Hotelaholic

Cebu

Crown Regency Hotel and Towers

Tower 1, Fuente Towers, Brgy Santa Cruz, Cebu, 6000

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Check-in
Nov 23, 2026
Check-out
Nov 25, 2026
Book your stay

HAPPI EXPERIENCE

The stay, in detail

  • Luxurious Spa Experience

    Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. Indulge in relaxation and rejuvenation at our top-notch spa facilities.

  • Exciting Recreational Amenities

    Enjoy the recreational amenities, including a nightclub, an indoor pool, and a spa tub. Experience ultimate entertainment and leisure during your stay with us.

  • Gourmet Dining and Entertainment

    Dine at Fifties Cafe or enjoy 24-hour room service. Choose from multiple dining options and unwind with a drink at one of our bars/lounges. Your culinary desires are sure to be satisfied.

Book now to elevate your travel experience.

HAPPI HIGHLIGHTS

  • Polite and helpful staff

  • Smooth check-in process

  • Convenient location

At the hotel

Popular amenities

34 listed
  • 24-hour fitness facilities
  • 24-hour front desk
  • Airport transportation - pickup (surcharge)
  • ATM/banking
  • Banquet hall
  • Billiards or pool table
  • Breakfast available (surcharge)
  • Concierge service
  • Designated smoking area
  • Elevator
View all amenities

Pools & wellness

  • Full-service spa
  • Pool sun loungers
  • Sauna
  • Steam room

Dining & drinks

  • Snack bar/deli

Rooms & comfort

  • Television in common areas

Getting around & access

  • Free self parking
  • Wheelchair accessible parking
  • Wheelchair-accessible van parking

Guest services

  • Express check-in
  • Express check-in/check-out
  • Express check-out
  • Meeting rooms
  • Safe-deposit box at front desk

Services & essentials

  • Free WiFi
  • Free wired internet
  • Gift shops or newsstand
  • Grocery/convenience store
  • Internet access in public areas - surcharge
  • Library
  • Nightclub
  • Porter/bellhop
  • Shopping on site
  • Wedding services

Review in focus

108 reviews
6/ 10
Check-in procedure was very smooth. Passport copy, address & email info with a small deposit and voila! The staff members were very polite, friendly, and helpful. I was greeted with warm smiles and kind comments from the security staff and check-in crew. They have a crazy "no visitors" policy, and they charge you if you have guests after 10p. Not mentioned on the website. Hm The building is old and needs a little TLC. The reviews about the shower draining slow are true. Additionally, the sink in unit 2507 leaked water onto the floor when used. The A/C unit was cold enough to refrigerate food. (Not quite cold enough for ice cream though.) I attempted to order room service shortly after check-in (7:30p) only to find that they didn't have burgers or pizza available, but they are the prominent items displayed on their menus. Fortunately, there are several restaurants within walking distance. The bed was comfortable, but the 27" TV was quite small. There are wonderful unobstructed views from the 25th floor. This building has an observatory level that was closed during my stay. There is a casino located on the 3rd floor, and a pool and fitness center available for those interested. Transportation is available right outside the front door, but there are times when the grab taxis are not in the area and you have to keep trying, or use one of the local taxis stationed out front. Check-out is straightforward. Turn in your key, wait for room inspection, then receive your deposit.
Dwayne · 2025-08-16

The guest experience

Loved most

  • Polite and helpful staff
  • Smooth check-in process
  • Convenient location

Worth knowing — Old and outdated building · Limited food options · Slow drainage in bathroom

How guests scored the stay

  • Service8.6

    Staff were very polite, friendly, and helpful, providing good service.

  • Location7.7

    Conveniently located with several restaurants within walking distance.

Live guest feedback

Guest reviews

Mixed experiences

45% of 20 recent stays rated 8+

  • Time for remodeling!

    6/10

    Dwayne · 2025-08-16

    “Check-in procedure was very smooth. Passport copy, address & email info with a small deposit and voila! The staff members were very polite, friendly, and helpful. I was greeted with warm smiles and kind comments from the security staff and check-in crew. They have a crazy "no visitors" policy, and they charge you if you have guests after 10p. Not mentioned on the website. Hm The building is old and needs a little TLC. The reviews about the shower draining slow are true. Additionally, the sink in unit 2507 leaked water onto the floor when used. The A/C unit was cold enough to refrigerate food. (Not quite cold enough for ice cream though.) I attempted to order room service shortly after check-in (7:30p) only to find that they didn't have burgers or pizza available, but they are the prominent items displayed on their menus. Fortunately, there are several restaurants within walking distance. The bed was comfortable, but the 27" TV was quite small. There are wonderful unobstructed views from the 25th floor. This building has an observatory level that was closed during my stay. There is a casino located on the 3rd floor, and a pool and fitness center available for those interested. Transportation is available right outside the front door, but there are times when the grab taxis are not in the area and you have to keep trying, or use one of the local taxis stationed out front. Check-out is straightforward. Turn in your key, wait for room inspection, then receive your deposit.”

