Hotelaholic

Auckland

SO/ Auckland

Cnr. Customs East & Gore Street, Auckland, 1010

Live availability

Book your stay

Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
Book your stay

HAPPI EXPERIENCE

Luxurious Urban Hotel in Downtown Britomart

  • Avant-Garde Design

    Immerse yourself in the essence of the destination with avant-garde design blending seamlessly with the hotel's soul.

  • Culinary Delights

    Indulge in reimagined Asian-inspired dishes at Harbour Society, artisan coffee at Javalab Café, and cocktails at the MIXO lobby bar or HI-SO rooftop bar.

  • Vibrant Wellness Centre

    Rebalance and rejuvenate at the vibrant wellness centre, where experts specialize in de-stressing and relaxation, leaving you feeling empowered.

Book your stay at SO/Auckland, where luxury meets innovation and local charm meets global sophistication.

HAPPI HIGHLIGHTS

  • Excellent location

  • Good amenities

  • Nice food options

At the hotel

Popular amenities

85 listed
  • 24-hour front desk
  • 24-hour security
  • Access to health care professionals
  • Accessible parking
  • Air conditioning
  • Babysitting/child services
  • Bar
  • Breakfast in the room
  • Breakfast takeaway containers
  • Business center
View all amenities

Pools & wellness

  • Fitness/spa locker rooms
  • Heated pool
  • Indoor pool
  • Massage services
  • Spa/wellness center
  • Swimming pool

Dining & drinks

  • Coffee Shop on site
  • Delivered food - securely covered
  • Food delivered to guest room
  • Kid meals
  • Kid-friendly buffet
  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware
  • Snack bar
  • Special diet menus - on request
  • Wine/champagne

Fitness & outdoors

  • Fitness center
  • Fitness facilities
  • Outdoor furniture
  • Sun loungers or beach chairs
  • Terrace

Rooms & comfort

  • CCTV in common areas
  • CCTV outside property
  • Heating
  • Non-smoking rooms

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Contactless check-in/check-out
  • Dry cleaning
  • Fire extinguishers
  • First aid kit available
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Process in place to check health of guests
  • Safety deposit box
  • Screens / Barriers between staff and guests for safety
  • Security alarm
  • Shared stationery like menus, pens are removed
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Lift / Elevator
  • Parking
  • Parking garage
  • Valet parking
  • Wheelchair accessible

Guest services

  • Concierge service
  • Currency exchange
  • Express check-in/check-out
  • Fax/photocopying
  • Invoice provided
  • Ironing service
  • Laundry washed per local authority guidelines
  • Lockers
  • Luggage storage
  • Meeting/banquet facilities
  • Tour desk

Services & essentials

  • Car hire
  • Cashless payment available
  • Daily housekeeping
  • Face masks for guests available
  • Family rooms
  • Free WiFi
  • Happy hour
  • Key access
  • Key card access
  • Nightclub/DJ
  • Non-smoking throughout
  • Packed lunches
  • Room service
  • Thermometers for guests provided by property
  • Toilet with grab rails
  • WiFi available

Review in focus

1,471 reviews
10/ 10
Everything about hotel
Gordon · family with children · 2026-10-22

The guest experience

8.9out of 10
1471 verified reviews

Loved most

  • Excellent location
  • Good amenities
  • Nice food options

Worth knowing — Cleanliness issues · Service delays · Room layout concerns

How guests scored the stay

  • Location9.6

    Excellent location consistently noted across reviews.

  • Food and Beverage9.1

    Food quality praised, good breakfast and room service.

  • Amenities9.1

    Good variety of amenities mentioned, though some comments suggested areas for improvement.

  • Service9.1

    Service was generally good, though some specific complaints about responsiveness were noted.

  • Overall Experience9.1

    Good experience highlighted, with some noted frustrations affecting overall satisfaction.

  • Room Quality8.6

    Rooms generally well appointed, some layout issues were reported.

  • Value for Money8.6

    Good value mentioned, but some discrepancy between price and service level noted.

  • Cleanliness8.1

    Some reviews mentioned cleanliness issues, including hair in facilities.

Live guest feedback

Guest reviews

Consistent

82% of 11 recent stays rated 8+

8.91471 reviews
  • Guest review

    10/10

    Gordon · family with children · 2026-10-22

    “Everything about hotel”

  • great

    10/10

    BARRY · couple · 2026-10-22

    “great location staff facilities”

  • Guest review

    10/10

    Meegan · couple · 2026-10-20

    “Reviews before and have stayed 2 times since. Says it all”

  • Guest review

    9/10

    Baartzy · family with children · 2026-10-19

    “Great location. Friendly staff. Good breakfast.”

  • From

    10/10

    Natalie · family with children · 2026-10-18

    “The staff were incredible, the room was clean and spacious. The hotel lobby smelt amazing and the pool was a nice bonus!”

  • Was ok, probably wouldn’t stay again though

    5/10

    Holly · couple · 2026-10-17

    “The pool area”

  • Classy spot!

    10/10

    Shiree · couple · 2026-10-15

    “Neat hotel , quirky modern and cool”

  • Guest review

    8/10

    Maxmoet · family with children · 2026-10-14

    “Central location, comfortable bed, nice bath. Excellent service.”

  • Agréable séjour avec cependant beaucoup de déceptions.

    7/10

    NATHALIE · couple · 2026-10-13

    “La situation géographique. Le confort et le design des chambres. La possibilité de laisser les bagages gratuitement après le Check-out, ce qui permet de profiter de la ville avant de reprendre l’avion.”

  • Bon séjour

    9/10

    Mickael · couple · 2026-10-10

    “Bon emplacement dans la ville. Hôtel propre. Spa appréciable.”

  • We will be back

    9/10

    Danielle · couple · 2026-10-07

    “Location was great Modern Hotel well appointed”

View all guest reviews

Hotel info and reviews come from third-party sources.