Hotelaholic

Playa del Carmen · Quintana Roo

Rosewood Mayakoba

Carr Federal Cancun, Playa del Carmen, Quintana Roo, 77710

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Check-in
Nov 23, 2026
Check-out
Nov 25, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Luxurious Spa and 6 Outdoor Swimming Pools

    Indulge in massages, body treatments, and facials at the spa. Then unwind by one of the 6 outdoor swimming pools after a round of golf.

  • Dining and Entertainment

    Savor international cuisine at Casa del Lago or opt for 24-hour room service. Enjoy drinks at the multiple bars/lounges or beach bars.

  • Elegant Rooms and Amenities

    Stay in one of the 136 guestrooms featuring private pools and Smart TVs. Free Wi-Fi and private balconies add to the comfort.

Enjoy the ultimate relaxation at the spa, gourmet dining experiences, and elegant accommodations.

HAPPI HIGHLIGHTS

  • Customer service

  • Beautiful property

  • Friendly staff

At the hotel

Popular amenities

70 listed
  • 24-hour front desk
  • Airport transportation - pickup (surcharge)
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Billiards or pool table
  • Boat tours nearby
  • Breakfast available (surcharge)
  • Children's games
  • Children's toys
View all amenities

Pools & wellness

  • Free pool cabanas
  • Full-service spa
  • Pool sun loungers
  • Pool umbrellas
  • Sauna
  • Steam room

Dining & drinks

  • Wheelchair-accessible on-site restaurant

Fitness & outdoors

  • Fitness facilities
  • Free beach cabanas
  • Free use of nearby fitness center
  • Garden
  • Golf driving range on site
  • Golf lessons available nearby
  • Golfing on site
  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace
  • Tennis lessons on site

Safety & cleanliness

  • Firepit
  • Health club
  • Multilingual staff
  • Smoke-free property

Getting around & access

  • Elevator
  • Free self parking
  • Free valet parking
  • Secured parking
  • Wheelchair accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking

Guest services

  • Concierge service
  • Ecotours on site
  • Express check-in
  • Express check-in/check-out
  • Express check-out
  • Luggage storage
  • Safe-deposit box at front desk
  • Supervised childcare/activities
  • Tours/ticket assistance

Services & essentials

  • Conference space
  • Free bicycles on site
  • Free newspapers in lobby
  • Free WiFi
  • Gift shops or newsstand
  • Internet access
  • Lifeguard on site
  • Limo or town car service available
  • Parasailing nearby
  • Personal motorized watercraft on site
  • Porter/bellhop
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Shopping on site
  • Skydiving nearby
  • Snorkeling nearby
  • Stair-free path to entrance
  • Surfing/bodyboarding nearby
  • Volleyball on site
  • Wedding services
  • Well-lit path to entrance

Review in focus

117 reviews
10/ 10
Best customer service I have ever experienced anywhere.
John · partner · 2025-09-28

The guest experience

9.8out of 10
117 verified reviews

Loved most

  • Customer service
  • Beautiful property
  • Friendly staff
  • Great amenities

Worth knowing — Increasing prices · Bug bites noted

How guests scored the stay

  • Service10.0

    Best customer service ever experienced; staff are friendly and helpful.

  • Location10.0

    Beautiful property with secluded beach; good location for visiting Mayan ruins.

  • Room Quality10.0

    Impressive suites and clean room quality mentioned.

  • Amenities10.0

    Good pools and restaurants, bikes available for guest use.

  • Overall Experience10.0

    Exceptional overall experience; guests felt pampered and appreciated.

  • Food and Beverage9.8

    Good food was mentioned; some comments on overpricing.

  • Cleanliness9.3

    Mention of extra nody bites from bugs; room was always extra cleaned.

  • Value for Money9.3

    Prices rising, but quality of service and amenities justify it.

