Hotelaholic

Auckland

Crowne Plaza Auckland by IHG

128 Albert St, Auckland, 1030

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Central Location

    Located in the heart of Auckland, Crowne Plaza is just steps away from shopping, dining, and entertainment options. Explore the city with ease, with iconic landmarks like the Sky Tower just across the road.

  • Modern Amenities

    Our guest rooms are equipped with air conditioning, flat-screen TVs, and free wifi. The private bathrooms feature modern bulk amenities from Antipodes & Apotheke, emphasizing sustainability without compromising on quality.

  • Luxurious Facilities

    From a well-equipped fitness centre to a relaxing sauna, guests can unwind and rejuvenate during their stay. Indulge in a delicious meal at Aria Restaurant or sip on a drink at Aria Bar, offering a range of dining options to cater to every palate.

Experience comfort and convenience at Crowne Plaza Auckland. Book now to make the most of your stay!

HAPPI HIGHLIGHTS

  • Location

  • Friendly staff

  • Good breakfast

At the hotel

Popular amenities

69 listed
  • 24-hour front desk
  • 24-hour security
  • Access to health care professionals
  • Accessible parking
  • Air conditioning
  • ATM/cash machine on site
  • Babysitting/child services
  • Bar
  • Breakfast in the room
  • Breakfast takeaway containers
View all amenities

Pools & wellness

  • Fitness/spa locker rooms
  • Sauna

Dining & drinks

  • Delivered food - securely covered
  • Food delivered to guest room
  • Kid meals
  • Physical distancing in dining areas
  • Restaurant
  • Special diet menus - on request
  • Wine/champagne

Fitness & outdoors

  • Fitness center
  • Fitness facilities

Rooms & comfort

  • CCTV in common areas
  • CCTV outside property
  • Heating
  • Non-smoking rooms

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Contactless check-in/check-out
  • Dry cleaning
  • Fire extinguishers
  • First aid kit available
  • Guest room sealed after cleaning
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Physical distancing rules followed
  • Safety deposit box
  • Screens / Barriers between staff and guests for safety
  • Security alarm
  • Shared stationery like menus, pens are removed
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Lift / Elevator
  • Parking
  • Parking garage
  • Wheelchair accessible

Guest services

  • Concierge service
  • Currency exchange
  • Express check-in/check-out
  • Fax/photocopying
  • Invoice provided
  • Ironing service
  • Laundry
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Meeting/banquet facilities
  • Tour desk

Services & essentials

  • Business center
  • Cashless payment available
  • Daily housekeeping
  • Designated smoking area
  • Face masks for guests available
  • Family rooms
  • Free WiFi
  • Key access
  • Key card access
  • Non-smoking throughout
  • Room service
  • Toilet with grab rails
  • WiFi available

Review in focus

3,275 reviews
2/ 10
Its like a 3 star motel.
Vishan · couple · 2026-10-24

The guest experience

8.6out of 10
3275 verified reviews

Loved most

  • Location
  • Friendly staff
  • Good breakfast

Worth knowing — Unclean rooms · Loud staff during breakfast · Some maintenance needed

How guests scored the stay

  • Service9.2

    Friendly staff and helpful service consistently mentioned.

  • Location9.2

    Excellent central location noted in many reviews.

  • Overall Experience8.8

    Overall positive experience with some areas for improvement.

  • Amenities8.7

    Good amenities including guest laundry and breakfast options.

  • Value for Money8.7

    Generally seen as a good value considering location and amenities.

  • Food and Beverage8.3

    Breakfast received praise, though there were some service issues.

  • Room Quality8.2

    Rooms were generally comfortable, but some were described as substandard.

  • Cleanliness8.0

    Some reviews indicated unclean rooms and maintenance issues.

Live guest feedback

Guest reviews

Mixed experiences

80% of 10 recent stays rated 8+

8.63275 reviews
  • Guest review

    2/10

    Vishan · couple · 2026-10-24

    “Its like a 3 star motel.”

  • We had a lovely stay and will recommend to all our friends.

    10/10

    Mereana · couple · 2026-10-24

    “Staff were very friendly and a perfect spot for our visit to Auckland”

  • Guest review

    10/10

    lexani · family with children · 2026-10-22

    “Custom service”

  • Really enjoyed the convenience of the location. Denigrating again

    9/10

    melbuxton · couple · 2026-10-22

    “Great location. Walking distance to our event venue, transport and various eateries”

  • Guest review

    9/10

    Phuong Anh · family with children · 2026-10-21

    “Service across the entire team was consistently excellent - From the reception desk to the restaurant to the cleaning service. Breakfast was great and the hotel was not only clean but also had a nice modern touch. Loved our experience and recommendable to everyone.”

  • Very comfortable.

    8/10

    Anita · couple · 2026-10-20

    “Right in the city Accessible to every street”

  • Overall, my stay at Crowne Plaza Auckland by IHG was incredibly wonderful for me and my family.

    9/10

    Siavash · family with children · 2026-10-18

    “The room was exceptionally clean, and the elevators were particularly high-tech. The breakfast was on-point, except it was very simple. The hotel was located in the middle of the CBD, easily accessible by public transport and by foot.”

  • Booking platform and hotel need better communication

    4/10

    Toni · family with children · 2026-10-18

    “Clean and great location”

  • Guest review

    9/10

    Marcin · couple · 2026-10-17

    “Świetne miejsce, bardzo czysto i przestronnie. Świetne śniadanie i bardzo pomocny personel, hotel godny polecenia”

  • Great location and value for money

    10/10

    Saftas Travels · solo traveller · 2026-10-17

    “Great location and value for money”

View all guest reviews

Hotel info and reviews come from third-party sources.