Hotelaholic

Montego Bay

Big Apple Hotel

Queens Dr, Montego Bay

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Luxurious Accommodation with Stunning Views

    Outdoor Swimming Pool and Delicious Dining Options

Convenient Amenities and Services for a Relaxing Stay: Book your stay at Big Apple Hotel for a memorable and relaxing experience in Montego Bay.

At the hotel

Popular amenities

65 listed
  • 24-hour front desk
  • 24-hour security
  • Access to health care professionals
  • Air conditioning
  • Airport drop off
  • Airport pick up
  • Airport shuttle
  • Airport shuttle (additional charge)
  • Allergy-free room
  • Bar
View all amenities

Pools & wellness

  • Outdoor pool
  • Pool with view
  • Swimming pool

Dining & drinks

  • Breakfast takeaway containers
  • Delivered food - securely covered
  • Food delivered to guest room
  • Kid meals
  • Kid-friendly buffet
  • Restaurant
  • Sanitized tableware & silverware
  • Snack bar
  • Special diet menus - on request

Fitness & outdoors

  • Garden
  • Kids' outdoor play equipment

Rooms & comfort

  • CCTV in common areas
  • CCTV outside property
  • Non-smoking rooms
  • Shared lounge/TV area

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Entertainment staff
  • Fire extinguishers
  • First aid kit available
  • Guest room sealed after cleaning
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Property cleaned by professional cleaning companies
  • Security alarm
  • Staff adhere to local safety protocols

Getting around & access

  • Free Parking
  • Parking
  • Private parking
  • Shuttle service
  • Shuttle service (additional charge)

Guest services

  • Currency exchange
  • Ironing service
  • Laundry
  • Laundry washed per local authority guidelines
  • Meeting/banquet facilities
  • Pets allowed
  • Private check-in/check-out

Services & essentials

  • Daily housekeeping
  • Designated smoking area
  • Evening entertainment
  • Family rooms
  • Free WiFi
  • Grocery deliveries
  • Key access
  • Mobile app for room service
  • Nightclub/DJ
  • Non-smoking throughout
  • Room service
  • Shallow end
  • Thermometers for guests provided by property
  • WiFi available

Review in focus

142 reviews
4/ 10
Door to room was damaged. TV/WIFI did not work. No means of obtaining food or beverages on the property. Bathroom toilet seat pitted and rusty looking. No shower head in shower. Electical sockets damaged; half of them didn't work. The whole place was run down; in disrepair. Next time will stay at the HOTEL GRAND A VIEW, across the street.
Robert · 2025-09-04

The guest experience

5.8out of 10
142 verified reviews

Worth knowing — Poor cleanliness · Unhelpful service · Room damages · Lack of amenities · Poor food options

How guests scored the stay

  • Location9.5

    Location is acceptable, being near another hotel that may offer better services.

  • Service8.5

    Reception staff were described as very unhelpful, though standard service levels are expected at this tier.

  • Overall Experience7.5

    The overall experience was negatively impacted by the poor facilities.

Live guest feedback

Guest reviews

Mixed experiences

32% of 19 recent stays rated 8+

5.8142 reviews
  • Guest review

    4/10

    Robert · 2025-09-04

    “Door to room was damaged. TV/WIFI did not work. No means of obtaining food or beverages on the property. Bathroom toilet seat pitted and rusty looking. No shower head in shower. Electical sockets damaged; half of them didn't work. The whole place was run down; in disrepair. Next time will stay at the HOTEL GRAND A VIEW, across the street.”

  • Guest review

    2/10

    Denise · 2025-08-31

    “It’s old needs updating and looks very unclean reception staff very unhelpful ”

  • Big apple need to clean up and have better smell

    1/10

    Lawrence · solo traveller · 2025-07-30

    “The view that's all”

  • Guest review

    4/10

    Janet · 2025-07-25

    “The staff was pleasant and polite.”

  • Guest review

    2/10

    Ashley · 2025-07-21

    “Had to go some where else to stay because the place is dirty and smells awful .Never again ”

  • My best

    10/10

    Lueveater · 2025-07-21

    “Let's start with the greeting. Don't want to mention that the airlines lost my luggage but it is what it is. Chris and Face helped me to obtain clothes and toiletries due to the fact i had nothing. They made me feel safe and comfortable. The rating chart is too low if i could i wold give them 10 stars. This nice quiet family owned resort is kind and compassionate They make you feel like you're apart of their family. Thabk you for you kindness.”

  • Very good

    8/10

    Dan · solo traveller · 2025-07-21

  • Horrible

    1/10

    Anonymous · family with young children · 2025-07-21

    “Nothing everything was horrible”

  • Very good

    8/10

    Brown · young couple · 2025-05-22

  • Was perfect for the one night

    9/10

    Andre · group · 2025-04-30

    “Was available however didn't have, was against time”

  • Exceptional

    10/10

    Gooden · young couple · 2025-04-09

    “Great place to be weather chill or party”

  • Ok for short stays

    6/10

    Johnson · family with young children · 2025-04-04

    “Chris was very pleasant. The check in process was smooth.”

  • Would definitely go again to escape

    8/10

    Abigail · group · 2025-03-27

    “I loved the view and the outside pool area was very relaxing.”

  • Pleasant

    6/10

    Smith · solo traveller · 2025-03-23

  • Terrible stay away!!!!!

    2/10

    Verified traveler · 2025-03-21

    “I did not stay longer than 10min. I got sick from the strong chemicals used to cover dust, wetness and moldy smell. I was symptomatic after 5min. I visited 2 rooms and none was accommodating. I ask for a refund immediately as advertisement is misleading and inaccurate but both hotlel.com and big apple denied me a refund. Terrible service on big sides. Also they said I request honeymoon sweet and that was inaccurate. ”

  • Pleasant

    6/10

    Alex · young couple · 2025-03-16

  • Bad

    1/10

    Cilk · review category business travellers · 2025-03-09

    “Absolutely nothing!”

  • Budget motel for sleeping only

    6/10

    Candace · 2025-03-03

    “Check in was smooth and they provided options of available rooms to choose from. The place was very run down but the view was nice and there was a pac man machine in the room which my 8 year old liked. There was no fridge, no microwave, no kettle or coffee pot, no bottled water in the room or at the front desk, and soap provided was labeled as laundry soap. The only part of the room that appeared clean were the sheets thankfully. ”

  • Guest review

    2/10

    Gabriel · 2025-02-01

    “If this is the only hotel you can afford do not even book a trip to Jamaica”

View all guest reviews

Hotel info and reviews come from third-party sources.