Indulge in a stay at Hyatt Zilara Rose Hall Adults Only - All Inclusive where you can enjoy a TV, air conditioning, and a private bathroom with a hairdryer.
Culinary Delights
Satisfy your taste buds at Petit Pariz, Flavorz, and Horizonz restaurants offering French cuisine, gourmet buffet, and international dishes. Quench your thirst at Potionz, Islandz, and Shakeriz bars.
Relaxation and Convenience
Unwind at the outdoor pool or Zen Spa, and take advantage of meeting facilities, airport shuttle, and free parking. Plus, enjoy the beachfront location just 10 km from Montego Bay Airport.
Book your luxurious and all-inclusive stay at Hyatt Zilara Rose Hall now!
✦HAPPI HIGHLIGHTS
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Friendly staff
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Good food
At the hotel
Popular amenities
69 listed
24-hour front desk
Adult only
Air conditioning
Bar
Barber/beauty shop
Beach
Beachfront
Breakfast in the room
Business center
Cashless payment available
View all amenities
Pools & wellness
Fitness/spa locker rooms
Hot tub/Jacuzzi
Massage services
Outdoor pool
Sauna
Spa/wellness center
Swimming pool
Dining & drinks
Food delivered to guest room
Physical distancing in dining areas
Restaurant
Sanitized tableware & silverware
Snack bar
Special diet menus - on request
Fitness & outdoors
Fitness center
Fitness classes
Garden
Golf course
Private beach area
Sun terrace
Tennis court
Terrace
Water sport facilities on site
Yoga classes
Rooms & comfort
Non-smoking rooms
Safety & cleanliness
Cleaning standards that are effective against Coronavirus
Contactless check-in/check-out
Dry cleaning
Entertainment staff
First aid kit available
Guest room sealed after cleaning
Guest rooms disinfected between stays
Guests can opt-out any cleaning services during stay
Hand sanitizer in guest room and key areas
Physical distancing rules followed
Process in place to check health of guests
Property cleaned by professional cleaning companies
Safety deposit box
Screens / Barriers between staff and guests for safety
Shared stationery like menus, pens are removed
Staff adhere to local safety protocols
Getting around & access
Facilities for disabled guests
Lift / Elevator
Parking
Guest services
Concierge service
Fax/photocopying
Ironing service
Laundry
Laundry washed per local authority guidelines
Luggage storage
Meeting/banquet facilities
Tour desk
Services & essentials
Daily housekeeping
Evening entertainment
Free WiFi
Non-smoking throughout
Packed lunches
Room service
WiFi available
Windsurfing
Review in focus
748 reviews
10/ 10
This was absolutely the best experience of my life! It was worth every penny! We had the most phenomenal stay with the best staff and the food was amazing. I would recommend this place a thousand times over !
judeh500 · Couples · 2026-06-23
The guest experience
8.8out of 10 748 verified reviews
Loved most
Friendly staff
Good food
Worth knowing — Lack of entertainment · Room view issues
How guests scored the stay
Service9.2
The staff was friendly and very helpful.
Overall Experience9.2
Many guests had a wonderful overall experience.
Location8.8
Great property with nice views.
Cleanliness8.8
Standard quality for this hotel tier.
Food and Beverage8.8
Food was good, but restaurant variety could improve.
Amenities8.8
Good amenities overall but some expected improvements.
Value for Money8.7
Overall good value considering the services provided.
Room Quality8.2
Rooms could use some updating.
Live guest feedback
Guest reviews
Mixed experiences
82% of 17 recent stays rated 8+
8.8748 reviews
Hyatt zilaria is amazing
10/10
judeh500 · Couples · 2026-06-23
“This was absolutely the best experience of my life! It was worth every penny! We had the most phenomenal stay with the best staff and the food was amazing. I would recommend this place a thousand times over !”
Already planning to Return!