  • Guest review

    6/10

    Mary · 2025-08-12

    “This place use to be really nice. Now it looks haunted and old. At night the lobby is so dark like they are saving electricity. Rooms are okay. Clean, but old. ”

  • Guest review

    10/10

    Angela Asuncion · 2025-07-30

    “none”

  • Guest review

    8/10

    Stephen · 2025-07-01

    “I enjoyed my 7 nights here. Breakfast was very limited but ok. The room was very comfortable and AC was good. Outside windows were very dirty. Shower was lukewarm and never warmer. Bathroom sink got very hot water. Bathroom drain was very slow. House keeping was very good but not available on Sunday. I thought this hotel was a good value for what I paid. ”

  • Misleading

    4/10

    Verified traveler · 2025-06-26

    “The place was not as clean, the shower room floods every time we shower. They never inform us about the main swimming pool was under renovation when we booked it. The other swimming was pathetic and needed maintenance. Our stay was unpleasant.”

  • Guest review

    2/10

    Analisa · partner · 2025-06-21

    “We received a call in our room from the their staff and demanding for additional charges Php 7,500 for my siblings stayed few hours with us in the room from 3am to 7am. Toilet bowl won't flush and shower clogged. Pool was closed. ”

  • pleasantly surprised nice place to stay!

    10/10

    Dennis · 2025-06-03

    “Place was in a good location , walking distance to the mall .. Would be nicer with a pool more updated & a lil deeper for adults..Otherwise we enjoyed our stay there.. price was affordable . I'd prefer not to go beyond the 19th floor as a change in elevators is required for 20 & up ”

  • Guest review

    8/10

    A · 2025-03-15

    “Love this hotel, the construction is your original high quality material that's hard to find nowadays - strong and solid. The room was quite spacious and enjoyed the awesome views from the upper levels. They have a fully fitted gym that was a pleasure to use as well as both indoor and outdoor swimming pools. Location is an easy 3mins walk away from Robertson Mall. Only major issue we had was the occasional cold showers and low water pressure we encountered from time to time.”

  • Guest review

    2/10

    Faith · 2025-01-20

    “No water, toilet disgusting and sink bowl the water is block,dangerous fire exit its been blocked, tv no remote control even i request, swimming pool its dirty and smell urine and no light...”

  • Guest review

    6/10

    Angeles · family · 2025-01-17

    “Place need renovation. They had to use air fresheners in the lobby to make smell good. Other floors you might want to wear mask.”

  • Guest review

    4/10

    Suseth · family · 2025-01-10

    “The bathroom sink is clog, no hot water for shower and did not provide drinking water even we asked for it.”

  • Guest review

    2/10

    PATRICK · 2025-01-06

    “At ine time, this WAS probably a very nice and fun hotel. They had thrill rides on the roof. Upscale club, etc. Sadly, this place is so run down and in life support. The pool area was falling apart. Only the mail pool was open. Tiles missing around it, an empty spa pool full of scum. Same for the hot tub. Empty except of mold in the bottom. In my room, the first thing i saw was two long black hairs in the sink. And theres no hot water!!! They offered a refund if i left. I stayed two nights, only long enough to find a decent hotel (Quest Hotel is where to go in Cebu!). The staff are SO KIND AND FRIENDLY, HELPFUL. I feel bad for them. They need jobs, and the owners have given up, leaving the staff to face the guests who are disappointed. Expedia should remove this hotel from its list.”

  • Guest review

    8/10

    Sulaiman · friends · 2024-11-22

    “Hot water not available and water leaking outside shower make area outside shower wet. Beakfast not good for price. Just sausages and rice plus coffe. ”

  • Guest review

    10/10

    Lee · family · 2024-08-29

    “-”

  • Guest review

    4/10

    Chris M · family with children · 2024-08-02

    “The hotel is average to poor. There was no hot water, the toilets were not working properly and facility upkeep is not up to par. The service was poor as I believe the management has not properly training staff in the providing good service to guest. ”

  • Guest review

    2/10

    Jizzel Fatty Ypil · 2024-07-21

    “Needs to repair the entire hotel”

  • Guest review

    8/10

    Ronald · 2024-07-21

    “Good service”

  • Guest review

    10/10

    Peter · family · 2024-07-19

    “The checkin was painless and the room was very clean and nice. All amenities were very close which makes it nice.”

  • Guest review

    4/10

    Kenneth · family · 2024-06-20

    “The food at breakfast was terrible!!”

  • Guest review

    10/10

    Elliot · partner · 2024-06-05

    “A clean property close to shopping and entertainment. ”

View all guest reviews

Hotel info and reviews come from third-party sources.