Hotelaholic

Shanghai

THE ONE Shanghai Downtown, Vignette Collection by IHG

Fengyang Road, No. 601, Shanghai, 200041

Live availability

Book your stay

Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
Book your stay

HAPPI EXPERIENCE

The stay, in detail

  • Sophisticated European Art-Deco Design

    Experience the elegance of European Art-Deco design at Kempinski The One Suites Hotel Shanghai Downtown. Admire the sophisticated interiors and stylish decor that create a luxurious atmosphere for your stay.

  • Luxurious Studios and Suites

    Indulge in spacious studios and suites overlooking the stunning Shanghai skyline. Relax in the comfort of a well-appointed living room, enjoy entertainment on a flat-screen TV, and make use of modern amenities like an iPod dock and a fully equipped kitchen.

  • Convenient Location and Services

    Located near West Nanjing Road and Huaihai Road, our hotel offers easy access to popular attractions and transportation. Take advantage of services like car rentals, day trips, and airport transfers to enhance your stay. Plus, enjoy delicious dining options including daily breakfast at Hotel Lobby Lounge.

Book now for an unforgettable stay at Kempinski The One Suites Hotel Shanghai Downtown.

HAPPI HIGHLIGHTS

  • Excellent location

  • Exceptional service from staff

At the hotel

Popular amenities

55 listed
  • 24-hour front desk
  • 24-hour security
  • Access to health care professionals
  • Accessible parking
  • Air conditioning
  • Cashless payment available
  • CCTV in common areas
  • CCTV outside property
  • Cleaning standards that are effective against Coronavirus
  • Concierge service
View all amenities

Pools & wellness

  • Heated pool
  • Indoor pool
  • Swimming pool

Dining & drinks

  • Fruits
  • Restaurant
  • Wine/champagne

Fitness & outdoors

  • Fitness center
  • Fitness facilities
  • Terrace

Rooms & comfort

  • Heating
  • Non-smoking rooms
  • Soundproof rooms

Safety & cleanliness

  • Contactless check-in/check-out
  • Dry cleaning
  • Fire extinguishers
  • First aid kit available
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Process in place to check health of guests
  • Property cleaned by professional cleaning companies
  • Security alarm
  • Shared stationery like menus, pens are removed
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Lift / Elevator
  • Parking
  • Parking garage

Guest services

  • Invoice provided
  • Ironing service
  • Laundry
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Meeting/banquet facilities

Services & essentials

  • Daily housekeeping
  • Designated smoking area
  • Electric vehicle charging station
  • Face masks for guests available
  • Family rooms
  • Free WiFi
  • Key card access
  • Non-smoking throughout
  • Room service
  • WiFi available

Review in focus

530 reviews
10/ 10
Location
Shao Qin · couple · 2026-10-24

The guest experience

8.8out of 10
530 verified reviews

Loved most

  • Excellent location
  • Exceptional service from staff

Worth knowing — Limited breakfast options · Some amenities underwhelming

How guests scored the stay

  • Location9.3

    Consistently mentioned as excellent and strategic.

  • Service9.3

    Exceptional customer service highlighted in multiple reviews.

  • Overall Experience9.3

    Overall positive stay with significant praise for the location and service.

  • Room Quality8.9

    Rooms are generally described as spacious with necessary amenities.

  • Value for Money8.8

    Overall good, but some reviews mentioned outdated design considering the price.

  • Cleanliness8.5

    Some concerns about the breakfast area and details mentioned in the reviews.

  • Amenities8.3

    Some amenities like the gym received negative feedback; breakfast options were limited.

  • Food and Beverage7.8

    Breakfast options were frequently criticized for variety and quality.

Live guest feedback

Guest reviews

Consistent

63% of 8 recent stays rated 8+

8.8530 reviews
  • Guest review

    10/10

    Shao Qin · couple · 2026-10-24

    “Location”

  • Guest review

    8/10

    Kerin · extended group · 2026-10-19

    “The staff were friendly and helpful. Rooms were comfy and big. Location is minutes away from a big mall and pedestrian shopping street”

  • Close to where our daughter lives

    9/10

    Joan · couple · 2026-09-06

    “Central location and staff excellent”

  • Guest review

    9/10

    Eva · family with children · 2026-07-24

    “Zentral gelegen, sehr sauber, komfortabel. Das Personal war sehr freundlich und zuvorkommend.”

  • Good rooms, but terribly dirty swimming pool and changing room area

    5/10

    Elena · family with children · 2026-07-21

    “Nice reception and restaurant team, good location”

  • Guest review

    7/10

    Pavel · solo traveller · 2026-07-19

    “Vyhled”

  • Ok experience

    6/10

    306haniak · Family · 2026-07-17

    “Location is very good. The hotel has a really good location. The rooms are large and spacious. The staff is nice and helpful. My problem is the cleanliness of the rooms. Hygiene is really bad. Our first room was not cleaned properly. We got a new room but this room was not very clean either. Dirty walls and cracks. The hotel needs renovation. The cabinets in the kitchen and toilet are old and falling apart. The shower doesn't work well. In general, the rooms need a proper renovation. Old and worn rooms.”

  • Good stay, value for money.

    10/10

    Yew Lin · couple · 2026-07-14

    “The proximity to shopping belt and easy access to the metro stations. Hotel has in-room washer-dryer so we could do laundry. We need not pack too much as a result.”

View all guest reviews

Hotel info and reviews come from third-party sources.