Sands Macao Hotel offers elegant rooms with modern amenities, including flat-screen TVs and plush seating areas. Unwind in comfort with a private bathroom equipped with complimentary toiletries and cozy slippers.
Entertainment and Dining
Indulge in a variety of entertainment options at the hotel, from the thrilling casino to the rejuvenating spa center. Enjoy a delicious meal at the on-site restaurant or take a refreshing dip in the outdoor pool.
Convenient Location
Conveniently situated just minutes away from key landmarks like the Lotus Statue and Taipa Ferry Terminal, Sands Macao Hotel provides a central hub for exploring the vibrant city of Macau.
Book your stay at Sands Macao Hotel now for an unforgettable experience!
✦HAPPI HIGHLIGHTS
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Helpful staff
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Clean rooms
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Great customer service
At the hotel
Popular amenities
32 listed
24-hour front desk
24-hour security
Air conditioning
ATM/cash machine on site
Bar
CCTV in common areas
Coffee Shop on site
Concierge service
Currency exchange
Daily housekeeping
View all amenities
Pools & wellness
Heated pool
Outdoor pool
Swimming pool
Dining & drinks
Restaurant
Fitness & outdoors
Fitness center
Fitness facilities
Rooms & comfort
Non-smoking rooms
Safety & cleanliness
Dry cleaning
First aid kit available
Hand sanitizer in guest room and key areas
Process in place to check health of guests
Staff adhere to local safety protocols
Getting around & access
Lift / Elevator
Parking
Private parking
Shuttle service
Guest services
Ironing service
Laundry
Luggage storage
Services & essentials
Free WiFi
Room service
WiFi available
Review in focus
134 reviews
10/ 10
Concierge ~ Samuel provided excellent and professional service and has been very helpful and experience helping my friend to find her lost purse and identities.
Exceptional service highlighted by multiple guests, especially Peter and other staff.
Overall Experience9.9
Overall positive feelings with a few areas needing attention.
Amenities9.5
Amenities such as the pool and jacuzzi were well received.
Cleanliness9.3
Rooms were clean as mentioned in several reviews.
Location8.8
Location noted as not the best, but reasonable access to transportation.
Food and Beverage8.8
Breakfast options were deemed very basic by guests.
Room Quality8.7
Rooms are spacious; however, quality of bedding and furnishings requires improvement.
Value for Money8.7
Comments suggested poor value relative to what matters, affecting overall perception.
Live guest feedback
Guest reviews
Consistent
88% of 17 recent stays rated 8+
9.2134 reviews
Report lost
10/10
95venusl · Friends getaway · 2026-07-22
“Concierge ~ Samuel provided excellent and professional service and has been very helpful and experience helping my friend to find her lost purse and identities.”
Helpful staff
10/10
glenmN6466OW · Family · 2026-05-08
“Cecilia from concierge was so kind and helpful when helping us to figure out where we wanted to go for our bus tickets. I had a lot of questions and she answered them all. She was expert in knowing where to go and what to do. Very friendly and available as well. We are from out of the country and she helped us greatly. Sorry my English isn’t good.”
The best employee
10/10
coltons158 · Family · 2026-05-08
“Cecilia was so helpful. She took time to guide us and take us through multiple checkpoints. We were trying to locate the hotel. She was very happy, smiley and friendly.!
Please give her a raise and promote her as soon as possible”
Cecilia is the best
10/10
D9480DSleahm · Family · 2026-05-08
“Cecilia was soooo nice and helpful!!! She was so sweet!!”
Great experience with Cecilia from concierge services
10/10
paramaounth · Business · 2026-05-07
“Cecilia from concierge services was real helpful. Went above and beyond to take us to the shuttle service.”
Great customer service!!
10/10
Discover27986691094 · Couples · 2026-05-07
“Cecilia was wonderful..! She walked us all the way to the shuttle to make sure we went on the correct one. Thanks to her for giving us the extra time and care.”
Relaxation Best Hotel
10/10
Happiness03509502274 · Family · 2026-04-30
“Dear sir/madam
The Sands Macau Hotel has served us a very satisfied, especially the quality kindly for all staff and Ms.Aillen Exala-Rodriguez many thanks for her little gifts. I can feel the kindly services as sweet heart. Thank you very much.
Best regards
Yvonne”
Amazing
10/10
E9150QXritaa · Business · 2026-04-25
“We were in this property for 5 days the place is extremely clean the staff specially koko and gaspar are amazing help koko didnt missa a single detail or help he didn’t hesitate to take an extra mile to make our stay so special thanks alot”
I wanted to ask about the easiest way to get to the airport and if they provide any shuttle service. she was so helpful.
