Luxurious 5-Star Accommodation with Private Terraces
Experience the ultimate in luxury at Fairmont Mayakoba Riviera Maya - All Inclusive. Indulge in spacious guest rooms with modern amenities including flat-screen TVs and private terraces overlooking the serene lake.
Exquisite Dining Options and Outdoor Activities
Savor a delicious buffet breakfast and tantalizing Asian cuisine with vegetarian and vegan options at the on-site restaurant. Take a dip in the outdoor pool or explore water sports and cycling activities, all conveniently available at the resort.
Multilingual Staff and Exceptional Service
Feel at ease with our friendly staff fluent in German, English, and Spanish, ready to assist you with any needs or recommendations for exploring the area. Enjoy a seamless experience from check-in to check-out at Fairmont Mayakoba Riviera Maya.
Book now for an unforgettable stay at Fairmont Mayakoba Riviera Maya - All Inclusive!
✦HAPPI HIGHLIGHTS
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Property located in a beautiful part of Mexico
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General positive comment: 'Bueno'
At the hotel
Popular amenities
141 listed
24-hour front desk
24-hour security
Access to health care professionals
Accessible parking
Aerobics
Air conditioning
Airport shuttle
Airport shuttle (additional charge)
Allergy-free room
Archery
View all amenities
Pools & wellness
Barber/beauty shop
Beauty Services
Fitness/spa locker rooms
Hair Salon Services
Manicure
Massage services
Outdoor pool
Pedicure
Pool bar
Pool with view
Sauna
Spa/wellness center
Spa/wellness center services
Steam room
Swimming pool
Dining & drinks
Bar
Breakfast takeaway containers
Coffee Shop on site
Cooking class
Delivered food - securely covered
Food delivered to guest room
Fruits
Kid meals
Physical distancing in dining areas
Restaurant
Sanitized tableware & silverware
Snack bar
Special diet menus - on request
Wine/champagne
Fitness & outdoors
Beach
Beachfront
Bike tours
Cycling
Fitness center
Fitness classes
Fitness facilities
Garden
Golf course
Hiking
Kids' outdoor play equipment
Outdoor furniture
Sun loungers or beach chairs
Sun terrace
Tennis court
Tennis equipment
Terrace
Water sport facilities on site
Yoga classes
Rooms & comfort
CCTV in common areas
CCTV outside property
Non-smoking rooms
Shared lounge/TV area
Safety & cleanliness
Baby safety gates
Cleaning standards that are effective against Coronavirus
Contactless check-in/check-out
Dry cleaning
Fire extinguishers
First aid kit available
Guest room sealed after cleaning
Guest rooms disinfected between stays
Guests can opt-out any cleaning services during stay
Hand sanitizer in guest room and key areas
Physical distancing rules followed
Process in place to check health of guests
Property cleaned by professional cleaning companies
Safety deposit box
Screens / Barriers between staff and guests for safety
Security alarm
Shared stationery like menus, pens are removed
Smoke alarms
Staff adhere to local safety protocols
Getting around & access
Facilities for disabled guests
Free Parking
Lift / Elevator
Parking
Private parking
Shuttle service
Shuttle service (additional charge)
Valet parking
Guest services
Babysitting/child services
Children's playground
Concierge service
Currency exchange
Express check-in/check-out
Fax/photocopying
Invoice provided
Ironing service
Kids' club
Laundry
Laundry washed per local authority guidelines
Luggage storage
Meeting/banquet facilities
Pet basket
Pet bowls
Pets allowed
Private check-in/check-out
Tour desk
Tour/class on local culture
Walking tours
Services & essentials
ATM/cash machine on site
Board games/puzzles
Business center
Canoeing
Car hire
Cashless payment available
Chapel/shrine
Daily housekeeping
Designated smoking area
Diving
Electric vehicle charging station
Face masks for guests available
Family rooms
Free WiFi
Games room
Indoor play area
Key access
Key card access
Minimarket on site
Mobile app for room service
Non-smoking throughout
Room service
Snorkelling
Solarium
Squash
Strollers
Sun umbrellas
Thermometers for guests provided by property
Vending machine - drinks
Water slide
WiFi available
Windsurfing
Review in focus
158 reviews
6/ 10
Das Personal war sehr freundlich
Carolina · solo traveller · 2026-08-11
The guest experience
8.7out of 10 158 verified reviews
Loved most
Property located in a beautiful part of Mexico
General positive comment: 'Bueno'
Worth knowing — Room phones didn’t work for room service · Staff misrepresented package/all-inclusive status and prevented access to promised services · Promises/available services were not as advertised
How guests scored the stay
Location10.0
Property is located in a beautiful part of Mexico.
