Indulge in the indoor pool, spa tub, and steam room for a relaxing stay.
Culinary Delights
Savor Chinese cuisine at Man Ho or enjoy snacks at the cafe. Don't miss out on the bar/lounge for your favorite drinks.
Event Spaces and Business Amenities
With over 10,000 square feet of event space, including a banquet hall, this hotel is perfect for gatherings. Stay connected with complimentary Wi-Fi and make use of the business center.
Book now to experience the best of hospitality in Zhengzhou.
✦HAPPI HIGHLIGHTS
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Excellent service from hotel staff
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Great location near city facilities
At the hotel
Popular amenities
51 listed
24-hour fitness facilities
24-hour front desk
Accessible shuttle
At least 80% of all lighting comes from LEDs
Banquet hall
Biodegradable/compostable stirrers
Breakfast available (surcharge)
Change of bed sheets (on request)
Change of towels (on request)
Comprehensive food waste policy
View all amenities
Pools & wellness
Steam room
Wheelchair-accessible pool
Wheelchair-accessible spa
Dining & drinks
Vegetarian breakfast available
Wheelchair-accessible on-site restaurant
Fitness & outdoors
Comprehensive recycling policy
Fitness facilities
Garden
Recycling
Rooftop garden
Wheelchair-accessible fitness center
Safety & cleanliness
Smoke-free property
Visual alarms in hallways
Getting around & access
Elevator
Free self parking
No accessible shuttle
Wheelchair accessible
Wheelchair accessible parking
Wheelchair-accessible public washroom
Wheelchair-accessible van parking
Guest services
Concierge service
Luggage storage
Meeting rooms
Safe-deposit box at front desk
Tours/ticket assistance
Services & essentials
Conference space
Double-glazing on all windows
Electric car charging station
Energy-saving switches
Free newspapers in lobby
Free WiFi
Housekeeping on request
Internet access in public areas - high speed
LED light bulbs
No single-use plastic stirrers
No single-use plastic straws
Reception hall
Vegan menu options available
Vegetarian menu options available
Water-efficient showers only
Well-lit path to entrance
Review in focus
75 reviews
10/ 10
Good place to stay, I like the area in general.
Place to hangout, food stalls and restaurants also a lot.
Room is comfy and food also great, I love my lunch here.
998priyankad · Business · 2025-11-16
The guest experience
Loved most
Excellent service from hotel staff
Great location near city facilities
Worth knowing — Limited vegetarian options at breakfast
How guests scored the stay
Service9.3
Strong positive sentiment noted for excellent staff like Ms.Yee, Karl, and Thierry.
Location9.1
Strategically located near city centre and convention facilities.
Overall Experience8.9
Great hotel with overall positive experience.
Room Quality8.9
Rooms are very nice with great views.
Amenities8.8
Complete range of hotel facilities mentioned, including a well-maintained swimming pool.
Value for Money8.6
Standard quality for this hotel tier.
Food and Beverage8.5
Breakfast was decent, but room for improvement in vegetarian options.
Cleanliness8.4
Standard quality for this hotel tier.
Live guest feedback
Guest reviews
Mixed experiences
65% of 20 recent stays rated 8+
Nice hotel with great area to stay.
10/10
998priyankad · Business · 2025-11-16
“Good place to stay, I like the area in general.
Place to hangout, food stalls and restaurants also a lot.
Room is comfy and food also great, I love my lunch here.”
地點佳住宿舒服
10/10
Chia-Che · 2025-09-24
“櫃檯與員工教育訓練與禮貌佳。
泳池28度恆溫。早餐來不及協助餐盒打包。”
The Good Overwhelmed The Bad
10/10
TedHKPCCW · NONE · 2025-08-07
“I stayed in Room No.5518 for a week. The hotel is located strategically approximate 5 minutes drive to city centre, and 30 minutes drive from the international airport.
JW Marriott Hotel Zhengzhou is the landmark of Zhengzhou, housed at a pagoda alike building tower in the new Central Business District. It is a hotspot for exhibitors as the Convention & Exhibition Centre is just next door. The hotel rooms enjoy commanding views over city skyline and Ruyi Lake.
Besides the complete range of hotel facilities, its human capital are the assets of the hotel. Ms.Yee, Karl and Thierry (Hotel Reception), Ms.Lisa Dong (Customer Service) and Johnny (Concierge) are great employees who exhibited high level of customer service. However, Jessica of the restaurant which provides Buffet Breakfast may require to undergo further training as she seems to work based on her mood-swing.
Overall, it is a great hotel with great experience.”
Great stay
10/10
Kavzchat · Business · 2025-07-27
“The hotel is a landmark in itself…there is plenty of shopping, nightlife, culture around.. even museums if one is inclined.
Breakfast was pretty decent.. though they should increase their vegetarian options.
Rooms are very nice as are the bathrooms… the shine would shine in and wake me every winter morning”
Smoking in the fitness changing rooms !?
6/10
Gareth · 2025-07-05
“Older looking rooms could do with a renovation.
