Indulge in massages and rejuvenate yourself at the hotel's spa, offering a tranquil escape from the bustling city.
Culinary Delights
Savor regional cuisine at Bistro for lunch, dinner, or brunch, and enjoy drinks at the bar/lounge. Don't miss out on the full daily breakfast for a delightful start to your day.
Convenient Amenities
From complimentary Wi-Fi to the business center, this hotel ensures you stay connected. Enjoy express check-in/out services and explore the city with the shuttle service available within 1 kilometer.
Plan your stay at Carlota Sustainable Design Hotel to immerse yourself in luxury and convenience.
✦HAPPI HIGHLIGHTS
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Great location
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Spacious rooms
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Excellent food
At the hotel
Popular amenities
59 listed
24-hour front desk
Area shuttle (surcharge)
Breakfast available (surcharge)
Bulk dispenser for toiletries
Carport
Comprehensive food waste policy
Comprehensive recycling policy
Concierge service
Couples/private dining
Double-glazing on all windows
View all amenities
Pools & wellness
Full-service spa
Dining & drinks
Locally-sourced food on site (80% or more)
Reusable tableware only
Snack bar/deli
Vegetarian breakfast available
Wheelchair-accessible on-site restaurant
Wine release events
Fitness & outdoors
Garden
Grey water recycling system
Recycling
Rooftop garden
Rooftop terrace
Terrace
Rooms & comfort
Television in common areas
Safety & cleanliness
Eco-friendly cleaning products provided
Eco-friendly cleaning products used
Multilingual staff
Smoke-free property
Getting around & access
Offsite parking reservations required
Upper floors accessible by stairs only
Guest services
Express check-in
Express check-in/check-out
Express check-out
Locally-owned & organized tours & activities
Luggage storage
Safe-deposit box at front desk
Tours/ticket assistance
Services & essentials
Eco-friendly toiletries
Energy-saving switches
Free newspapers in lobby
Free WiFi
Gift shops or newsstand
Guest education on local ecosystems and culture
LED light bulbs
Library
Living plant wall
Lot hours - 24 hours
No single-use plastic soda bottles
No single-use plastic straws
No single-use plastic water bottles
Proposal/romance packages available
Renewable energy source - solar
Reusable cups only
Showcase for local artists
Tasting room
Vegan menu options available
Vegetarian menu options available
Water dispenser
Well-lit path to entrance
Review in focus
41 reviews
8/ 10
The hotel is located 3 blocks from the historic plaza of Quito. The area is easy to walk around and many of the sites are within 3 blocks. The room was spacious and had everything I needed. The building is restored and unique. It has a roof terrace, a set aside area to read and enjoy a beverage and the restaurant had excellent food. The rate was very reasonable and the staff is very helpful.
Fernando · 2025-07-27
The guest experience
Loved most
Great location
Spacious rooms
Excellent food
How guests scored the stay
Service9.6
The staff is very helpful.
Location9.6
The hotel is located 3 blocks from the historic plaza of Quito.
Overall Experience9.3
Overall experience was very positive.
Cleanliness9.1
Standard quality for this hotel tier.
Room Quality9.1
The room was spacious and had everything I needed.
Amenities9.1
The building is restored and unique with a roof terrace.
Value for Money9.1
The rate was very reasonable.
Food and Beverage9.1
The restaurant had excellent food.
Live guest feedback
Guest reviews
Consistent
90% of 20 recent stays rated 8+
Guest review
8/10
Fernando · 2025-07-27
“The hotel is located 3 blocks from the historic plaza of Quito. The area is easy to walk around and many of the sites are within 3 blocks. The room was spacious and had everything I needed. The building is restored and unique. It has a roof terrace, a set aside area to read and enjoy a beverage and the restaurant had excellent food. The rate was very reasonable and the staff is very helpful. ”
Guest review
10/10
Mary · 2025-06-06
“Lovely locations and place”
Guest review
10/10
Sasha · 2025-05-30
“Lovely hotel in perfect location. Staff was very attentive and super friendly. The breakfast is amazing!! Make sure you uave enough time for it :) Would definitely stay there again if we were to go back to Quito.”
Beautiful place to stay
10/10
Piotr · 2024-08-05
“This hotel is extraordinary. Beautifully located, next to metro station, in the heart of the old city. Amazing atmosphere, very friendly staff and great restaurant! Definitely recommend this place! ”
You will be happy there, I was.