10/10
debbiebU4788EK · Family · 2026-03-01
“We normally do not take the time to write a review but this was such an exceptional trip. The first day we arrived we were greeted immediately and taken to the reception area where we were treated 1st class. We asked for an upgrade and the personnel at the counter were extremely accommodating. During the 1st evening we met an employee “Saul” who manages the entertainment.He was so helpful walking us around the property and showing us where the restaurants were located. Throughout the week he helped us with so many things that were not in his job description but his consistent message was he was here to help! He helped make this trip an incredible vacation. We also decided to pay for the Hyatt Club upgrade which we were pleased with. Every morning Wilin, who was actually security, helped us get set up around the pool, again, not his responsibility but he did it with a big smile. Jose the club bartender and Jose the club pool area attendant were also super gracious. We ate at the Club Shutters restaurant several times. Our waiter, Bryon, was exceptional and Chef Enoc even came out to make sure everything was prepared to our liking. The manager also stopped by to check on us. The food was amazing at all the restaurants and so much variety. We always had plenty to choose from. The gym is the best gym we have ever experienced and we travel the world. The gym instructors, Fendi and Jose’ were great! At the pool, Dio and Manuel did a great job with activities in and out of the pool. My favorite activity was the “Make and Take” at 3:30 everyday. Leon was great here. I can’t say enough about the staff at this facility. One of the manager upfront walked to the Ziva cafe shop just to get me pistachio ice cream. I insisted I went with her of course. Everyone was so helpful and accommodating. Even Darling, the Rooms Division Manager took time out of her day to see how our trip was going. We could really kick back and relax. We did not have to worry about dinner reservations or anything. We were originally scheduled to stay six nights and we extended to nine. We are already planning to return next year.”
Service and quality has gone downhill
2/10
903ashap · Friends getaway · 2026-01-28
“This was my second time staying at this resort. The first time was in 2019 before Covid and the service was top anotch. That was not the case this time around. Everything from service, entertainment to hospitality went down hill. Food was okay, nothing special, staff were not always pleasant. Limited entertainment, after dinner there was nothing to do! I remember in 2019 there were themed shows nightly, and multiple bars in the resort to have a drink or go dancing. I was very, very disappointed with my experience and will not be returning to this resort. The experience was not worth the price.”
Amazing
9/10
Ronald · couple · 2026-01-19
“Don’t like being scouted for membership.”
The spa and the staff there were the best. They. And the atmosphere of the place made my stay wo
8/10
Pauline · solo traveller · 2026-01-19
“The location of the hotel was great the staff were great and very helpful. I had room service for 2of my meals because I was tired and found this to be the best choice for me. I had one meal in the restaurant and I got what I requested the Resturante staff were great including the chef who prepared the meal.”
Throughly enjoyed our 5nights stay..relaxing and beautiful grounds..and our room with a swim up semi-private pool was th
9/10
Veda · family with children · 2026-01-19
“Our swim-up Double room”
I enjoyed my stay here.
8/10
Shana · extended group · 2025-11-24
“That there were no kids”
Guest review
8/10
Carla · couple · 2025-11-17
“The staff was friendly and very helpful”
A TIME WAS HAD
7/10
Sharmika · family with children · 2025-11-14
“THE STAFF!!!!!”
Guest review
10/10
Hipatia · couple · 2025-11-09
“La atención del personal”
Best birthday ever
10/10
Sightsee59075957980 · Couples · 2025-11-05
“It was my 50th birthday getaway. I booked a king room with an ocean view. When we arrived we checked in. They confirmed the room. When we get upstairs to the room. We enter and it has two queen beds. Didn’t look as pictured. I contacted my travel agent about the room. It was a huge room. He messaged me back and said they gave me a free upgrade to the jr suite. They wanted to do a king but it wasn’t available. That was the best birthday gift ever!!!! The next night there was a knock at the door. It was a bottle of wine two glasses and a slice of cake with a birthday card. As soon as there back up and running next year I will definitely be going back.”
Glad we chose Hyatt Zilara Rose Hall, we will book there again. Pray for Jamaica.
10/10
thomasrW1494NF · NONE · 2025-11-05
“We arrived about a week before hurricane Melissa and got stranded there. Great facility and staff helped us survive, and continued to provide the best services they could offer during that time. I give two thumbs up to this resort and the Hyatt Corporation.”
A Stay I’ll Never Forget — Survived Hurricane Melissa at Hyatt Zilara/Ziva Montego Bay 🇯🇲
10/10
Karyssa404 · NONE · 2025-11-05
“I visited Hyatt Zilara Rose Hall in Montego Bay in late October 2025 for what was meant to be a short four-day getaway. Just two days after we arrived, Hurricane Melissa rapidly intensified into a Category 5 storm, forcing all flights to be canceled and leaving us stranded for 11 days.
