Name: Shangri-La Barr Al Jissah, Muscat
Address: Barr Al Jissah, Muscat, 100, OM

Live guest feedback

Guest reviews

Mixed experiences

80% of 20 recent stays rated 8+

Beautiful location
8/10
Curiosity449098 · Family · 2026-01-25
“Good choice of breakfast. Beautiful location. Watersports available on calm days. Clean rooms. Bottled water provided. Only drawback is that the buffet, lunch, drinks and ice lollies are too expensive.”
my trip
10/10
274fatmaf · Friends getaway · 2026-01-18
“I went with a friend, and it was a truly enjoyable experience. I felt relaxed and thoroughly enjoyed my time at the hotel. I didn’t even visit the city center because I was content spending time at the beach, enjoying the atmosphere and the overall vibe.”
STAY AWAY FROM THIS HOTEL
2/10
486daniae · Family · 2026-01-11
“STAY AWAY FROM THIS HOTEL This is the most overpriced hotel I have ever stayed at. Guests are charged at every possible opportunity. Simply check the prices online and you’ll see for yourself. The food is extremely overpriced for the quality provided, and the portion sizes are laughably small. Staff appeared to be very poorly trained overall. Service was nearly impossible to obtain while using the beach chairs, and being charged for non-motorised beach activities such as canoes is disgraceful — something we have never experienced at any other hotel. Room cleaning was consistently carried out very late in the afternoon (around 3–4 pm), which was highly inconvenient and disruptive. The hotel appears to exploit its remote location. Guests are effectively forced to remain on-site due to the lack of nearby alternatives, and as a result are charged extraordinary prices for what is ultimately a sub-par experience. The pricing of food, beverages, activities, and services is completely unjustified given the quality, service standards, and overall experience. Rather than feeling valued as guests, we felt taken advantage of”
not a value for money + chaos
4/10
501zuzanat · Solo travel · 2026-01-04
“i was disappointed by the way how the checkin was handled and it seemed the staff were not in sync. another incident with room name etc. and as mentioned by others, for the price paid it is not meeting expectations. all extras are also super expensive and there is no luxury touch. i felt more professional on the half price resorts in emirates. i hope it saves someone from overspending and disappointment i need to cope with now. And also they changed the owner to Hilton. Hilton al Bandar”
Not bad but not 5 star
6/10
milanp957 · Family · 2025-12-30
“Just landed this morning expecting a hotel that reflected the pictures. But was disappointed. Granted we landed at 6am but had to navigate our way to our rooms with no help using our phones as torches would have expected someone to take us! Rooms are very dated and basic and not the 5 star I expected.maybe been spoilt by living in Dubai. Hotel is more 4 star max and that is probably being generous Staff are friendly but surprised a 5 star hotel does not offer table service if you don’t sit at the pool bar Only had lunch today and the buffet was passable reminded me of those cheap European all inclusive holidays Granted this is only day one so let’s see how rest of the trip is”
Please Don’t book this hotel special this hotel is not food Indian because of food problem
2/10
7Rk123 · Family · 2025-12-27
“I am writing to formally express my deep disappointment with my recent stay and dining experience at your hotel. The experience was far below expectations and completely inconsistent with the standards associated with the Shangri-La brand. Firstly, I was extremely disturbed to be served food containing insects/ants during the breakfast buffet. This reflects a serious lack of food safety and hygiene standards. Despite bringing this to the attention of the staff, there was no genuine apology or sense of accountability, which made the situation even more unacceptable. Secondly, the level of hospitality displayed by the staff was extremely poor. The staff members were blunt, unprofessional, and clearly not trained to interact respectfully with guests. During breakfast, when I requested water to be served at the table, I was rudely told that it was “self-service.” This response clearly demonstrates a lack of basic hospitality and does not align with the service standards expected from a Shangri-La property. Overall, the staff showed zero hospitality, poor communication skills, and a complete disregard for guest experience. This raises serious concerns about staff training, service quality, and adherence to both hospitality and food safety norms. I strongly urge the management to investigate this matter thoroughly and take immediate corrective actions. Such experiences damage the reputation of a globally respected brand and should not be repeated with any guest. I expect this complaint to be taken seriously and addressed promptly.”
