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Shenzhen

JW Marriott Hotel Shenzhen

6005 Shennan Boulevard, Shenzhen, 518000

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Luxurious Accommodations and Advanced Facilities

    JW Marriott Hotel Shenzhen offers immaculate accommodations blending traditional elements with modern comforts. The rooms are equipped with top-notch amenities including a personal safe, LCD TVs, and branded toiletries. Suites feature a branded stereo system and capsule coffee machine, while bathrooms boast luxury touches like bathtubs with 19-inch LCD TVs.

  • Relaxation and Wellness Amenities

    Guests can unwind at the 24-hour fitness center, outdoor pool, sauna, and spa offering rejuvenating Vicky baths. Massage services are also available for ultimate relaxation. Whether you're looking to stay active or simply pamper yourself, this hotel has everything you need to feel refreshed and revitalized.

  • Diverse Dining Options and Executive Lounge Access

    Indulge in a variety of culinary delights at the hotel's dining outlets, serving Chinese cuisine, Cantonese Dim Sum, seafood, and international dishes. Guests with executive lounge access can enjoy light bites and a glass of wine at the exclusive lounge. For more dining choices, a range of restaurants are just a stone's throw away.

Book your stay at JW Marriott Hotel Shenzhen for a luxurious and rejuvenating experience.

HAPPI HIGHLIGHTS

  • Friendly staff

  • Spacious rooms

  • Good breakfast options

At the hotel

Popular amenities

88 listed
  • 24-hour front desk
  • 24-hour security
  • Air conditioning
  • Allergy-free room
  • Bar
  • Beauty Services
  • Breakfast in the room
  • Business center
  • Car hire
  • Cashless payment available
View all amenities

Pools & wellness

  • Fitness/spa locker rooms
  • Hot tub/Jacuzzi
  • Manicure
  • Massage services
  • Outdoor pool
  • Outdoor pool - seasonal
  • Pool with view
  • Sauna
  • Spa/wellness center
  • Spa/wellness center services
  • Swimming pool

Dining & drinks

  • Food delivered to guest room
  • Kid meals
  • Kid-friendly buffet
  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware
  • Snack bar
  • Special diet menus - on request

Fitness & outdoors

  • Fitness center
  • Fitness classes
  • Fitness facilities
  • Garden
  • Golf course
  • Personal trainer
  • Sun loungers or beach chairs
  • Sun terrace
  • Terrace
  • Yoga classes

Rooms & comfort

  • CCTV in common areas
  • CCTV outside property
  • Heating
  • Hot spring bath
  • Non-smoking rooms
  • Soundproof rooms

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Dry cleaning
  • Fire extinguishers
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Process in place to check health of guests
  • Safety deposit box
  • Security alarm
  • Shared stationery like menus, pens are removed
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Free Parking
  • Lift / Elevator
  • Parking
  • Private parking
  • Valet parking

Guest services

  • Concierge service
  • Express check-in/check-out
  • Fax/photocopying
  • Invoice provided
  • Ironing service
  • Laundry
  • Laundry washed per local authority guidelines
  • Lockers
  • Luggage storage
  • Meeting/banquet facilities
  • Private check-in/check-out
  • Tour desk

Services & essentials

  • Daily housekeeping
  • Designated smoking area
  • Family rooms
  • Free WiFi
  • Key card access
  • Mobile app for room service
  • Non-smoking throughout
  • Packed lunches
  • Room service
  • Shallow end
  • Sun umbrellas
  • WiFi available

Review in focus

347 reviews
9/ 10
Nice and helpful staff, speedy check-in and we are upgraded to a bigger room with good views. Housekeeping staff is also very polite.
CMS · couple · 2026-10-21

The guest experience

9.6out of 10
347 verified reviews

Loved most

  • Friendly staff
  • Spacious rooms
  • Good breakfast options
  • Modern and clean property

Worth knowing — Noise from construction · Issues with air conditioning · Poor water containment in showers · Smoking smell in non-smoking rooms

How guests scored the stay

  • Service10.0

    Many reviews praised staff for friendly and efficient service.

  • Overall Experience10.0

    Overall positive experiences with minor complaints.

  • Room Quality9.9

    Guests appreciated spacious and well-maintained rooms.

  • Value for Money9.9

    General sentiment leans towards good value considering the amenities.

  • Amenities9.9

    Executive lounge, spacious rooms, and a good variety of breakfast options.

  • Food and Beverage9.3

    Mixed comments on food quality, particularly in the lounge.

  • Cleanliness8.9

    Some reviews mention issues with room smell and cleanliness.

  • Location8.9

    Noted as being distant from the subway station, which may be inconvenient.

Live guest feedback

Guest reviews

Mixed experiences

73% of 15 recent stays rated 8+

9.6347 reviews
  • Surprised service is provided by the helpful and friendly staff.

    9/10

    CMS · couple · 2026-10-21

    “Nice and helpful staff, speedy check-in and we are upgraded to a bigger room with good views. Housekeeping staff is also very polite.”

