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Rotorua

Novotel Rotorua Lakeside

9-11 Tutanekai St, Rotorua, 3201

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Luxurious Amenities

    Dip into one of the 6 spa tubs or enjoy recreational amenities like a fitness center and bicycles for rent. Complimentary wireless internet and concierge services add to the allure.

  • Dining Excellence

    Satisfy your palate at Atlas, offering international cuisine, and unwind at the bar/lounge. Enjoy 24-hour room service and indulge in full breakfasts for a fee.

  • Event Spaces and Business Services

    Featured amenities include a business center, express check-in/out, and versatile event spaces with a conference center and 10 meeting rooms. The self-parking option adds convenience.

To experience luxury and convenience in Rotorua, book your stay at Novotel Rotorua Lakeside now!

HAPPI HIGHLIGHTS

  • Friendly staff

  • Great location

  • Variety of dining options

At the hotel

Popular amenities

56 listed
  • 24-hour front desk
  • All property's electricity comes from renewable sources
  • At least 80% of all lighting comes from LEDs
  • Banquet hall
  • Biodegradable/compostable stirrers
  • Breakfast available (surcharge)
  • Bulk dispenser for toiletries
  • Change of bed sheets (on request)
  • Change of towels (on request)
  • Comprehensive recycling policy
View all amenities

Dining & drinks

  • Reusable tableware only
  • Vegetarian breakfast available

Fitness & outdoors

  • Fitness facilities
  • Garden
  • Hiking/biking trails nearby
  • Terrace
  • Vegetable garden

Safety & cleanliness

  • Eco-friendly cleaning products provided
  • Multilingual staff

Getting around & access

  • Elevator
  • Parking (limited spaces)
  • Self parking (surcharge)
  • Wheelchair accessible parking
  • Wheelchair-accessible van parking

Guest services

  • Concierge service
  • Express check-in
  • Express check-in/check-out
  • Express check-out
  • Locally-owned & organized tours & activities
  • Luggage storage
  • Safe-deposit box at front desk
  • Tours/ticket assistance

Services & essentials

  • Computer station
  • Conference center
  • Conference space
  • Designated smoking area
  • Eco-friendly toiletries
  • Electric car charging station
  • Free newspapers in lobby
  • Free WiFi
  • Guest education on local ecosystems and culture
  • Housekeeping on request
  • LED light bulbs
  • No single-use plastic soda bottles
  • No single-use plastic stirrers
  • No single-use plastic straws
  • No single-use plastic water bottles
  • Porter/bellhop
  • Renewable energy source - geothermal
  • Reusable cups only
  • Showcase for local artists
  • Sustainability/community reinvestment (10% revenue or more)
  • Vegan menu options available
  • Vegetarian menu options available
  • Water dispenser
  • Water-efficient showers only

Review in focus

167 reviews
10/ 10
Lovely location, beautiful rooms, convenient
Trudy · family · 2025-10-10

The guest experience

7.8out of 10
167 verified reviews

Loved most

  • Friendly staff
  • Great location
  • Variety of dining options
  • Excellent breakfast

Worth knowing — Dirty rooms · Outdated facilities · Inconsistent service

How guests scored the stay

  • Location9.1

    Numerous positive remarks on the hotel’s proximity to dining options and activities.

  • Service8.6

    Staff received positive mentions for being friendly and accommodating, though some service aspects were criticized.

  • Food and Beverage8.6

    Guests enjoyed the breakfast variety and quality of meals, but highlighted potential for improvement.

  • Amenities8.1

    Spa and breakfast options received praise, yet there are noted issues with maintenance.

  • Value for Money7.5

    General sentiment suggests that while some enjoyed their stay, others felt the hotel did not meet expectations.

  • Overall Experience7.5

    Overall positive experiences noted but significant issues in cleanliness and room quality impacted the stay.

  • Room Quality7.0

    Concerns over outdated conditions and cleanliness in rooms were noted.

