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Shenzhen

InterContinental Shenzhen by IHG

Overseas Chinese Town, Shenzhen, 518053

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Check-in
Nov 23, 2026
Check-out
Nov 25, 2026
Book your stay

HAPPI EXPERIENCE

The stay, in detail

  • Luxurious Accommodations

    The InterContinental Shenzhen presents a harmonious blend of Spanish-inspired elegance and modern design, offering spacious rooms adorned with contemporary décor and ample natural light. Each room is equipped with modern amenities such as LCD TVs, safety deposit boxes, and tea/coffee makers, ensuring a comfortable stay for guests.

  • Diverse Dining Options

    With 7 dining venues serving a variety of cuisines including Cantonese, Spanish, Brazilian, Thai, and French, guests can embark on a culinary journey without leaving the hotel premises. From casual dining to fine dining experiences, the hotel caters to every palate, promising a gastronomic adventure for visitors.

  • Relaxation and Recreation

    Indulge in ultimate relaxation at the hotel's swimming pools, tropical gardens, sauna, and spa facilities. Guests can unwind with a soothing massage or take advantage of the car rental and airport shuttle services for convenient exploration of the city. Whether it's unwinding by the pool or savoring exquisite dining, InterContinental Shenzhen offers a luxurious retreat for all.

Book now to experience luxury at its finest!

HAPPI HIGHLIGHTS

  • Family-friendly

  • Great service from staff

  • Spacious rooms

At the hotel

Popular amenities

143 listed
  • 24-hour front desk
  • 24-hour security
  • Accessible parking
  • Aerobics
  • Air conditioning
  • Airport drop off
  • Airport pick up
  • Airport shuttle
  • Airport shuttle (additional charge)
  • ATM/cash machine on site
View all amenities

Pools & wellness

  • Barber/beauty shop
  • Beauty Services
  • Fence around pool
  • Fitness/spa locker rooms
  • Hair Salon Services
  • Heated pool
  • Hot tub/Jacuzzi
  • Indoor pool
  • Indoor pool - seasonal
  • Infinity pool
  • Manicure
  • Massage services
  • Outdoor pool
  • Outdoor pool - seasonal
  • Pedicure
  • Plunge pool
  • Pool bar
  • Pool cover
  • Pool with view
  • Rooftop pool
  • Salt-water pool
  • Sauna
  • Spa/wellness center
  • Spa/wellness center services
  • Steam room
  • Swimming pool

Dining & drinks

  • Bar
  • Breakfast in the room
  • Breakfast takeaway containers
  • Coffee Shop on site
  • Delivered food - securely covered
  • Food delivered to guest room
  • Fruits
  • Kid meals
  • Kid-friendly buffet
  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware
  • Snack bar
  • Vending machine - snacks
  • Wine/champagne

Fitness & outdoors

  • Beach
  • Broadcast Live sport events
  • Fitness center
  • Fitness classes
  • Fitness facilities
  • Garden
  • Kids' outdoor play equipment
  • Personal trainer
  • Sun loungers or beach chairs
  • Sun terrace
  • Terrace
  • Yoga classes

Rooms & comfort

  • CCTV in common areas
  • CCTV outside property
  • Emergency cord in bathroom
  • Heating
  • Hot spring bath
  • Lower bathroom sink
  • Non-smoking rooms
  • Shared lounge/TV area
  • Soundproof rooms

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Contactless check-in/check-out
  • Dry cleaning
  • Fire extinguishers
  • First aid kit available
  • Guest room sealed after cleaning
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Process in place to check health of guests
  • Safety deposit box
  • Screens / Barriers between staff and guests for safety
  • Security alarm
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Free Parking
  • Lift / Elevator
  • Parking
  • Parking garage
  • Private parking
  • Shuttle service
  • Shuttle service (additional charge)
  • Wheelchair accessible

Guest services

  • Children's playground
  • Concierge service
  • Currency exchange
  • Express check-in/check-out
  • Fax/photocopying
  • Invoice provided
  • Ironing service
  • Kids' club
  • Laundry
  • Laundry washed per local authority guidelines
  • Lockers
  • Luggage storage
  • Meeting/banquet facilities
  • Private check-in/check-out
  • Tour desk
  • Tour/class on local culture

Services & essentials

  • Auditory guidance
  • Business center
  • Car hire
  • Cashless payment available
  • Chapel/shrine
  • Daily housekeeping
  • Designated smoking area
  • Face masks for guests available
  • Family rooms
  • Free WiFi
  • Grocery deliveries
  • Happy hour
  • Higher level toilet
  • Indoor play area
  • Key card access
  • Live music/performance
  • Non-smoking throughout
  • Pub crawls
  • Room service
  • Shallow end
  • Sun umbrellas
  • Temporary art galleries
  • Themed dinner nights
  • Thermometers for guests provided by property
  • Toilet with grab rails
  • Vending machine - drinks
  • Visual aids: Braille
  • Water park
  • Water slide
  • WiFi available

Review in focus

250 reviews
10/ 10
Das allerbeste war die Betreuung von Frau Lopez!! Sie war an der Rezeption als wir ankamen, so ging das einchecken problemlos! Sie gab mir Ihre Kontaktdaten, so konnten wir sie jederzeit alles Fragen! Das ist unglaublich wertvoll gewesen, denn es spricht fast niemand Englisch in Shenzhen. Wegen Frau Lopez würden wir wieder in das Hotel kommen! Danke
Marija · family with children · 2026-10-17

The guest experience

9.0out of 10
250 verified reviews

Loved most

  • Family-friendly
  • Great service from staff
  • Spacious rooms
  • Variety of food options

Worth knowing — Cleanliness issues · Slow service on some occasions · Long waiting times at restaurants

How guests scored the stay

  • Location9.3

    Conveniently located near metro and attractions.