Great for relaxing to the sound of gently crashing waves, dining experiences expensive and could be better for the price
8/10
Journ3y · Couples · 2025-12-08
“We stayed here for some beachside R&R at the end of our holiday for 3 nights and it was perfect from that perspective, but there were a few things that could have been improved to make our stay better. First the positives: - Helpful and attentive staff who were all friendly and keen to assist - Lovely sandy beach and nice pools - Plenty of sun loungers around so no issues with finding a nice spot to chill - Really nice view from our seaview room - Excellent breakfast - I had a really good experience at the Spa with the traditional Hamam - There's a nice Piano lounge at Al Bandar which has 2 happy hours from 6-7pm and 10-11pm and the 2-4-1 cocktails are nice, staff are lovely too - Kettle and tea/coffee in the room - Plenty of water provided in the room Some things that could have been better - Food and drinks are pretty expensive - for the price you'd expect an exceptional experience but that is not the case - We ordered a starter and main courses at the fish restaurant. The menu clearly separates the appetisers from the mains, but everything came at once. We made it clear that was not what we expected, the starter was taken away, no acknowledgement or apology. It felt like the waitress was trying to pretend it never happened. That was a bit odd. We were looking forward to a leisurely dinner, but in the end it was very quick! - Drinks often came after the food or with the food, so if you are expecting an aperitif, or just want your drinks first, order your drinks and wait until they arrive before ordering anything else. - We found that the Piano lounge (the only place for pre-dinner drinks that does not use plastic glasses) was closed for a private event without any warning. There were no signs or any communication to indicate that this would be the case so we were really disappointed to make our way over on our last day only to find that it was not open to us. - The Chi spa only has a steam room, rain shower and small hot tub so was a little underwhelming - On check-in we were told that 2 of the restaurants offered all you can eat buffets (not what we wanted), but we found that one also offered al a carte (Al Tanoor) - Our room was slightly dated, but nice enough”
Exceptional kids club
10/10
janah472 · Family · 2025-12-05
“⭐⭐⭐⭐⭐ 5/5 — Exceptional Kids Club Experience Our experience with the hotel’s Kids Club was absolutely outstanding. From the moment we arrived, the team made our child feel welcomed, safe, and genuinely excited to be there. The staff are incredibly caring, patient, and creative — they truly go above and beyond to engage every child, no matter their personality or age. The daily activities were thoughtfully designed, combining fun with learning: arts & crafts, sensory play, imaginative games, and little adventures that kept our daughter smiling from ear to ear. The play area is spotless, colourful, and well-equipped, and you can feel that safety and happiness are their top priorities.”
This is a true five star experience!
10/10
AycaL · Couples · 2025-11-30
“From the moment we arrived, everything was taken care of. We actually made our booking at al Husn (another and supposedly more upscale hotel at the same complex), but about 2 months after we had booked our room they decided to sell all rooms at the hotel to a large private gathering and basically threw us out of the already confirmed room - wr managed to stay a few days there. So we had to be moved to al Bandar, and I can only say that we are very glad that it happened that way. The guest relations manager Christel took care of everything and made sure that any request was taken care of within short time. She also followed up everything through quick responses through WhatsApp. Due to the fact that one of us has milk allergy, we needed some extra attention during the meals, and from the first day chef Emad took care of us at all meals. He made sure that dinner and any meal was served to the table, and completely milk free. He came out before every meal, made his suggestions or asked simply what do you want to eat. Then made it work. This is the sign of a true chef who obviously has a great interest in his work and a very high standard. At breakfast, also chef Moorthi and chef Mani took it upon themselves to make sure that everything was OK. Food was prepared in the separate part of the kitchen, and served to the table with a guarantee of no dairy product. There was not a single day where there was a slip up of this. Also the entire restaurant staff from the manager Moazat, Michelle, Sydney, Anton, Aye, Amy, Ei, Pharul, Samheet and everyone else. We didn’t manage