Hotelaholic

Negril

Sunset at the Palms Resort - Adults Only - All Inclusive

Norman Manley Blvd, Negril

9.0 Wonderful274 guest reviews

Live availability

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Private Sandy Beach

    Experience luxury at its finest with 3 km of private sandy beach at Sunset at the Palms Resort. Relax and unwind on the pristine shores of Negril, Jamaica, just steps away from your treehouse-style room.

  • Full-Service Spa

    Indulge in pampering at the Sunset Resort’s Palms Spa. From massages to facial scrubs, treat yourself to a variety of body and beauty treatments in a tranquil and serene setting.

  • Gourmet Dining

    Savor exquisite culinary delights at the resort's restaurants. Enjoy Caribbean and international cuisine at Palm Grove Restaurant, fine dining at Lotus Leaf, or beachside sandwiches at Palm Breeze Bar & Grill. Complete your dining experience with refreshing drinks at the pool swim-up Bamboo Bar.

Escape to paradise at Sunset at the Palms Resort in Negril, Jamaica. Book now for an unforgettable luxury experience.

HAPPI HIGHLIGHTS

  • Fantastic staff

  • Great location

  • Beautiful property

At the hotel

Popular amenities

79 listed
  • 24-hour front desk
  • 24-hour security
  • Access to health care professionals
  • Adult only
  • Air conditioning
  • Bar
  • Barber/beauty shop
  • Beach
  • Beachfront
  • Beauty Services
View all amenities

Pools & wellness

  • Hair Salon Services
  • Hot tub/Jacuzzi
  • Manicure
  • Massage services
  • Outdoor pool
  • Pedicure
  • Sauna
  • Spa/wellness center
  • Spa/wellness center services
  • Swimming pool

Dining & drinks

  • Breakfast in the room
  • Delivered food - securely covered
  • Food delivered to guest room
  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware
  • Snack bar
  • Special diet menus - on request
  • Wine/champagne

Fitness & outdoors

  • Fitness center
  • Fitness facilities
  • Garden
  • Outdoor furniture
  • Private beach area
  • Sun terrace
  • Table tennis
  • Terrace
  • Water sport facilities on site

Rooms & comfort

  • Hot spring bath
  • Non-smoking rooms
  • Shared lounge/TV area

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Contactless check-in/check-out
  • Entertainment staff
  • Fire extinguishers
  • First aid kit available
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Process in place to check health of guests
  • Safety deposit box
  • Security alarm
  • Shared stationery like menus, pens are removed
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Free Parking
  • Parking

Guest services

  • Concierge service
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Meeting/banquet facilities
  • Tour desk

Services & essentials

  • Car hire
  • Cashless payment available
  • Daily housekeeping
  • Designated smoking area
  • Evening entertainment
  • Face masks for guests available
  • Free WiFi
  • Key card access
  • Live music/performance
  • Minimarket on site
  • Non-smoking throughout
  • Picnic area
  • Room service
  • Snorkelling
  • Themed dinner nights
  • WiFi available

Review in focus

274 reviews
10/ 10
The staff were excellent
Wayne · extended group · 2026-08-05

The guest experience

9.0out of 10
274 verified reviews

Loved most

  • Fantastic staff
  • Great location
  • Beautiful property

Worth knowing — Inconsistent service from some staff · Need for room upgrades · Hot tub out of order

How guests scored the stay

  • Location9.4

    Positive remarks about the beautiful and peaceful location, with proximity to shopping and dining.

  • Food and Beverage9.4

    Food was consistently praised for its quality and presentation.

  • Service9.4

    Overall positive sentiment towards the staff, though some mentioned certain staff appeared bothered.

  • Overall Experience9.4

    Most reviews express overall satisfaction and willingness to return.

  • Amenities8.9

    Good amenities like pools and beach access, though some amenities had minor issues, like the hot tub.

  • Value for Money8.8

    General consensus suggesting good value, with some mentioning it being worth the price.

  • Cleanliness8.4

    The property was reported as very clean but a casual reference to attracting ants may imply some cleanliness concerns.

  • Room Quality8.3

    Rooms could use a bit of an upgrade; otherwise, they provided a unique setting.

Live guest feedback

Guest reviews

Remarkably consistent

93% of 15 recent stays rated 8+

9.0274 reviews

  • The resort is beautiful and the staff are excellent and welcoming

    10/10

    Wayne · extended group · 2026-08-05

    “The staff were excellent”

  • Beautiful and wonderful experience

    10/10

    Alix · couple · 2026-06-15

    “I loved how nice and intimate the property felt. The grounds were beautiful and our room was spacious.”

