Hotelaholic

Macau

Grand Emperor Hotel

288 Avenida Comercial De Macau, Macau

Live availability

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Check-in
Nov 23, 2026
Check-out
Nov 25, 2026
Book your stay

HAPPI EXPERIENCE

The stay, in detail

  • Luxurious Accommodation

    Experience elegance in every detail at Grand Emperor Hotel. Our spacious guestrooms are beautifully decorated and fully air-conditioned for your comfort.

  • Entertainment and Dining

    Indulge in excitement at Emperor Palace Casino located within the hotel. After a thrilling time at the casino, treat your taste buds to a culinary journey at our three exquisite restaurants.

  • Convenient Location

    Located beside Yaohan Department Store on Avenida Comercial De Macau, our hotel offers the perfect blend of convenience and luxury for your stay in Macau.

Book now to experience the epitome of luxury and entertainment at Grand Emperor Hotel.

HAPPI HIGHLIGHTS

  • Great central location

  • Clean rooms

  • Spacious / new rooms

At the hotel

Popular amenities

49 listed
  • 24-hour front desk
  • 24-hour security
  • Air conditioning
  • ATM/cash machine on site
  • Bar
  • Car hire
  • Cashless payment available
  • CCTV in common areas
  • CCTV outside property
  • Coffee Shop on site
View all amenities

Pools & wellness

  • Spa/wellness center

Dining & drinks

  • Food delivered to guest room
  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware

Rooms & comfort

  • Non-smoking rooms

Safety & cleanliness

  • Dry cleaning
  • Fire extinguishers
  • Guest room sealed after cleaning
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Property cleaned by professional cleaning companies
  • Safety deposit box
  • Screens / Barriers between staff and guests for safety
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Free Parking
  • Lift / Elevator
  • Parking
  • Parking garage
  • Private parking

Guest services

  • Concierge service
  • Currency exchange
  • Express check-in/check-out
  • Ironing service
  • Laundry
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Meeting/banquet facilities

Services & essentials

  • Daily housekeeping
  • Family rooms
  • Free WiFi
  • Key card access
  • Non-smoking throughout
  • Room service
  • WiFi available

Review in focus

211 reviews
10/ 10
Location was great. Beside a shopping mall. And a Circle K and Starbucks for late hours snacks. Room was new and spacious for 2 people. Love the interiors. Lot of breakfast option for the 3 days that we stayed there. Also love the body wash that the hotel provides.
Leslie Anne · extended group · 2026-06-13

The guest experience

8.5out of 10
211 verified reviews

Loved most

  • Great central location
  • Clean rooms
  • Spacious / new rooms
  • Comfortable beds
  • Friendly and helpful staff
  • Good breakfast variety

Worth knowing — Invoice/billing not provided at front desk · Slow check-in / front desk inefficiency · Unprofessional staff behavior reported in some cases · Transportation/taxi issues and possible surcharges · No conversion of non-USD to MOP · Missing hand spray/bidet in some rooms

How guests scored the stay

  • Location9.5

    Consistently praised as a great, central location near shops, attractions, and transport links.

  • Cleanliness9.0

    Multiple reviews explicitly state rooms are very clean and comfortable.

  • Food and Beverage9.0

    Breakfast is repeatedly praised for having many options and good variety.

  • Overall Experience9.0

    Overall positive experience driven by location, clean rooms and helpful staff, though administrative and transport issues lowered satisfaction for some guests.

  • Room Quality8.5

    Rooms described as new, spacious and well-appointed; some mentions of firm mattresses and occasional smoke smell in a room.

  • Amenities8.5

    Good breakfast selection, in-room items like body wash and kettle noted; some missing items (no hand spray/bidet in a room) and recommendations for more dehumidification.

  • Service7.5

    Staff are often described as friendly and helpful (luggage storage, arranging cars), but several service issues were reported: billing refusal, slow check-in, and unprofessional front desk handling in some cases.

  • Value for Money7.0

    Mixed signals: one review calls out low CP (poor value) and complaints about potentially higher taxi surcharges and currency conversion issues.

Live guest feedback

Guest reviews

Remarkably consistent

100% of 6 recent stays rated 8+

8.5211 reviews
  • Guest review

    10/10

    Leslie Anne · extended group · 2026-06-13

    “Location was great. Beside a shopping mall. And a Circle K and Starbucks for late hours snacks. Room was new and spacious for 2 people. Love the interiors. Lot of breakfast option for the 3 days that we stayed there. Also love the body wash that the hotel provides.”

  • ดีมาก แนะนำเลย

    9/10

    Nattida · solo traveller · 2026-06-12

    “ห้องพักสะอาดมาก ขนาดเตียงทวินใหญ่ดี ทำเลดีเยี่ยม ฝากกระเป๋าได้ พนักงานช่วยเหลือดีมาก”

  • 推薦,下次有機會再來入住

    10/10

    伟 · couple · 2026-05-29

    “酒店員工都很熱情幫助寄存行李,叫不到車的時候 也有幫忙聯繫叫車,贊👍”

  • 地點很好,近大三巴,平日可至新葡京搭巴士,或搭公車,並且星期五-星期日有很多酒店免費接駁巴士在旁邊可搭,服務人員態度很好,房間很乾淨及舒適,推!

    9/10

    玫玲 · extended group · 2026-05-09

    “地點”

  • Guest review

    9/10

    Angela 99 · solo traveller · 2026-05-06

    “床很舒服,所有配套超讚!”

  • Guest review

    10/10

    William and Zandy · solo traveller · 2026-05-04

    “Great location and updated the hotel Rooms”

Hotel info and reviews come from third-party sources.