  • Highly recommended this hotel.

    10/10

    Zander · solo traveller · 2026-10-15

    “All the staff at this hotel went above and beyond to assist me. Some of the best service I have experienced at any hotel worldwide. Staff would anticipate your needs. On the second day when I walked in to breakfast they asked if I wanted to repeat the omelette I had the day before, I was quite impressed that they could remember in such a big hotel. When I return to Shenzhen, I will definitely book this hotel. Also, the gym facilities were excellent. Ordered from room service a couple of times and it was quick to arrive.”

  • Guest review

    1/10

    Olivia · couple · 2026-09-04

    “Friendly and helpful staff after identifying this hotel was not suitable for our stay.”

  • Good stay

    8/10

    Carolyn Chin Ching · couple · 2026-09-04

    “The room is clean n bed is comfortable”

  • Solid Nice Option for Shenzhen.

    9/10

    Michael · solo traveller · 2026-09-02

    “Nice room, delicious breakfast, polite staff, really spacious bathtub. Not too far from subway. Easy for quick didi to pick up out front. Was really happy with it.”

  • Good and Bad

    6/10

    Carmen Wu · extended group · 2026-09-01

    “Check in time so long, the teams in front desk didn't know well to communicate in English. The way of solving problem not that level of service as we known as JW Marriott standard. A bit disappointed, and seems a bit old.”

  • A relaxed weekend staycation

    9/10

    LingYi · couple · 2026-08-31

    “The space is good, decor is nice, breakfast choices are variety of western and Chinese cuisine.”

  • 很好

    10/10

    chun Kai · couple · 2026-08-27

    “因為第二天是凌晨的飛機,第一天沒用的行政樓層權益就讓我第二天使用了,十分感謝酒店的理解和協助”

  • Wonderful stay

    8/10

    Lydiawuhy · Friends getaway · 2026-08-16

    “Just returned from a weekend stay at Shenzhen JW Marriott and couldn't be happier. Eden at reception was super helpful and made check-in a breeze. The Executive Lounge team – Donna, Amelia, and Rayna – were all warm, attentive, and made us feel right at home. And Yvette, the chef making fresh eggs, clearly puts so much care into every dish. Great hotel, but the people made it truly memorable. Highly recommended!”

  • Nice large rooms and good value for money

    9/10

    Linsey · family with children · 2026-07-20

    “Nice large room with friendly staff”

  • Rele-Stay @Jw Marriot Shenzhen

    8/10

    Relebogil3 · Business · 2026-06-28

    “The stay was good. They had good breakfast range. Had a situation were someone was smoking in the room but they moved me over to another room”

  • Why did I leave the comfort of my home to stay here. Should have just gone to the safari & back home

    6/10

    Enberg · family with children · 2026-06-28

    “Have to continue what we didn’t like as it doesn’t fit below: Disappointing Executive Club Lounge Experience: We went to the Executive Lounge at 5:30 PM on Friday, June 19th, looking forward to a relaxing evening. It was an awful experience. The hot food stations (pasta, sausages, noodles) were completely empty, and the charcuterie board looked like it had been dropped because there was absolutely nothing left on it. There were no replacements brought out, leaving guests aggressively scrambling for whatever scraps were left. We specifically paid the premium for club access to enjoy this amenity, and it was entirely pointless. We didn’t bother going on Saturday. Poor Food & Overpriced Coffee: The general breakfast options at the Executive level were very poor. The lounge coffee was so terrible that I went downstairs to purchase one from your cafe. I was shocked to be charged 68 RMB for a machine-dispensed coffee that wasn't even barista-made. We have stayed at the Shangrila Shenzhen and I recommend you visit their establish to compare their offering with yours.”

  • Warmth amidst hot summer

    10/10

    zhongtianl233 · Family · 2026-06-26

    “It is my first time in Shenzhen and I chose JW Marriott hotel in Futian because back in my home country Singapore JW Marriott hotel is my favourite. The service and hospitality here is amazing and staffs are helpful and polite. Special shout out to housekeeping staff Ms 唐西彩 who made our room throughout our stay as she is so lovely and helpful. In addition, I would also like to thank the concierge and front office staffs who helped us. Will definitely choose this hotel when I come back to Shenzhen again.”

  • Guest review

    7/10

    Charlotte · solo traveller · 2026-06-24

    “The spa , the bed and how nice some of the stuff were to me”

  • Amelia W.

    8/10

    Christiana · solo traveller · 2026-06-23

    “I had a wonderful stay and am truly grateful for the excellent hospitality shown by the entire JW Marriott Futian team, special mentions of Morgan and Penny from Concierge ("礼宾部") —everyone went above and beyond to make us feel welcome. I was also pleasantly surprised by the value for money; we had the JW Suite with Executive Lounge access, given the room rate, the size and comfort of the suite were exceptionally generous.”

Hotel info and reviews come from third-party sources.