Experience the epitome of luxury at JW Marriott Quito, where stylish décor and modern amenities await you in our spacious, air-conditioned rooms. Unwind in comfort with minibars and plasma TVs in every room, offering a perfect retreat after a day of exploring the historic center of Quito.
Gourmet Dining Options
Indulge in a culinary journey at our various dining venues. Start your day with a delicious international breakfast at Bistro Latino, savor steak and seafood at La Hacienda Grill, and enjoy drinks and coffee at Café Gourmet and Exchange Bar. Don't miss out on the Chef's delectable hors d'oeuvres paired with your favorite beer or sangria.
Relaxation and Wellness
Rejuvenate your senses at Zumay Health Club, featuring Turkish baths, sauna, hot tub, and a fully-equipped fitness center. After a day of sightseeing, unwind in our serene garden oasis or take a refreshing dip in the swimming pool.
Book now to elevate your stay at JW Marriott Quito and create unforgettable memories in the heart of Ecuador's capital.
✦HAPPI HIGHLIGHTS
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Comfortable stay
✦
Excellent breakfast
✦
Friendly staff
At the hotel
Popular amenities
73 listed
24-hour front desk
24-hour security
Accessible parking
Aerobics
Air conditioning
ATM/cash machine on site
Bar
Barber/beauty shop
Beauty Services
Breakfast in the room
View all amenities
Pools & wellness
Fitness/spa locker rooms
Heated pool
Hot tub/Jacuzzi
Kids' pool
Massage services
Outdoor pool
Plunge pool
Sauna
Spa/wellness center
Steam room
Swimming pool
Dining & drinks
Food delivered to guest room
Kid-friendly buffet
Physical distancing in dining areas
Restaurant
Sanitized tableware & silverware
Special diet menus - on request
Fitness & outdoors
Fitness center
Fitness classes
Fitness facilities
Garden
Outdoor furniture
Personal trainer
Yoga classes
Rooms & comfort
CCTV in common areas
CCTV outside property
Emergency cord in bathroom
Safety & cleanliness
Cleaning standards that are effective against Coronavirus
Dry cleaning
Fire extinguishers
Guest rooms disinfected between stays
Guests can opt-out any cleaning services during stay
Hand sanitizer in guest room and key areas
Physical distancing rules followed
Safety deposit box
Security alarm
Shared stationery like menus, pens are removed
Smoke alarms
Staff adhere to local safety protocols
Getting around & access
Facilities for disabled guests
Lift / Elevator
Parking
Private parking
Valet parking
Wheelchair accessible
Guest services
Concierge service
Fax/photocopying
Invoice provided
Ironing service
Laundry
Laundry washed per local authority guidelines
Luggage storage
Meeting/banquet facilities
Tour desk
Services & essentials
Business center
Daily housekeeping
Hammam
Higher level toilet
Paid WiFi
Room service
Temporary art galleries
Toilet with grab rails
WiFi available
Review in focus
379 reviews
7/ 10
La instalación está muy buena
Juan · solo traveller · 2026-10-14
The guest experience
9.2out of 10 379 verified reviews
Loved most
Comfortable stay
Excellent breakfast
Friendly staff
Good facilities
Worth knowing — Unfriendly reception staff · Noise issues · Overpriced for some amenities
How guests scored the stay
Service10.0
Excellent service from staff, particularly mentioned Eddie and the restaurant manager.
Overall Experience9.5
Overall positive experiences highlighted by multiple guests, despite a few concerns.
Amenities9.5
Good facilities such as the pool and gym, but some amenities' quality did not meet expectations.
Food and Beverage9.5
Breakfast and dining options received positive notes with choices for buffet or a la carte.
Value for Money9.0
Considered somewhat high pricing by a few reviews, yet appreciated by others.
Location9.0
Conveniently located for accessing the Galapagos Islands, though the surrounding area did not appeal to some.
Room Quality8.5
Rooms are spacious but noise from the street and disappointment in size mentioned.
Cleanliness8.5
The air conditioning makes a lot of noise and some of the staff had a not-so-friendly attitude.
Live guest feedback
Guest reviews
Mixed experiences
79% of 14 recent stays rated 8+
9.2379 reviews
Agradable estancia
7/10
Juan · solo traveller · 2026-10-14
“La instalación está muy buena”
Guest review
10/10
JUAN ALMEIDA · couple · 2026-10-11
“The room in the executive floor was amazing.”
Servicio de lujo 10/10
10/10
Natasha · solo traveller · 2026-09-05
“Desayuno muy completo.
Todo el personal es muy atento, Los restaurantes impecables y con una gastronomía de alto nivel.
La habitación muy cómoda con todo lo necesario para poder trabajar a gusto si vas por trabajo”
Excellent hotel in a great location& wonderful staff
10/10
Monica · solo traveller · 2026-08-29
“It’s very clean, spacious & comfortable. The staff are excellent.”