Cleanliness9.7
Standard quality for this hotel tier.
Room Quality9.6
Standard quality for this hotel tier.
Amenities9.5
Standard quality for this hotel tier.
Food and Beverage9.5
Standard quality for this hotel tier.
Overall Experience7.3
Disappointed overall due to service issues, misrepresented package, and unmet promises.
Service7.0
Negative: room phones didn’t work for room service; staff reportedly misrepresented the package and limited access to promised services.
Value for Money7.0
Negative: expensive ($3200 for 2 nights) and perceived poor value after package confusion and limits on promised inclusions.
Live guest feedback
Guest reviews
Mixed experiences
74% of 19 recent stays rated 8+
8.7158 reviews
Guest review
6/10
Carolina · solo traveller · 2026-08-11
“Das Personal war sehr freundlich”
The phones don’t work for room service. For $3200 for 2 nights, I’d rather stay at the rosewood an have a better experie
3/10
Vas · couple · 2026-02-09
“Property is located in a beautiful part of Mexico”
Desilucion
5/10
Fernando · family with children · 2026-01-19
“Bueno”
Guest review
10/10
Pierre · couple · 2025-11-16
“Tout, le ressort est exceptionnel… le lagon , les espaces , les restaurants , la qualité du all in , Les illuminations… on a ou occuper notre chambre à 14h …”
Guest review
10/10
Jeremy · family · 2025-10-04
“This a truly beautiful resort with beautiful rooms, incredible staff with amenities that are fitting with the expectations. ”
Guest review
10/10
Delaney · partner · 2025-10-02
“Fantastic - will be going back!”
Guest review
4/10
Paola · family · 2025-09-13
“Service:
A) Spent 20 mins trying to contact someone to order room service for breakfast at 8:15 am and could not get a hold of anyone. Did not receive a call back.
B) Multiple requests on restaurants went unanswered: example, additional coffee or water.
C) Drink services by the pool are subpar. Started ordering two drinks at a time since I was not sure how long it will take them to come back. Drink service by the beach was nonexistent for three out of the four days we were there: One waiter every 2 or 3 hours.
Property
A) Main pool complex and 3-4 restaurants closed for renovations. While I understand this is low season and why they are close for renovations I think this information should be clearly communicated while booking rather than after arrival to the hotel. One of the days could not sit by the pool since all the spots were taken (main pool was closed)
-Wi-Fi is spotty at best in our rooms
-AC in the rooms is not working properly. The best explanation I got is that there is a sensor that if it does not detect activity for a set number of hours it will turn the AC off until it reaches a set temperature. We set the AC to 68 and work fine during the day (as long as there was movement in the room?), at night it will get to 71 or 72 before it started working again.
Positive:
-Installations are well kept
-Food is great, especially at Tauro and Gaia
-Service on some areas of the hotel are excellent (what you would expect): Cafe maya, Gaia and Tauro for example
”
Guest review
4/10
Omar · family · 2025-09-13
“Service:
A) Spent 20 mins trying to contact someone to order room service for breakfast at 8:15 am and could not get a hold of anyone. Did not receive a call back.
B) Multiple requests on restaurants went unanswered: example, additional coffee or water.
C) Drink services by the pool are subpar. Started ordering two drinks at a time since I was not sure how long it will take them to come back. Drink service by the beach was nonexistent for three out of the four days we were there: One waiter every 2 or 3 hours.
Property
A) Main pool complex and 3-4 restaurants closed for renovations. While I understand this is low season and why they are close for renovations I think this information should be clearly communicated while booking rather than after arrival to the hotel. One of the days could not sit by the pool since all the spots were taken (main pool was closed)
-Wi-Fi is spotty at best in our rooms
-AC in the rooms is not working properly. The best explanation I got is that there is a sensor that if it does not detect activity for a set number of hours it will turn the AC off until it reaches a set temperature. We set the AC to 68 and work fine during the day (as long as there was movement in the room?), at night it will get to 71 or 72 before it started working again.
