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Rotorua

Imperial Hotel Rotorua

Rotorua

8.0 Excellent11 guest reviews

Live availability

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

Welcome to the Imperial Hotel Rotorua, where comfort meets adventure in the heart of Whakarewarewa.

  • Relaxing Amenities

    Dive into our inviting outdoor pool after a workout in our fully-equipped fitness center. Enjoy a selection of tasty snacks from our vending machine and take advantage of complimentary Wi-Fi to stay connected during your stay.

  • Comfortable Accommodations

    Choose from 39 air-conditioned rooms featuring kitchenettes with stovetops and microwaves, complemented by plush pillowtop beds. Each room also boasts a private balcony or patio for you to unwind and soak in the beautiful surroundings.

  • Convenient Location

    Located just steps away from Whakarewarewa: The Living Maori Village and minutes from the stunning Redwoods Whakarewarewa Forest, explore the vibrant culture and nature Rotorua has to offer right at your doorstep.

Don’t miss out on an unforgettable stay—book your room at Imperial Hotel Rotorua today!

HAPPI HIGHLIGHTS

  • Clean rooms

  • Helpful staff

  • Good value

At the hotel

Popular amenities

17 listed
  • Accessible shuttle
  • Bicycle parking available
  • Breakfast available (surcharge)
  • Fitness facilities
  • Free self parking
  • Free WiFi
  • Front desk (limited hours)
  • Hot springs nearby
  • Luggage storage
  • No accessible shuttle
View all amenities

Pools & wellness

  • Wheelchair-accessible pool

Fitness & outdoors

  • Outdoor furniture

Safety & cleanliness

  • Smoke-free property

Getting around & access

  • Wheelchair accessible

Guest services

  • Safe-deposit box at front desk

Services & essentials

  • Stair-free path to entrance
  • Well-lit path to entrance

Review in focus

11 reviews
10/ 10
Very clean rooms. Helpful staff. Good value
Janet · family · 2025-10-02

The guest experience

8.0out of 10
11 verified reviews

Loved most

  • Clean rooms
  • Helpful staff
  • Good value
  • Convenient location

Worth knowing — Dirty kitchen · Small bathrooms · Poor shower quality · Amenities not as advertised

How guests scored the stay

  • Location10.0

    Convenient location close to attractions, positively mentioned.

  • Food and Beverage9.0

    Basic kitchenette amenities noted; however, missing some essentials.

  • Overall Experience8.6

    Overall mixed experience with both positives and negatives highlighted.

  • Value for Money8.1

    Some expressed value concerns due to cleanliness and service issues.

  • Service8.1

    Mixed feedback; some reported helpful staff while others experienced difficulties with check-in and refunds.

  • Room Quality7.1

    Room quality varied; issues with shower and maintenance noted.

  • Amenities7.0

    Lack of advertised amenities; dirty spa pool.

Live guest feedback

Guest reviews

Mixed experiences

55% of 11 recent stays rated 8+

8.011 reviews

  • Guest review

    10/10

    Janet · family · 2025-10-02

    “Very clean rooms. Helpful staff. Good value”

  • Guest review

    4/10

    Lesley · family · 2025-09-29

    “The kitchen was dirty, fingermarks all over the copboards. hadnt been cleaned since the previous people no dish cloth or plug to do the dishes. Bathroom terribly small, in general, not the cleanest. beds were too hard, had a cheek to take bond off us when the place wasnt upto scratch, dirty outside ”

  • Guest review

    6/10

    Mai-Ling · 2025-09-28

    “Convenient location. Small kitchenette with fridge, kettle, toaster, pot,pan,utensils etc.. 👍 No complimentary small ctn of milk to go with the drink satchets though 🙄 TV but no free channels or sky 👎 Upon entry the room was tidy but once ur sitting down and looking around.... Kitchette drawers and cupboards, greasy prints everywhere 🫣 Shower was terrible. No extractor fan. Weak water pressure and the lake of water that ends up outside the shower when ur done. New shower heads and longer length glass would be good. Also advertising spa pools (what sold them for me!!)and not 1 onsite just a cold, needed a good vacuum, pool. On arrival we were asked, because we paid upfront online, that a $100 bond is required which we'd get back upon check out. Never experienced that before and what is the point for 1 night? Went to check out around 8.20ish.. Still closed, no staff anywhere. Rang the emergency # numerous times only to ring once then be rejected. Terrible service. Staff member finally shows up but can't process my refund. We go away and return a few hours later. Staff member had processed the refund. Over all experience with the Imperial Hotel, Rotorua ⭐️⭐️⭐️ ”

  • Guest review

    10/10

    Tetauru · family · 2025-09-28

    “.”

  • Guest review

    2/10

    Kale · 2025-09-24

    “Bad”

  • Guest review

    10/10

    John · partner · 2025-08-17

    “Close to Tepuia for dinber and show”

  • Guest review

    8/10

    Karen · 2025-07-12

    “I liked everything except the lift wasn't working that i didn't like”

  • Guest review

    10/10

    Ants · family · 2025-07-07

    “Newly renovated room, very spacious. Great beds and all utilities are brand new.”

  • Guest review

    6/10

    Jacqueline · partner · 2025-06-05

    “Not functioning TV, heated towel rail and fan in bathroom. Limited staff help, only one person in charge at reception. ”

  • Guest review

    6/10

    Lexey · family · 2025-06-02

    “Tv would not hook up to internet properly so couldnt watch tv. Phones coukd not hook up to free internet. We called them in three times to fix this but it didnt work. Gave in in the end”

  • Guest review

    10/10

    Robyn · 2025-05-26

    “lovely clean room, friendly helpful staff.”

View all guest reviews

Hotel info and reviews come from third-party sources.