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Negril

Royalton Negril, An Autograph Collection All-Inclusive Resort

Norman Manley Boulevard, Negril

7.0 Very good364 guest reviews

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Luxury All-Inclusive Experience in the Caribbean

    At Royalton Negril, An Autograph Collection All-Inclusive Resort, indulge in luxury in the heart of the Caribbean. Start your day with a warm welcome and a refreshing cocktail, setting the stage for a week of extravagance.

  • Modern Suites with Spectacular Views

    Relax in air-conditioned suites offering minibars, safety boxes, and spacious living areas. Enjoy stunning views of either the garden or the Caribbean Sea from your room. Unwind in private bathrooms with showers, and stay connected with complimentary Wi-Fi.

  • Gourmet Dining and Exciting Activities

    Savor 24-hour food service, a snack bar, beach bar, and room service. Delight your taste buds with Japanese and Jamaican cuisine at the on-site restaurant. Engage in diving lessons, water sports, and nightly entertainment.

Book now for an unforgettable stay at Royalton Negril!

HAPPI HIGHLIGHTS

  • Friendly, welcoming and attentive staff

  • Excellent location / beachfront / infinity pool

  • Strong entertainment team and vibe

At the hotel

Popular amenities

60 listed
  • 24-hour front desk
  • Air conditioning
  • Bar
  • Beach
  • Beachfront
  • Cleaning standards that are effective against Coronavirus
  • Concierge service
  • Contactless check-in/check-out
  • Daily housekeeping
  • Delivered food - securely covered
View all amenities

Pools & wellness

  • Hot tub/Jacuzzi
  • Massage services
  • Outdoor pool
  • Spa/wellness center
  • Swimming pool

Dining & drinks

  • Food delivered to guest room
  • Fruits
  • Kid-friendly buffet
  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware
  • Snack bar
  • Wine/champagne

Fitness & outdoors

  • Fitness center
  • Garden
  • Private beach area
  • Sun loungers or beach chairs
  • Sun terrace
  • Water sport facilities on site

Rooms & comfort

  • Non-smoking rooms

Safety & cleanliness

  • Dry cleaning
  • Entertainment staff
  • Guest rooms disinfected between stays
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Process in place to check health of guests
  • Property cleaned by professional cleaning companies
  • Safety deposit box
  • Staff adhere to local safety protocols

Getting around & access

  • Free Parking
  • Parking
  • Private parking

Guest services

  • Ironing service
  • Kids' club
  • Laundry washed per local authority guidelines
  • Meeting/banquet facilities
  • Tour desk

Services & essentials

  • Designated smoking area
  • Diving
  • Evening entertainment
  • Face masks for guests available
  • Family rooms
  • Free WiFi
  • Games room
  • Grocery deliveries
  • Mobile app for room service
  • Non-smoking throughout
  • Room service
  • Snorkelling
  • WiFi available

Review in focus

364 reviews
7/ 10
The food was good and the intertainment
Nicola · family with children · 2026-10-23

The guest experience

7.0out of 10
364 verified reviews

Loved most

  • Friendly, welcoming and attentive staff
  • Excellent location / beachfront / infinity pool
  • Strong entertainment team and vibe
  • Some guests praised food and drinks
  • Good breakfast variety for many guests

Worth knowing — Cleanliness issues (stains, pests, moist mattress) · Rooms unfinished / construction debris / leaks · Several amenities and restaurants closed or unavailable · Operational problems: very slow check-in, lack of on-site management · In-room devices not working (TV, phone, app) and limited room options

How guests scored the stay

  • Location9.5

    Location and views repeatedly praised (beachfront, infinity pool overlooking the beach); several guests specifically called out the excellent position of the resort.

  • Service9.0

    Staff repeatedly described as friendly, welcoming and attentive (butler service and specific team members praised). Operational and management issues (very slow check-in, lack of on-site management, inconsistent processes) were noted but staff performance itself was frequently commended.

  • Food and Beverage8.0

    Food received mixed-to-positive mentions: breakfast had many options (some found taste average), while other guests called the food and drinks magnificent — overall leaning positive with variability.

