Hotelaholic

Negril

Riu Palace Tropical Bay - All Inclusive

Norman Manley Boulevard, Negril

8.0 Excellent791 guest reviews

Live availability

Book your stay

Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
Book your stay

HAPPI EXPERIENCE

The stay, in detail

  • Luxurious Beachfront Accommodation

    Indulge in 5-star luxury at Riu Palace Tropical Bay - All Inclusive in Negril. Enjoy stunning sea views and top-notch amenities right on the beachfront.

  • Endless Activities and Services

    From a fitness centre to water sports facilities, this resort has everything you need for a fun-filled stay. Relax in the garden, sip cocktails at the bar, or pamper yourself with room service - the choice is yours.

  • Comfort and Convenience

    Each room is elegantly furnished with modern comforts like air conditioning, flat-screen TVs, and coffee machines. With 24-hour front desk service, airport transfers, and free WiFi, your stay will be seamless.

Book now for an unforgettable stay at Riu Palace Tropical Bay - All Inclusive!

HAPPI HIGHLIGHTS

  • Beautiful property and location with beach steps away

  • Multiple outdoor pools and evening entertainment

  • Friendly and helpful staff (many named) and good mobility assistance

At the hotel

Popular amenities

79 listed
  • 24-hour front desk
  • 24-hour security
  • Aerobics
  • Air conditioning
  • Airport shuttle
  • Airport shuttle (additional charge)
  • ATM/cash machine on site
  • Bar
  • Barber/beauty shop
  • Beach
View all amenities

Pools & wellness

  • Beauty Services
  • Kids' pool
  • Massage services
  • Outdoor pool
  • Pool bar
  • Spa/wellness center
  • Swimming pool

Dining & drinks

  • Coffee Shop on site
  • Fruits
  • Kid-friendly buffet
  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware
  • Snack bar
  • Wine/champagne

Fitness & outdoors

  • Beachfront
  • Broadcast Live sport events
  • Fitness center
  • Fitness classes
  • Fitness facilities
  • Garden
  • Outdoor furniture
  • Sun loungers or beach chairs
  • Sun terrace
  • Water sport facilities on site

Rooms & comfort

  • CCTV in common areas
  • Non-smoking rooms
  • Public Bath
  • Shared lounge/TV area

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Entertainment staff
  • Fire extinguishers
  • First aid kit available
  • Guest rooms disinfected between stays
  • Hand sanitizer in guest room and key areas
  • Process in place to check health of guests
  • Security alarm
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Free Parking
  • Parking
  • Shuttle service
  • Wheelchair accessible

Guest services

  • Concierge service
  • Invoice provided
  • Laundry
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Tour desk

Services & essentials

  • Bingo
  • Canoeing
  • Car hire
  • Cashless payment available
  • Daily housekeeping
  • Designated smoking area
  • Diving
  • Evening entertainment
  • Face masks for guests available
  • Free WiFi
  • Key card access
  • Live music/performance
  • Room service
  • Snorkelling
  • Sun umbrellas
  • Themed dinner nights
  • Toilet with grab rails
  • WiFi available
  • Windsurfing

Review in focus

791 reviews
7/ 10
Spiaggia bellissima Stanze ampie, ottima pulizia, anche 2 volte al giorno
francescaritao · solo traveller · 2026-07-25

The guest experience

8.0out of 10
791 verified reviews

Loved most

  • Beautiful property and location with beach steps away
  • Multiple outdoor pools and evening entertainment
  • Friendly and helpful staff (many named) and good mobility assistance
  • Clean, spacious and comfortable rooms for many guests
  • Good breakfast and catering options

Worth knowing — Room allocation mix-ups and some rooms not matching advertised photos · Accessibility issues (no elevator, difficult for reduced mobility) · Confusing class scheduling and poor communication in places · Food labelling problems (no clear halal/vegan separation, risk of cross-contact) · Inconsistent staff friendliness in some reports and occasional missed room cleaning

How guests scored the stay

  • Location9.2

    Location is a clear strength: beach and sea steps from rooms, multiple guests call the beach 'bellissima' and praise the setting.

  • Service9.0

    Service is frequently praised (several staff named and described as welcoming, attentive and helpful, including mobility assistance). There are isolated reports of unfriendly staff and poor communication on booking changes.

  • Cleanliness8.8

    Multiple guests comment on very good cleaning (rooms cleaned twice daily, described as 'ottima pulizia' and 'clean, comfortable'), though one report notes occasional missed room cleans.