Bueno con detalles
9/10
FREDY · couple · 2026-08-27
“En general cómodo y limpio.
Con múltiples servicios”
Guest review
10/10
Ruby · solo traveller · 2026-08-21
“Please see my review from.August 3-11 stay”
JW Marriot, Quito - not my cup of tea
6/10
867katef · Couples · 2026-08-13
“Sorry to say I am not a fan of this Marriott. It was clean and efficient - the staff were all great. My problems were with noise and design and the fact that our wing was down to one elevator most of our stay. Worst room ever for light switches, such a bounty of them it took forever to get things on and off, way more complicated than necessary. I think there should be something IN the room that indicated the all Spanish TV can be changed to get several English stations - didn't find out till our 4th day. My biggest gripe tho was the noise. The lobby was uncomfortably LOUD altho the room was well soundproofed. The food in Botanica was plentiful but not very imaginative and very repeatitive. The JW Burger in the bar was delicious tho!”
Comfortable Luxury and a Great Base for Exploring Quito
10/10
mehaul11 · Couples · 2026-08-11
“We stayed at the JW Marriott Quito before continuing on to the Galápagos and found it to be an excellent base for exploring the city. The hotel is conveniently located between the historic center and the financial district, making it easy to get around Quito. It was not recommended to walk around the area where the hotel is located.
Our room was spacious, comfortable, and well appointed, with great views of the city and surrounding Andes. The hotel itself feels more like a resort than a typical city hotel, with attractive gardens, a large outdoor pool, several restaurants and bars, and an executive lounge for eligible Marriott Bonvoy guests.
A qualifier on the lounge was they charged for certain beers, and was more expensive than if I had purchased it in the bar downstairs.
Service was consistently friendly and professional, and transportation to the historic center and other sights was easy to arrange. Overall, the JW Marriott Quito is a very comfortable choice, particularly for travelers spending a few days in Quito before or after a Galápagos trip.”
Un gran hotel en Quito
10/10
Marco · couple · 2026-08-08
“El hotel es muy bonito y el personal muy atento”
Amazing and Safe property in Quito
10/10
rosaritobeach · Couples · 2026-08-06
“We were upgraded to the 9th floor, which is where the Club Lounge is. So we had breakfast there most mornings. and Appetizers for dinner several evenings. The tub in the bathroom was awesome. The staff was extremely helpful and capable. I was able to work in the lounge a few hours a day. There is a really nice deck up there. The pool and hot tub were nice on the warmer days. There are some car/ drivers who are approved and vetted by the hotel. We used Abraham once, then kept requesting him to take us around. We were short on time one day, and arranged a Middle of the Earth trip with him. If you message me, I can give you his WhatsApp, and he will pick you up at the airport, etc..... And of course, you earn Bonvoy points.”
It’s more than a stay. It’s the experience and little things.
10/10
Journey11657123085 · Couples · 2026-07-25
“One of the best experiences I’ve had at a hotel in years. Starting from how you are greeted upon arrival, during check in the bellman dressed in a formal uniform with a top hat presents you with a rose.
Rooms are awesome, even room service was exceptional and very reasonably priced.
Don’t hesitate to stay.”
Conford
10/10
Marcela · solo traveller · 2026-07-23
“Si”
**An Unforgettable Stay – JW Marriott**
10/10
Travel566708 · Couples · 2026-07-13
“⭐⭐⭐⭐⭐
We had an incredible stay at JW Marriott and cannot recommend it highly enough. The entire team was warm, professional, and genuinely helpful throughout.
The amenities were outstanding — the gym, pool, and the breakfast spread at the restaurant were all excellent.
A special shoutout to Juan, the chef at the lounge, and Isaac, the server, who both went above and beyond. Juan took it upon himself to create delicious vegetarian dishes and Isaac was very attentive, it just shows a great culture amongst the hotel staff.
A personal highlight: Juan's ahi sauce was one of the best I have ever tasted. When I mentioned this, he kindly printed out the recipe for me — such a generous and memorable touch.
This is the kind of hospitality that turns a great stay into an unforgettable one.
Highly recommend!”
Decepcionante experiencia para un hotel de cinco estrellas
4/10
Karen · couple · 2026-07-08
“Lo que más me gustó fue la ubicación del hotel y la comodidad general de la habitación. Sin embargo, mi experiencia no fue la esperada para un hotel de cinco estrellas. El servicio dejó mucho que desear, solo dejaron dos botellas de agua en la habitación y hubo que pedir más. Además, no pudimos ver el Mundial en la habitación; solo estaba disponible en el bar, donde obviamente había que consumir. También tuvimos inconvenientes con el depósito de la tarjeta, ya que hicieron una retención alta y aún estamos pendientes de la liberación de una diferencia. En general, esperaba una atención y una experiencia mucho mejores.”