10/10
7usam94 · Solo travel · 2026-02-25
“Amazing customer service provided by Sonia”
Hospitality at its best! A hidden gem in Sé, Macao
10/10
JenRoYUL · Friends getaway · 2026-01-09
“Our group booked 3 rooms for a 2-night stay at the Sands Macao seven months prior to our early November trip for its spacious rooms and amazing rates. We were not expecting much for an older hotel off the strip but our minds were blown by the warm, highly personalized and beyond expectations service we received from every staff member we encountered…from the doormen to the general manager. But what made the trip extra special for us were the incredible concierge and front office teams under the leadership of Sonia, Aillen and Peter.
We emailed the hotel as soon as we booked with a few questions/special requests and received a very helpful response within hours. Closer to the trip, the concierge team came through again by booking us a private transfer back to Hong Kong at a very competitive price. On arrival at the hotel, we were welcomed like family and informed that early check-in was available. Our adjacent rooms were beautifully decorated to celebrate special milestones and we greatly appreciated the map with recommendations for nearby eateries and attractions.
The concierge team checked-in on us throughout our stay … they arranged taxis - via WhatsApp once when we were unable to locate one in Taipa, made dinner reservations, walked us half way to a coffee shop off property and to Golden Court inside the hotel to ensure we didn’t get lost. They even provided a care package for the road when we left. We actually joked that we must have been confused for high rollers!
We would highly recommend this hotel to anyone looking for warm hospitality and great value.
The rooms:
Huge!
Plenty of storage, large closet, and a big safe
Coffee maker/fridge (may not be available in all room types)
A bit dated furnishings/decor, but very clean and functional
Comfortable bed
Good water pressure in the shower
Jetted tub which we did not use (high off the ground - might be challenging for those with mobility issues).
The hotel:
Very clean & spacious (you’ll get your steps!)
Beautiful pool area and well-equipped gym
Large casino (we did not play but walked through on our way to restaurants)
Powerful AC in public areas (bring a shawl/sweater!)
Excellent dinner at Golden Court and tasty traditional breakfast
No good coffee available on site in the morning but great options around the corner.
Location:
We picked this location because it is close to the HZMB Macau Port and within a 15-20 minute drive of the places we wanted to visit (Ruins of St-Paul’s, Grand Lisboa Macau, Taipa Village, and Cotai Strip)
It’s quiet, safe, and walkable.
Provides convenient, complementary shuttles to various locations.”
Outstanding service
10/10
charnn2026 · Friends getaway · 2026-01-09
“I want to give a big thank you to Andrew, one of the hotel staff. I accidentally left my wallet in a taxi without knowing the license plate number, and he kindly helped me contact the police and followed up until I got my wallet back.
His help really saved me in a stressful situation. I’m very impressed with the service and truly appreciate how caring the staff are. Highly recommended!”
Loved it here
10/10
Ambassador729088 · Family · 2025-12-24
“The whole experience staying at Sands was spectacular. Everyone was incredibly warm and welcoming, especially Peter who went above and beyond to make our stay so much more enjoyable and convenient. Being first timers in Macau, we weren't sure how things worked here and Peter was very patient and thorough in giving us directions to places we wished to visit. Our luggage was also incredibly heavy but he was so kind and assisted in moving them to our transit bus (to Hong Kong) and we are ever so grateful!”
Hotel with excellent service
10/10
Camper42573126323 · Family · 2025-12-11
“Top-notch service from all the hotel staff, especially the front office supervisors Yui, Jason & Allen! Not only are they helpful & friendly, they give great food recommendations too! Even though their hotel location is not the best, their rooms are much more spacious than most hotels. If you need directions to anywhere, their concierge staff give clear directions and can also help you book taxis to pick you from the hotel lobby (instead of having to queue at the taxi stand which is a short walk away). I had a very enjoyable stay with my parents and their friends!”
Guest review
7/10
jisun · family with children · 2025-12-01
“.”
Very mixed
4/10
F6988FJgaryw · Business · 2025-11-22
“The room looks great and is well furnished. It crashes down on the basics. The mattress on the king bed has seen way better days. The sheets were old. The rain shower in the bathroom doesn't work. Despite the large room and great view there was not an adequate work area.
Breakfast is in a restaurant that requires you to walk through the casino. It is extremely basic.
Location is not great.
Staff in the hotel are lovely but in the restaurant are a bit curt.
Poor value for money in relation to what matters.”
Macao fun trip
10/10
bbB7656DO · Couples · 2025-10-23
“Excellent customer service
Excellent customer experience
Clean rooms. ,
Quite location
20 minutes from the airport
Professionalism in all the staff members”
Pleasant stay
10/10
Qian Hui · couple · 2025-09-30
“The hotel room was clean and the staff was tentative for organizing my husbands birthday cake. Made his birthday very memorable.”
