Hotelaholic

Manila

Shangri-La The Fort, Manila

30th Street corner 5th Avenue, Manila, 1634

8.9 Excellent925 guest reviews

Live availability

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Luxurious Accommodations

    Experience luxury at its finest with our beautifully furnished rooms offering stunning city views, flat-screen TVs, and elegant bathrooms with premium amenities.

  • Culinary Delights

    Satisfy your taste buds with a variety of dining options, from international selections at High Street Cafe to authentic Chinese cuisine at Canton Road. Indulge in Peruvian dishes at Samba or enjoy a juicy steak at Raging Bull Chophouse & Bar.

  • Relaxation and Recreation

    Unwind by our outdoor swimming pools while enjoying panoramic city views, or pamper yourself at the spa for a rejuvenating massage. Stay active at our fitness center, then treat your little ones to a fun time at the Kid's Club.

Book now for an unforgettable stay at Shangri-La The Fort, Manila -- Staycation Approved.

HAPPI HIGHLIGHTS

  • Excellent, attentive staff/service

  • Prime, convenient location (heart of BGC)

  • Comfortable, clean and spacious rooms

At the hotel

Popular amenities

131 listed
  • 24-hour front desk
  • 24-hour security
  • Access to health care professionals
  • Accessible parking
  • Aerobics
  • Air conditioning
  • Airport drop off
  • Airport pick up
  • Airport shuttle
  • Airport shuttle (additional charge)
View all amenities

Pools & wellness

  • Barber/beauty shop
  • Beauty Services
  • Fence around pool
  • Fitness/spa locker rooms
  • Hair Salon Services
  • Hot tub/Jacuzzi
  • Manicure
  • Massage services
  • Outdoor pool
  • Pedicure
  • Pool bar
  • Pool with view
  • Sauna
  • Spa/wellness center
  • Spa/wellness center services
  • Steam room
  • Swimming pool

Dining & drinks

  • Bar
  • Breakfast in the room
  • Breakfast takeaway containers
  • Coffee Shop on site
  • Cooking class
  • Delivered food - securely covered
  • Food delivered to guest room
  • Fruits
  • Kid meals
  • Kid-friendly buffet
  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware
  • Snack bar
  • Special diet menus - on request
  • Wine/champagne

Fitness & outdoors

  • Bike tours
  • Fitness center
  • Fitness classes
  • Fitness facilities
  • Golf course
  • Kids' outdoor play equipment
  • Outdoor furniture
  • Personal trainer
  • Sun loungers or beach chairs
  • Sun terrace
  • Tennis court
  • Tennis equipment
  • Yoga classes

Rooms & comfort

  • CCTV in common areas
  • CCTV outside property
  • Emergency cord in bathroom
  • Lower bathroom sink
  • Non-smoking rooms
  • Soundproof rooms

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Contactless check-in/check-out
  • Dry cleaning
  • Entertainment staff
  • Fire extinguishers
  • First aid kit available
  • Guest room sealed after cleaning
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Process in place to check health of guests
  • Property cleaned by professional cleaning companies
  • Safety deposit box
  • Screens / Barriers between staff and guests for safety
  • Security alarm
  • Shared stationery like menus, pens are removed
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Free Parking
  • Lift / Elevator
  • Parking
  • Parking garage
  • Private parking
  • Shuttle service
  • Valet parking
  • Wheelchair accessible

Guest services

  • Babysitting/child services
  • Children's playground
  • Concierge service
  • Currency exchange
  • Express check-in/check-out
  • Fax/photocopying
  • Ironing service
  • Kids' club
  • Laundry
  • Laundry washed per local authority guidelines
  • Lockers
  • Luggage storage
  • Meeting/banquet facilities
  • Private check-in/check-out
  • Tour desk
  • Tour/class on local culture
  • Walking tours

Services & essentials

  • ATM/cash machine on site
  • Board games/puzzles
  • Car hire
  • Cashless payment available
  • Daily housekeeping
  • Designated smoking area
  • Evening entertainment
  • Face masks for guests available
  • Family rooms
  • Free WiFi
  • Happy hour
  • Indoor play area
  • Key access
  • Key card access
  • Mobile app for room service
  • Nightclub/DJ
  • Non-smoking throughout
  • Packed lunches
  • Room service
  • Sun umbrellas
  • Themed dinner nights
  • Thermometers for guests provided by property
  • Toilet with grab rails
  • WiFi available

Review in focus

925 reviews
10/ 10
Stuff was very friendly and the food was good
Tamar · solo traveller · 2026-08-21

The guest experience

8.9out of 10
925 verified reviews

Loved most

  • Excellent, attentive staff/service
  • Prime, convenient location (heart of BGC)
  • Comfortable, clean and spacious rooms
  • High-quality breakfast buffet
  • Good facilities and club lounge
  • Family-friendly

Worth knowing — Recurring sewage/drain smell reported in sinks · Noise issues (generators, ducted AC) affecting sleep for some guests · Minor cleanliness issues in cafe/restaurant area · No laundry detergent provided

How guests scored the stay

  • Service9.5

    Consistently praised: staff described as warm, smiling, attentive and efficient (staff decorated a room for a birthday; multiple mentions of excellent service and helpfulness).