to get everyone’s name, and that we are not mentioning them is not at sign that they didn’t do their job. Everybody was doing their job perfectly. We also want to mention our room attendant Dharmendar who decorated our bed with nice figures every day. All the people working at the beach and poolside were also extremely helpful, from the lifeguards to the people distributing towels. We specially interacted with Ravi, but again we didn’t manage to get everyone’s name. Also worth mentioning is the frankincense sommelier Khalid, who took us on the fantastic journey through the hotel and telling us about the story behind each building. We had pre-dinner drinks at the piano lounge every day, and a great thank you to Mark and Chehan and their team for making and serving fantastic, cocktails and drinks. In the spa, we can mention Mega, but again, everyone was very attentive and did their best to make our stay as good as possible. This is a fantastic hotel and a true five star service. As of January 1st 2026 this hotel will no longer be operating under the Shangri-La brand, but will be taken over by Hilton. My only advice to the new owners is to keep the fantastic and dedicated staff , that go out of their way to give the guests five star experience. And for anybody suffering from food allergies you need not fear. This is taken care of in detail by chef Emad and his team. A short note on transfer to and from the hotel: we chose to book the meet and greet service with Primeclass, and we were met by the airplane stairs and driven through the airport, fast track passport control, and then straight transferred to a limousine to the hotel. Going back, we were picked up by limousine, taken to the first class terminal and luggage checked in for us. Afterwards, we got a small hotel room inside the prime class lounge to sleep some hours before our flight at 3 o’clock in the morning. This was a service beyond expectation. Especially if you have a late night flight, this service is superb.”
Clean and enjoyable place for the family
10/10
Rawahi1990 · Family · 2025-11-27
“Amazing place for family and the kids. We enjoyed the place and the hospitality. All the best for the crew. Kids club the clean and organised”
Thanks a lot
10/10
shadhas2025 · Family · 2025-11-27
“Thanks a lot for your kindness and support my kids like the activities and the staff very friendly . We will come again for sure”
Lovely team
10/10
661aguedag · Friends getaway · 2025-11-27
“We had a great time the team were so lovely and kind and made our stay the best experience a huge thank you to Den and Muhammad!”
BEST HOTEL EXPERIENCE EVER!
10/10
zarar873 · Friends getaway · 2025-11-27
“HONESTLY best hotel experience ever with fantastic atmosphere location and staff! The staff here were something elseeee! BIG SHOUT OUT to DEN & MOHAMMAD AL HADI! My experience wouldn’t have been the same without them! I can confidently say he is one of the best concierge staff members I’ve ever encountered. He has been so attentive from the moment we first met him and has helped us throughout our whole with his warm smiles and laughter through our entrances and exits. Den gave us such a smooth wonderful check-in with her friendly professional demeanour and her smiles along the way aswell. There’s no doubt I am coming back here and if you don’t come here you’re missing out on an experience of a lifetime!”
Kids club
10/10
578lanya · Family · 2025-11-27
“Very nice. It's playful Have a wonderful day here. The kids loves coloring and exploring artistic😊😊😊 Thankyou everyone”
Must see very relaxing
10/10
smkhanmd · Couples · 2025-11-26
“One of the must see places around Muscat plz take time to go there try afternoon so you can be there around sunset walk around the beach is very relaxing food also very nice and there are multiple restaurants there”
Absolutely marvellous
10/10
CharlesMzzz · Couples · 2025-11-26
“We stayed one week in al waha on half board. I cannot find anything at all to criticise. Everything from check in, our room, the staff, the cleanliness to the food was wonderful. And don't get me started on the lazy river, the sea and the beach! All superb.”
Nice stay in Oman
10/10
CarlaM499 · Friends getaway · 2025-11-20
“Wonderfull stay 😀 We would like to thank Islam in special way for taking care about us and our room. Always nice and kind. About the hotel... The position is perfect, nice swimming pool and great mojitos at the bar 🙆and the sea is amazing. We advice 😎”
Memorable Honeymoon ❤️🌹🎂
10/10
N9179RSjosephv · Family · 2025-11-15
