Name: Jewel Grande Montego Bay Resort and Spa
Address: Rose Hall, St James, Montego Bay, JM
Rating: 8.3

Live guest feedback

Guest reviews

Mixed experiences

71% of 17 recent stays rated 8+

8.3539 reviews

Fun but missed out on most activities!
9/10
Alyce · extended group · 2026-01-19
“Room and balcony view was wonderful. Staff was great. Loved the authentic Jamaican food! Foreigners come for the food and spirits.”
Guest review
1/10
Lina · family with children · 2026-01-19
“Horrible service,, only local local food was served,, people always expect you to see them before they even do anything for you ,,,, Very rude, would highly recommend not to go there!!!!!”
Grateful to the Staff during and after Hurricane Melissa
10/10
95kellil · Family · 2025-12-03
“We (myself, my husband and our 3 adult children) were staying at the Jewel Grande in Montego Bay when hurricane Melissa hit. We tried to get flights out ahead of the storm but were unable to which left us riding out the storm with some other guests and the resort staff. In the after math of the storm we were unable to get flights out for another week which was a total of 15 days (7 originally planned). The resort was good at keeping us up to date with information before the storm and setting up the Club House for everyone to stay safe during the storm. The building we were in proved solid and the pre planning of a new generator and extra fuel and supplies meant we stayed comfortable. I was extremely thankful that the resort and staff put in all the work to keep my family and the other guests safe during this beast of a storm. While the all inclusive, fun and relaxing vacation that we were hoping to have was short lived (about 3 days) before the hurricane prep and protocols started to take hold it was still an experience that we will never forget. There are not enough kind words to express the gratitude we feel for the staff that went above and beyond under less than ideal circumstances to make sure we were taken care of and we had everything we needed while many of them were experiencing difficult situations from not being able to get in touch with their own families and their homes and communities being damaged or destroyed. We are extremely appreciative and grateful for all your hard work from our butlers Shanika and Vinroy-well done, to the resort manager and front desk staff which we spoke with daily, to the chefs who had to get a bit creative due to limited supplies but fed us very well, the wait staff always with a smile, the house keepers and our barman Kennon who was quiet but kept his eye out for us and took care of us as well as the many others who worked very hard to keep us comfortable until we were able to fly out. You are all valued and appreciated....Thanks so much for taking care of everyone!!, The Lyon Family”
Guest review
10/10
whyte · couple · 2025-11-22
“The venue and the staff were beautiful inside and out. I would highly recommend it to everyone. Me and my wife stayed here throughout hurricane Melissa and I couldn't have asked to be in a better place.”
⭐️Amazing ⭐
10/10
ShirleyTraveller · Couples · 2025-11-03
“We are thinking of you and your loved ones during this terrible time. Jamaica is hurt, but not broken. Together, you will rebuild and rise again. 🇯🇲 Likkle but we tallawah 🇯🇲 I was not going to send this review so soon after the devastating impact Melissa has brought Jamacia but we wanted the staff team to know they are valued, appreciated and their hardworking is recognised. Jamaica 🇯🇲 owes us nothing … from beautiful scenery to clear blue sea and delicious food … it was definitely a holiday to remember 💯 …. I would go back in a heartbeat ❤️. Jewel Grande…AMAZING!!!! We will be back soon 😁 Restaurants- During our stay we were told that some restaurants (mainly the Orchid buffet- catering for everyone - breakfast, lunch and dinner) would not be opened as it was low season with low occupancy. We were staying for 3 weeks, so not happy about having to dine in the same restaurants again and again. We spoke with Team food and Beverage members (Volae, Ewin and Sain). They were very understanding and helpful. They created a menu for us to dine in whatever restaurant and pre order from that menu for us to have that dinner. They did not make it an issue and we felt at ease to order and arrive at the restaurant for them to prepare what we had chosen. The restaurant staff were very friendly and accommodating including the staff from the buffet Orchid and restaurant staff at the Waves, Le Bouchon, Pierside. We had no complaints about our food options and with the food service provided. Sorry, did not get everyone involved names but thank you to Julia Smalls and staff team. Thank you also to