Hotelaholic

Tulum · Quintana Roo

La Valise Tulum, Member of Small Luxury Hotels

Carretera Tulum-Boca Paila Km 8.7, Tulum, Quintana Roo, 77780

9.4 Wonderful256 guest reviews

Live availability

Book your stay

Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
Book your stay

HAPPI EXPERIENCE

The stay, in detail

  • Luxurious Accommodations

    La Valise offers a unique blend of beachside accommodations and jungle-side suites, each beautifully designed with handcrafted furnishings and modern amenities. From open-air showers in rustic jungle bungalows to en-suite bathrooms in airy seafront rooms, every detail is carefully curated for a comfortable stay.

  • Spectacular Views

    Enjoy the best of both worlds with a heated infinity pool overlooking the lush jungle on one side and stunning views of the Caribbean ocean on the other. Fall asleep to the sound of the waves in beachfront rooms or unwind in hammocks with picturesque jungle views. The hotel's prime location offers guests a truly immersive tropical experience.

  • Exceptional Service

    Indulge in room service and wake up to a delicious breakfast included with your stay. With free Wi-Fi, safes for your valuables, and tea/coffee making facilities in every room, La Valise ensures a seamless and relaxing stay for all guests.

Experience the ultimate beach and jungle getaway at La Valise in Tulum. Book now for an unforgettable stay in paradise.

HAPPI HIGHLIGHTS

  • Friendly staff

  • Comfortable environment

At the hotel

Popular amenities

83 listed
  • 24-hour front desk
  • 24-hour security
  • Access to health care professionals
  • Air conditioning
  • Airport drop off
  • Airport pick up
  • Airport shuttle
  • Airport shuttle (additional charge)
  • Bar
  • Beach
View all amenities

Pools & wellness

  • Beauty Services
  • Heated pool
  • Infinity pool
  • Massage services
  • Outdoor pool
  • Plunge pool
  • Pool with view
  • Spa/wellness center
  • Spa/wellness center services
  • Swimming pool

Dining & drinks

  • Breakfast in the room
  • Breakfast takeaway containers
  • Coffee Shop on site
  • Delivered food - securely covered
  • Food delivered to guest room
  • Fruits
  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware
  • Special diet menus - on request
  • Wine/champagne

Fitness & outdoors

  • Beachfront
  • Bike tours
  • Cycling
  • Garden
  • Outdoor furniture
  • Private beach area
  • Sun loungers or beach chairs
  • Terrace
  • Yoga classes

Rooms & comfort

  • CCTV in common areas
  • CCTV outside property
  • Non-smoking rooms

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Fire extinguishers
  • First aid kit available
  • Guest room sealed after cleaning
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Property cleaned by professional cleaning companies
  • Safety deposit box
  • Screens / Barriers between staff and guests for safety
  • Shared stationery like menus, pens are removed
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Free Parking
  • Parking
  • Private parking
  • Shuttle service
  • Shuttle service (additional charge)
  • Valet parking

Guest services

  • Concierge service
  • Invoice provided
  • Laundry
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Private check-in/check-out
  • Tour desk

Services & essentials

  • Board games/puzzles
  • Cashless payment available
  • Daily housekeeping
  • Diving
  • Fishing
  • Free WiFi
  • Key access
  • Mobile app for room service
  • Non-smoking throughout
  • Room service
  • Snorkelling
  • WiFi available
  • Windsurfing

Review in focus

256 reviews
8/ 10
Temiz, konumu iyi, çalışanlar ilgili
Cemil · couple · 2026-08-17

The guest experience

9.4out of 10
256 verified reviews

Loved most

  • Friendly staff
  • Comfortable environment

Worth knowing — Poor cleanliness · High prices for low quality

How guests scored the stay

  • Service10.0

    Staff were described as very friendly and accommodating.

  • Overall Experience10.0

    Positive sentiment towards staff and overall comfort despite issues.

  • Location9.9

    Location noted to be on a dirt road and somewhat isolated.

  • Amenities9.9

    Limited options due to beach conditions, but pools available.

  • Cleanliness9.4

    Multiple complaints regarding room cleanliness and maintenance.

  • Room Quality8.9

    Negative feedback on room amenities and overall quality.

  • Food and Beverage8.9

    Breakfast quality was inadequate with limited options.

  • Value for Money8.0

    Considered a scam with high prices for low-quality experience.

Live guest feedback

Guest reviews

Mixed experiences

81% of 16 recent stays rated 8+

9.4256 reviews

  • Guest review

    8/10

    Cemil · couple · 2026-08-17

    “Temiz, konumu iyi, çalışanlar ilgili”

  • Zoals ik al zei is het zeewier dat er ligt heel jammer, maar ik zou evengoed deze accommodatie bezoeken. Het heeft een f

    9/10

    M · family with children · 2026-08-12

    “De algehele sfeer is en het fantastische personeel. En het eten is van fabuleus”

  • Guest review

    9/10

    Carolina · solo traveller · 2026-08-11

    “Kleines, gemütliches Boutique Hotel. Sehr freundliches, aufmerksames Personal. Essen Top. Lage am Strand mit Meerblick traumhaft.”