“We would like to extend our heartfelt appreciation for the exceptional service we received during our stay at Shangri-La Muscat – Al Waha. A very special recognition goes to Mr. Rusiru, whose outstanding care and attention truly made a difference. From our very first day, he went above and beyond to ensure our comfort. His seamless coordination with Chef Hassan Monsoor ensured that our special takeaway breakfast was prepared and delivered on time for our early departure. Their professionalism, communication, and genuine dedication to guest satisfaction were remarkable. This thoughtful gesture not only showcased their hospitality but also made us feel truly valued. We would also like to acknowledge the wonderful support from the rest of the team: Housekeeping Aj: Thank you for maintaining our room with great care and attention. IT Ibraj: We appreciate your quick assistance in fixing the Wi-Fi signal. Concierge Khalid: Your help in arranging our 2 AM taxi for our 5 AM flight, as well as guiding us on our tour to Heritage Village and Al Husn, was incredibly helpful. IRD Kishi: Thank you for delivering the congratulatory wedding cake—it made our stay even more special. Front Office Qaisar: Our smooth and welcoming check-in set a wonderful tone for our stay. Room Reservations Alfiya: Thank you for ensuring all our booking details were accurate and well-coordinated. Overall, the team made our stay truly memorable, but Mr. Rusiru deserves special praise for exemplifying the highest standards of service and hospitality. Thank you all for making our experience exceptional.”
Beach, sea and service.
10/10
michellelT8377JD · Family · 2025-11-13
“This is a very grand hotel with a lovely swimming pool and lazy river. The weather in October was perfect (hot/warm but dry). So, it did not feel humid. The beach composition is soft yellow sand, and sea swimming is possible as there is no seaweed, jellyfish or sea urchins, (the sea was lovely and warm). The only downside was booking dinner, you need to be super organised and book early in the day. We made the mistake of trying to book at the last min and only the buffet was an option. Fortunately, the lovely concierge girl booked us a table at the Sultanah restaurant; albeit a little later than we initially planned. Then whilst getting changed for dinner, room service arrived with a complimentary plate of cakes and fruit to pacify our appetites under dinner. Very unexpected and highly appreciated, thank you Shangri La.”
Memorable Family Stay with Authentic Omani Hospitality and Beautiful Beach at Shangri-La Barr Al Jissah
10/10
998victork · Family · 2025-11-03
“My wife Anna and I have stayed twice at Shangri-La Barr Al Jissah Hotel in Muscat, first for two weeks in November 2024, and then for three weeks in March 2025. Our second visit coincided with Ramadan, which gave us a unique chance to experience the local culture and see how the community celebrates this special month. The resort offers a warm and guest-friendly atmosphere, blending excellent service with authentic Omani style. The reception and room service staff are bilingual and consistently helpful, making the entire visit smooth and enjoyable. We also appreciated the 24/7 on-site nurse, who provided caring assistance when our daughter arrived from London with a running nose. The dining options are excellent, with a variety of restaurants serving Middle Eastern fusion, fresh seafood, Italian favorites, and international cuisine. The quality and diversity of food remained excellent throughout our stay, but during Ramadan was beyond our expectations. While we loved swimming in the sea, the resort also has pools suitable for guests of all ages, including secure pools designed for babies, making it a perfect place for families. One unforgettable moment was watching newborn sea turtles make their way safely to the sea, with a hotel-assigned guard ensuring their protection—it was truly magical and touching to witness. The beautiful beach and spectacular sea create the perfect setting to relax and unwind, whether you’re traveling with children or seeking a peaceful retreat. We are already looking forward to returning in mid-November 2025 for another memorable stay!”

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Shangri-La Barr Al Jissah, Muscat

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Guest reviews

Beautiful location

my trip

STAY AWAY FROM THIS HOTEL

not a value for money + chaos

Not bad but not 5 star

Please Don’t book this hotel special this hotel is not food Indian because of food problem

Great for relaxing to the sound of gently crashing waves, dining experiences expensive and could be better for the price

Exceptional kids club

This is a true five star experience!

Clean and enjoyable place for the family

Thanks a lot

Lovely team

BEST HOTEL EXPERIENCE EVER!

Kids club

Must see very relaxing

Absolutely marvellous

Nice stay in Oman

Memorable Honeymoon ❤️🌹🎂

Beach, sea and service.

Memorable Family Stay with Authentic Omani Hospitality and Beautiful Beach at Shangri-La Barr Al Jissah

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