  • Amenities9.3

    Great amenities for families, especially kids' facilities.

  • Service9.3

    Overall positive comments on service, highlighted by individual staff experiences.

  • Overall Experience9.3

    Enjoyable stay, especially for families, with minor issues.

  • Food and Beverage8.8

    Food quality is generally high with great breakfast options.

  • Room Quality8.8

    Rooms are spacious and well-appointed but some mentioned aging decor.

  • Value for Money8.8

    Overall good value, but some mentioned service issues affecting perception.

  • Cleanliness8.3

    Some reviews noted cleanliness issues, but the overall sentiment was positive.

Live guest feedback

Guest reviews

Consistent

81% of 16 recent stays rated 8+

9.0250 reviews
  • Super Betreuung!

    10/10

    Marija · family with children · 2026-10-17

    “Das allerbeste war die Betreuung von Frau Lopez!! Sie war an der Rezeption als wir ankamen, so ging das einchecken problemlos! Sie gab mir Ihre Kontaktdaten, so konnten wir sie jederzeit alles Fragen! Das ist unglaublich wertvoll gewesen, denn es spricht fast niemand Englisch in Shenzhen. Wegen Frau Lopez würden wir wieder in das Hotel kommen! Danke”

  • Guest review

    10/10

    Christina · solo traveller · 2026-10-11

    “Club Lounge access was an amazing experience. Dafn was very attentive.”

  • 내년에도 또 갈거예요. Thank you, Dafne Lopez

    9/10

    Inho · family with children · 2026-09-15

    “Dafne Lopez 직원은 정말로 친절했습니다. WhatApp 을 통해서 편의시설과 정보, 불편사항을 다 해결해줬습니다. 정말 칭찬받아야 할 직원입니다.”

  • Très bien

    10/10

    Florencia · couple · 2026-09-14

    “Les installations sont très jolies et le cadre également. La chambre était très propre et bien équipée. Les employés ont été très agréables et à l'écoute. Je remercie particulièrement Dafne Lopez qui m'a beaucoup aidé lors de mon séjour et l'a rendu d'autant plus agréable.”

  • Dafne Lopez was wonderful and took great care of us throughout our entire stay!

    6/10

    Erica Lynne · family with children · 2026-09-13

  • Guest review

    10/10

    Hamed Mans · solo traveller · 2026-09-07

    “Everything”

  • Bellissima Struttura

    10/10

    walter · family with children · 2026-09-01

    “Camere amplie. Tanti intrattenimenti. Colazione ampia scelta. Piscine e palestra molto belle”

  • Relaxing, comfortable, fun, excellent staff. Wonderful stay!

    10/10

    Photios · extended group · 2026-08-30

    “From the moment we arrived, we were greeted by Dafne Lopez at reception. Dafne's English was excellent and made our check in process seamless. She was kind, attentive and made us feel like we were the most important people in the hotel. Our room was not quite ready at check-in as we arrived earlier than expected and Dafne kindly sent us regular message updates while we enjoyed some complimentary beverages at the bar which Dafne gave us vouchers for. As wonderful as our welcome was, our checkout process was seamless, again we were attended to by Dafne. Based on our interactions with Dafne throughout our stay, we would definitely come back to this hotel! Congratulations to Dafne on exceptional customer service.”

  • Guest review

    9/10

    Stanislav · family with children · 2026-08-25

    “Замечательный отель, очень много зелени, великолепный большой бассейн, что редкость для гостиницы почти в центре города. Отличное расположение: 1 минут до метро, 1 станция от парка "Окно в мир", 2-3 станции до центральной части района или Hi-tech парка с большой пешеходной зоной, гастрономической улицей и магазинами. Отдельное спасибо Дафне Лопес. Мы жил в 2 номерах, она не просто помогла за 1 день найти смежные номера, но и организовать перенос вещей, пока мы гуляли.”

  • Guest review

    10/10

    Inho · solo traveller · 2026-08-19

    “Dafne Lopes worker is really kind. She helps our family to be very confident for 3 days. Breakfast meal is very nice Also swimming pool is really powerful in the world. I have visited there for my business trip about 7 years ago. I remember the swimming pool was really nice. That is why I pick up this hotel for family vacations again. Thank you very much!! See you again.”

  • Guest review

    9/10

    Hung Kei · family with children · 2026-08-13

    “泳池設施一流,親子暑假不二之選,近地鐵站,附近也有不少好食的餐廳”

  • Good swimming pool for kids

    7/10

    Clement · extended group · 2026-08-11

    “Excellent swimming pool”

  • Guest review

    5/10

    Madhav · family with children · 2026-08-10

    “Good facilities Child friendly”

  • it was awesome and i thank teh staff and Miss Lopez for the great service

    10/10

    Tanveer · family with children · 2026-08-09

    “I think Miss Lopez helped us a lot in the hotel to provide my family all the services required . I would really like to thanks Miss lopez and the hotel staff”

  • Great Familty Stay with Kids

    10/10

    Hui · couple · 2026-08-06

    “Intercontinental is our go-to hotel for mini holiday with kids - it’s clean, has a large beautiful pool, close to metro and restaurants. Rooms are well designed, spacious with comfortable beds. Helpful staff. Great for families with kids. Dafne Lopez was super helpful and patient with our requests and when we encountered difficulties. She was already ready with a smile to welcome and problem solve. Thank you!”

  • Great Hotel for families

    9/10

    TJ80 · family with children · 2026-08-05

    “The Hotel was great, rooms were spacious and comfortable. The staff were were very nice and accommodating The breakfast buffet spread was good. The facilities were amazing”

View all guest reviews

Hotel info and reviews come from third-party sources.