the lobby bar staff and pool bar staff for being friendly and respectful. Please note - Breakfast/Buffet restaurant is in building C. Room- We were on the 10th floor (Building C) and our views were beautiful… coming from uk; nothing but breathtaking !!! Our views were definitely a highlight 😁. The balcony was large with lounge chairs so could sit out looking at the views feeling relaxed and alone. The room is a bit dated but kept very clean and comfortable. We were offered room cleaning and beverage stock each day. Room service was also on offer!!! Lobby (Front Desk) staff: Excellent service and hospitality. Thank you for accommodating us so we could stay in the room longer (at a cost) as our check out was at 11am and our transport to the airport would be picking us up at 18:15. Thank you to all lobby staff that supported us with queries. Especially to the young lady ;did not get her name) who helped me with my TikTok video (( 14.6k views and counting 😂🤗). Entertainment- Good but same entertainment each week ( we were there for 3 weeks). We did go out in Montego Bay some night for other entertainment so this did not bother us as much. We have come back relaxed and although back in work mode still thinking about the amazing time we had in Montego Bay Jamaica. We would definitely return to Jewel Grande hotel as they made us feel welcomed, relaxed and accommodating to make our holiday experience special. Ma heartfelt thank you to each of you for your kindness, dedication and passion. Your warmth, hospitality, and unwavering commitment made our time at Jewel Grande an unforgettable experience. You welcomed us and helped us to create memories we will cherish forever. Until we meet again-thank you!!!”
Hurricane holiday
8/10
I1958QYjoanneh · Couples · 2025-11-03
“We went to the Jewel Grande to celebrate our thirtieth wedding anniversary knowing that there was the possibility of a tropical storm coming. Very quickly it turned into hurricane Malissa while we were there, so I feel so strongly the need to give all the amazing staff at the Jewel Grande so much credit for there professionalism in keeping us all safe, feed with amazing hot meals three times a day, secure in a “safe” area and still providing a form of entertainment to keep there guest minds I’m sure off the unthinkable.The general Manager Jaap Van Dam who kept us all extremely informed when ever any information changed, this man truly deserves a metal for his calm dementor which helped so much. Also a special thank you to Abby, Shelly Ann, and Beyoncé who constantly asked us how we were and if we were doing ok all while not knowing the fate of there own homes and family. We are truly humbled by your hospitality and warmth and will remember you all forever. We truly want to come back to the Jewel Grande as soon as you’re up and running to re-celebrate our anniversary without Melissa and with all of you under happier Cercomstances. Mr. & Mrs. Little .”
Experience 100/10
10/10
sundya2024 · Friends getaway · 2025-11-01
“I visited Jewel Grande on October 23rd for a friend’s 40th birthday celebration, and from the moment we pulled up to the hotel, the experience was nothing short of incredible. The staff greeted us with such warmth, professionalism, and kindness. It immediately set the tone for a wonderful stay. Our room was spotless and had the most breathtaking view imaginable. Every corner of the property offered a stunning view of paradise. We thought we would be leaving before the hurricane, but when all flights were canceled, the hotel and its amazing staff went above and beyond to ensure our safety and comfort. The management and employees moved quickly to put safety measures in place, all while remaining calm, compassionate, and reassuring. They provided us with three hot meals a day, entertainment, and constant support even as they faced their own personal challenges during the storm. Their strength, dedication, and smiles under pressure were truly inspiring. I can’t express enough gratitude for how the staff handled everything. They made a difficult situation feel safe and even comforting. I am praying for every single one of them and their families as they recover and rebuild. The Jamaican people are incredibly resilient, and I know they will rise stronger than ever. I will absolutely be returning to Jewel Grande once they reopen and will recommend this beautiful resort to everyone I know. Thank you, Jewel Grande team you turned what could have been a scary experience into one filled with care, hope, and unforgettable kindness.”
Unforgettable Experience in Jewel Grande
10/10
rodrigueg89 · Family · 2025-11-01