Live guest feedback

Guest reviews

Remarkably consistent

100% of 20 recent stays rated 8+

9.8117 reviews
  • Guest review

    10/10

    John · partner · 2025-09-28

    “Best customer service I have ever experienced anywhere. ”

  • Guest review

    10/10

    Francesco · family with children · 2025-09-24

    “Amazing place!!”

  • Guest review

    10/10

    Dr Hani · partner · 2025-09-23

    “Exceptional service, impressive suites, tranquility at its finest and delicious restaurants.”

  • Guest review

    10/10

    Jennifer · friends · 2025-09-16

    “Absolutely amazing!”

  • Guest review

    10/10

    Craig · 2025-09-14

    “The staff and the property are one of the best, they get to know your needs and provide those without you asking. ”

  • Guest review

    10/10

    Olena · partner · 2025-09-12

    “Construction of the family swimming wand next door to a private beach ”

  • Guest review

    10/10

    Nancy Ann ThiLan · family · 2025-09-03

    “I loved everything about this property. The staff was always super friendly and helpful.”

  • Guest review

    10/10

    Willard · 2025-08-31

    “We absolutely adored our stay! From the moment we arrived until the time of our departure, we felt completely pampered. The stunning grounds surrounded us with breathtaking beauty, creating an enchanting backdrop for our experience. Every detail added to the charm, making our time there unforgettable.”

  • Hope we can celebrate our next birthday coming uy

    10/10

    Natalya · 2025-08-20

    “We are regular guest in this hotel for over ten years. We love the services cleanliness and attentiveness here, only prices are going bit up to much every year, same for Spa, how possibly with taxes and service fees on reg bases $515 ? We don’t even see prices like that in most upscale hotels in US. But massage is always great with Ceasar here , highly recommend him. Some Stuff little bit disoriented with new management, some complained about , some seemed optimistic. Great lunches next to pool, next year beach bar and dining area should be renovated. Was not happy about extra nody bites from bugs, I got like 10 all over my legs. Used product in room and plug , did not much gekp, need to update on that. In room dining was attentive, but again over priced. Room always extra cleaned. Birthday celebration this year abd it’s my 50 th was nit addressed, but I still love you guys. We hope to come back sion again. ”

  • Guest review

    10/10

    Ariane · family · 2025-08-20

    “Beautiful property, secluded, great pools and restaurants, friendly staff. Good location to be able to visit Mayan ruins. The only downside is a relatively small beach. Bikes are available to ride around the property. We never had to wait for anything (spa reservation, tennis reservation, restaurant, etc)”

  • Guest review

    10/10

    Alexander · 2025-08-18

    “At Rosewood, everything is always amazing!”

  • Guest review

    10/10

    Brenda · family · 2025-08-15

    “Extremely wonderful place. Pool. Outdoor shower. Great people. Good food. Gorgeous ocean. Wow. We will be back. Gracias. ”

  • Guest review

    10/10

    Sachindra · family · 2025-08-04

    “Great property and friendly staff.”

  • Guest review

    10/10

    Dennis · partner · 2025-07-09

    “Simple beautiful ”

  • Guest review

    10/10

    Maryam · family with children · 2025-06-23

    “Best experience ever. Everything is beyond amazing.”

  • Guest review

    10/10

    Jose · 2025-06-01

    “C’est relaxant et impressionnant proportionnellement hotel. C’est la même vie en rose !!!”

  • Guest review

    10/10

    Sarah · 2025-04-18

    “One of the top resorts we’ve stayed in worldwide. Can’t say enough about how much we loved it - great for families, awesome kid amenities, delicious food, boat rides, golf carts and bikes only - no cars.”

  • Guest review

    10/10

    Bonnie · partner · 2025-01-15

    “Excellent staff and cleanliness”

  • Amazing!

    10/10

    Stephanie · 2024-09-03

    “Amazing service! Such attention to detail.”

  • Impeccable hotel!

    10/10

    Jonathan · 2024-06-29

    “Amazing hotel with impeccable service and staff! ”

View all guest reviews

Hotel info and reviews come from third-party sources.