  • Overall Experience8.0

    Highly mixed overall: some guests had outstanding stays with excellent hospitality and entertainment, while others experienced serious operational and room-related problems. Net sentiment leans positive due to strong staff and location despite notable negatives.

  • Amenities7.0

    Mixed: some signature amenities (infinity pool, entertainment team) praised, but many amenities and restaurants were closed or unavailable post-hurricane and water-sport offerings were not available as advertised.

Live guest feedback

Guest reviews

Mixed experiences

57% of 14 recent stays rated 8+

7.0364 reviews

  • I would have the experience again

    7/10

    Nicola · family with children · 2026-10-23

    “The food was good and the intertainment”

  • Sensacional

    10/10

    Gilmar Antonio · family with children · 2026-10-21

    “Muito conforto”

  • Royalton made me feel royal

    9/10

    Susan · couple · 2026-10-21

    “The spa was excellent, Keniel at the bell desk and the front desk staff were exceptional .Everyone was just polite .Even at the casino”

  • Guest review

    9/10

    Felicia · family with children · 2026-10-18

    “Room, property clean”

  • Guest review

    10/10

    Shanika Campbell · family with children · 2026-10-15

    “The staff was wonderful, the property was clean and amazing, the food was great👍 .. my trip was a blast i felt so welcome ...”

  • Guest review

    6/10

    Raymond · solo traveller · 2026-10-12

    “Hotel looks good 👍”

  • The overall experience was a 6/10.

    5/10

    Oshin · couple · 2026-10-07

    “The location was good, there was a vast options for breakfast. However, the taste was like a 6/10. I like the infinity pool looking over the beach, I like the staff,very friendly.”

  • Viaggio di nozze da incanto

    8/10

    Gardellini · family with children · 2026-09-06

    “Posizione e cibo”

  • Royalton Negril is not ready for guests

    2/10

    Amale · solo traveller · 2026-09-04

    “The staff were friendly and approachable.”

  • I will never stay there again. So unfair to spend your hard earned money and to be treated that way

    1/10

    Lissette · couple · 2026-08-31

    “They’re are still recovering from hurricane Melissa and all the amenities are not available. They reopened prematurely and did not advise us to allow us to decide whether we wanted to move forward and stay there or use another hotel. The manger kept giving me the round around to Change my room. We had no tv nor phone We had to walk to front desk every time we needed something. They told us the first night room service was 24 hours and then they closed that as well.. One of the days they didn’t have clean towels. I was celebrating my 7th year anniversary and spent my first two days at the front desk. Nothing was resolved”

  • Great location, amazing, attentive staff and plenty of options

    9/10

    Danisha · extended group · 2026-08-30

    “The staff were amazing!”

  • Reopening Was Premature - They were not ready.

    3/10

    Cachelle · solo traveller · 2026-08-29

    “The staff was welcoming and friendly. The food was okay.”

  • A Excellent Birthday getaway

    8/10

    gay0nnec · Family · 2026-08-28

    “⭐⭐⭐⭐⭐ The Richards Family We had an absolutely wonderful time at Royalton Negril! From the beautiful resort and relaxing atmosphere to the excellent service and hospitality, our experience was truly memorable. We celebrated A Birthday. The staff were warm, welcoming, and attentive, and we thoroughly enjoyed the food and overall ambiance. Everything came together to make our stay special and enjoyable. Thank you to the entire Royalton Negril team for a fantastic experience. We had a great time and would definitely recommend this resort to anyone looking for an amazing Jamaican getaway. Five stars from us! ⭐⭐⭐⭐⭐”

  • Entertainment and food service

    10/10

    tayt612 · Solo travel · 2026-08-28

    “I had an amazing experience at The Royalton Negril. The hospitality is unmatched. The vibe team member Twinkle was outstanding with music & the energy. Aaron the butler was incredible as a hostess making sure his service was A-1. The food & drinks was magnificent. I recommend this resort & I will be back SOON!!!”

View all guest reviews

Hotel info and reviews come from third-party sources.