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Manila

Makati Shangri-La, Manila

Ayala Street and Makati Avenue, Manila, 1200

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Check-in
Nov 23, 2026
Check-out
Nov 25, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Luxurious Accommodation and Convenient Location

    Experience the epitome of luxury at Makati Shangri-La Manila, strategically situated in the heart of Ayala Centre. Indulge in city views from well-appointed rooms featuring modern amenities like a 55-inch flat-screen TV and plush bedding.

  • World-Class Facilities for Relaxation and Leisure

    Unwind in style at the outdoor pool or stay active at the Health Club with a fitness centre and tennis courts. For business travelers, the well-equipped business centre offers a full range of services to cater to your professional needs.

  • Culinary Delights and Fine Dining

    Savor exquisite dining experiences at renowned restaurants like Shang Palace and Sage Grill, where Chinese delicacies and international dishes are served with flair.

Elevate your stay with exceptional service and gastronomic delights at Makati Shangri-La Manila.

HAPPI HIGHLIGHTS

  • Cleanliness

  • Service

  • Location

At the hotel

Popular amenities

84 listed
  • 24-hour front desk
  • 24-hour security
  • Access to health care professionals
  • Accessible parking
  • Air conditioning
  • Airport drop off
  • Airport pick up
  • Airport shuttle
  • Airport shuttle (additional charge)
  • ATM/cash machine on site
View all amenities

Pools & wellness

  • Hot tub/Jacuzzi
  • Kids' pool
  • Massage services
  • Outdoor pool
  • Pool bar
  • Spa/wellness center
  • Swimming pool

Dining & drinks

  • Bar
  • Breakfast in the room
  • Breakfast takeaway containers
  • Delivered food - securely covered
  • Food delivered to guest room
  • Restaurant
  • Sanitized tableware & silverware
  • Special diet menus - on request
  • Wine/champagne

Fitness & outdoors

  • Fitness center
  • Fitness facilities
  • Garden
  • Outdoor furniture
  • Sun loungers or beach chairs
  • Tennis court
  • Tennis equipment

Rooms & comfort

  • CCTV in common areas
  • CCTV outside property
  • Lower bathroom sink
  • Non-smoking rooms

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Contactless check-in/check-out
  • Dry cleaning
  • Fire extinguishers
  • First aid kit available
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Safety deposit box
  • Security alarm
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Lift / Elevator
  • Parking
  • Private parking
  • Shuttle service
  • Shuttle service (additional charge)
  • Valet parking
  • Wheelchair accessible

Guest services

  • Concierge service
  • Currency exchange
  • Express check-in/check-out
  • Fax/photocopying
  • Invoice provided
  • Ironing service
  • Laundry
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Meeting/banquet facilities
  • Private check-in/check-out

Services & essentials

  • Auditory guidance
  • Business center
  • Car hire
  • Cashless payment available
  • Daily housekeeping
  • Designated smoking area
  • Family rooms
  • Free WiFi
  • Higher level toilet
  • Key access
  • Key card access
  • Live music/performance
  • Room service
  • Sun umbrellas
  • Toilet with grab rails
  • Visual aids: Braille
  • WiFi available

Review in focus

1,442 reviews
10/ 10
The staff were so welcoming, warm and flexible. We travel a lot and the genuine care was obvious and appreciated.
Anna · couple · 2026-10-17

The guest experience

9.0out of 10
1442 verified reviews

Loved most

  • Cleanliness
  • Service
  • Location
  • Food Quality

Worth knowing — Deposit requirement · Aging rooms

How guests scored the stay

  • Location9.3

    Excellent location for watching the fireworks and near amenities.

  • Cleanliness9.3

    Very clean and good facilities plus friendly customer staff.

  • Service9.3

    The staff were attentive and gracious, accommodating requests well.

  • Overall Experience9.3

    A memorable stay with impressive views and great service.

  • Food and Beverage8.8

    Breakfast was good but crowded; overall food quality is high.

  • Amenities8.8

    Good fitness facilities and club service, but minor suggestions for improvements.

  • Value for Money8.8

    Breakfast free only for direct booking; otherwise good value overall.

  • Room Quality8.3

    Rooms need a major makeover as it's showing its age.

Live guest feedback

Guest reviews

Mixed experiences

73% of 11 recent stays rated 8+

9.01442 reviews
  • A classic hotel with convenient location but the warmth and efficiency of the staff was the highlight.

    10/10

    Anna · couple · 2026-10-17

    “The staff were so welcoming, warm and flexible. We travel a lot and the genuine care was obvious and appreciated.”

  • Great,great,GREAT!

    9/10

    Mellany · couple · 2026-10-16

    “Location, facilities, service, staff,food. EVERYTHING!”

  • Guest review

    10/10

    Nash · family with children · 2026-10-11

    “The staff are amazing! Having access to the lounge is really recommended. Having direct access to the malls (greenbelt or glorrietta) would be ideal. Been to top hotels in Australia, New Zeland, Japan, Korea, and Thailand but Shangrila by far gave us the best stay across the board because of how warm and kind the staff are.”

  • Guest review

    5/10

    Yuanyuan · family with children · 2026-10-11

    “The location is good.”

  • Guest review

    7/10

    Manilyn · couple · 2026-10-09

    “I like the bed its huge and comfortable.”

  • Everything you need either in the hotel or very close by!

    10/10

    Emily · couple · 2026-10-07

    “The wellness facilities are great. Lovely pool and spa. The gym is great and even offers some group fitness. Shout out to Toto who was excellent!”

  • Good value for money

    9/10

    Marilou · extended group · 2026-09-19

    “Nice facilities, good location and excellent customer service.”

  • Overall the hotel is nice

    10/10

    Wilma · couple · 2026-09-14

    “The location, the cleanliness, the support from the staff”

  • Great Place to unwind and family time.

    10/10

    Janet · couple · 2026-09-10

    “Location & staff.”

  • If u can afford it

    5/10

    Sullu · extended group · 2026-09-08

    “Great”

  • Guest review

    9/10

    flarena · solo traveller · 2026-09-08

    “Zonas comunes y amabilidad del personal”

View all guest reviews

Hotel info and reviews come from third-party sources.