Indulge in the spa, indoor pool, and gourmet dining at Ortea Palace Hotel, Sicily, Autograph Collection.
Elegant Accommodations
Relax in rooms with modern comforts like air conditioning, flat-screen TVs, and plush bathrobes.
Convenient Location
Explore nearby attractions such as the Temple of Apollo and Ortigia Street Market just steps away.
Book your stay at Ortea Palace Hotel now!
✦HAPPI HIGHLIGHTS
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Excellent location
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Helpful staff
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Good dining options
At the hotel
Popular amenities
99 listed
24-hour front desk
24-hour security
Accessible parking
Air conditioning
Airport drop off
Airport pick up
Airport shuttle
Allergy-free room
Babysitting/child services
Bar
View all amenities
Pools & wellness
Barber/beauty shop
Beauty Services
Fitness/spa locker rooms
Hair Salon Services
Hot tub/Jacuzzi
Manicure
Massage services
Pedicure
Sauna
Spa/wellness center
Spa/wellness center services
Steam room
Dining & drinks
Breakfast in the room
Coffee Shop on site
Cooking class
Fruits
Kid meals
Restaurant
Snack bar
Special diet menus - on request
Wine/champagne
Fitness & outdoors
Bike tours
Fitness center
Fitness classes
Fitness facilities
Hiking
Personal trainer
Tennis court
Yoga classes
Rooms & comfort
CCTV in common areas
CCTV outside property
Heating
Hot spring bath
Non-smoking rooms
Soundproof rooms
Safety & cleanliness
Cleaning standards that are effective against Coronavirus
Dry cleaning
Fire extinguishers
First aid kit available
Guest rooms disinfected between stays
Hand sanitizer in guest room and key areas
Safety deposit box
Security alarm
Smoke alarms
Staff adhere to local safety protocols
Getting around & access
Facilities for disabled guests
Lift / Elevator
Parking
Parking garage
Private parking
Shuttle service
Shuttle service (additional charge)
Valet parking
Guest services
Concierge service
Currency exchange
Fax/photocopying
Ironing service
Laundry
Laundry washed per local authority guidelines
Luggage storage
Meeting/banquet facilities
Pets allowed
Private check-in/check-out
Tour desk
Tour/class on local culture
Walking tours
Services & essentials
Business center
Canoeing
Car hire
Daily housekeeping
Designated smoking area
Diving
Evening entertainment
Fishing
Free WiFi
Grocery deliveries
Hammam
Happy hour
Key card access
Live music/performance
Nightclub/DJ
Non-smoking throughout
Room service
Snorkelling
Solarium
Sun umbrellas
Temporary art galleries
Themed dinner nights
WiFi available
Review in focus
498 reviews
9/ 10
La habitación era hermosa. Muy grande (con 2 pisos y 2 baños). Muy limpio todo. El desayuno riquísimo y Muy buena atención del personal.
Marina · solo traveller · 2026-10-07
The guest experience
9.0out of 10 498 verified reviews
Loved most
Excellent location
Helpful staff
Good dining options
Worth knowing — Small room sizes · Inconsistent service experiences · High price for value
How guests scored the stay
Location9.6
Several positive comments about the excellent location of the hotel.
Food and Beverage9.6
Breakfast and the Italian restaurant received high praise.
Service9.6
Positive mentions of helpful staff and service throughout reviews.
Amenities9.1
Spa and breakfast mentioned positively, but some negative feedback on the bar.
Overall Experience9.1
Mixed sentiments but overall a positive experience reported by many guests.
Room Quality8.5
Some reviews mentioned small rooms and dated bathrooms.
Value for Money8.5
High price point not justified due to some service and room issues.
Cleanliness8.1
Issues with cleanliness mentioned, impacting overall perception.
Live guest feedback
Guest reviews
Mixed experiences
73% of 15 recent stays rated 8+
9.0498 reviews
Guest review
9/10
Marina · solo traveller · 2026-10-07
“La habitación era hermosa. Muy grande (con 2 pisos y 2 baños). Muy limpio todo. El desayuno riquísimo y Muy buena atención del personal.”