Positive:
-Installations are well kept
-Food is great, especially at Tauro and Gaia
-Service on some areas of the hotel are excellent (what you would expect): Cafe maya, Gaia and Tauro for example
”
Guest review
8/10
Edward Michael Donovan · 2025-09-13
“I was disappointed that the main pool area was closed as well as three of the dinner restaurants and the buffet breakfast restaurant. As a result, there was limited food options. I would not have booked the resort if I knew this.”
Guest review
8/10
Maggie · family with children · 2025-09-08
“Property is really nice. Convenient golf shuttle around the property that comes frequent and drivers are friendly and helpful. Only if the restaurants offer better food options. It’s all inclusive but be mindful of the excluded drinks and snacks in the room, and some restaurants have excluded items that you have to pay extra. ”
Stay was good. Unfortunately, it fell short of the stays we've had there before.
8/10
Gabriel · couple · 2025-09-08
“Unfortunately, the buffet breakfast at Laguna was closed. We always look forward to that breakfast.”
Guest review
10/10
Erin · family · 2025-08-30
“We had a great stay at the Fairmont. The food, the scenery and the activities. Everything was perfect. We plan to come back. Worth every penny.”
estancia corta
8/10
José Isabel · solo traveller · 2025-08-30
“Las vistas”
Guest review
10/10
Jorge · family · 2025-08-10
“it was Beautiful and relaxing ”
Guest review
10/10
Shirlene Asmath · 2025-08-07
“Great place for a family vacation. ”
Guest review
10/10
Chadwick Curtis · family · 2025-08-06
“Our family loved the Fairmont Mayakoba. We highly recommend it.. Irene and Sophia were so helpful and sweet !!! Food was good and the beach was great!
”
Guest review
10/10
Alejandro Royo · family · 2025-08-05
“A Truly Memorable Stay – Highly Recommended!
We recently stayed at this beautiful hotel and had a fantastic time with the family (2 adults and 2 kids – 14 & 9 years old).
From the moment we arrived, everything exceeded our expectations. The service was top-notch — every staff member we encountered was friendly, attentive, and genuinely eager to make our stay special. The room and hotel facilities were excellent, with everything impeccably maintained and thoughtfully designed for comfort and enjoyment.
The beach is beautiful, and we really appreciated the hotel’s efforts to combat sargassum and keep the shoreline clean and inviting, which allow us to enjoy the ocean every day during our stay.
One of the biggest highlights was the dining experience. The variety and quality of the food was outstanding, something you rarely find in an all-inclusive. Each meal felt like a culinary treat, with fresh ingredients, creative menus, and beautiful presentation. You can make reservations in advance for the hotel restaurants via OpenTable, which is a big plus. On the other side, waiting time for breakfast can be a bit long (up to 30 minutes) since there is only one restaurant included in the all-inclusive package. And mosquitoes can get bad at La Laguna restaurant so be prepared if you sit outside.
But overall, we couldn’t be happier with our stay. Fully recommended—we’ll definitely be back!”
Guest review
8/10
Ani · family · 2025-08-05
“I waited a week before posting this review to allow the property sufficient time to address a significant billing issue. Unfortunately, I am still awaiting a refund of $1,500 that was incorrectly charged to my account. Despite being told the "mistake" would be corrected immediately, no resolution has been made. I strongly encourage guests to review their final bill and ensure any discrepancies are resolved before departure. While the property and the service were outstanding, there were several disappointing aspects of our experience. Check-in was particularly unpleasant. We arrived at 9:00 AM after a long journey, and although the hotel was only 40% occupied, we were not allowed to access our room early. Instead, we were directed to change in the public lobby restroom. This was extremely uncomfortable and inappropriate 5 guests were forced to change in an area with no privacy, with luggage spread out on the corridor. A basic courtesy, such as offering a temporary room would have gone a long way in demonstrating hospitality and professionalism.
Additionally, the breakfast buffet was very disappointing — the selection was limited, the quality was poor, and the standards were far from "exceptional" rated hotel.I would like to extend my sincere thanks to Dmitri and the team at the beachfront restaurant. We were accommodated to have breakfast there for the duration of our stay.Dmitri and his team exemplified what true hospitality looks like with their warm, genuine service. ”
O treinamento dos funcionários é surreal, todos são extremamente atenciosos, educados, prestativos . Todos trabalham pa
10/10
Pedro · family with children · 2025-08-04
“As casitas são ótimas e extremamente confortáveis.”
