Indulge in the outdoor pool, indoor pool, and sauna at Ascott Macau. Enjoy complimentary Wi-Fi and concierge services for a relaxing stay. Culinary Delights Savor authentic Chinese cuisine at Shun Hin restaurant or unwind with a drink at the stylish bar/lounge. Prime Location Ideally situated near Macau's top attractions, the hotel offers easy access to Lisboa Casino and Macau Museum of Art.
Book your stay at Ascott Macau for a memorable and luxurious experience!
✦HAPPI HIGHLIGHTS
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Great location
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Comfortable rooms
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Efficient service
At the hotel
Popular amenities
20 listed
24-hour front desk
Accessible shuttle
Banquet hall
Braille or raised signage
Concierge service
Designated smoking area
Elevator
Fitness facilities
Free newspapers in lobby
Free WiFi
View all amenities
Pools & wellness
Outdoor pool - seasonal
Sauna
Fitness & outdoors
Terrace
Safety & cleanliness
Multilingual staff
Getting around & access
No accessible shuttle
Guest services
Luggage storage
Meeting rooms
Safe-deposit box at front desk
Services & essentials
Stair-free path to entrance
Well-lit path to entrance
Review in focus
100 reviews
10/ 10
Central location and excellent service
Jan Alexander · 2025-01-13
The guest experience
8.4out of 10 100 verified reviews
Loved most
Great location
Comfortable rooms
Efficient service
Worth knowing — Inexperienced staff · Lack of certain amenities
How guests scored the stay
Location9.0
Highly praised for its perfect location and convenience.
Overall Experience8.0
Overall positive experience with a high likelihood of recommendation.
Cleanliness7.5
Guests consistently mentioned cleanliness as a positive aspect.
Room Quality7.5
Comfortable and clean rooms, with occasional issues reported.
Food and Beverage7.3
Positive feedback on breakfast and restaurant services, but some guests desired more variety.
Amenities7.0
Basic amenities provided, with some guests mentioning the lack of certain services.
Live guest feedback
Guest reviews
Mixed experiences
80% of 20 recent stays rated 8+
8.4100 reviews
Recommended
10/10
Jan Alexander · 2025-01-13
“Central location and excellent service”
spacious
10/10
allison · 2024-11-22
“beautiful room with lovely view ”
Guest review
8/10
GEMMA · 2024-08-02
“El alojamiento es bueno, la habitación junior suite era muy amplia, el hotel está en buenas condiciones y la piscina correcta”
Guest review
8/10
Angelina · family · 2023-11-28
“Spacious and high class reno. Washer was a big plus. Smell of smoke inside room despite no smoking policy. ”
Guest review
8/10
Wing Shan Pauline · family · 2023-11-17
“Convenient”
Guest review
8/10
PAULINE · 2023-11-13
“Clean
Staffs are very friendly
Convenient location ”
Guest review
10/10
kim · partner · 2023-04-26
“so much than we expected very nice hotel, bed room/ bathroom was luxurious. we are very happy and would like come back here again. Staff is very very nice and helpful.
”
Guest review
10/10
Josh Andrei · friends · 2023-01-16
“the stay was amazing and the staffs are friendly ”
Guest review
8/10
Ho chi · 2021-09-13
“its value for money !”
Read before you wanna book
4/10
Verified traveler · 2021-09-07
“No free parking, ok, maybe it’s my fault not to check carefully but the indoor pool was rent to a private swimming class and it’s occupied till 7pm on Sunday and it’s not told until I checked in and saw the notice on the desk! And no breakfast available even you are willing to pay”
Guest review
2/10
Jon · self · 2020-02-24
“I left the property a month ago because of the deadly coronavirus and they refused to give me a refund for the days I wasn’t there. Don’t stay here.”
Guest review
8/10
Verified traveler · 2020-01-07
“We stayed at Ascott for 3 days and 2 nights. I love our executive suite. It feels like home. However, their wifi is so slow if you’re using your mobile phone but it was fast using a laptop. ”
Guest review
10/10
Verified traveler · family · 2019-12-12
“The room was very spacious. The bathroom was to die for with amazing view. The buffet breakfast that was included was really good with lots of selection. To top it off, we booked this unit for 3 people. Upon checkin, I was asked if I wanted an extra bed added at no extra cost. Amazing service.”
Guest review
8/10
David · 2019-11-15
“This is my 2nd time staying in the Ascott, I was here exactly 1 yr ago too. Initially was given a room on the 3rd floor~ the wooden parquet flooring was badly cracked so I requested for a change. Thnkfully, the receptionist got us a room on the 5th floor whivh was alot better but my only complain was that it reeked of smoke despite being a non smoking room.
Generally, I find the location and price for the size of the room good but wish they would upgrade their pillows and have a variery of soft and hard ones.”
Quiet sanctuary in a busy casino city
10/10
Joseph · 2019-11-09
“Beautiful lobby, spacious and well-appointed executive suite.
Staff at front desk, especially Coey, has been most accommodating.
They help celebrate my sister's (who was travelling with us) birthday with a signed card and a birthday cupcake.
They made us feel at home.”
Guest review
10/10
Ben · friends · 2019-10-21
“Good clean rooms and good location. Breakfast was very subpar though, I didn't even eat it as it looked so unappetizing :( I think it's not run but the hotel but an outside mainland restaurant so the quality of the food and staff were bad. Skip the breakfast and eat somewhere else”
Guest review
8/10
MA. SUZETTE · 2019-10-20
“It was good but the buffet breakfast food must be improved to have various choices of viand. The buffet breakfast viand were the same from day 1 to day 5. The fresh fruits are good. ”
No guest experience oriented hotel
4/10
Verified traveler · 2019-10-20
“Overall all experience was below expectation and the whole experiences was not matching the brand standards. From check-in, answering phone-call, staff greetings, amenities in room, and cleanliness of facilities are below non-international chain hotel brands.
”
Guest review
6/10
Verified traveler · family · 2019-10-16
“A staff at the front desk named Stephanie wasn’t nice and was very condescending for no reason... Everything else and everyone else are actually fine. Good space and good amenities. Will come back, just hope that we won’t be served by Stephanie.”
Guest review
10/10
Verified traveler · family · 2019-10-16
“Property still considered quite new. The living and kitchen area combined is rather big. Overall would see it as quite spacious and well maintained.
Liked the fact that it’s not a casino but near to many of the big ones so the free shuttle buses are around, with the nearest being the MGM Macau. There is also a 24hr MacDonalds literally just across the road.”
