikow
Hałas · extended group · 2026-10-24
The guest experience
10.0out of 10 6 verified reviews
Loved most
very good
very clean
How guests scored the stay
Cleanliness10.0
very good and very clean
Service10.0
Standard quality for this hotel tier.
Location10.0
Standard quality for this hotel tier.
Room Quality10.0
Standard quality for this hotel tier.
Amenities10.0
Standard quality for this hotel tier.
Value for Money10.0
Standard quality for this hotel tier.
Food and Beverage10.0
Standard quality for this hotel tier.
Overall Experience10.0
Standard quality for this hotel tier.
Live guest feedback
Guest reviews
Mixed experiences
69% of 13 recent stays rated 8+
10.06 reviews
swietny
10/10
Hałas · extended group · 2026-10-24
“czystosc j codzienna wymiana recznikow”
Guest review
10/10
YOUNGEUN · couple · 2026-10-17
“친철하고 청결했어요”
Do not book in this hotel it might look nice but not worth to risk your health here.
1/10
Irene · solo traveller · 2026-08-29
“Staffs are terribly unfriendly and unhelpful.”
Guest review
10/10
Shu Ting · solo traveller · 2026-08-29
“一共住六晚，前台及各部門的服務態度都很好，環境乾淨整潔，居住環境不太吵鬧適合我怕吵的人”
Never again, do not risk health
1/10
Tingting · solo traveller · 2026-08-27
“On the evening I checked in, there was a strong mouldy smell in the room. I reported it immediately but was told no other rooms were available. The hotel then sent two aromatherapy products to help with the odour.
The next morning, I woke with headache, dizziness and a hoarse voice and immediately requested a room change. I was later moved to an upgraded room. As my symptoms continued, I attended the Emergency Department at Hospital that evening for assessment and treatment.
When I requested a refund for the affected night and reasonable medical expenses, the hotel initially refused because the room had already been “consumed”. It later claimed that staff had not detected any mould smell. However, the hotel had provided aromatherapy products, another staff member told me the room “needed to be treated”, and I was ultimately moved to another room. After I contacted the police, attending officers also indicated that there was a noticeable odour in the room.
Under Articles 7, 18 and 23 of China’s Consumer Rights Protection Law, consumers are entitled to services meeting basic safety and quality requirements, and hotel operators have a duty to safeguard guests. Public-place hygiene regulations also require hotels to maintain appropriate indoor air quality and hygiene standards.
My request is simple: a refund for the affected first night and reimbursement of reasonable medical expenses. However, the hotel refused and no more response.”
Hotel judge guest based on the price and Refused Further Assistance Despite Police Suggestion
1/10
Tingting · solo traveller · 2026-08-27
“A further concern was how the hotel responded even after the police attended.
The attending officers kindly suggested that, given what had happened and the fact that I was unwell, the hotel could consider providing some form of goodwill or additional assistance. The hotel did not agree.
Instead, hotel staff told that because I had booked through Booking.com and paid only RMB 400+, while they claimed the room would normally cost around RMB 700–800, they could not offer anything further.
I found this response particularly disappointing. The price I legitimately paid through Booking.com should have nothing to do with whether I am entitled to a clean, safe and satisfactory room. A discounted booking does not justify a room with a strong mouldy odour, nor should it mean that a guest receives less consideration when a genuine problem occurs.
Even when the police encouraged the hotel to show some care towards me while I was unwell, the hotel declined to do so at the time.
For me, this was no longer only about the original room issue, but also about how the hotel chose to handle a guest who had reported the problem immediately, became unwell, required medical treatment, and was simply asking for a reasonable resolution.”
整體飯店要做出好質感，但是因為很多地方要好看，反而不是那麼實用或好用
8/10
couple · 2026-08-27
“有消夜, 有免費自助洗衣, 有簡單的gym, 大廳有咖啡機”
Never again.
1/10
Tingting · solo traveller · 2026-08-22
“The room had a strong mouldy smell from the moment I checked in. A staff member who helped with my luggage also noticed the issue, and two aroma diffusers were sent to the room that evening. By the next morning, I was already feeling unwell and contacted reception immediately to request a room change. The staff member who assisted with the move also commented that the original room needed to be dealt with.
However, when I later raised the issue formally, the hotel’s position suddenly changed. I was told that the two staff members had not noticed any mouldy smell at all, which was completely inconsistent with what had happened.
The hotel then asked me to go to a major public hospital and obtain medical proof that my symptoms were caused by the hotel room. I cooperated and went to hospital while running a fever. COVID-19 and influenza A and B were ruled out, and my temperature was 37.7°C. I spent approximately three hours at the hospital that evening while unwell. Of course, a hospital doctor cannot reasonably certify that a fever was specifically caused by a hotel room, so the hotel was effectively asking for evidence that would be extremely difficult, if not impossible, to obtain.
Although the hotel said someone would accompany me to hospital, I was still expected to pay all medical expenses myself.
Because of the hotel’s inconsistent explanations and lack of meaningful action, I eventually contacted the police for assistance. Even the attending officer acknowledged that there was an unusual smell in the room. I also reported the matter to 12315.
What disappointed me most was not only the condition of the room, but the way the matter was handled afterwards. Staff accounts changed, responsibility was repeatedly avoided, and I received no meaningful compensation, resolution, or even basic concern for my wellbeing.”
Guest review
10/10
Johan · solo traveller · 2026-07-17
“Great breakfast good service nice rooms”
Guest review
10/10
Irmena · solo traveller · 2026-07-11
“Very stunning hotel, elegant, clean, with a look for every detail. Staff is very helpful even they don't speak english, but using translation devices and helping with every issues. The hotel is between Weining Road station and Loushangoan Road station. There are lots of restaurants and cafes and malls to visit around. Highly recommended it.”
Guest review
10/10
Joe · couple · 2026-06-19
“Great stay!The room was impeccably clean and well-maintained, which made me feel very comfortable right from check-in. The housekeeping team clearly pays close attention to detail.
What really stood out was the warm and welcoming service. Every staff member I met was genuinely friendly and always ready to help with a smile – it made my stay feel personal and caring.
A lovely bonus was experiencing authentic Chinese tea culture right in the hotel. They offered a traditional tea setup in the lobby, and the staff kindly explained the different teas and brewing methods. It was such a relaxing and eye-opening touch that added real local charm to my visit.
Highly recommend this hotel for anyone looking for comfort, hospitality, and a taste of Chinese tradition!””
