Relax and unwind with indulgent massages and facials at our premium spa. Enjoy delectable meals at any of our 7 restaurants and savor a drink at one of our 4 bars/lounges.
Convenient Amenities and Services
Benefit from complimentary wireless internet, express check-in, and a 24-hour front desk. Your safety is our priority with a safe deposit box and free onsite parking.
Elegant Rooms and Entertainment
Stay in comfort in our air-conditioned rooms with Smart TVs and free Wi-Fi. Pamper yourself in the deep soaking bathtubs and rainfall showerheads in the private bathrooms. Digital programming and housekeeping services ensure a delightful stay.
Book now for an unforgettable stay at Fili Hotel Cebu, your gateway to luxury and relaxation!
✦HAPPI HIGHLIGHTS
✦
Great location
✦
Excellent value
✦
Good amenities
At the hotel
Popular amenities
15 listed
24-hour fitness facilities
24-hour front desk
ATM/banking
Breakfast available (surcharge)
Casino nearby
Concierge service
Designer stores on site
Elevator
Express check-in
Express check-in/check-out
View all amenities
Pools & wellness
Health or beauty spa nearby
Safety & cleanliness
Smoke-free property
Getting around & access
Free self parking
Guest services
Safe-deposit box at front desk
Services & essentials
Free WiFi
Review in focus
54 reviews
6/ 10
Friendly staffs
Malou April · family with children · 2025-10-02
The guest experience
9.0out of 10 54 verified reviews
Loved most
Great location
Excellent value
Good amenities
Worth knowing — Poor cleanliness · Slow service response
How guests scored the stay
Location9.5
The location connected to a mall and the offerings around it enhance the experience.
Amenities9.5
Great amenities were mentioned, including the swimming pool and casino.
Value for Money9.5
Excellent value for the price was highlighted in multiple reviews.
Food and Beverage9.5
High praise for the food options and breakfast buffet service.
Room Quality9.0
Generally good room quality with satisfaction noted in the reviews.
Overall Experience9.0
Mostly positive experiences overall, despite some issues in cleanliness and service.
Service8.5
Customer service was noted as poor in some instances, affecting overall satisfaction.
Cleanliness7.5
Comments about a moldy smell and dirty dishes on casino floors negatively impacted this score.
Live guest feedback
Guest reviews
Mixed experiences
90% of 20 recent stays rated 8+
9.054 reviews
Guest review
6/10
Malou April · family with children · 2025-10-02
“Friendly staffs ”
Guest review
10/10
klaus · family · 2025-09-21
“We will go back again.”
Guest review
2/10
Marquerite · family · 2025-09-18
“Booked 4 rooms, 2nights! all the rooms had a wet, moldy smell, they have to put a dehumidifier in one of the most sinky room , its that bad! The drapes hamdle is broken, the washroom blind is stuck! Took time to sent up maintenance. terrible customer service in both front desk and buffet restaurant staff! Casino entrance leaks on 1 raindy day! Dirty dishes (plates, cups, glasses empty bottles ) are every corner on casino floors! To call this hotel 5 star is very disappointing!”
Guest review
10/10
Shirelyn · 2025-09-13
“It was a pleasant stay”
Guest review
10/10
Alex · partner · 2025-09-07
“Excellent value, many options from food with the mall connected, also best breakfast buffet I have bad in all of Philippines, same level as Okada or better for much less. Casino is smoke free as well.”
Guest review
10/10
Michael · partner · 2025-08-23
“We chose to have a private wedding ceremony here because of our previous experience with Fili. The experience was truly special and we loved every precious moment.”
Guest review
10/10
HARUYUKI · 2025-08-18
“Regarding the hotel facilities and rooms, we were very satisfied.
However, we felt a little inconvenienced due to the coincidence of the event.
We were very satisfied with the room upgrade.”
Guest review
10/10
SAIA · 2025-08-13
“5つ星ホテルです。
ホテルのあるナスターリゾートだけでで1日遊べます。”
Guest review
10/10
Ellen · family · 2025-07-21
“This hotel is excellent in everything! So worth is price:) will stay again!”
Guest review
10/10
Ramon · partner · 2025-07-19
“Everything was great about this property 😌 ”
GOOD
10/10
Verified traveler · 2025-07-14
“Its Good facilities, the people is so accommodating, and approachable. ”
Guest review
10/10
Sylvia · partner · 2025-07-10
“The room is perfect, swimming pool is great especially you have a kid. Foods are great. ”
Guest review
10/10
Janette · 2025-07-03
“The place is quiet and clean”
Guest review
10/10
MARIGOLD · family · 2025-07-03
“Top notch accommodation and absolutely loved the FREE upgrade being a first time guest. The included breakfast buffet is mind blowing. Our sea view room was amazing. Highly recommend. ”
Guest review
10/10
Mark · family · 2025-06-19
“Casino was fun for a little while.”
Guest review
10/10
Lyneth · 2025-06-06
“I highly recommend”
Guest review
10/10
agnes · family · 2025-05-25
“Courtesy ”
Fantastic stay
10/10
Edgar · 2025-05-03
“Superb stay. My husband and father enjoy the scenic view.”
Guest review
10/10
Youngmin · 2025-04-13
“너무 좋았음”
Guest review
10/10
Jeryl · family · 2025-04-05
“The staff were accommodating, friendly, cordial and polite. Awesome service!”
