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Rotorua

Black Swan Lakeside Boutique Hotel

171 Kawaha Point Road, Rotorua, 3010

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Lakefront Luxury Accommodation

    Black Swan Lakeside Boutique Hotel offers a picturesque setting on Lake Rotorua with rooms featuring fireplaces and stunning views of the lake, pool, or rose garden.

  • Luxurious Amenities

    Indulge in the espresso coffee machine, iPod dock, flat-screen TV, and DVD player in each room. Unwind in the monsoon rain shower and enjoy the provided luxury bath products.

  • Exquisite Dining and Activities

    Experience Pacific fusion cuisine at the lake-view restaurant and explore the manicured gardens with a private jetty, croquet lawn, and petanque court. Don't miss the chance to book a helicopter tour of the region's volcanos and thermal parks.

Book now to enjoy a luxurious lakeside retreat at Black Swan Lakeside Boutique Hotel.

HAPPI HIGHLIGHTS

  • Friendly staff

  • Excellent location

  • Beautiful environment

At the hotel

Popular amenities

66 listed
  • 24-hour security
  • Accessible parking
  • Air conditioning
  • Board games/puzzles
  • Canoeing
  • Cashless payment available
  • CCTV in common areas
  • CCTV outside property
  • Cleaning standards that are effective against Coronavirus
  • Concierge service
View all amenities

Pools & wellness

  • Fence around pool
  • Hot tub/Jacuzzi
  • Outdoor pool
  • Swimming pool

Dining & drinks

  • Delivered food - securely covered
  • Restaurant
  • Sanitized tableware & silverware
  • Special diet menus - on request
  • Wine/champagne

Fitness & outdoors

  • Cycling
  • Garden
  • Hiking
  • Outdoor fireplace
  • Outdoor furniture
  • Sun loungers or beach chairs
  • Sun terrace
  • Terrace

Rooms & comfort

  • Heating
  • Lower bathroom sink
  • Non-smoking rooms

Safety & cleanliness

  • Contactless check-in/check-out
  • Fire extinguishers
  • First aid kit available
  • Guest room sealed after cleaning
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Safety deposit box
  • Security alarm
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Free Parking
  • Parking
  • Private parking
  • Wheelchair accessible

Guest services

  • Fax/photocopying
  • Invoice provided
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Meeting/banquet facilities
  • Private check-in/check-out
  • Tour desk

Services & essentials

  • Daily housekeeping
  • Designated smoking area
  • Electric vehicle charging station
  • Family rooms
  • Fishing
  • Free WiFi
  • Higher level toilet
  • Horse riding
  • Non-smoking throughout
  • Picnic area
  • Sun umbrellas
  • Toilet with grab rails
  • WiFi available

Review in focus

317 reviews
10/ 10
fantastic hotel, friendly staff, great food, close to town and lake, beautiful gardens - free mini bar - would stay again
Catpit · family with children · 2026-10-19

The guest experience

9.2out of 10
317 verified reviews

Loved most

  • Friendly staff
  • Excellent location
  • Beautiful environment
  • Comfortable rooms
  • Delicious food

Worth knowing — Cleanliness issues reported · Noise isolation concerns

How guests scored the stay

  • Service9.9

    Exceptional service mentioned frequently with friendly and attentive staff.

  • Location9.4

    Beautiful lakeside setting with convenient access to local attractions.

  • Room Quality9.4

    Rooms were described as comfortable and well-appointed, with upgrades appreciated.

  • Amenities9.4

    Great amenities including a heated bathroom floor and lovely gardens.

  • Food and Beverage9.4

    Breakfast and dinner received high praise from guests.

  • Overall Experience9.4

    Guests expressed great satisfaction with their stay and would recommend.

  • Value for Money8.4

    Considered expensive but on par with other lakeside lodges.

  • Cleanliness8.0

    Some reviews mention dust and uncleanliness issues in rooms.

Live guest feedback

Guest reviews

Remarkably consistent

100% of 11 recent stays rated 8+

9.2317 reviews
  • Fantastic find - value for money luxury in a tranquil setting

    10/10

    Catpit · family with children · 2026-10-19

    “fantastic hotel, friendly staff, great food, close to town and lake, beautiful gardens - free mini bar - would stay again”

  • Guest review

    10/10

    nelson · family with children · 2026-10-18

    “Beautiful boutique hotel with fantastic helpful staff”

  • I would definitely stay here again.

    10/10

    Tina · extended group · 2026-10-15

    “The beds were super comfortable, the view great and the food very delicious!”

  • Family stay with a little luxury

    8/10

    Anna Vickery · solo traveller · 2026-10-07

    “The property was beautiful and the private outdoor fire place was a bonus.”

  • Guest review

    10/10

    Ronit · couple · 2026-09-14

    “Excellent location for relaxing ❣️ Beautiful view, within a short drive from natural attractions; the hotel site contain indoor and outdoor cabin for reading, intimate talk, painting, natural sightseeing, yoga, SPA, swimming, sun tending…. Or just gazing ✨”

  • Lovely place but there were issues!

    8/10

    Mary · couple · 2026-09-11

    “Location and staff”

  • Sandeep’s service was exceptional, she really made us feel welcome and was very proactive in helping deliver wonderful c

    9/10

    Jeremy · couple · 2026-09-02

    “Beautiful outlook and stunning old Victorian style house and garden”

  • Scenically beautiful, comfortable stay and staff were exceptional.

    10/10

    Jacqueline · couple · 2026-08-26

    “Beautiful location, very comfortable beds and room in general and lovely helpful staff. The breakfast was delicious. We would highly recommend staying here. It’s a quick drive/taxi to the center of town.”

  • A piece of paradise and serenity

    9/10

    Melissa · couple · 2026-08-24

    “Spectacular views on the lake”

  • Luxury stay with tranquil surrounds

    10/10

    Katrina · extended group · 2026-08-22

    “Stunning grounds, lakefront views, comfortable beds and shower pressure was amazing!”

  • Guest review

    9/10

    Louise · solo traveller · 2026-08-21

    “This was a very lovely location. The room was great and we loved the big bath. It was nice to be able to sit in the conservatory overlooking the lake and also on the deck outside. The staff were lovely and very helpful.”

View all guest reviews

Hotel info and reviews come from third-party sources.