  • Overall Experience8.0

    Overall experience is positive and many guests recommend the hotel (fantastic experience, family-friendly), tempered by operational issues (room mix-ups, communication, dietary labelling and accessibility concerns).

  • Amenities7.6

    Property amenities (three outdoor pools, shows, classes) are positive, but there are problems with class scheduling/communication, lack of beach shade/umbrellas and limited elevator access for a multi-floor hotel.

  • Value for Money7.4

    Perceived value is mixed: many enjoyed the stay and recommend the property, but some feel mis-sold (suite pictures vs reality), difficulty changing dates and isolated charges/communication issues reduce perceived value.

  • Room Quality7.0

    Rooms described as comfortable and spacious by some, but there are notable issues: room allocation mix-ups, differences between advertised photos and delivered rooms, and accessibility problems (no elevator, difficult mobility access).

  • Food and Beverage7.0

    Food receives praise (good breakfast and catering staff) but multiple guests note shortcomings: restaurants not matching some tastes, unclear halal/vegan labelling, potential cross-contact and limited clear dietary separation.

Live guest feedback

Guest reviews

Mixed experiences

46% of 13 recent stays rated 8+

8.0791 reviews

  • Guest review

    7/10

    francescaritao · solo traveller · 2026-07-25

    “Spiaggia bellissima Stanze ampie, ottima pulizia, anche 2 volte al giorno”

  • Guest review

    10/10

    Zofia · family with children · 2026-07-25

    “The whole property was beautiful and large. They had 3 pools outside and the whole sea, so can't complain about any of that. We walked out of the room and the beach was just steps away, so that was absolutely lovely. Great friendly staff and food was good. I would recommend making reservations to the other restaurants for dinner. We enjoyed some of the late shows around 9-10pm. Overall, a fantastic experience and we would highly recommend this property.”

  • Guest review

    1/10

    Brown · couple · 2026-07-14

    “No help with changing my vacation dates they declined every request and yes the day where available”

  • Guest review

    9/10

    Juan Sebastian · family with children · 2026-07-04

    “Excelente lugar, cómodas las habitaciones y amplias, buena comida y tranquilo para familias”

  • Excellent staff and lovely hotel, but room allocation and food labelling need improvement

    9/10

    Mani · solo traveller · 2026-07-03

    “The hotel was very good overall, clean, comfortable and in a beautiful location. The staff were the biggest highlight of the stay. They were always available, welcoming, attentive and helpful. Lorenzo, Sharon, Kevin, Stallion, Aisha and Leticia all stood out, along with the breakfast and catering staff. Aisha and Leticia were especially helpful with my mobility needs, and the hotel generally catered well for guests with mobility issues, which made my holiday much more enjoyable. The lady doing the sweet dishes in the evening was also excellent and deserves appreciation”

  • Guest review

    8/10

    Maria del Pilar · solo traveller · 2026-06-30

    “La playa, el mar.”

  • Beautiful beach, but poor hospitality, unfriendly staff, and an overall disappointing guest experience.

    4/10

    Andre · couple · 2026-06-16

    “The beach is absolutely beautiful, with crystal-clear water and one of the best locations in Negril. The grounds are well maintained, and the resort itself has great potential. The food quality was generally good, and the rooms were comfortable.”

  • The hotel did not feel authentic. I wish I had stayed in a Jamaican owned hotel.

    7/10

    Yolande · couple · 2026-06-10

    “It was a nice location”

  • I was not really amused by the hotel. It fell a bit flat for me

    5/10

    Camile · family with children · 2026-06-06

    “The staff”

  • My stay at the RIU Palace tropical bay

    6/10

    Lorraine · solo traveller · 2026-06-05

    “The location. The staff. The entertainment”

  • Muy linda playa ,linda habitacion,comida floja

    8/10

    jorge · solo traveller · 2026-05-31

    “La habitacion,la playa hermosa,las piletas climatizadas”

  • We loved staying at this hotel! We would go back again for sure

    9/10

    Jazzmin · family with children · 2026-05-29

    “The staff were so lovely and friendly, the property was clean and the location is perfect.”

  • Nel complesso, l’esperienza è stata compromessa da una combinazione di errori gravi, mancanza di attenzione al cliente e

    4/10

    Martina Piera · solo traveller · 2026-05-26

    “Unica nota positiva di questo posto il mare è la quantità di sdraio.”

View all guest reviews

Hotel info and reviews come from third-party sources.