Hotelaholic

Xi'an

Shangri-La Xian

38b Keji Road, Xi'an, 710075

Live availability

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Check-in
Nov 23, 2026
Check-out
Nov 25, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Luxurious Accommodation and Dining

    Shangri-La Hotel Xi'an boasts 4 trendy designer restaurants and stylish rooms with free Wi-Fi. The atrium-style Lobby Lounge offers stunning garden views, perfect for a relaxing evening with live entertainment.

  • Wellness and Leisure Facilities

    Guests can enjoy the indoor pool, 24-hour gym, and spa services for ultimate relaxation. The fully equipped health club with a heated pool is ideal for unwinding after a long day of sightseeing.

  • Convenient Location and Services

    Located near shopping streets and major attractions, the hotel offers easy access to Metro line 3. With a tour desk for travel assistance and top-notch meeting facilities, it caters to the needs of both business and leisure travelers.

Book your stay at Shangri-La Hotel Xi'an for a perfect blend of luxury and convenience.

HAPPI HIGHLIGHTS

  • Fantastic amenities

  • Exceptional service

At the hotel

Popular amenities

90 listed
  • 24-hour front desk
  • 24-hour security
  • Access to health care professionals
  • Accessible parking
  • Air conditioning
  • Airport drop off
  • Airport pick up
  • Airport shuttle
  • Airport shuttle (additional charge)
  • Allergy-free room
View all amenities

Pools & wellness

  • Fence around pool
  • Fitness/spa locker rooms
  • Heated pool
  • Hot tub/Jacuzzi
  • Indoor pool
  • Sauna
  • Steam room
  • Swimming pool

Dining & drinks

  • Bar
  • Breakfast in the room
  • Breakfast takeaway containers
  • Coffee Shop on site
  • Food delivered to guest room
  • Fruits
  • Kid meals
  • Kid-friendly buffet
  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware
  • Wine/champagne

Fitness & outdoors

  • Fitness center
  • Fitness facilities
  • Garden
  • Personal trainer

Rooms & comfort

  • CCTV in common areas
  • CCTV outside property
  • Heating
  • Non-smoking rooms
  • Soundproof rooms

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Contactless check-in/check-out
  • Dry cleaning
  • Fire extinguishers
  • First aid kit available
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Process in place to check health of guests
  • Safety deposit box
  • Security alarm
  • Shared stationery like menus, pens are removed
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Free Parking
  • Lift / Elevator
  • Parking
  • Parking garage
  • Private parking
  • Shuttle service
  • Valet parking

Guest services

  • Concierge service
  • Express check-in/check-out
  • Fax/photocopying
  • Invoice provided
  • Ironing service
  • Kids' club
  • Laundry
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Meeting/banquet facilities
  • Private check-in/check-out

Services & essentials

  • ATM/cash machine on site
  • BBQ facilities
  • Car hire
  • Cashless payment available
  • Daily housekeeping
  • Designated smoking area
  • Electric vehicle charging station
  • Face masks for guests available
  • Family rooms
  • Happy hour
  • Key access
  • Key card access
  • Non-smoking throughout
  • Packed lunches
  • Room service
  • Thermometers for guests provided by property
  • WiFi available

Review in focus

180 reviews
10/ 10
Angel from the front desk was amazing. She genuinely cares about the guests and goes above and beyond to help. This is not just service for the sake of doing her job — she truly takes ownership and does everything she can to make the guests feel welcome and well taken care of. She is a real asset to the hotel.
YARON · solo traveller · 2026-09-13

The guest experience

9.4out of 10
180 verified reviews

Loved most

  • Fantastic amenities
  • Exceptional service

Worth knowing — Limited English-speaking staff · Room service issues noted

How guests scored the stay

  • Service9.8

    Staff were very helpful and provided exceptional service.

  • Overall Experience9.7

    Guests expressed high satisfaction with their overall stay.

  • Location9.3

    The hotel's location is prime and highly regarded.

  • Cleanliness9.3

    Rooms were noted as very clean and comfortable.

  • Food and Beverage9.3

    Breakfast was highly praised for variety and quality.

  • Amenities9.3

    Hotel offers great amenities including a gym and pool.

  • Room Quality9.3

    Rooms were well-rated for comfort and cleanliness.

  • Value for Money9.3

    Overall great value considering the amenities and service.

Live guest feedback

Guest reviews

Mixed experiences

75% of 12 recent stays rated 8+

9.4180 reviews
  • Guest review

    10/10

    YARON · solo traveller · 2026-09-13

    “Angel from the front desk was amazing. She genuinely cares about the guests and goes above and beyond to help. This is not just service for the sake of doing her job — she truly takes ownership and does everything she can to make the guests feel welcome and well taken care of. She is a real asset to the hotel.”

  • Guest review

    9/10

    Naraa · solo traveller · 2026-08-26

    “The service was very good. Thank you very much Angie.”

  • 2度と泊まらない

    3/10

    Toshihiro · couple · 2026-08-15

    “駅からの距離が許容範囲”

  • Fit for royalty - very comfortable beds

    9/10

    Ingrid · couple · 2026-08-03

    “The breakfast was incredible - so many options, so much fresh produce and would fill you for the day! The beds were very very comfortable after a long day of sightseeing”

  • Excellent stat

    10/10

    boscoc519 · Business · 2026-07-25

    “I had a wonderful stay at Shangri-La Xi’an. The room was comfortable, clean, and well maintained. The staff were warm, professional, and always willing to help, making me feel very welcome throughout my stay. The breakfast was excellent, with a great selection of both Chinese and Western dishes, and everything was fresh and delicious. Overall, it was a very enjoyable experience, and I look forward to staying at Shangri-La Xi’an again on my next visit. Thank you to the entire team for your wonderful hospitality.”

  • 10/10 Hotel

    10/10

    Milan · solo traveller · 2026-07-14

    “Breakfast, Gym,Pool, Staff,”

  • Guest review

    10/10

    Morten · solo traveller · 2026-07-01

    “Breakfast, pool and gym.”

  • Very nice hotel with very friendly staff

    10/10

    Naresh · couple · 2026-06-25

    “Very nice hotel with a very good breakfast. They also did not forget our anniversary and they gave us a gift when cehcking-out”

  • Angel to the rescue :o

    10/10

    Escape58952177296 · Friends getaway · 2026-06-22

    “Angel Li, the ever-attentive Front Office Manager, went above and beyond—calmly guiding me through topping up my WeChat wallet and patiently walking me through the DiDi app.”

  • Unexpected Poor Service From A Front Office Manager

    2/10

    432liewm · Couples · 2026-06-09

    “My recent visit to Shangri-La Xian was my worst experience among the Shangri-La hotel chain. Coordination between the Front Office and Housekeeping was poorly managed. Although I informed the Front Office Manager, Ms. Angel, about my repeated requests for turn-down service and extra soft pillows during my stay, she made no serious effort to ensure these requests were fulfilled. She frequently apologized and gave excuses, saying the hotel was busy and would attend to it as soon as possible. However, when I checked further, the occupancy rate was only moderate. As a department head, her leadership and coordination skills were far below what I expected from a 5-star hotel.”

  • Beautiful hotel in the city centre.

    8/10

    Jay · solo traveller · 2026-05-10

    “Beautiful hotel and the room had plenty amenities perfect for anyone who may have forgotten.”

  • Had a good time, but was too hot at night.

    7/10

    Erin · extended group · 2026-05-07

    “Very luxurious for a reasonable price.”

Hotel info and reviews come from third-party sources.