“I stayed at Jewel Grande for my birthday, and it was absolutely amazing! I had a beautiful one-bedroom oceanfront suite — super spacious, spotless, and with an incredible view. When I arrived, there was a birthday cake and a bottle of Chardonnay waiting for me, which was such a thoughtful surprise. The staff were truly wonderful — friendly, professional, and always willing to help. The food was top-tier, some of the best I’ve had at an all-inclusive resort. What really stood out was how the resort handled Hurricane Melissa. Management moved everyone to a secure building and made sure we were safe and comfortable. They kept the all-inclusive experience going with hot meals, games, movies, and music — even during the storm! I was so grateful for the staff who stayed to take care of us, even while their own homes were at risk. It was my first time in Jamaica, and because of Jewel Grande, it definitely won’t be my last. I’ll 100% be coming back — nowhere else compares! May God bless the staff and the beautiful people of Jamaica 🇯🇲❤️”
Excellent stay, looking forward to my next visit to Jewel Grande Montego Bay😍🇯🇲
10/10
McElheney · solo traveller · 2025-10-31
Overall, my stay was a fair one. Staff was friendly, hotel property was very clean, food was good.
7/10
Keisha · couple · 2025-10-28
“The room and balcony was very spacious. The bathroom has a standing shower and tub separately. The hotel was very clean. The variety of food was good. The transport from check in to get to the building for hotel room.”
So far disappointed
4/10
530stevanl · Family · 2025-10-23
“First couple of days were great but has fallen apart on the next 2 days with 3 to go Beach front villa with own wade pool, had to vacate at 10pm due to internal water in the electrical panel, moved to penthouse on 12th floor where 1/2 the lights don't work stuck in the 60's decor but built in 2010, remodeled in 2016. Staff is great, change that to excellent as always in Jamaica. Buildings are falling apart, paint peeling, can't swim in the 4 ft bay because there is a storm coming 2 days from now, bright sunshine no swell no understanding, food is good in the steakhouse but not in The Pierside, very limited food choices in all the restaurants 2-3 entrees , very limited seating , we are off season and couldn't get into 2 restaurants in seven days, redeeming quality is the buffet is pretty good with great staff, menu changes daily with 30 choices of food and the bar at the main pool is awesome, specifically Maxine. Tipping is not required but we found we got great service and friendship from tipping. Swim up bar closed for major repair ????”
Best stay ever!
10/10
647theah · Family · 2025-10-22
“This place is simply breathtaking. It had all the amenities anyone could ever ask for in a vacation spot. I had absolutely zero issues with this wonderful place that I was extremely sad I couldn't stay more than a week. I met so many amazing workers. In fact I want to put a shout out to the two girls that done activities they were so much fun! But honestly, what made the trip unforgettable was the server named Marvin. He literally made everyone feel welcomed and made the stay absolutely marvelous. His smiles, his hard work, and his jokes were out of this world. He was there everyday I was except one and I could definitely tell when he was not there. The atmosphere wasn't the same without him. His work ethic is Definitely one to take notice. He made sure all the dirty dishes were picked up in a timely manner and never stopped to make sure everyone had what they needed or wanted. Y'all need more like him lol!”
Fabulous staff!
10/10
emmahL9253XX · Family · 2025-10-21
“We had a wonderful stay at the Grand in Montego Bay, and one of the real highlights for us was Calvin, the chef at breakfast. He went out of his way each morning to make our son Jack – and the other children too – feel welcome and special. Calvin always had a smile, took the time to chat, and made sure they had exactly the food they liked. His warmth and friendliness made such a difference to our mornings and became a lovely part of our holiday. Thank you, Calvin, for helping make our stay so memorable!”
Great stay but could be improved
8/10
Dgee47 · Family · 2025-10-19
