Hotelaholic

Auckland

JW Marriott Auckland

22 - 26 Albert Street, Auckland, 1001

8.7 Excellent339 guest reviews

Live availability

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Luxurious Accommodations and Amenities

    Experience the epitome of luxury at JW Marriott Auckland with stylish rooms featuring upgraded entertainment systems and signature JW Marriott Bed. Indulge in the luxurious bathroom amenities and enjoy breathtaking views of the city from the heated indoor pool and fitness center.

  • Prime Location in Auckland CBD

    Conveniently situated in the heart of Auckland CBD, our hotel is just minutes away from the vibrant Queen Street for shopping and dining. Explore nearby attractions like Spark Arena with ease or let our concierge assist in arranging transportation services.

  • Culinary Delights and Ongoing Transformations

    Savor delectable dishes at JW Kitchen and unwind at JW Lounge & Bar. With a focus on premium local produce, our dining options are sure to tantalize your taste buds. Stay tuned for our upcoming transformations in 2023, promising even more memorable experiences.

Book now for an unforgettable stay at JW Marriott Auckland, where mindfulness and luxury converge seamlessly.

HAPPI HIGHLIGHTS

  • Good location

  • Friendly and helpful staff

  • Clean facilities

At the hotel

Popular amenities

77 listed
  • 24-hour front desk
  • 24-hour security
  • Access to health care professionals
  • Accessible parking
  • Air conditioning
  • Babysitting/child services
  • Bar
  • Breakfast in the room
  • Business center
  • Cashless payment available
View all amenities

Pools & wellness

  • Hot tub/Jacuzzi
  • Indoor pool
  • Pool with view
  • Sauna
  • Steam room
  • Swimming pool

Dining & drinks

  • Coffee Shop on site
  • Delivered food - securely covered
  • Food delivered to guest room
  • Fruits
  • Kid meals
  • Kid-friendly buffet
  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware
  • Special diet menus - on request
  • Wine/champagne

Fitness & outdoors

  • Fitness center
  • Fitness facilities
  • Public transport tickets

Rooms & comfort

  • CCTV in common areas
  • CCTV outside property
  • Heating

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Contactless check-in/check-out
  • Dry cleaning
  • Fire extinguishers
  • First aid kit available
  • Guest room sealed after cleaning
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Safety deposit box
  • Screens / Barriers between staff and guests for safety
  • Security alarm
  • Shared stationery like menus, pens are removed
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Lift / Elevator
  • Parking
  • Parking garage
  • Private parking
  • Valet parking

Guest services

  • Concierge service
  • Currency exchange
  • Express check-in/check-out
  • Fax/photocopying
  • Invoice provided
  • Ironing service
  • Laundry
  • Laundry washed per local authority guidelines
  • Lockers
  • Luggage storage
  • Meeting/banquet facilities
  • Private check-in/check-out
  • Tour desk

Services & essentials

  • Daily housekeeping
  • Face masks for guests available
  • Free WiFi
  • Key access
  • Key card access
  • Non-smoking throughout
  • Packed lunches
  • Room service
  • WiFi available

Review in focus

339 reviews
6/ 10
Location, handy to everything
Chong · solo traveller · 2026-10-23

The guest experience

8.7out of 10
339 verified reviews

Loved most

  • Good location
  • Friendly and helpful staff
  • Clean facilities
  • Nice amenities

Worth knowing — Noise issues · Delayed check-in · Room service quality concerns · Parking service delays

How guests scored the stay

  • Location9.2

    Multiple guests praised the location for its proximity to attractions, including Spark Arena.

  • Service9.0

    Service was highlighted positively, especially Joshi's exceptional support, though some mentioned delays.

  • Overall Experience8.9

    Majority of guests had a positive experience despite some minor inconveniences.

  • Cleanliness8.7

    Clean and modern facilities were commented on positively, but some guests had issues with room readiness.

  • Amenities8.7

    Guests appreciated the pool, spa, and fitness center; however, timing issues with check-in impacted the experience.

  • Food and Beverage8.5

    Generally positive remarks about food, but specific complaints about room service quality were noted.

  • Room Quality8.4

    Rooms were generally comfortable, but noise issues affected sleep quality for some guests.

  • Value for Money8.2

    While many found the hotel enjoyable, some felt the experience didn't fully correspond to the premium pricing.

Live guest feedback

Guest reviews

Consistent

73% of 11 recent stays rated 8+

8.7339 reviews

  • Guest review

    6/10

    Chong · solo traveller · 2026-10-23

    “Location, handy to everything”

  • good

    7/10

    RYAN · family with children · 2026-10-23

    “good”

  • Very comfortable. The breakfast was amazing and the staff are very friendly and helpful. The gym is also great, there we

    9/10

    Owens · couple · 2026-10-23

    “Very clean and very central. Walking distance to the sky tower and lots of shops.”

  • Staff were exceptional and very accommodating/kind to my two younger. Room was clean and comfortable, although, no w

    10/10

    Abbey · family with children · 2026-10-18

    “Staff, facilties”

  • A step above the rest in old Auckland town

    9/10

    Davostravels · family with children · 2026-10-14

    “The valet was very quick to assist with our bags and take the car. The check in experience was swift, informative and with a smile, well done to the staff. The room was spacious and comfortable, with ample recessed lighting. WiFi is good and the only issue was too much noise from the street (4th floor) so I'm not sure how sound proof those windows are. Room service was excellent and the Wagu burger is a must. Pool was not as warm as we hoped, but the facilities and the sauna was quite nice. The spa was out of action for cleaning though. Location is great and Queen Street is just around the corner. The standout was the breakfast at Trivet. Please ensure you add this to your booking as it has so far been the best breakfast experience in my travels around the world. The Pullman and the Hilton in the North Island were certainly worth a mention, but the Marriott was next level and you will not be left wanting. The eggs were the best I have ever had and my compliments to the chef(s) and the staff. Well done.”

  • Excellently

    10/10

    joanne · couple · 2026-10-11

    “Location”

  • We had a wonderful time

    10/10

    Kari · couple · 2026-10-07

    “The staff were exceptional. Very helpful. Very friendly”

  • Guest review

    10/10

    Dhary · extended group · 2026-10-07

    “Good service. Nice breakfast. Good location, gym and pool.”

  • We had a great stay would highly recommend this jiyel

    10/10

    Marion Savina · couple · 2026-09-18

    “Very friendly service The Restaurant food at Trivet was excellent”

  • Clean, great service,

    10/10

    Nicole · family with children · 2026-09-13

    “Clean & beautifully made up rooms. Great pool area Great service”

  • Don’t think I’ll come back for the price we paid it wasn’t worth it.

    7/10

    Sarndra · family with children · 2026-09-12

    “The breakfast was good even though the pastries were stale, the omelette was really good.”

View all guest reviews

Hotel info and reviews come from third-party sources.