  • Enjoyable

    7/10

    Richard · couple · 2026-06-06

    “Comfy”

  • Guest review

    10/10

    Charles · partner · 2025-10-12

    “We had an 11 day stay at Sunset at the Palms from the last week of September into the first week of October. We found staff to be genuinely friendly; not one member of staff failed to greet us as we passed around the resort, and all took the time to help with a smile on their face. So many examples of staff who went above and beyond. The buffet meals were generally good. Breakfast was a mix of standard buffet hot foods and cereals, cold meats, cheese and fruits with a daily Jamaican hot breakfast selection too. Lunch is al la carte on both the resort and beach bar. Food there was good, recommend the burgers, club sandwich and specials (which changed daily). The Chef’s showcase in many ways I felt was the star of the show, but not just because of the food which was always excellent. It was a fixed menu but different each time. What made it stand out for me was that the chef’s preparing each course were in the early stages of their careers and this was their opportunity to showcase their talents and meals. This shows a willingness on the resort’s part to develop and support their staff which reflects so positively on them. The resort grounds are beautiful, well kept but not in a manicured formal way. You have the sense of being in the tropics not a garden. The wildlife is varied – we enjoyed watching hummingbirds feed whilst laying in bed. The resort buildings and facilities are generally well maintained and kept very clean.”

  • Guest review

    10/10

    Christopher Cian · 2025-10-11

    “Amazing!”

  • Guest review

    10/10

    Nicholas Michael · partner · 2025-10-09

    “Amazing property, Great food. Jungle vibes with beach vibes. Highly recommend”

  • Guest review

    10/10

    Jennie · partner · 2025-10-09

    “The perfect hotel if you are looking to relax. No crowds at the beach. For an all inclusive the food is quite good. The rooms are fantastic. Very relaxing. ”

  • Guest review

    10/10

    Yahira · partner · 2025-10-07

    “⭐️⭐️⭐️⭐️⭐️ Sunset at the Palms – A True Jamaican Gem! My stay at Sunset at the Palms was absolutely amazing from start to finish! The resort itself is a tropical paradise — peaceful, beautifully maintained, and full of that authentic Jamaican charm. The staff truly made the experience unforgettable. A special shout-out to Lynette in the Gift Shop, who was so kind and helpful every time I stopped by. In the dining room, Jayson, Andrice, and Claudette went above and beyond to make every meal feel special. Their warm smiles, great conversation, and outstanding service made me look forward to every dining experience. The food was delicious, the atmosphere was relaxed, and the entire team made me feel like family. You can really tell they take pride in what they do. I can’t recommend Sunset at the Palms enough — it’s the perfect place to unwind, enjoy amazing service, and soak up the beauty of Negril. I’ll definitely be coming back!”

  • Guest review

    10/10

    Donald · partner · 2025-10-05

    “The staff is wonderful!!! The rooms are relaxing, clean, comfortable, welcoming and quiet, all with a balcony. ”

  • Guest review

    10/10

    Shenise · 2025-10-02

    “Everything was absolutely amazing!”

  • Guest review

    10/10

    Keith · 2025-10-01

    “Very Nice!!!”

  • Guest review

    8/10

    Sarah Elisabetha · 2025-09-29

    “Fantastic chill experience, perfect solo trip”

  • Guest review

    10/10

    Dillon Reed · partner · 2025-09-22

    “My wife and I really loved this place compared to the place we stayed at in Negril last time. It feels very safe, the staff do above and beyond, and the foliage and plants are just gorgeous. This will be our staple place in Negril from now on. ”

  • Guest review

    10/10

    Katie Ann · partner · 2025-09-21

    “loved the staff, the grounds were amazing if your into nature! ”

  • Guest review

    10/10

    Joseph Antonio · partner · 2025-09-18

    “The staff was absolutely fantastic. From the manager down to everyone else. And rice in the dining area, Erica, OMG Eric in house keeping was too kind, Easy-Pasy treated me like a king coming home from battle on the beach. I wish I could remember everyone name to give them credit. Cornelius did wonders with a steak that I didn’t know were possible. Again everyone was great. I almost hate writing this review cause I don’t want anyone to know the secrets of this beautiful place. I would rather keep it to myself, but I want the place to stay in business so I can come back year after year.”

View all guest reviews

Hotel info and reviews come from third-party sources.