  • Location9.2

    Repeatedly noted as ideal/convenient — in the heart of BGC, walking distance to shops, restaurants and attractions.

  • Overall Experience9.1

    Majority of reviews describe an excellent stay, families enjoyed it and many would return; isolated issues (noise, drain smell) affected a few stays but overall sentiment is very positive.

  • Room Quality9.0

    Rooms described as comfortable, spacious, clean and well‑insulated; generally very positive though a few guests reported noise issues from equipment or neighbouring units.

  • Amenities9.0

    Facilities and club lounge repeatedly praised; guests called facilities 'amazing' and the club lounge quality was highlighted.

  • Food and Beverage9.0

    Breakfast buffet and on‑site dining received strong praise (varied, high quality); one comment noted a cafe could be cleaner.

  • Value for Money8.9

    Standard quality for this hotel tier

  • Cleanliness7.5

    Rooms frequently described as clean and well maintained, but recurring reports of a sewage/drain smell under sinks and one note about a dirty cafe wall lowered the score.

Live guest feedback

Guest reviews

Mixed experiences

75% of 8 recent stays rated 8+

8.9925 reviews

  • Great weekend in Manila

    10/10

    Tamar · solo traveller · 2026-08-21

    “Stuff was very friendly and the food was good”

  • Thank you for the hospitality

    9/10

    Hisham · couple · 2026-07-19

    “Location”

  • Fantastic staying experience

    8/10

    Raj · solo traveller · 2026-07-18

    “Cooperative staff, cleanliness, customer service and location.”

  • Luxurious hotel but staff should do a lot better.

    4/10

    Marton · family with children · 2026-07-14

    “This hotel is more luxurious than some high-end hotels with four times the price. We upgraded to a suite and it was impeccable, lots of marble tiling, luxury branded amenities and hairdryer. The location is also fantastic, right at Bonifacio High Street and very close to St Luke's Hospital.”

  • Quick overnight with friends

    10/10

    Jocelyn Gloriosa · extended group · 2026-07-10

    “Place was clean...staff were accomodating”

  • Guest review

    10/10

    Ian · solo traveller · 2026-07-06

    “Everything”

  • Guest review

    7/10

    Jean paul · solo traveller · 2026-06-29

    “The hotel offers an excellent overall experience, and its service teams deserve particular recognition. The valet, bellhop, and doorman staff are exceptional — consistently warm, welcoming, and highly professional. Their dedication to guest comfort truly elevates the stay. However, the reception team could benefit from demonstrating greater flexibility. I was denied access to breakfast due to wearing a sleeveless shirt, despite the fact that it was not a tank top and was entirely appropriate for the setting. A more accommodating and customer‑focused approach would have been appreciated. The hotel has many strengths, especially thanks to its outstanding front‑of‑house service teams. With improved flexibility at reception, the guest experience could reach an even higher standard. Avis sur l’hôtel et le service L’hôtel offre une expérience de grande qualité, et plusieurs membres de son personnel méritent une mention particulière. Les voituriers, bagagistes et portiers sont exemplaires : chaleureux, accueillants et d’un professionnalisme remarquable. Leur sens du service contribue fortement au confort et à la satisfaction des clients. Cependant, le service à la réception gagnerait à faire preuve d’un peu plus de flexibilité. J’ai été refusé au petit‑déjeuner en raison d’un haut sans manches, alors qu’il ne s’agissait pas d’un débardeur et que la tenue était tout à fait appropriée pour l’occasion. Une approche plus accommodante aurait été appréciée et aurait amélioré l’expérience globale. L’hôtel dispose de nombreux atouts, notamment grâce à son personnel de première ligne exceptionnel. Avec une plus grande souplesse du côté de la réception, le niveau de service pourrait atteindre une excellence encore supérieure.”

  • Our family enjoyed our stay and look forward to returning, the staff were amazing.

    10/10

    Tim · family with children · 2026-06-27

    “The room was nice and comfortable. The facilities, staff, location were great and the family enjoyed the breakfast buffet each day.”

View all guest reviews

Hotel info and reviews come from third-party sources.