A/C policy ruines it all
4/10
Javier · couple · 2026-09-13
“Staff, location.”
Guest review
9/10
David · couple · 2026-09-04
“The room and hotel were absolutely gorgeous. We had a two-story room with ocean views, and the location was perfect, surrounded by history and restaurants and situated right at the start of all the main attractions.”
The Ortea Palace Hotel in Ortigia— Exceptional Hospitality
10/10
silviabL1523JN · Solo travel · 2026-08-27
“I had the most welcoming stay at the Ortea Palace Hotel. The location is ideal, a beautiful dining-bar reception space, my room was spacious with plenty of closet space, seating area with a table, mini-fridge, comfortable bed & pillows, nice bathroom (bathrobes, slippers too). Aside from the physical beauty of this hotel, all the staff here deliver excellent hospitality—the housekeeping staff throughly clean one’s room; the concierge staff are exceptionally helpful— Conchetta and Silvia, Grazie Mille; Federica and Sergio Grazie Mille for the most delicious and beautiful breakfast offerings and the best cappuccinos. This establishment shines because of the dedication, professionalism and welcoming staff along with the beauty of the hotel. When I return to Ortigia, I will stay here again because of my excellent first stay experience.”
A Wonderful Return to the Ortea Palace
10/10
Fl011O · Couples · 2026-08-23
“As returning guests and Marriott Bonvoy Titanium Elite members, we once again felt incredibly welcome at the Ortea Palace. Our one-night stay was a real pleasure from beginning to end.
The day before our arrival, I contacted the hotel to ask whether we could already make use of the spa, as we would be arriving around noon and did not need our room before the regular check-in time. We were therefore particularly delighted that not only was our room already ready at 12:00, but we were also given a fantastic upgrade to the Garamond Junior Suite on the top floor.
This is the only floor with private balconies, and the view from our suite was simply phenomenal — overlooking the harbour and the historic centre of Ortigia. It was a wonderful setting for such a short stay. The bed was exceptionally comfortable, and the Diptyque bathroom amenities were a lovely touch and of excellent quality.
What we particularly appreciate about the Ortea Palace is its attention to detail. Even the Garamond Junior Suite has its own little story: a beautifully designed booklet is provided for guests to take with them, explaining special details and the background behind the Garamond room. It is exactly these thoughtful touches that make the stay feel personal and distinctive rather than simply luxurious.
Breakfast was another highlight, with a very good selection and excellent quality. We also enjoyed returning to the hotel’s spa in the basement. The spa is beautifully designed and offers a large pool, a spacious sauna, a steam room where a salt scrub is provided, and a relaxing relaxation room. A swimming cap is required for use of the pool, but this is no inconvenience at all, as one is kindly provided at the spa reception if needed.
The relaxation area is thoughtfully equipped with drinking water, a samovar with hot water and a selection of wellness teas to prepare yourself, as well as fresh apples — small details that make the experience even more enjoyable.
One of the things that makes the Ortea Palace particularly special is the hotel itself. The architecture, design and impressive artworks throughout the property make simply walking through the hotel a visual pleasure.
We also really enjoyed the hotel’s welcome ritual: a delicious lemon granita-style drink, referred to here as Sherbet. A small but very refreshing and memorable touch.
Once again, the Ortea Palace delivered a wonderful experience. We felt genuinely welcomed and very much at home, and we will be very happy to return on our next visit to Ortigia.”
Muy confortable y agradable con una excelente atencion
10/10
oscar · couple · 2026-08-23
“Ubicacion excelente
Desayuno y piscina no aplica”
Era bello ma non più
4/10
angela · couple · 2026-08-19
“Posizione eccellente e pulizia”
Don’t stay in this hotel
2/10
G6448EOjeanc · Couples · 2026-07-29
“We are deeply disappointed by how Ortigia Sea Palace handled our stay.