Guests in the pool fitness area changing rooms were smoking !
Staff were all super friendly ”
Tall
8/10
bcheong · Business · 2025-03-31
“The 2nd tallest building in Zhengzhou , but only surpassed by 4m. Built in 2012, so slightly oldish
The service from front door to check in was good. Upgraded due to my Ambassador status. The suite was large, but with old fashioned browns. Good that the telly had HBO for me to watch White lotus
Wrote a seperate review for the breakfast
The gym was smallish, and the locker room worn”
Guest review
10/10
Hong · friends · 2025-03-31
“Friendly staff and nice environment.”
Guest review
8/10
Stephen · 2024-12-13
“just the A/C, its not working.”
It is the staff that make the experience.
10/10
jamescH8943DA · Business · 2024-11-18
“I really enjoyed the hotel infrastructure and amenities. But for me it is the staff that make it a great experience. Especially friendly and helpful with assisting me with my Chinese pronunciation was "Jessica" in the dining room. She is a STAR!”
Guest review
10/10
Sunghyun · 2024-09-29
“중국출장때문에 2박을 묵었는데 깨끗하고 주변 경치가 너무 좋았어요. 이뿝니다. ”
Guest review
6/10
Verified traveler · 2024-09-26
“Hotels.com에서 예약한 금액 하루 1,000위안과 달리, 체크인 시에 하루 2,000위안으로 디파짓이라고 결제를 해야한다하고 체크아웃시 잔액을 돌려준다고 했는데 그게 처리가 안되고 있습니다. 출장이라서 회사비용처리해야하는데 매우 곤란한 상황이네요
I made reservation at less than 1,000 yuan per day thru hotel.com, but the hotel charged me 2,000 yuan per day when checking in, saying they would refund the rest when checking out. The refund is not happening right away, and the hotel has no emails that i can contact in English (i cant speak Chinese at all, so cannot talk with them over the phone). The hotels.com reservation number is 72058305084103, could you please check the current status with the hotel? ”
Camere non insonorizzate e fumo sigaretta da campe
4/10
Luigi · 2024-09-04
“Camere non insonorizzate.. Addirittura il fumo da sigaretta della stanza accanto arrivava nella mia tanto da dover cambiare stanza a mezzanotte perché l aria era irrespirabile e il personale non ha fatto nulla per far smettere i vicini, nonostante la struttura sia classificata come Smoking Free!!! ”
Nice location but stinks of smoke in many areas
4/10
stahl · Business · 2024-08-21
“Nice location. Many of the public areas and some rooms stink of cigarette smoke. The second hand smoke also comes in via the air-conditioning
The non-smoking policy in this hotel is clearly not observed or enforced.
Service in the lounge bar was painfully slow”
Guest review
6/10
GinaNieva Sanchez del · 2024-08-17
“Loved my view. It was really beautiful. Staff were really nice, except for the check in desk. A bit rude at times. Concierge and cleaning crew were awesome, very nice people. The last night i had to call 20 times to try to get ice from room. I had to go by the elevators before they even picked up. If you are an American or foreigner especially a woman, the Chinese come first. Upon exchanging money, i was interrupted everytime someone wanted something from the hotel desk. Customer Service wasn't really the strong key here with the exception of the Concierge and cleaning staff.. ”
Would book again!
8/10
Carlvanloey · Business · 2024-07-14
“I can recommend everybody to book at this hotel for a stay in Zhengzhou.
It has all comfort you expect from a hotel operating in this class.
Even if my stay was short I enjoyed every minute of it.
I can not think of a major item that is not up to standard”
Guest review
10/10
Deborah · 2024-06-06
“This is a new area for us to visit, not a lot around the hotel but thankfully Paulina’s was great for dinner and drinks and very friendly staff ”
Guest review
10/10
Zhen · 2024-04-28
“very nice”
Good location
10/10
sawarto · Family · 2024-04-27
“Great location with a good range of breakfast.
I would like to special mentioned your colleague: Dani from Exe club lounge for assisting us throughout. And also to all members of the lounge who have been very helpful. Rooms were ok, somehow or rather, i always smell cigarette smoke everywhere i go. People couldn’t careless about non smoking indoor policies. It is frustrating especially with young children.”
Urgently need Refurbishment and Upgrade of Service
6/10
BengJYT · Couples · 2024-04-20
“The iconic building is a very attractive exterior, but the interior really need refurbishment. Especially the plumbing and ventilation seemed to have problems. When we checked in we were very happy that our room were "upgraded", but after hours of waiting we entered a suite with really strong toilet smell, so stinky like in public toilet. We complained and asked for another room. First the Receptionist told us no other room available but a maintenance staff was sent to our room to check. The staff did also smell the unpleasant aroma of the room. We asked her to tell the manager that it would be impossible to stay in that stinky room. Then some one looked like a duty manager came and bring us to another room, which was OK. So we stayed at the hotel. Otherwise all was OK although not as good as we had expected of a JW Marriott hotel brand.”