“We had a lovely stay for 2 weeks for our honeymoon, however nothing special to congratulate us at all all week so a little touch would have gone a long way. The views were great and the staff were fantastic! Rooms: could benefit from a full length mirror and somewhere to get ready outside the bathroom and somewhere to hang wet clothes outside. Food: orchids lacks character and atmosphere it felt like a school hall, lots of options were popular and were out almost every day so a lot of waiting around. Some nights all restaurants were closed except Pierside (bookable restaurant) and one other option but when you arrive 10mins after opening there was already an hour wait which is not ideal with young kids. Steak is very salty but the salad bar is great at Boucherie. Pools: clubhouse pool was closed for first week and main pool and swim up bar for most of second week. Avoid main pool if you want to relax as this is where all the activities take place with constant shouting down microphones and dragging you up to join in. Clubhouse pool is much more relaxing unless there is work going on in the towers next door then all you can hear is drilling and grinding. Entertainment: on a weekly rolling rota so if you’re there for 2 weeks you would have to watch the same shows twice (karaoke on Thursdays is horrendous felt like I was in Benidorm). LATE CHECK OUT IS $50 PER HOUR AFTER 12pm!!! We thought this was scandalous! We booked a spa day pass for $50 per person for the day which they don’t really advertise but we had full use of the spa facilities and a spa butler for the day and avoided the ridiculous charges as we had a late flight and was at the hotel until 7pm. Gift shop is expensive, approx $25 for a kids bucket & spade set. People walking around pestering you around the pool/beach to buy spa treatments (again at ridiculous prices) Massive shout out to Whitney and the evening DJ you guys were MEGA!”
A week of relaxation!
10/10
908ashlyh · Couples · 2025-10-18
“We stayed in a one-bedroom oceanfront suite in Sabal Palm, and it was absolutely incredible! The suite was spacious — with two large bathrooms, a full kitchen, a comfortable living room, two TVs, and a balcony overlooking the ocean. It truly felt like our own private apartment for the weekend. The buffet for breakfast and lunch was excellent, with plenty of delicious options, and the service was consistently great throughout our stay. Our favorite drinks were definitely from the main pool bar and at the hibachi pier — both spots were fun and had great vibes. The Italian restaurant was also really good! There’s so much to explore on the property, and they offer a variety of activities during the day and at night — you could easily spend your entire trip here without ever needing to leave. The beach was beautiful and spacious, with warm, clear water. There was a bit of seaweed in some areas, but it didn’t bother us at all since there was plenty of open space and it never felt crowded. The grande spa was amazing! Nicest spa I have ever been to! You definitely get the royal treatment! It is calm and serene, I highly recommended the Himalayan salt massage! A special shoutout to Allan, who took such great care of us on the beach! He was always smiling, upbeat, and made us feel like family. His positive energy and kindness truly made our experience unforgettable.”
Disappointing experience
4/10
olethian2025 · Family · 2025-10-18
“My husband and I were disappointed with our recent stay at Jewel Grande Montego Bay. For a property that promotes itself as a five-star hotel, we certainly did not receive five-star treatment from management or supervisory staff. To make matters worse, we brought over 100 guests to your property, as we hosted our wedding next door at the Rose Hall Beach Club. Given that level of business, we expected to be treated with care and professionalism. Unfortunately, that was far from the case. At the start of the booking process, our sales representative Tamina was courteous and responsive. However, as time went on, her professionalism declined significantly. It often took weeks and multiple calls to get a response to even simple inquiries. Wedding planning is stressful enough, but her delays and lack of communication only added to that stress. A major issue arose when we attempted to add a minor to a room. Despite our signed group contract clearly stating that children stay free, we were told we would be charged. I sent a copy of our agreement to Claudia, a supervisor, who said she would contact Tamina and follow up. We never received any resolution. Our interaction with Claudia was curt and dismissive, and we were not treated with respect or value. This matter remains unresolved despite repeated follow-ups since October 2nd. Several of our guests were also unhappy with their accommodations. Rooms in Building B had unpleasant odors, visible mold, and debris from ongoing renovations. When guests requested to move to another building, they were simply relocated within the same one, leaving the issues unresolved. Our guests endured the situation out of loyalty to us, but many stated they would not return. Our disappointment continued at the Pierside Restaurant. After returning from an excursion one evening, I arrived wearing a dark cover-up over a dark swimsuit. Since