10/10
Piotr · 2024-08-05
“This plans is extraordinary. Beautifully located, next to metro station, in the heart of the old city. Amazing atmosphere, very friendly staff and great restaurant! Definitely recommend this place! ”
Guest review
6/10
Rose · partner · 2024-06-22
“The good: It's beautiful--the outside, the lobby, the rooftop, the other common areas, the room, the bathroom. Everything. The staff is friendly and attentive. The restaurant is excellent.
The bad: The walls are paper thin. Hopefully, it's not everyday that someone comes to Quito to spend their entire day and night talking on the phone, but when they do, you will be privy to those phone calls (both ends) as if you were in the room with them. So, not restful. Also, we only had hot water for the shower one of two mornings.”
Guest review
10/10
Susan · friends · 2024-05-20
“Great vibe ”
Would not recommend - all style no substance
4/10
Verified traveler · 2024-01-03
“Given this is an expensive hotel in Quito we had high expectations. Not only were we disappointed by the size of the room we had with a bathroom that was also way too small for two people, the room itself was tired and did not live up to the boutique style we were expecting. The service also was pretty terrible and resembled something you’d get in a cheap hotel. They charge for absolutely everything and there are no ‘perks’ like you’d expect with a premium hotel. We were there for New Year’s Eve and not even a complementary glass of fizz was provided to mark the occasion. Also if you’re staying in the same room we did you’ll be able to hear the music that is on repeat on the roof terrace
Overall there was no real warm feeling to the hotel, it felt cold and soul-less. ”
Guest review
10/10
Jay · 2023-11-25
“Beautiful hotel with touch of feeling of home. Staffs are very friendly. Close to Independence Square and all museums. Highly recommended for people who don’t like big crowded hotel and who appreciate good design”
Guest review
10/10
Samantha · partner · 2023-10-23
“Beautiful little boutique hotel in the center of old town. It’s a charming building and sweet staff. ”
Guest review
8/10
Doo · family · 2023-07-26
“Lovely boutique hotel, best to book thru hotel to get breakfast included.”
Guest review
10/10
Celia · friends · 2023-02-14
“The hotel was a beautiful mix of modern and the tradition of the building. The view from the top was beautiful and the staff were so lovely. ”
Guest review
8/10
Cecilia · 2022-09-19
“Beautiful old building, updated nicely. Wonderful hotel and restaurant staff”
Guest review
10/10
Mark · partner · 2022-07-08
“This hotel is beautifully designed with cool modern rooms with high ceilings and several cozy public spaces in a turn of the century building. I could live in this hotel. The staff was incredibly attentive and friendly. We visited during a difficult time politically so it was great that the staff was extra accommodating. The hotel breakfasts and menu are delicious and the rooftop bar has great views over the historic district. The staff also upgraded us to a suite since the hotel wasn’t full and that was much appreciated and made everything extra comfortable. Thank you!”
Guest review
10/10
Jeffrey · partner · 2022-03-27
“Excellent staff and restaurant. Area around the hotel though is not the greatest.”
Great location for people interested in Old Town
8/10
Diana · 2022-01-10
“Wonderful staff, no faults here. Excellent location as well (if you are interested in sightseeing) that is just a few blocks away from the Plaza Grande, where you have the presidential palace, the cathedral, etc. We booked a room with a city view / balcony, which I don’t really think is worth the extra cost since the hotel is in front of a market / Western Union outlet. Based on what we have heard from locals, the historical center has a lot of pickpockets so just a word of caution about walking around at night. ”
Guest review
10/10
Kristen · partner · 2021-12-27
“The staff were wonderful. The hotel was clean and the rooms were nice. Easy walk to Plaza Grande and the sights of Old Town. I definitely recommend. ”
Guest review
8/10
Verified traveler · partner · 2020-03-12
“The location of this hotel is great. Walkable distance to the historic center and it’s attractions. The only downside was that it seemed as if we were the only guests at the time so the hotel staff was slightly slow. Also, most of the staff only speaks Spanish.”
Guest review
8/10
Verified traveler · self · 2020-01-12
“Great location, stylish design, warm staffs, there are minor improvements can be make: better towels, sometimes it felt the front desk was understaffed, it was labeled VIP access but I didn’t remember got any VIP benefis.”
Gem of a hotel
10/10
Verified traveler · 2019-02-19
“Amazing Hotel! Great design in common areas, rooms, and wonderful rooftop with views of the city. Walkable location. ”
