Hotelaholic

Rotorua

Pullman Rotorua

1135 Arawa St, Rotorua, 3010

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Luxurious Accommodation

    Experience 5-star luxury at Pullman Rotorua, offering elegant rooms with free WiFi and 24-hour room service.

  • Convenient Amenities

    Enjoy the convenience of a fitness centre, private parking, and a 24-hour front desk at your disposal during your stay.

  • Prime Location

    Located just a short distance from Rotorua International Stadium and key attractions like Hell's Gate Thermal Park, Pullman Rotorua is the perfect base for exploring the beauty of Rotorua.

For an unforgettable stay in Rotorua, book your room at Pullman Rotorua now and indulge in luxury and convenience.

HAPPI HIGHLIGHTS

  • Great location

  • Friendly staff

At the hotel

Popular amenities

68 listed
  • 24-hour front desk
  • Access to health care professionals
  • Accessible parking
  • Air conditioning
  • Bar
  • Breakfast in the room
  • Breakfast takeaway containers
  • Cashless payment available
  • CCTV in common areas
  • CCTV outside property
View all amenities

Pools & wellness

  • Massage services
  • Spa/wellness center

Dining & drinks

  • Delivered food - securely covered
  • Food delivered to guest room
  • Kid meals
  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware
  • Special diet menus - on request
  • Wine/champagne

Fitness & outdoors

  • Fitness center
  • Fitness facilities
  • Outdoor furniture

Rooms & comfort

  • Heating
  • Non-smoking rooms

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Contactless check-in/check-out
  • Dry cleaning
  • Fire extinguishers
  • First aid kit available
  • Guest room sealed after cleaning
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Process in place to check health of guests
  • Property cleaned by professional cleaning companies
  • Safety deposit box
  • Screens / Barriers between staff and guests for safety
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Lift / Elevator
  • Parking
  • Private parking
  • Valet parking
  • Wheelchair accessible

Guest services

  • Concierge service
  • Express check-in/check-out
  • Invoice provided
  • Ironing service
  • Laundry
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Meeting/banquet facilities

Services & essentials

  • Daily housekeeping
  • Electric vehicle charging station
  • Family rooms
  • Free WiFi
  • Happy hour
  • Higher level toilet
  • Key card access
  • Mobile app for room service
  • Non-smoking throughout
  • Packed lunches
  • Room service
  • Toilet with grab rails
  • WiFi available

Review in focus

2,596 reviews
9/ 10
A great location close to the lake, thermal pools and attractions. Quality facilities and professional staff made our stay comfortable and enjoyable.
Natalie · family with children · 2026-10-24

The guest experience

8.3out of 10
2596 verified reviews

Loved most

  • Great location
  • Friendly staff

Worth knowing — Cleanliness issues · Poor service at times

How guests scored the stay

  • Location9.4

    Frequent mentions of a great location, close to various amenities.

  • Overall Experience8.9

    Overall satisfaction expressed despite some issues, with intentions to return.

  • Amenities8.4

    Good facilities mentioned, including spa services, though some complaints exist.

  • Room Quality8.4

    Rooms were generally described as spacious and comfortable, with some issues noted in designs.

  • Cleanliness7.9

    Some reviews indicated cleanliness issues, such as marks on sheets and unclean surfaces.

  • Service7.9

    Mixed reviews with mentions of unhelpful staff and poor restaurant service.

  • Value for Money7.9

    Some reviewers felt the pricing did not match the value offered.

  • Food and Beverage7.4

    Food quality and drink options received some negative feedback, specifically on coffee.

Live guest feedback

Guest reviews

Mixed experiences

64% of 11 recent stays rated 8+

8.32596 reviews
  • Guest review

    9/10

    Natalie · family with children · 2026-10-24

    “A great location close to the lake, thermal pools and attractions. Quality facilities and professional staff made our stay comfortable and enjoyable.”

  • Guest review

    3/10

    Payton · couple · 2026-10-24

    “Very nice place, lovely staff.”

  • Guest review

    9/10

    Michelle · family with children · 2026-10-23

    “Large comfortable room, well located.”

  • Guest review

    9/10

    Katarina · extended group · 2026-10-23

    “Nice big room and excellent location”

  • A fantastic stay in Rotorua with a lovely room, great views and exceptional service – would definitely stay again!

    10/10

    James · couple · 2026-10-22

    “Really enjoyed our stay at the Pullman Hotel! The room was great with lovely views, and all the staff were incredibly friendly and helpful. Nothing was too much trouble, and any requests were easily taken care of. The valet parking was definitely worth it too – just a quick phone call and our car was waiting out the front within five minutes! Overall, a fantastic stay and we would happily stay again.”

  • We enjoyed our stay.

    9/10

    Donna G · couple · 2026-10-19

    “Very nice property with attentive staff.”

  • Great

    9/10

    Lindsey · couple · 2026-10-19

    “Covenant”

  • Good

    7/10

    Michael · couple · 2026-10-07

  • Incredibly average. For the price and the star rating nothing at all felt luxury or high end.

    5/10

    Melissa · couple · 2026-10-07

    “Location”

  • Excellent

    10/10

    John · couple · 2026-10-07

  • Average for the price

    6/10

    Timothy · solo traveller · 2026-10-07

    “Location”

View all guest reviews

Hotel info and reviews come from third-party sources.