it’s a beachside restaurant that closes at 9:30 p.m., we went straight there for dinner. Despite my modest attire, a supervisor refused to seat me, insisting “rules are rules” in a dismissive tone. My husband had to run to our room on the 11th floor to get me a T-shirt before I could be seated. Once seated, we saw a large cockroach running across the restaurant floor. A guest even joked, “You weren’t allowed in with a cover-up, but roaches can roam freely here.” This was both ironic and unacceptable, especially for a five-star property. I have photo and video evidence of the incident. Additionally, the service at Pierside was extremely slow. While front-line employees generally demonstrated warmth and professionalism, management and supervisory staff fell short. However, several employees deserve special recognition: • Butlers Shanika and Vinroy were exceptional attentive, courteous, and proactive throughout our stay. • Nickesha and Teresa consistently greeted us and our guests by name, checked on our well-being, and went above and beyond to ensure we were happy. These individuals truly exemplify hospitality and should be recognized for their service they were the highlight of an otherwise disappointing experience. Other issues also deserve attention: • Security gate and front desk coordination were poor. Several guests had difficulty checking in because their names were “not on the list,” and security often couldn’t reach the main office. • The complimentary rooms included in our group contract remains unresolved. During the wedding week, Tamina assured us we could finalize details afterward, but when we followed up, she said it was “too late.” We requested escalation on October 9th, and she claimed to contact her supervisor, yet we’ve received no response. • On our wedding night, our room was supposed to be decorated with champagne as promised by Tamina. This never happened, and despite our butlers raising it to supervisors, no one followed up or apologized. Overall, this experience was far below what we expected as paying guests and as a wedding couple who brought significant business to your property. We left feeling undervalued, disrespected, and embarrassed by how we and our guests were treated. Unfortunately, based on this experience, we would not consider returning to Jewel Grande Montego Bay or recommending it for future events. We are still awaiting follow-up emails from Tamina and management regarding our complimentary room.”
Drugs Everywhere, No Service, No Accountability
2/10
amandasV3297QL · Family · 2025-10-17
“This is NOT a family resort. Guests openly smoked weed at the pool and beach while staff stood by and did nothing even a “Nana” left her child to get high (we know because our children were playing with her child; she ended up passing out and unable to walk coherently after smoking her joint). The fragrance of skunk was everywhere despite it being a smoke-free/drug-free hotel. Do NOT let them fool you, it was not Hookah; we know what weed looks and smells like. My husband is a cop in the United States. We booked a butler suite but no butler ever came despite asking four times, and housekeeping was inconsistent. We stayed quiet out of concern for our safety (since even staff tolerated the drug use and seemed to help facilitate it), only raising it at checkout, the manager ignored us completely. Food was pretty good at the restaurants but service was painfully slow. The buffet was underwhelming. Beach was pretty and warm but the sand was filled with trash. If you value safety, service, or honesty in advertising, avoid Jewel Grande at all costs. We will never return to Jamaica after this experience.”

View all guest reviews

Hotel info and reviews come from third-party sources.

Jewel Grande Montego Bay Resort and Spa

Book your stay

Book your stay

Book your stay

Luxurious Beachfront Property

Exquisite Amenities

Upscale Accommodations

Family-Friendly Fun

Popular amenities

Pools & wellness

Dining & drinks

Fitness & outdoors

Rooms & comfort

Safety & cleanliness

Getting around & access

Guest services

Services & essentials

Guest reviews

Fun but missed out on most activities!

Guest review

Grateful to the Staff during and after Hurricane Melissa

Guest review

⭐️Amazing ⭐

Hurricane holiday

Experience 100/10

Unforgettable Experience in Jewel Grande

Excellent stay, looking forward to my next visit to Jewel Grande Montego Bay😍🇯🇲

Overall, my stay was a fair one. Staff was friendly, hotel property was very clean, food was good.

So far disappointed

Best stay ever!

Fabulous staff!

Great stay but could be improved

A week of relaxation!

Disappointing experience

Drugs Everywhere, No Service, No Accountability

Where to next?