Live guest feedback

Guest reviews

Mixed experiences

70% of 20 recent stays rated 8+

7.8167 reviews
  • Guest review

    10/10

    Trudy · family · 2025-10-10

    “Lovely location, beautiful rooms, convenient”

  • Guest review

    6/10

    Nalisha · 2025-10-09

    “Breakfast needs a upgrade, slight boring. Needs another coffee machine. Omelettes should be included in the cooking station. ”

  • Guest review

    10/10

    Jacobus J · 2025-10-08

    “Great location and a great hotel ”

  • Guest review

    10/10

    Rachel · family with children · 2025-10-02

    “Excellent”

  • Guest review

    10/10

    Andrea · family · 2025-10-02

    “Great hotel. Our room was large with a great view of the lake. Would definitely stay again”

  • Guest review

    10/10

    Stacey · 2025-10-02

    “Great location - noisy from eat street bars if on that side. ”

  • Guest review

    6/10

    Lawrence · 2025-09-29

    “Whilst the staff were very pleasant and the room was nice the one night stay was negatively impacted by the fact the rooms are not sound proofed. You can hear every noise from the corridor. This was exacerbated by the loud noise coming from the Rotorua Mega Fun Carnival over the road where you can hear the tannoy announcer word for word until late so there is no opportunity to relax. Shame this was not pointed out at the time of booking as it’s a major negative. ”

  • Guest review

    10/10

    Francesco · 2025-09-23

    “Nice location. Close to great eating establishments ”

  • Guest review

    8/10

    Erin · family · 2025-09-22

    “Breakfast menu could be better. ”

  • Guest review

    10/10

    SAYEDALI · 2025-09-22

    “Professional staff. A very clean environment. Well placed.”

  • Guest review

    6/10

    George · family · 2025-09-20

    “We loved the spa and how friendly the staff were. My daughter loved the way we were welcomed. ”

  • Guest review

    10/10

    Debbie · 2025-09-16

    “Our favourite interaction was with Sunny. She was warm, friendly and a great laugh. It set the tone for our stay, which we thoroughly enjoyed. Thanks Sunny! You’re the best x”

  • Guest review

    10/10

    Kenneth · 2025-09-12

    “NW”

  • Guest review

    8/10

    Nikolaos · 2025-09-12

    “Service was mediocre. Room service is childish with a doggy bag and while I was assured my car will be in the front waiting for me at 7am I arrived and the car was not there and they told me it would take 15minutes. ”

  • Guest review

    10/10

    Abbey · 2025-09-12

    “Absolutely fantastic staff at this hotel. Just a note, they charge for parking”

  • Guest review

    10/10

    Azamal · family with children · 2025-09-11

    “Family-friendly hotel. Good weekend away”

  • Guest review

    2/10

    Sophie · 2025-09-03

    “Needs a good clean, bathroom was blocked and dirty black mold in the bath. Carpets are run down badly n it smelled ”

  • Guest review

    2/10

    Jiangfeng · family · 2025-08-30

    “Novotel used to be my preferred choice for many years, but this stay fell well below the standard I’ve come to expect. From the poor reception service to the worn-out carpet and outdated bathroom, I was disappointed throughout my stay. Unfortunately, I won’t be returning. ”

  • Guest review

    2/10

    Ma'am · family · 2025-08-25

    “First time at Novotel. Once stepped into the room I already got bitten by fleas on my feet and legs. Carpet needs deep cleaning and couch have stains in them. Never felt uncomfortable ever in a hotel. Staffs are excellent with the service and have provided us a new room and felt a little relieved because the crawlies subsided but the toilets are dirty and have stained in the bath in shower and the ceiling is also dirty and rotting. The hotel needs renovation and is tired. I praised the staffs for being accommodating and helpful though. ”

  • Guest review

    10/10

    megumi · partner · 2025-08-24

    “Very nice ”

View all guest reviews

Hotel info and reviews come from third-party sources.