Even in the midst of chaos, the Hyatt Zilara team demonstrated true leadership, compassion, and professionalism. General Manager Adrian Whitehead and his staff communicated updates clearly, prioritized guest safety, and worked tirelessly to restore services. Although we temporarily lost Wi-Fi, running water, and air conditioning, Wi-Fi was restored within 24 hours and water within 48–72 hours. Throughout it all, we were continuously provided hot Jamaican meals, drinks, and entertainment to keep guests calm and comfortable.
What stood out most was the resilience and kindness of the staff. Though ALL staff was wonderful, I want to give special thanks to employees like Callela, Unique, Seanah, and Ro who continued to serve guests with smiles, even while facing uncertainty about their own families and homes. Their warmth and grace truly embodied the spirit of Jamaica.
Once travel resumed, the hotel arranged safe transportation for us to Kingston, nearly three hours away, so we could finally fly home. Hyatt’s coordination and support during such a stressful time made all the difference.
I am deeply grateful for the care and humanity shown by everyone at Hyatt Zilara Rose Hall. They turned a frightening experience into a reminder of what hospitality really means. If I ever return to Jamaica, this is the only place I’ll stay. 💚🇯🇲”
Ningún servicio paga los dos meses que he estado esperando el pago duplicado de mi luna de miel!
1/10
Carlos · couple · 2025-11-05
“La gente fue cálida.”
Loved the Hyatt Zilara Rose Hall!
10/10
87nasifh · NONE · 2025-11-02
“My wife and I just visited the Hyatt Zilara/Ziva property in October, right before the hurricane. We were there one week prior to Hurricane Melissa, and will talk about the great experiences that we had, and the beauty of the property. I really enjoyed the 2 in 1 feeling of this property as we stayed in the Zilara side in a swim up junior suite but had access to the Ziva side as well. Most of the food was on the Ziva side anyways which wasn’t a problem for us. Everything about the resort, including the people, the vibes, the atmosphere and beauty of the island, was truly spectacular. Donjay at the pool bar held it down, kept the party going. Sharon and Tanieka at the Zen Spa gave us the best couples massage we’ve ever had. Sharon gave us a great price (special deal) for the Pimento Bamboo massage, which my wife and I would both highly recommend. The spa itself was also beautiful. We went parasailing as well right off our resort for a great price. The food I would rate about 9/10 overall. Plenty of options are available.
Two nights before our departure, the whole building that our room was in lost AC. We received a note under our door stating the air would be out and take 48 hours to restore. We received a call shortly thereafter from Kay, Director of Relations for Hyatt who was able to offer us another swim up room, ready for us to check into right away, along with resort credit for the inconvenience and a refund on the difference in room rates, as we would be downgrading from a swim up junior suite to a swim up king room. It was no inconvenience for us, really, but the resort staff was very helpful during this time.
We know that the property just underwent some damage from Hurricane Melissa. We pray for those workers and people of Jamaica. They have the best spirit and did a great job during the hurricane as we followed along on social media. We were happy to see the resilience of the Jamaican people and how they tried to make light during the darkness. Hyatt Zilara and Ziva Rose Hall will forever be loved and we are excited to come back in the future!”
Beautiful resort with wonderful staff
10/10
maryeh · Family · 2025-11-01
“I had the pleasure of travelling to this beautiful resort twice in 2025. We went as a girl’s trip in March to celebrate a milestone birthday with some friends who had never been to Jamaica and returned again in October with my daughter to teach yoga. Both groups were blown away by the resort, staff and food. The property itself is beautiful with gorgeous landscaping everywhere. Pools on both sides were perfect but we spent most of our time at the beach. Ziva is more calm due to the breakwall. We had no problems securing a lounger anywhere and had really quick drink service at both pools and beach. Food was excellent at all the restaurants and we didn’t ever have to wait in lines. The fitness facility is huge and fully equipped. We loved it. The resort itself is worth the trip but where this hotel really shines is the staff. Both trips we felt so spoiled and had fun chatting with the staff. They went above and beyond in every way. We had to leave just as the hurricane was rolling in, and the staff was still going the extra mile for the guests.. In all of my trips to Jamaica (this was #15), this was the kindest and warmest staff. . If you are considering this hotel, you’re making the right choice. I look forward to returning once they have reopened. One Love .”
Returning SOON
10/10
terencel842 · NONE · 2025-10-28
“You will not be disappointed. The staff here is amazing. They are very attentive and exceed your needs and expectations.”