At check-in, we discovered that we accidentally booked 2 rooms because of a poor internet connection while doing the booking ; it was our mistake and explained the error immediately. We were occupying one room, had no intention of using a second room, and were simply asking the hotel to help us find a reasonable solution.
They refused. Completely.
We weren’t even demanding a full refund. We asked about a partial refund, future stay credit, dining or spa credit, a room upgrade - any gesture of goodwill whatsoever. Expedia/Chase reserve even contacted the hotel directly on our behalf, and the hotel still refused everything.
We dealt with Anna, Caterina, and Silvia at reception. Our check in process was completely cold. Anna, the front desk manager, was unfortunately the worst part of the experience; she was unnecessarily rude, aggressive, and unhelpful.
We emailed the hotel reservations team but they also ignored us.
Then, despite booking through Chase Reserve with breakfast included, the following morning we were told breakfast was not included. On top of everything else, the air conditioning in our room wasn’t functioning properly.
Mistakes often happen when traveling. What turned that mistake into such an upsetting experience was the hotel’s astonishing lack of empathy, flexibility, or even the smallest, tiniest, gesture of goodwill.
I would highly suggest all guests to stay elsewhere. You’ll certainly get more value and better treatment for it. After exploring Ortigia, Grand Hôtel des Etrangers, Algila’Ortigia or Palazzo Artemide are way better hotels.”
Great heritage hotel in the center of Ortigia
8/10
Dimitrios · couple · 2026-07-21
“Greta location at the middle of Ortigia and hotel heritage”
Guest review
7/10
Paul · extended group · 2026-07-11
“Room
Size was good and location was excellent”
See above.
10/10
Jonathan · couple · 2026-07-07
“Staff beyond incredible. I fell and needed crutches. They treated me like family. The facilities were extraordinary. Location too. I will recommend this hotel to anyone who’s going to Sicily and say they should go to Siracusa just to stay there. I’ve traveled the world and stayed in some of the nicest hotels. This is the best I’ve ever stayed in.”
Great location, very clean, wonderful staff
10/10
David · couple · 2026-06-30
“Great location. High ceilings. Multiple bathrooms”
Great location, fantastic duplex room and very professional friendly staff.
9/10
Stuart · solo traveller · 2026-06-26
“Location and comfort”
The people make the place … A truly beautiful hotel with a staff team who made our stay a wonderful experience.
10/10
bevd569 · Couples · 2026-06-18
“A truly beautiful hotel, perfectly situated in Ortigia. The imposing architecture of what was originally a post office is stunning and Ortea Palace has magnificent presence in this ancient town as a result.
Once inside, the welcome is warm, friendly and professional. Our check-in was made to feel personal and the team member who checked us in, showed us to our room.
Our sea view, duplex suite was magnificent. It was spacious, well designed and immaculate, with all the amenities you could possibly need.
Breakfast was a combination of a beautifully presented buffet, with additional al-a carte items on offer.
The staff team could not have been more welcoming, attentive , professional and kind. They absolutely cared about our experience. Something the restaurant Manageress said to me when I asked for some fresh milk for tea in our room “You’re at home … Of course I can bring you fresh milk”. That response captures the culture of the people at Ortea Palace.
We used the spa 3 times during our week long stay and found it to be a relaxing space with a good size pool, jacuzzi, steam room and sauna. The staff here are also welcoming and obliging.
We travel frequently worldwide and no 5 star hotel we have stayed in has quite matched Ortea Palace. The hotel is stunningly beautiful inside and out and so are the people.”
Séjour féerique grâce à cet établissement de rêve
10/10
Caroline · couple · 2026-06-18
“Une chambre incroyable avec une vue exceptionnelle, merci encore et encore pour le surclassement. Lit très confortable qui permet de se reposer. L’accueil est impeccable, une mention toute particulière pour Federica qui a été d’une rare prévenance. Petit déjeuner incroyable.
Nous avons très largement profité de la piscine ainsi que de la social room.
Cet établissement est notre préféré, nous le recommandons les yeux fermés et nous reviendrons encore et encore. Bravo”