  • Disappointing

    4/10

    Veronica · couple · 2026-08-06

    “Our experience at La Valise Tulum was very disappointing. We chose this hotel based on the photographs, reputation, and the rate we paid, expecting a luxury property consistent with what is advertised. Unfortunately, the reality was very different. From the moment we arrived, we noticed a clear lack of maintenance throughout the property. The room had a blood stain on the floor, the shower area was dirty and marked, and the furniture looked worn and deteriorated. In addition, the air conditioning did not cool properly, which made the stay very uncomfortable. The outdoor areas were also poorly maintained, with dry gardens and visible neglect. The beach was covered in a large amount of sargassum with a strong unpleasant smell, making it practically impossible to enjoy. We understand that sargassum is a natural phenomenon, but we believe the hotel should clearly inform guests of this situation before booking. What was most disappointing is that the website photos do not reflect the current condition of the hotel. The experience fell far below our expectations and was not consistent with the price we paid. The staff was kind and even offered to change our room, which we appreciate. However, the issue was not limited to the room itself but rather the overall condition of the property. For that reason, we decided to leave after the first night, despite having booked a five-night stay. This was not an easy decision, especially while on vacation. We expected to enjoy a clean, well-maintained property that matched the experience the hotel promotes. We hope the management invests in improving the facilities and provides a more accurate representation of the property so that future guests can make an informed decision.”

  • Very good

    9/10

    Nasser · solo traveller · 2026-07-20

    “Wonderful stay! The beachfront location is beautiful, the breakfast and food were very good, and the service was outstanding. Every staff member, from reception to customer service, was friendly, attentive, and professional. A special thank you to Miguel, who went above and beyond with his kindness and willingness to help. It was also a pleasure meeting the owner and his wife—they are a wonderful couple doing an excellent job.”

  • Guest review

    9/10

    Ho Kiu · couple · 2026-06-21

    “Pretty interior, nice food”

  • Guest review

    10/10

    Mauricio · couple · 2026-04-04

    “Nice bedroom and great location”

  • Guest review

    10/10

    mihkel · 2025-10-07

    “Stayed in Room 1 which was gorgeous. The staff was very friendly and the breakfast was solid. Be aware that the walls are VERY thin and this is NOT a party place.”

  • Boa opção em Tulum

    7/10

    Luis claudio · couple · 2025-09-14

    “Bom café da manhã. Atendimento dos funcionários. Contato facilitado. E flexibilidade na entrada.”

  • Familiäres, gemütliches Hotel

    9/10

    Denise · family with children · 2025-08-22

    “Gemütliches Zimmer mit Strohdach, man hört das schöne Rauschen des Meeres. Von Bett und Dusche aus blickt man direkt aufs Meer, die offene Dusche ist jedoch ein wenig gewöhnungsbedürftig. Sehr freundliches Personal, vor allem Selzin von der Reception, Anna vom Restaurant und natürlich Frieda, die Hotel-Katze. Da der Strand voll Sargassum war und nicht benutzt werden konnte, waren wir froh um die drei Pools, die man zur Auswahl hat. Wir haben uns sehr wohl in diesem Hotel gefühlt.”

  • Do not stay - scam!

    1/10

    Romana · couple · 2025-08-14

    “-”

  • Guest review

    10/10

    Marcella · partner · 2025-07-21

    “Service was impeccable! Will be returning to this property for sure!”

  • Guest review

    8/10

    Sanaa · partner · 2025-07-07

    “Dear La Valise Team, We were very much looking forward to our stay at your beautiful property, and while we truly appreciated the unique design and overall atmosphere, I wanted to share a few disappointments that impacted our experience. We had booked the suite with the rolling bed, and checked in around 4:00–4:30 PM, hoping to unwind and take a few photos before our 7:30 PM dinner reservation. Unfortunately, several issues took up most of that limited window: When I reached for the robes, both had noticeable yellow stains. I texted the staff for replacements, and also reported that the A/C remote wasn’t working—important since the doors cannot be opened with the A/C on. It took nearly an hour to receive the new robes and for someone to look into the A/C issue. While I understand things can take time, the service felt very slow, especially during a time-sensitive part of our stay. Additionally, while I was getting ready, the staff troubleshooting the A/C appeared to be having a serious conversation about The A/C, which made the situation feel uncomfortable. Lastly, our booking on Expedia mentioned a complimentary bottle of wine in the suite, which we never received—something I had been looking forward to after the delays. While we truly loved the ambiance and would have enjoyed staying longer, I left feeling disappointed that we weren’t able to take the photos I envisioned, especially given the reputation and rate of the property. Thank you for taking the time to read”

  • Guest review

    10/10

    Misty · partner · 2025-07-04

    “The best customer service!! ”

  • Guest review

    10/10

    julia · 2025-05-17

    “Absolutely wonderful! ”

  • Guest review

    10/10

    Paul · partner · 2025-05-16

    “Staff was great :) we were able to walk and ride the bikes that were provided to go to various spots around the hotel! ”

View all guest reviews

Hotel info and reviews come from third-party sources.